본 연구는 태안해안국립공원을 방문한 탐방객들의 휴양경험에 관련된 속성들에 대한 탐방객들의 태도를 파악하여 향후 효율적인 공원관리를 위한 기초자료 제공 목적으로 수행되었다. 이를 위해 응답자 자기기입식의 설문조사를 실시하여 총342매를 수집하였으며 이중 부실한 설문지 14매를 폐기하고 328매를 유효 표본으로 분석하였다. 조사결과 탐방객의 사회경제적 특성은 기존의 국립공원 대상의 조사결과와 유사한 경향을 보였으나 다른 산악형 국립공원과는 다른 가족단위 휴식 목적이 강한 국립공원 특성을 보였다. 또한 탐방객의 휴양경험에 영향을 줄 수 있는 자원과 시설, 공원관리, 불법행위 관련 속성 중 특히, 공원시설 부분(위생, 편의, 안내시설)에서 불만족 요인이 상대적으로 높게 표출되었으며 전반적인 휴양 만족수준은 긍정적으로 평가되었다.

This research suggests critical and specific decisive variables that affect general service quality of the products in family restaurants, considering features of services in which consumption and production happens simultaneous by collecting the raw data through point of sales. It also analyses the factors and helps to offer them practical strategies by providing managers of the restaurants and marketers with empirical viewpoints based on the research. Generally, family restaurants need their own physical environment and are required to encourage customers to revisit themselves by maintaining pleasant environment as well as, considering space for customers and for employees' working routes and effective maintenance of the facilities. The result of the study also tells that even if the unimportant factors did not affect much on the restaurants, management over these factors can be a differentiated strategy for competitive advantage over the other businesses.

The purposes of this study were to measure the job satisfaction levels of F&B(Food & Beverage) personnel in hotel by using JDI(Job Descriptive Index), to investigate relationships between demographic variables or job type and job satisfaction, to determine the relative importance of the five facets and to identify the effects of job satisfaction on turnover intention by hotel. Questionnaire was developed and distributed to 660 employees who are currently working in food & beverage department of hotel A (Domestic independent deluxe hotel) and hotel B(international chain deluxe hotel). A total of 498 questionnaires were usable; resulting in 75.5% response rate. The survey was conducted between March 16 to 27, 2000. As a result of analysis on job satisfaction, total JDI score was 136.57 out of full mark 210. Personnel of Hotel A was more satisfied significantly with work itself (p<.01), supervision (p<.001), co-worker (p<.01), total JDI (p<.001) than those of hotel B. Total JDI and work itself score were higher on employees of front of the house than those of back of the house in both of hotels. Payroll was the most important facet on job satisfaction. Finally, work itself (p<.001) and payroll (p<.05) had a significant effect on turnover intention in hotel A and work itself (p<.001), supervision (p<.05) and promotion (p<.05) did in hotel B. The findings indicated the necessity of human resource management apt to the vision of enterprise and the organizational culture.

The objective of this study is to identify factors affecting the job satisfaction of cook(n= 173) employed in school food service and to propose a plan to improve school foodservice quality. The subjects were cook employed by school in Chungchon province, Gwangju area. The average of cook's job satisfaction was 3.06, the rank factor for nature of work(4.25). the co-workers(3.28), the organic environment(3.17), promotion welfare payment(2.31), the physical environment(2.29) shown respectively. The highest satisfaction with nature of work and organic environment was indicated in the areas of the group of higher age, and cooks who received college education showed significantly lower job satisfaction in physical environment. The highest satisfaction for promotion welfare payment, and physical environment shown in the group of higher length of service who receive higher wages. The groups of regular job shown higher result in the nature of work(3.46>2.94), organic environment(3.46>2.94), promotion welfare payment(2.88>1.94) comparing to irregular job. It is necessary to elevate cook's low satisfaction for improving their work efficiency and the quality of elementary school foodservice.

이 연구에서는 낙도보조항로의 운영현황과 선박이용자의 서비스 만족도를 실증분석 하였다. 특히 낙도보조항로 선박 이용자를 중심으로 1,000부의 설문지를 배포하여 서비스 만족도 정도를 심층 분석하였다는데 그 의미를 부여할 수 있겠다. 전체 만족도를 분석한 결과 5점 만점에 약 2.8점 정도로 보통수준보다 약간 상회한 것으로 조사됐다. 낙도보조항로를 이용하는 이용자들의 서비스 만족도 정도가 그리 높지 않음을 알 수 있다. 낙도보조항로 중장기 발전방향 수립시 이들 내용이 충분히 검토되어 정책에 반영될 수 있도록 정부 뒷받침이 요구된다.

In recent years, advancement of science technology and ubiquitous use of networking have led to a great increase of the need for high speed wireless internet. This has encouraged the existing Wireless Local Area Network(WLAN) system to build a new territory in the information and communication market. It provides with reasonable price and convenience, however, its connectivity, transmission speed and mobility do not meed consumers' expectations. In this paper, the standards for grading quality according to the purposes of the WLAN service, applying the concept of composition cause of the service quality that has already been agreed upon, will be reconstructed. Also, this study will try to measure the achievements of the actual WLAN service quality by utilizing the realized measurement standards.

This study aimed to analyze the impact of importance and fulfillment(satisfaction) factors of menu quality on customers' intent of revisit of Japanese restaurants, so that it could provide information helpful to build up detailed marketing strategy and present considerations for management's higher sales amount and more efficient business results as well. Importance on menu quality scored higher level than fulfillment on the whole in Japanese restaurants. Notably, in regard to attributes of menu quality, it was found that respondents put higher stress on flavor, nutrition, cleanliness and freshness than anything else. In terms of IPA analysis on Japanese cuisine menu quality, it was noteworthy that the items with high importance but low fulfillment included menu price as an attribute for menu quality, although it was not shown in menu-specific items. In the survey on the associations between fulfillment(customer satisfaction) and intent of revisit, it was found that factors of customer satisfaction included 'trimness of dishes', 'information', 'appropriateness' and 'economic affordable' Out of these factors, it was noted that both 'trimness' and 'economic affordable' had significant effects on customer satisfaction at the significance level ranging from p<0.05 to p<0.001.

This study was carried out to establish the consumer-centric food labeling system by investigating usage state, importance evaluation, problems and satisfaction, etc. on the current food labeling system by consumer. For usage state of checking the food label, 50.2% of respondents were replied ‘mostly check the label’, and they were indicated a significant difference on ‘education level(p<.05)’, and in case of married respondents, most were relied 'absolutely check the label', For the reason to check the food label, 61.8% of respondents were replied 'to determine whether it is stable or not', and they were indicated a significant difference on age(p<.01), marital status(p<.01), and job(p<.01). For the item considered as important things on the label of the whole food, 49.8% of respondents were replied that 'expiration and manufacture date is important', and they were indicated a significant difference(p<.001) on age, marital status, job. For item considered as important things on the label of each food, it was indicated that they considered food company as important thing in case of snack, soft drink, edible oils, and noodles, and food company in case of ice cream, and expiration and manufacture date in case of milk product and meat product. For the problems on the current food labeling system, the clauses 'Poor marking on food additives and materials contents' and 'untrue marking of nutrition contents' were indicated a significant difference on age(p<0.05, p<0.001), and the clause 'untrue marking of nutrition contents' were indicated a significant difference on marital status(p<.01) and job(p<.01).

목적 : 본 연구는 신체장애인들이 사용하는 보조기기가 일상생활활동 수행 능력과 삶의 만족도에 미치는 영향을 알아보기 위한 것이다. 연구방법 : 본 연구는 경상남도 김해시에 거주하는 신체장애인 40명을 대상으로 2004년 8월 1일부터 동년 8월 31일까지 각 가정을 방문하여 일상생활활동 능력 평가 및 설문조사를 실시하였다. 자료 수집을 위해 사전 지도와 FIM 평가에 대한 훈련을 받은 6명의 연구원들이 장애인과 개별적 면접을 통해 시행하였다. 설문지는 장애인의 일반적인 특성 9문항과 보조기기관련 7문항, 5점 척도의 재활의료서비스, 가족 지지정도, 지역사회참여 정도에 대한 만족도 항목 3문항으로 구성되었다. 결과 : 보조기기 사용 유무에 따른 신체장애인의 일상생활활동 수행 능력은 차이가 없었다. 재활의료서비스 만족도는 보조기기 사용집단과 미사용집단 간에는 통계학적으로 유의한 차이가 없었다. 가족지지 만족도와 지역사회참여 만족도는 보조기기 미사용집단보다 사용집단에서 모두 높은 만족도를 보였다(p<0.05). 결론 : 신체장애인들이 보조기기를 사용한 경우 가족지지와 지역사회참여 만족도에서 보다 높은 만족도를 보였다(p<0.05). 보조기기 사용유무에 따른 일상생활활동 수행 능력과 재활의료서비스 만족도에서는 통계학적으로 유의한 차이가 나타나지 않았다. 앞으로의 연구에서는 지역별 특성을 고려하여 여러 지역의 많은 장애인을 대상으로 보조기기 사용 특성에 대한 연구가 이루어져야 할 것이다.