This study aims to configure what dimensions make up for smart phone after service quality, and how this service quality affects customer satisfaction and customer loyalty. Smart phone market is a market of the device leading the digital convergence as well as positioning itself as one of the national growth driving industry. To survive in this matured market, companies should have to respond actively to radical changes and customers needs in the so-called Smart Revolution environment. Lately, however, the smart phone market is prospected to move from growth phase to mature phase by the scholars. In order to proactively respond to the change in such market condition, companies need to provide absolute advantage in customer loyalty over their competitors by revolutionizing the after-sales service quality. Qualified A/S will lead to service satisfaction and achieve customer loyalty. The empirical analysis results obtained through A/S quality are as follows : First, human quality (attitude, expertise, problem-solvability), environment quality (handling agility, convenience, comfort), service policy quality (quality guarantee, additional service operation) are dimensions that make up for A/S quality. Second, A/S quality dimension showed a significant positive influence on service satisfaction and A/S satisfaction showed a positive influence on customer loyalty as well. Based on this empirical study, we propose some implications for A/S quality improvement. First, human quality dimension has relatively higher influence on A/S satisfaction in case of free A/S, so companies need to solve the product problem completely when consumer’s first visit by continual employee education. Second, in case of paid A/S, the service policy quality-especially A/S Warranty period- has higher influence on A/S satisfaction.

The new businesses started by the companies usually results in being unsuccessful. The main reasons for that are either aiming targeting wrong customers, unsatisfaction of customers’ requesting quality standards, or taking wrong actions against the competitors in the market. Therefore, companies should aim the targets for the newly developing products based on the fulfilling values for the customers when they start the new businesses, and should take good cares for risk managements at the each step of the new business to prevent the failure in advance. In addition to that, the companies starting new businesses not only need to take the customers attributes (CA) into account, but they also should apply the new technologies as one system to initiate a new business to satisfy the basic wants of the customers. This article suggests the New Product Development Pursuing Model using the Indicative Planning methodology and the Quality Management tools. The New Product Development Pursuing Model would be completed by the following steps as below; 1. Drawing the CTQ (Critical To Quality) for setting up the new product development objectives by : i) using the VOC (Voice Of Customers) obtained by the QFD (Quality Function Deploypment) if the market is mature, ii) applying AHP (Analytic Hierarchy Process) to information in the QIS (Quality Information System) if the market is unmature to get enough need information of the customers. 2. Risk Management in NPD : The NPD pursuing model consisted of the IP (indicative planning) is suggested not by the process of top-down-way mandatory planning process, but by the tools used in the administrative science and economic fields, namely by governance. The companies could apply innovative methodology for new products development processes to fulfil the customers satisfaction in the fields, through the CA (Contingency Approach) of the NPD (New Product Development) process.

This article provides a review of research published since 1990 on the beneficial effects and current situation of animal assisted education. Animal Assisted Education (AAE) is goal-directed interventions designed to promote improvement in cognitive functioning of the person(s) involved and in which a specially trained dog-handler team is an integral part of the educational process. AAE is directed and/or delivered by an educational professional with education, licensure, and specialized expertise and within the scope of education. AAE may be provided in a variety of settings, may be group or individual in nature and may be implemented for persons of any age. There are specific educational goals for each individual involved and the process is documented and evaluated. Future research employing more rigorous designs and systematically building upon a clearly defined line of inquiry is needed to advance our knowledge on the potential beneficial effects of the education programs trough animal-assisted intervention with animals.

경영환경변화와 경쟁환경이 가속화 되면서 고객만족의 개념이 점차 고도화 되어 고객의 요구사항이 시시각각으로 변하고 있다. 고객만족경영을 통해 고객에 대한 품질, 원가, 납기에 대한 우위를 점하기 위해서는 정보의 가치를 극대화해서 의사결정에 반영하여야 한다. 고객의 요구는 고객의 언어로 정성적이고 모호한 특성으로 고객 스스로도 자신의 요구를 정확 하게 표현하지 못하는 경우도 존재한다. 따라서 연구에서는 품질정보시스템 데이터베이스에 축적된 정보를 AHP를 이용하여 공정 담당자의 경험과 직관을 활용하여 급변하는 고객의 요구를 신속하게 추가함으로써 공정의 중요한 관리항목을 선정하는 방법을 제시한다.

It is common knowledgement that small sized firms have the strategic flexibility for sustainable management. The synergies with existing businesses to secure new growth engine is pregnant to rise as a strong going_concern. But many barriers are existing in stages and processes such as collection of tacit knowledge, design, research, development, human resource, financing, etc.. In this study, a factory automation system maker with design capability , during several years, has had a strategic flexibility which the firm has researched and developed the medical device which measures sodium(Na) and potassium(K) in human urine as its new growth engine for sustainable management. The company mentioned above has had a successful case. The successful case has story as following: From the product development through the process of convergence to the requirements of the medical field, research and development has been selected via the item Concurrent access and macro-environment (PEST) analysis. Among the elements necessary technology to medical equipment research and development design a mechanism part to take full advantage of the core competencies of the existing business, production was biosensor linear DNA Aptamer and chemiluminescence protocol improved while using outsourcing from abroad through a fairy tale. Digestion process was being tried. By analyzing the existing Lab on a Chip and avoid patentrelated patents embody the development concept was to develop diagnostic kits addition, diagnostic equipment exterior design were commissioned to proceed with the design and external specialist. It was confirmed that external consultant to reinforce the innovation capacity shortage, strategic alliances with various support organizations and other companies are very important.

축산농가에서 사육되는 주요 가축으로 한우, 젖소, 돼지, 가금류, 흑염소, 사슴, 말 등으로 이들 가축 들은 생산성을 높이기 위하여는 과학적인 번식관리를 통한 증식과 개량이 꾸준히 적용되어지고 있다. 농촌진흥청에서 축산농가에 제공되는 연구개발된 번식분야 실용화 기술들은 매년 보급되고 있으며 활 용도를 높이기 위하여 책자, DVD, 인터넷 등 매체를 통하여 보급되고 있다. 이와 같이 1993~2016년 동안 제공된 영농활용기술 중 번식분야를 중심으로 제공된 기술을 분석하여 향후 축산농가 번식기술 방향을 제시하고자 조사를 실시하였다. 1993~2016년 동안 번식분야 영농활용기술은 총 407건으로 축 종별로는 한우 170건, 젖소 94건, 돼지 97건, 가금류 18건, 흑염소 12건, 사슴 8건, 말 7건 등이었고, 번식 기능별로는 번식관리 167건, 인공수정 99건, 수정란이식 45건, 교배계획 31건, 가금번식 14건 등 순이었 다. 번식관리 분야는 전체 167건에서 호르몬 처리에 의한 번식력 향상 기술이 35건, 사료 사양관리 17, 비타민급여 번식효율 향상 9, 신체충실지수(BCS) 7건, 발정관찰 5건, 임신진단 4건 등 순이었다. 인공 수정 분야는 전체 99건에서 인공수정 일반기술이 42건, 정액제조 21건, 정액선택 16건, 정액보존 11건, 정액채취 6건 등 이었다. 수정란이식 분야는 전체 45건에서 호르몬처리에 의한 수정란이식 일반관리기 술 16건, 다배란유기 기술이 12건, 신체충실지수 적용기술이 4건, 수정란 성판별 기술 2건 등이었다. 가금류 번식분야는 14건에서 부화기술 5건, 종계관리 4건, 종란관리 3건, 인공수정 2건이었다.

Companies build the factory automation system to improve management effectiveness and productivity as prime strategies for sustainable growth. But most companies undergo various trials and errors while carrying out the project without elaborate preparation stage for factory automation. In this study, we tried to verify what factors are critical to effectively building distribution automation system, which is a branch of factory automation system. A consulting model for setting up a Material Handling Automation System by utilizing the Stage-Gate Process, which is product development process was studied. 29 material handling automation projects carried out between the year 1990 to 2013 at K-Company were selected. Interviews with the project managers, operators and maintenance personnels, various records and current status of the projects were used as data for structural equations based on the Milan consulting model and existing researches of factory automation, CIM for material handling automation. Creating effective basis of production, material handling system and energy saving system with expert review, when preparing a material handling automation project, help promote the project planning thus contributing to the performance of the resulting system, which appears though rather weakly in our data. Also the effect of material handling automation can be enhanced through sufficient and effective links to the relevant environments such as production logistics management and automated warehouses. More detailed planning characteristics of project promotion or some time-series data of effective Material Handling Automation System could enhace furthur studies. We propose a consulting model for setting up an efficient material handling automation system.

Until now, because a new product (or facility) launched in market has been retired from one year of age, we can have had ASL by stub-curve method by Iowa curve. Recently, many innovative products with important role in market like display and solar-cell etc. are more durable and, what are better, they have the constant variance in ASL because of their good quality. Of course, there are some ones like smart mobile phone with relatively big dispersion in ASL. Estimating ASL of products like display and solar-cell etc., the new approach is needed. In this paper a new method applied traditional Iowa curve with accelerated reliability test (indoor/outdoor) etc. is proposed.

Fruits are good sources of vitamins, minerals, fiber, and phytochemicals, which are known to reduce serum lipids, oxidative damage, and blood pressure as well as improve blood glucose control. The purpose of this study was to estimate nutrient quality indices of fruits by carrying out a critical analysis of pre-existing methods according to their nutritional compositions. Four methods were used to assess the nutrient indices of 26 fruits, which are frequently consumed by Koreans based on the fourth Korean National Health and Nutrition Examination Survey (2009). Naturally nutrient rich score (NNR), nutrient rich food (NRF), nutrient adequacy score (NAS), and nutrient density score (NDS) were used to calculate nutrient quality indices. The Korean Nutrition Society Food Composition database of fruits based on 100 g edible portions was used. The algorithm of each method included the mean percentage of daily values (Dietary Reference Intakes for Koreans, 2010) for particular nutrients based on consumption of 1,900 kcal/day. The relative score indicated that strawberries, kumquat, and lemon had high nutrient quality indices. In addition, mango, lemon, persimmon, strawberry, apricot, and tangerine fruits are rich in antioxidant nutrients such as β-carotene, vitamin C, vitamin E, and selenium. However, scores of nutrient quality indices did not imply that higher scores of particular fruits are superior. We suggest moderate seasonable consumption a variety of fruits. Our results can be used as a reference for consumers when they choose fruits.

배추김치 제조 후 익힘 시간을 달리한 후 김치냉장고에 저 장한 김치의 이화학적 특성과 오르니틴 함량 변화를 조사하 기 위하여 익힘 및 저장 기간별 pH, 산도, 유산균 수 변화, 유산균 속 분포 및 오르니틴 함량 변화 패턴을 조사하였다. 배추김치는 조제 후 15℃에서 각 시간 별로 익힘 과정을 거 친 후 －1.4℃의 김치냉장고에 60일까지 보관하였다. 본 실험 에 사용한 시료는 익힘시간에 따라서 32 hr(S1), 36 hr(S2), 40 hr(S3), 44 hr(S4), 48 hr(S5)라 명명하였다. 김치냉장고 보관 모드로 전환하기 전 15℃에서의 저장 시간을 상대적으로 길 게 준 S5구에서 S1, S2구에 비하여 pH 감소가 좀 더 큰 것으 로 나타났으며, 보관 시간이 지남에 따라 pH가 4.3~4.4까지 낮아지는 것을 알 수 있었다. 젖산농도의 경우 15℃에서의 저 장 시간을 상대적으로 길게 준 S5구에서 젖산농도 증가가 좀 더 큰 것으로 나타났으며, 보관 시간이 지남에 따라 젖산농도 는 0.70~0.74까지 증가하는 것을 알 수 있었다. 유산균의 경우 모든 시료가 저장 초기 20일 경과까지 수가 급격히 증가하였 고, 20일 이후에는 S4, S5 시료가 S1, S2, S3 시료에 비하여 좀 더 증대되는 경향을 보였다. 유산균 속은 저장 40일 기준 으로 S5 시료에서 바이셀라 속 균이 50% 이상 검출되었다. 오르니틴 함량은 모든 시료에서 저장 40~50일차에 최대치를 보였으며, S4, S5 시료의 경우 오르니틴 함량은 100그램당 최 대 130 ㎎과 170 ㎎까지 증대되었다. 그러나 S1, S2, S3 시료 의 경우는 오르니틴 함량 증대 폭이 상대적으로 적었다. 이들 결과로부터 김치냉장고 조건에서 김치를 저장하기 전 15℃ 조 건에서 44~48시간을 발효한 후 김치냉장고에 40~50일 보관하 면 김치 100그램 중의 오르니틴 함량을 최대 130~170 ㎎까지 증대시킬 수 있을 것으로 판단되며, 그 중에서도 S5 (48 hr) 조건이 가장 우수한 것으로 조사되었다.

본 연구결과 독도의 식물종은 총 1문 3강 21목 29과 50속 48종 1아종 9변종 1품종으로 총 59종류가 생육하는 것으로 밝혀졌다. 동도의 경우 유채와 소리쟁이 등의 귀화식물이 넓은 면적에 분포하고 있으며. 독도 식생으로 보이는 갯제비쑥, 돌피, 땅채송화, 섬갯장대, 섬기린초 등이 피해를 받고 있다. 서도의 경우 등산로가 풍화작용으로 많이 훼손되어 상당히 위험하며, 섬정상부에서 북서쪽 아래로 왕호장근이 군락을 이루고 있다. 섬에 있는 나무로는 사철나무, 섬괴불나무 등이 있으며, 식재된 수종으로 해송과 무궁화가 현재 생육하고 있다. 독도에서 조사된 특정식물종은 참나리, 갯까치수영, 왕호장근 3종이며, 그 중 정밀생태종은 왕호장근 한 종으로 조사되었다. 독도는 귀화식물, 무분별한 건물의 건립과 조림사업으로 인하여 많이 훼손이 되었으며, 이에 대한 복원방안이 필요하다. 이를 위해서는 장, 단기적인 식생복원계획과 학제간의 연구. 지역단체의 관심이 필요하다.

본 연구 결과 울릉도에 자생하는 섬개야광나무의 자생지를 현재 천연기념물로 지정되어 있는 곳 외에 추가로 탐문조사와 현지조사를 통하여 새로운 자생지 두 군데를 찾아내었다. 현지 조사결과 남양 일몰대는 자생지가 일몰대 부근에 위치하여 사람에 의한 체손이 우려되며, 통구미의 자생지는 자생지의 위치가 산 능선부에 위치하기 때문에 사람의 접근이 불가능하고 치수의 생육이 좋은 것으로 밝혀졌다. 각 자생지에 생육하고 있는 개체는 약 25개체에서 50개체이며, 앞으로 기존의 천연기념물지역을 복원하기 위하여 유용한 정보를 제공할 것으로 판단된다. 섬개야광나무의 형태적 분석결과 꽃의 경우 지역별로 화판장과 화판폭의 차이가 없었지만, 잎의 경우에는 엽장. 엽폭. 엽면적 모두 3개지역에서 차이를 나타내었다 이는 섬개야광나무가 다른 식물과 달리 서식처가 분획화되어 생육하는 지역의 환경적 특징에 의해서 잎의 모습이 차이가 나는 것으로 판단된다.