Even in the business-to-business(B2B) markets, service quality is becoming very important factor which determines success or failure of the long-term business relationship. Considering that most previous researches about service quality were conducted in the business-to-consumer (B2C) area, this study conceptualizes the various quality aspects of service that are considered in B2B market and proposes B-SERVQUAL which is the detailed quality measurement scale of B2B service. Our study aims to reveal how such recognized service quality influences on realizing the relationship between the customer and the supplier. We began this research with two main objectives: (1) develop the service quality scale to facilitate assessments of B2B service quality and (2) investigate the structural model which deals with the relation between the service quality and business relationship performance. Service quality has a positive effect on relationship bonding, indicating that the superior service quality of service providers leads relationship bonding with buyers. Five dimensions considered in this study bring not only structural bond but also the social bond that refers to the emotional bonding. Especially, we assumed that the empathy quality, a human factor in service quality, plays an important role in binding sellers and buyers personally and emotionally. Technical quality and the process quality related to service delivery are closely associated with the technical level of the service provided, so the service quality structurally binds the relationship between companies. In addition, service quality has a greater effect on structural bond than social bond, which implies that service quality is emphasized as core elements that bring economic, strategic, technical, and organizational benefits in B2B trading rather than be seen as a catalyst to accelerate trading or supplementary elements to the products. Structural bond in relationship bonding is an antecedent of social bond. Relationship bonding has been studied in 2 categories traditionally. This study could identify a casual relation between them. The findings from the study demonstrate that the structural bond is developed when clear economic and managerial advantages exist for buyers, and then the social bond is formed based upon this. In other words, structural bond is a positive predictor of social bond or emotional bond. As suggested earlier, service quality has a greater effect on structural bond than social bond, which supports a structural casual relation in which the structural bond is accomplished first through service and then, based upon this, social bond is accomplished. Commitment appeared to be an important factor that has a positive effect on relationship performance, which demonstrates the experience and the reduction of management cost through commitment is the antecedent that brings the relationship performance which is defined as the degree of the effectiveness and efficiency from mutual organization exchange activities. Managerial implications and limitations of the study were also discussed in detail.

Following the Enterprise's globalization grows, we are going to focus on the performance of branch more. Choosing the performance index is very important today. Thus, this research is regarding the methodology of new measurement of performance in branch business and consist of DEA(Data envelop analysis) and ANP(Analytic network process). First, I find out weight values using ANP, then using it as criterion, I choose the main influential factors on branch's activities and production. Then I suggest DEA-2Stage methodology and conduct the analysis of actual proof on the public enterprise The DEA-2Stage methodology is for discrimination the activity's effectiveness and the production's efficiency. The DEA-2Stage in branch methodology can help guide the strategy's direction as well as can measure the performance. Also the result of ANP is from the paired comparison made by current personnel and professional so it can applicate the suggestion of the branch strategy in future. Based on the DEA result, it also give the benchmark branch model to the branch which has low effectiveness level.

목적 : 인간작업모델에 기초하여 개발된 직업 관련 평가 중 상호 보완적으로 사용가능한 근로자역할인식면담도구(Worker Role Interview; WRI)와 작업수행 평가도구(Assessment of Work Performance; AWP)를 소개하고 향후 직업재활 분야에서 인간작업모델의 적용 방법을 제시하고자 한다. 연구방법 : 연구 참여자는 지체장애인으로 경도의 정신지체 증상이 있으며 왼쪽 손에 약간의 경직성 증상과 손가락 움직임에 제한이 있는 만 42세 남성 1명이다. 대상자의 심리사회적·환경적 요인을 측정하기 위해 WRI를 사용했으며 전반적 업무 수행 능력을 측정하기 위해 AWP를 사용하였다. 결과 : AWP와 WRI 평가 결과 대상자는 일을 하는데 있어 신체적 측면에서는 무리 없이 업무 수행이 가능했지만 일에 대한 만족도가 낮았으며 다른 직업으로의 이직 의도가 관찰되었다. 결론 : 본 연구는 장애인에게 초기 직업재활 서비스를 제공할때 신체적 측면과 함께 심리사회적·환경적 변수의 측정이 중요함을 시사하고 측정된 여러 변수들은 내담자의 잠재력을 결정한다.

한국원자력연구원에서는 사용후핵연료를 직접 처분하는 대신 이를 처리하여 발생하는 방사성 폐기물을 심지 층에 직접 처분하는 방식의 A-KRS 개념의 방사성폐기물 처분 시스템을 개발해 오고 있다. 이러한 A-KRS 개 념에 대한 장기적 안전성 및 처분 시스템 성능 평가를 위한 모델을 GoldSim을 이용 개발하고 이를 지속적으로 수정 보완하고 개선해 오고 있다. KAERI에서 개발된 A-KRS 모델의 신뢰도를 증진 시키기 위하여 유사하게 개 발된 다른 모델과의 벤치마킹을 통한 비교 연구의 결과를 제시하였다. A-KRS모델을 미국 NRC에서 SwRI 연구 소의 협력을 통하여 개발하여 처분 시스템 성능평가에 활용한 SOAR와 비교하고 병행하여 스웨덴의 SKB에서 최근 수행한 SR-SiTE 안전성 평가를 통하여 KBS-3 개념의 처분 시스템 내 전단 응력에 따른 용기의 파손에 따른 유출 계산 결과와도 비교 검토하여, 전반적으로 상호 잘 일치하는 결과를 얻어 내었다. 보다 개선된 GoldSim으로의 모델의 이행의 필요성은 있으나 A-KRS 모델이 GoldSim을 통해 잘 이행되어 처분 시스템 안전 성 평가에 적합한 것으로 나타났다.

PURPOSES: This paper evaluates, using LS/DYNA-3D software, the vehicle impact performance of flexible barriers made of steel WBeam supported by four different types of post configurations. These types include circular post, H-shape post, C-shape post, and square post. METHODS : The post-soil interaction has been investigated according to different impact angles. For this purpose, energy absorption, maximum displacements of post and rail, and occupant risk index of THIV have been compared each other. The three dimensional soil material model, instead of the conventional spring model based on Winkler and p-y curve, has been used to increase the correctness of computational model. RESULTS: It is noted the crash energy absorption has been increased with respect to the increase of impact angle. CONCLUSIONS : In particular, a post with open section(H-shape, C-shape) shows the greater crash energy absorption capability as compared with a post with closed section under the same level of impact conditions.

본 연구는 미리 지정된 항로를 따라 항해하기 위한 선박의 Track-keeping에 대한 기초 실험 연구 분석결과를 제시하였다. 항로상에 위치한 여러 가지 변침점을 설정하고, 해당 선박이 그 항로를 항해하도록 알고리즘을 구성, 모형선을 이용한 실험 결과를 보여주었다. 지정된 구역에서 GPS로 변침점을 설정하고, 그 포인트를 Data화하여, 미리 프로그램된 알고리즘에 입력하면 해당 선박이 자동으로 항로를 항해하도록 설계되었다. PD 제어를 이용하여 침로 유지 알고리즘을 구성하였고, 선박 자동 Track-keeping 결과는 모니터링 가능토록 하였고, 변수를 설정 변경하도록 설계되었다. 제시된 알고리즘은 실험을 통하여 그 알고리즘의 효용성을 확인할 수 있었으며, 실선의 항해 자동화 및 충돌회피, 자동접안 등의 다양한 분야에 응용될 수 있을 것으로 판단된다.

본 연구는 실험계획법(예: 반응표면계획법) 및 하모니 검색 알고리즘을 통하여 다양한 아스팔트 콘크리트 포장 구조체에 있어 피로균열의 공용성 인자인 인장변형률을 예측하는 모델을 개발하는 방법에 대한 연구이다. 인장변형률을 산정하기 위하여 한국건설기술연구소에서 개발한 유한요소 축대칭해석 프로그램인 KICTPAVE를 이용하여 아스팔트 층과 린콘크리트 층의 접속면에서 발생되는 변형률을 구하여 데이터베이스(D/B)화 하였다. 아스팔트 포장에서 입력변수인 층별 탄성계수 및 두께를 다양한 조건에서 KICTPAVE 프로그램을 수행하여 훈련용 D/B(Training Set)인 변형률의 값들을 구축한 후 반응표면계획법에 근거하여 회귀방정식을 정의하였으며 방정식에 필요한 계수값을 결정하기 위하여 하모니 검색 알고리즘을 이용하였다. 최종적으로 결정된 회귀방정식의 계수값들의 정확성을 검증하기 위해서 훈련용 D/B가 아닌 다른 조건의 입력변수를 이용하여 검증용 D/B(Testing Set)를 구축하고 이를 이용하여 개발된 모델을 검증하였다.

The stocker system is another name of automated storage and retrieval system (AS/RS) and being popularly used as main material handling tools in Liquid Crystal Display (LCD) and semiconductor fabrication facilities. Recently the use of the stocker system

중저준위 방사성폐기물 처분장의 안전성 평가를 위하여 지하 사일로와 그 주변의 굴착손상영역 (EDZ) 및 단열암반을 고려한 지하수유동해석과 핵종이동해석의 통합모델을 개발하였다. 사일로를 다중방벽개념으로 고려하여 사일로를 구성하는 3개의 특성지역 (waste, buffer, concrete)으로 구분하여 해석하였고, EDZ는 사 일로 주변과 건설운영 터널 주변의 손상영역을 고려하였다. 단열암반의 불균일성은 분리단열 (discrete fractures)로 부터 해석된 불균일한 지하수 유속계로 도출하였고, 그 결과를 핵종의 이동경로를 모사하는데 사 용하였다. 현 모델은 핵종누출에 따른 사일로 배치의 최적화와 안전성의 정량화를 도출하는데 사용가능하다

This research presents an analysis of algorithm for ship track-keeping along a given trajectory. For the track-keeping problem , the m aneuver of w ay-point ship guiding through a sim ple path are presented. In order to solve the problem above, a desired trajectory is usually determ ined by G PS points in a pre-fixed place then these points are set in a pre-program m ed navigation that the ship w ill be autom atically tracked. Proportional-D erivative (PD ) control is useful for fast response controllers w ill be used in this program and the results of ship auto track-keeping experim ents will be explained in order to illustrate the adjustm ent in controlling param eters. These results can be utilized as a step to carry out the experim ent of ship collision avoidance system and autom atic berthing in the future.

This study is to identify the present condition and level of human resource administration in domestic profit and non-profit organizations, and to investigate on the relation between human resource management and management performance in enterprise. This

This study is intended to examine the motor skill learning and treadmill exercise on motor performance and synaptic plasticity in the cerebellar injured rats by harmaline. Experiment groups were divided into four groups and assigned 15 rats to each group. GroupⅠ was a normal control group(induced by saline); GroupⅡ was a experimental control group(cerebellar injured by harmaline); GroupⅢ was a group of motor skill learning after cerebellar injured by harmaline; GroupⅣ was a group of treadmill exercise after cerebellar injured by harmaline. In motor performance test, the outcome of groupⅡ was significantly lower than the groupⅢ, Ⅳ(especially groupⅢ)(p<.001). In histological finding, the experimental groups were destroy of dendrities and nucleus of cerebellar neurons. GroupⅢ, Ⅳ were decreased in degeneration of cerebellar neurons(especially groupⅢ). In immunohistochemistric response of synaptophysin in cerebellar cortex, experimental groups were decreased than groupⅠ. GroupⅢ's expression of synaptophysin was more increased than groupⅡ, Ⅳ. In electron microscopy finding, the experimental groups were degenerated of Purkinje cell. These result suggest that improved motor performance by motor skill learning after harmaline induced is associated with dynamically altered expression of synaptophysin in cerebellar cortex and that is related with synaptic plasticity.

This study explores the application of the analytic network process (ANP) approach for the evaluation of R&D projects with heterogeneous objectives. The ANP model in this study produced the final priorities of projects with respect to several performance

The costs of large computing facilities like data centers were dominated by the costs of the information technology (IT) equipment that they have in 1990s. As the indirect cost of IT has increased, Total Cost of Ownership(TCO) analysis is required to find the lifetime costs of acquiring, operating, and changing IT equipment. Nowadays, electricity-related costs such as the electrical power used by IT equipment and the facility costs associated with powering and cooling IT equipment has sharply grown. Nonetheless, those electricity-related costs have been underestimated up to now. In this paper, we will develop TCO model for a high performance computing data center and perform TCO analysis. We will also show that the trend towards growing electricity-related IT equipment costs continue, direct IT equipment acquisition costs will not be an critical factor of the economics of computing services.

This paper reorganized five service qualities dimensions of ski-resorts, then derived the improvement priority order of the service quality through a satisfaction measure considering the importance. There’re more competitive situations to guarantee custom

In order to advance the service quality of education, the study is to takes measures on the satisfaction of teachers who are really important personnel resources and can be said internal customers of the education system. Previous studies on the service quality show that most of them focused on students, particularly on the improvement of their satisfaction. Therefore the study tried to measure the satisfaction degrees of teachers, so that it might seek ways for the advancement of the teaching environment and teaching service quality, for which it has utilized the Performance Model developed by Hung et al.(2003). For the purpose, surveys were conducted on 303 teachers of elementary schools and the collected data were analysed with SPSS statistic programme and the Performance Model. As a result a total of 18 items are mentioned as those to be improved. They include : Education Environment, Workplace Conditions, Performance Reward, Budget Arrangement, Welfare System. They are closely related with the two items of Performance Reward and Welfare System. In conclusion, it is confirmed that teachers who belong to the provincial office of education in Gyeongsangbuk-do want the same level of performance reward with that of the other professional groups and they also want to enjoy such a welfare as academic fees for the children who studies at colleges and graduate schools. Therefore it is necessary to improve such complaints that it would give satisfaction to the teachers, the internal customers of the education organization.

본 연구는 공정모사를 통해서 막모듈 배열 및 연결과 막모듈 내에서 공급 잔류액의 온도 변화가 투과증발 공정에 끼치는 영향을 관찰하였으며 이를 위해서 기본 막모듈이 직렬 혹은 병렬로 연결되어 있는 모듈들의 조합을 통한 투과탈수공정을 예측할 수 있는 모델식들을 확립하였다. 에탄올/물 혼합물을 모델 혼합물로 사용하였고 모델식들에 포함되어 있는 투과 파라메타들을 직접 실험에 의해 구하여 사용함으로써 모사의 현실성을 높였다. 모사를 통해서 모듈의 배열방식, 모듈 단의 갯수와 단사이의 공급액의 재가열등의 중요성을 검토하였다.