As platforms become primary decision making tools, platforms for decision have been introduced to improve quality of decision results. Because, decision platforms applied augmented decision-making process which uses experiences and feedback of users. This process creates a variety of alternatives tailored for users’ abilities and characteristics. However, platform users choose alternatives before considering significant quality factors based on securing decision quality. In real world, platform managers use an algorithm that distorts appropriate alternatives for their commercial benefits. For improving quality of decision-making, preceding researches approach trying to increase rational decision -making ability based on experiences and feedback. In order to overcome bounded rationality, users interact with the machine to approach the optional situation. Differentiated from previous studies, our study focused more on characteristics of users while they use decision platforms. This study investigated the impact of quality factors on decision-making using platforms, the dimensions of systematic factors and user characteristics. Systematic factors such as platform reliability, data quality, and user characteristics such as user abilities and biases were selected, and measuring variables which trust, satisfaction, and loyalty of decision platforms were selected. Based on these quality factors, a structural equation research model was created. A survey was conducted with 391 participants using a 7-point Likert scale. The hypothesis that quality factors affect trust was proved to be valid through path analysis of the structural equation model. The key findings indicate that platform reliability, data quality, user abilities, and biases affect the trust, satisfaction and loyalty. Among the quality factors, group bias of users affects significantly trust of decision platforms. We suggest that quality factors of decision platform consist of experience-based and feedback-based decision-making with the platform's network effect. Through this study, the theories of decision-making are empirically tested and the academic scope of platform-based decision-making has been further developed.

In this study, through an AHP (Analytic Hierarchy Process) analysis, the internal construction project was designed to analyze the factors affecting the performance of the project and provide suggestions on the quality of communication. To carry out this study, a selection factor was selected by referring to AHP theory and existing prior research. AHP technique was used to collect weights after analysis, examine and analyze gaps. In the interior construction project, the most important factor among the factors influencing the quality of communication to the project performance was communication interaction. Among the sub-factors, accuracy of exchange of information and timeliness of communication were shown in the order of importance. Looking at the results of comprehensive analysis of the first and second layers, the accuracy of information exchange among the elements of communication quality was found to be the number 1 in weight. The timeliness of communication, which is ranked second, and communication that takes place at an appropriate time can lead to efficiency in shortening the project execution period by eliminating unnecessary work. And, Among the factors that affect communication quality, it was analyzed that communication method is not an important factor when compared to other factors. This study shows that quality of communication influences the performance of interior construction projects and provides suggestions for improving communication quality. And it has been confirmed that managing communication quality can act as an important issue that can improve business performance in project execution and production of results.

Companies struggle to make their best products with high quality and service at a competitive price in global markets. However, customer needs and requirements keep changing with a variety of situations. Companies that face the changes can not stay the same and make an effort to adapt themselves to new circumstances. They would probably review the overall management system that is currently implementing to improve management efficiency. Among other things, quality might be considered to be a crucial element if they are manufacturing industries to be sustained in global markets. KSA (Korean Standards Association) is a government- affiliated organization under the Ministry of Trade, Infrastructure, and Energy. It is a Korean standards provider for quality and service industry. KSA confers national commendations for organizations, quality circles, artisans, QCEC (Quality Competitive Excellent Company), and the most honorable KNQA (Korean National Quality Award) every year. KSA established KNQA on the basis of Malcom Baldrige National Quality Award, Deming Prize, and European Quality Award. Research on quality awards shows that there are many similarities in the framework. Although KSA summarizes two factors for 13 evaluation indicators in the quality competitive excellent model of QCEC, the categorization is ambiguous to explain them according to earlier studies. We performed a deep analysis of foreign quality awards and background for KNQA and QCEC. We conducted a content analysis of KNQA and QCEC and matched evaluation items that were closely related. We proposed a quality competitiveness model with three factors, Technology, System, and Tools, summarizing 13 evaluation indicators in QCEC. Based on audit data for six years from 2012 to 2017 we carried out a confirmatory factor analysis for the proposed model by examining the model validity and fitness.

본 연구는 국내에서 육성된 중생종 동양배 ‘신화’의 과실 생장 및 성숙기간 중의 품질요인을 평가하고 수확시기별 1-methylcyclopropene (1-MCP) 훈증처리 효과가 25℃ 유통 중 과실품질 및 생리장해 발생에 미치는 영향을 구명하고자 실시하였다. 만개 후 125일부터 153일까지 1주일 간격으로 품질요인을 조사한 결과, 경도는 경시적으로 저하되어 만개 후 146일인 9월 6일에 29.9N이었고, 만개 후 153일에는 21.5N으로 급격히 경도가 저하되었다. 과실성숙의 진행과 더불어 알콜불용성물질 함량은 지속적으로 낮아짐과 동시에 가용성고형물함량이 증가하여 만개 후 146일에 각각 8.13mg·g FW-1 및 11.2oBrix 로 조사되었다. 성숙기간 중 과당이 우점하고 있었고, 과실성숙도가 높아질수록 자당의 비율이 유의하게 증가하는 경향이었는데 만개 후 153일에 수확한 과실에서도 자당이 과당을 넘어서 우점하지는 않았다. 수확 시기별 1.0μL·L-1 1-MCP 훈증 처리가 유통 중 무처리구 과실에 비해 높은 경도를 유지하였다. 수확시기 간에는 만개 후 146일에 수확한 과실에 대한 1-MCP 처리가 만개 후 153일 수확 과실에 비하여 유통 중 경도 유지 효과가 높았다. 바람들이 장해의 발생은 만개 후 146일에 수확한 과실은 유 통 28일 이후 증가하기 시작하였고, 만개 후 153일 수확 과실의 경우에는 유통 21일부터 급증하였는데 1-MCP 처리는 ‘신화’ 배의 생리장해 발생을 경감하지 못하였다.

This paper is an exploratory study on the success factors of Defence Quality Management System (DQMS) which is the certification system granted by the military for improving the quality of munitions. DQMS is established by adding military requirements to the ISO standard, thus, we especially focus on the additional requirements to figure out success key factors of DQMS certification. The 51 additional requirements of Korean Defense Specification (KDS) are empirically investigated from 67 companies that acquired DQMS certification. Firstly, we conduct an independent t-tests on 51 additional requirements of KDS 0050-900-3 to determine if there is a difference between an easily certified company and a hard-to-certify company, and obtain 8 requirements such as ‘Internal propagation of performance’, ‘Preparation of documented work instructions’, ‘Work instructions in the workplace’, ‘Documentation of equipment management’, ‘Inventory management’, ‘Packaging and identification’, ‘Guarantee of access to internal audit result for customers’, ‘Notification to the customer for improper product.’ Secondly, we carry out an factor analysis to the 51 additional requirements for classification, and figure out that 4 requirements among the 8 requirements above mentioned are grouped together in the same factor. The 4 requirements are ‘Preparation of documented work instructions’, ‘Work instructions in the workplace’, ‘Packaging and identification’, and ‘Guarantee of access to internal audit result for customers.’ The result of this paper will provide useful information to the company preparing for DQMS.

국내에서 육성된 중생종 동양배 품종인 ‘창조’는 성숙 기간 중 지속적으로 과실이 비대하여 600g대의 편원형 과실로 발달하였다. 성숙기간 중 경도는 경시적으로 저하되어 만개 후 153일인 9월 13일에 32.58N으로 조사되었고 만개 후 160일에는 26.44N으로 급격히 경도가 저하되었다. 식감과 관련된 품질요인 중 과실의 전분함 량은 만개 후 153일에 0.737, 만개 후 160일에 0.451로 전분함량이 급속히 감소하였고, 과육의 세포벽함량을 조사하였던 결과, 과실비대가 증가하고 과실성숙의 진행과 더불어 알코올불용성물질 함량은 낮아지는 경향을 보였다. 과피색차 중 적색도(a*)는 만개 후 139일 이후 양의 값을 보여 외관상의 과피녹색 발현이 소실되었는데 과피의 SPAD 값을 조사한 결과에서도 동일하게 엽록소의 감소를 확인할 수 있었다. Hue angle 역시 성숙과 연화 기간 중 유의하게 감소하는 경향을 보여 수확시기의 지 표로 활용 가능하다고 판단되었다. 성숙기간 중 과육 내에 축적되는 당 성분을 분석한 결과, 만개 후 153일에 총량이 최대치를 보였는데 전 생육시기에 걸쳐 전체 당 성분 중 과당이 우점하고 있었고, 과실성숙도가 높아질 수록 자당의 비율이 유의하게 증가하여 만개 후 160일 에 수확한 과실에서는 자당이 과당을 넘어 우점하여 과숙단계로 생각되었다. 따라서, 배 신품종 ‘창조’의 적정 수확시기는 만개 후 153일인 9월 13일 이전으로 평가되었고 수확시기를 놓친 경우에는 경도 등 과실의 품질이 급격하게 하락하는 것으로 사료되었다. 대만 지역 수출 을 모의하여 단기수송온도 설정을 위한 수확 후 저온순화 실험을 실시한 결과, 만개 후 146일에 수확한 과실이 만개 후 153일에 수확한 과실에 비하여 25oC 유통 후 높은 경도를 유지하는 경향을 보였고 최종 수송 목표 온도인 5oC로 저하되는 속도가 느릴수록 과육장해의 발 생심도 및 에틸렌발생량이 높은 경향을 보였으므로 ‘창조’ 품종에 있어 동남아 지역 수출 시 생리장해 및 과실 품질 유지를 위해서는 수확시기를 만개 후 146일 이전 에 설정하는 것이 바람직할 것으로 판단되었다. 본 연구 결과를 바탕으로 ‘창조’ 배의 목적별 수확시기 결정 및 과실의 선별 기술에 일조하고 수출 시장에서의 한국산 배의 신인도 확보에 기여할 것으로 기대된다.

밀은 쌀, 옥수수와 함께 중요한 주식의 하나이며 생산량과 사용량은 매년 증가하는 추세에 있으 며, 많은 문화권에서 제빵, 제빵, 제면 등 다양한 형태로 소비되고 있다. 다양한 기후와 비교적 건조 한 토양조건을 좋아하는 밀은 세계에서 가장 많이 재배되는 곡물로 전체 곡물의 약 33%를 차지하 고 있다. 옥수수와 쌀이 26%, 보리가 약 13% 정도를 차지 한다. 밀을 대신할 곡물도 있지만 밀을 가공한 밀가루는 우리에게 가장 친근한 국수의 원료로 중요한 역할을 하고 있다. 국수는 많은 사람들 좋아하는 음식으로 밀가루에 물과 소금을 넣고 반죽을 한 후 길고 가늘게 성형한 것으로 가장 보편적인 밀가루 가공품의 하나이다. 어떤 국수를 좋아하는지에 대해서는 사람에 따라서 천차만별이나 국수는 밀가루에 물과 소금 만 을 첨가하여 제조하기 때문에 맛있는 국수를 만들기 위해서는 양질의 밀가루가 절대적이다. 동일한 양질의 밀가루를 확보하기 위해서는 욕구에 충족하는 밀의 선택과 적합한 제분과정이 필수적 있다. 국수의 주요 품질요소는 색깔과 조직감이고 이외에 고려되어야 할 품질특성은 건면의 견고성, 조 리품질, 삵은 국수의 점착성, 저장성 등을 들 수 있으나 제빵을 기반으로 밀가루의 품질은 단백질 함유량과 특성만을 중시하나 국수의 매끈매끈한 끈기의 식감은 단백질보다는 전분의 특성이 영향 을 주며, 색은 기본적으로 밀가루 본래의 색이 제품에 나타나기 때문에 제면용 밀가루의 색은 밝아 야 한다. 국수의 기호도는 사람마다 크게 차이를 보여 연한 것, 꼬들꼬들한 것, 질긴 것으로 나누어 선호하 며 매끄러움은 공통적으로 선호한다. 한국·일본 경우 연하고 부드러운 것, 중화면는 꼬들꼬들하고 탄 력성이 있는 것, 파스타․냉면은 질기고 탄력성이 있는 것이 특징이다. 일반적으로 국수의 색상은 공 통적으로 명도가 높은 것을, 한국·일본은 흰색, 중화면 및 파스타는 황색, 냉면은 회색을 선호한다. 국수의 품질에 영향을 미치는 요소는 크게 나누어 제면공정 조건과 원료의 품질로 구분할 수 있 고 제면공정에서의 요인들은 반죽조건․반죽 숙성․수화 조건․ 염의 종류 및 함량․면대형성 방법․ 건조․조리 등의 조건 들 수 있고, 밀가루의 품질요인으로 단백질 및 전분의 특성․입도․효소․색소, 제분수율 등을 들 수 있다.

This study is an empirical study on the relationships among success factors of six sigma(support of top management, education and training, performance-based reward, customer and quality focused thought), job satisfaction, and quality performance. In particular, mediating effect of job satisfaction on the relationship between success factors of six sigma and quality performance is empirically analysed to find causes and impacts among these variables. A survey was conducted on the employees working in ‘H’ company which is applying six sigma at Ulsan City. The survey questionnaires were sent to 300 people and 216 of them were returned. Data obtained was analyzed with SPSS 18.0. The study results are as follows: First, there were positive relationships between critical success factors of six sigma(except support of top management) and job satisfaction. Second, there was also a positive relationship between job satisfaction and quality performance. Third, there were also positive relationships between critical success factors of six sigma(except support of top management) and quality performance. Finally, job satisfaction were full mediating effects on the relationship between critical success factors of six sigma(education and training, performance-based reward) and quality performance. Critical success factors of six sigma(customer and quality focused thought) had a partial mediating effect on quality performance. On the other hand, support of top management had no mediating effect on quality performance.

본 연구에서는 농산물점포인 대형슈퍼마켓을 대상으로 상품의 품질, 애프터서비스, 판매촉진, 상품다양성 등 점포이미지 요인과 만족, 점포의 지각된 품질, 고객충성도 간의 관계를 분석하여 점포의 지각된 품질, 만족, 고객충성도 각각에 대한 점포이미지 요인을 확인하였고, 또한 점포이미지 요인이 고객충성도에 미치는 영향을 확인하였다. 연구결과로는 점포이미지 차원과 점포의 지각된 품질 관계에서 상품의 품질, 애프터서비스 및 판매촉진이 점포의 지각된 품질에 영향을 주었다. 점포이미지 차원과 만족 관계에서 상품의 품질, 판매촉진 및 상품의 다양성이 만족에 영향을 주었다. 점포이미지 차원과 고객충성도 관계에서 상품의 품질 만이 고객충성도에 영향을 주었다. 다음으로 점포이미지 차원, 점포의 지각된 품질, 만족 및 고객충성도 등 구성개념 간의 관계에서는 상품의 품질, 애프터서비스 및 판매촉진은 점포의 지각된 품질에 영향을 주었고, 상품의 품질 및 상품다양성은 만족에 영향을 주었다. 점포의 지각된 품질은 만족에 영향을 줌으로써 만족은 고객충성도에 영향을 주었다.

This study was conducted on children from 10 community children centers located in northern Seoul. The quality factors of the food services of the community children centers were divided into five factors, including sanitation, food, environment, subsidiary service and staff. Analysis of the differences in the importance of factors and satisfaction with the food service quality indicated satisfaction to be higher than importance for in all the factors except 'environment'. In particular, of the food service qualities, significant differences were found between importance and satisfaction in relation to the attributes of 'food' and 'environment'. As a result of IPA of the food service qualities in community children centers, 'sanitation' was found to be in the maintenance area, 'environment' to be in the area of concentration, and the quality attributes of 'staff' and 'subsidiary service' were found to be in the low priority area. In contrast, the 'food' quality corresponded to the area of oversupply.

This study was to examine the service and the product evaluation factors of Korean internet fashion shopping malls and to suggest marketing implications for Korean internet fashion shopping malls wanting to expand into the Chinese market. This study conducted a questionnaire survey for college female students in Qingdao, China, who have shopped at Korean internet shopping malls, and 310 surveys were used in the final analysis, frequency analysis, factorial analysis, and regression analysis. The results of the study were as follows. First, Most of the respondents answered that they found the Korean internet fashion shopping malls through the internet, and the most purchased item was outer clothing. Second, the system stability and web site structure excellence factors had a positive influence on the service satisfaction for the shopping mall 'S', while the system satisfaction, service efficiency, interactivity and web site structure excellence factors had positive influences on service satisfaction for the shopping mall 'P', and the system satisfaction, service efficiency, interactivity factors had positive influences on service satisfaction for the shopping mall 'N'. Third, examining the correlation between product satisfaction for the shopping mall 'S', 'P', and 'N' with fashion product evaluation factors showed that, design factors and quality excellence factors of the three shopping malls had positive influences on product satisfaction. The results of this research provide useful information in forming an efficient operating system and improving marketing strategies for internet fashion shopping malls planning to enter or having already entered the Chinese market.

For service innovation, it is crucial to measure the quality of service and identify the factors which affect it. In this study, for that purpose, a composite research model based on SERVQUAL and the technology acceptance model is proposed. The model is applied to three different service areas-Internet shopping, Internet banking, and cloud service. Analysis has been performed using the SEM methodology. The analysis shows that reliability, responsiveness and assurance affects the service quality in different ways for each, the result of which enables us to identify quality-determining factors in various service areas.

The development of mobile communication technology is transforming the market of mobile communication devices, which is used to be merely for simple communication, into the one which offers features of personal digital assistant (PDA), fax communica- tion and Internet access. Unlike a mobile phone which comes out as a complete package and whose functions cannot be changed, a smart phone can be upgraded by its user, adding or removing apps as he pleases. OS’s of smart phones are iOS-based Apple, Google Android, Window Mobile, and others. Due to its convenience and powerful features, many people use smart phones its high price. On the other hand, consumer complaints are rising on poor A/S for occasional malfunction. This study analyzes how A/S cases can be classified into groups according to quality factors. We evaluate factors such as consumer impression and consumer satisfaction. By dual quality evaluation using KANO method, we would like to show the different A/S strategy for smart phones, compared with mobile phones.

본 연구는 복숭아 연화의 기작을 밝히기 위하여 ‘장호원황도’를 공시하여 과실품질 및 세포벽 관련물질의 변화를 조사하였다. 과실을 성숙기에 수확하여 과실 경도별 4그룹으로 구분한 후 25℃에서 10일간 보관하면서 품질특성을 조사하였다. 연화가 진행될수록 과육경도의 유의한 감소와 가용성고형물의 증가가 나타났다. 당의 구성은 서당의 비율이 가장 높았는데 연화초기에 84.0%, 연화말기에서 75.8%로 나타났고 연화과정이 진행되면서 환원당의 비율이 점진적으로 증가하는 것으로 조사되었다. 알콜불용성 물질 함량은 연화만기부터 감소하기 시작하였는데 수용성펙틴의 가용성도 함께 증가하기 시작하였다. 과육이 완전히 용질된 연화말기에는 수용성 및 CDTA 가용성펙틴과 4% KOH 가용성 헤미셀룰로스의 가용성이 크게 증가하였다. CDTA 가용성펙틴의 분해는 연화만기에 시작되어 연화말기에 극심하였고 4% KOH 가용성 헤미셀룰로스의 분해는 연화말기에만 나타났다. 종합적으로 볼 때 복숭아 ‘장호원황 도’의 연화과정은 펙틴과 4% KOH 가용성 헤미셀룰로스의 가용성 증대를 수반하며 셀룰로스에 약하게 결합되어 있는 matrix glycan의 부분적 분해와 관련이 있다고 보여진다.

Assessing service quality and satisfaction is the essential part of service science. In this study, for G2B electronic commerce service composed of information systems and human resources, a composite research model for exploring factors of service quality satisfaction is proposed. The proposed model uses SERVQUAL’s five quality dimensions as independent antecedent factors and usefulness and ease-of-use of the technology acceptance model as mediating factors. A case of a G2B purchase service is empirically studied using the proposed model. The result shows that the proposed composite model is good and appropriate for explaining the characteristics of G2B services.