본 연구는 왜 코칭학이어야 하는가에 대한 질문으로 시작하였다. 국내에서 코칭학에 대한 다양한 연구가 진행되었다. 코칭을 좀더 효과적으로 하기 위해서 코칭에 대한 근본적 탐색 및 성찰이 필요하다. 이는 코칭학은 무엇인가에 대한 탐색적 질문으로 연결된다. 코칭전문가뿐만 아니라 일반인도 코칭학이 무엇인가에 대한 인식을 할 수 있도록 코칭학을 명확히 하는 것은 필요하다. 본 연구에서는 국내 코칭학의 과거, 현재 및 미래에 관한 탐색적 연구를 하였고 다음과 같은 연구문제를 논의하였다. 첫째, 코칭학의 현재까지의 성과는 무엇인가? 둘째, 코칭학의 미래를 위한 도전 과제를 어떻게 해야 하는가? 본 연구의 결과는 다음과 같다. 첫째, 코칭에 대한 역사적, 철학적 고찰을 하 였으며, 사회과학적 고찰과 사회문화적 고찰을 통하여 코칭학에 대한 기반을 분석하였다. 둘째, 코칭학에 대한 현재까지의 성과를 알아보고자 국내 코칭학, 코칭동향 및 코칭심리학 연구를 포함하여 관련 연구를 분석하여 그 의미를 분석하였고 현재까지의 코칭학 발전 관련하여 국내 코칭학 및 국외 코칭학에 대한 지 금까지의 현황과 관련한 의미를 분석하였다. 셋째, 미래의 코칭학을 위한 도전 과제로 융합을 통한 연계성 추구, 미래 변화의 불확실성에 준비, 개인 및 관계의 복잡성 해결을 위한 기본 및 혁신성 추구를 제시하였다.

This paper analyzes the research progress of language attitudes in the field of sociolinguistics and proposes future research projects. First, the research progress of language attitudes can be categorized into four groups; attitudes to the language itself, attitudes to language variation, attitudes to language use, and attitudes to language identity. Research about attitudes to the language itself is peculiar in that big scale surveys were conducted by the government for linguistic policies. Quantitative survey method is preferable when providing the results in figures. However, it is unsuitable when analyzing the results in depth. Therefore, qualitative research entailed with various research methods is necessary. Research on attitudes toward language variation should be promoted considering the fast speed of linguistic change of the Korean language. So far most studies were about umlaut, euphony, grammatical change in stem and ending. Nevertheless, further studies should expand the research horizon to different linguistic units such as intonation, discourse markers, etc. Research on attitudes toward language use shows the possibility of extending the scope of the field of sociolinguistics. Especially study on anthroponym, commercials, brand names, copies, political slogans should not only be done on language attitudes but also on sociolinguistic respects. Lastly, research on language attitudes of minority groups focused on Korean migrants to Japan(Korean residents in Japan), former Soviet Union(Russian Koreans), and China(Korean-Chinese). However, at present Korea is a multicultural society which implicates that future studies should pay more attention on minority groups of different mother tongues for example immigrant workers, international students, temporary visitors, overseas Chinese, and foreigners who acquired Korean nationality, as well as North Korean defectors and migrant wives.

This study outlines the language and gender studies in Korea over the past 30 years and derives some prospect of the future research. Following the epitome of the beginning and development of the studies in the framework of modern sociolinguistics, this article reviews the relevant studies on both Korean and foreign languages. The review shows that the works on this topic can be broadly classified into three main research areas; language variation, utterable genderlect and objective genderlect. Though having entered upon this research area two decades later than those in Amercian and European countries, Korean sociolinguists have produced significant results, especially in the gender-specific utterances in Korean. Works on other languages have been also carried out, often with applied linguistic purposes of cross-linguistic/cultural analysis, foreign language education, translation as well as consciousness raising of gender issues. Emphasizing the need for interdisciplinary approaches both in perspectives and research methods of the future studies, this article expects continuation of variation studies for completing the description of ‘language variation and change’, sociolinguistic efforts and movement against the gender bias and discrimination, and analysis of various types of communication in cyber space. It is also pointed out that language use of sexual minorities is one of the most untapped and subtle sociolinguistic topics in Korea.

This study examined the research on “media language” published in ≪Social Linguistics≫ from the first issue to Volume 27(4) in the viewpoint of research history. First, the media's language was divided into ‘newspaper language’, ‘broadcasting language’ and ‘communication language’ and the published papers were classified by period. Then each paper's achievements were analyzed over time. After analyzing detailed research topics and approaches for each media language and their main flow, individual papers' contents were reviewed. According to analysis results, the communication language research was most actively carried out during the same period. In the media language studies, he discussions were largely concerned with discourse analysis. discourse analysis. The communication language has also changed its aspect according to the change of the hardware and platform on which the communication is based. Media language research so far has focused on individual characteristics according to the unique properties of each medium. However recently, as 3 media such as newspapers, broadcasting and the Internet have been integrated into one, the media language research needs to be discussed from the viewpoint of “language integration.”

The purpose of this study was to analyze structural relationships with regard to the effect of customer integration, which is a type of integration in the supply chain, and market orientation of supply chain on the resulting change in the supply chain and management performance. The results of analysis in this study are as follows: First, customer integration and market orientation had a positive effect on reducing the flexibility and uncertainty of SCM. The decreased flexibility and uncertainty of SCM had a positive effect on non-financial performance, which also had a positive effect on financial performance. Second, customer integration and market orientation had a positive effect on financial and non-financial performance indirectly by decreasing the flexibility and uncertainty of SCM. Third, the effect of customer integration and uncertainty of SCM on the flexibility of SCM changed depending on the position in the supply chain; the effect was larger in the distribution group. The implications based on the analysis results are as follows: It is expected that the ability to deal with market changes in the overall supply chain is improved by laying the foundation for cooperation through establishing information infrastructure, including sharing information with trade partners and integrating systems, and implementing customer integration based on these achievements. It is also necessary to consider the business types and characteristics of individual companies in establishing information infrastructure.

This paper compares the preceding study on the development of evaluation indicator for ATOs for mechanics and vocational ability evaluation system implemented by the Ministry of Employment and Labor to support various vocational training. This paper also examines the systems for the protection and possible options of the consumer through disclosed notification and evaluation cases such as the traffic service evaluation system in the aviation sector. By extension, in order to ensure quality management and enhanced capability of flight schools, this paper aims to present a methodology for introducing an evaluation model certified by ATOs for pilots that emerges from comparing the preceding study on various vocational training applied with the CIPP evaluation model of Stufflebeam and the procedures for the designation of ATOs for pilots and follow-up management thereon in Korea, dividing it into four stages, which are the preparation stage, screening stage, designation stage and management stage, and applying the items and performance indicators to be carried out at each stage.

This study is about the control method of smart skin applying SPD(Suspended Particles Display). Smart skin is a self-developed composite window system for the purpose of reducing the cooling load and lighting load. The simulation by TRNSYS18 was modeled in detail based on an actual office located in Jeonju. The previously studied smart skin control method (case1) is a time-dependent control method, and a new control method (case2) was devised based on the data that consideration of daily insolation is important in an actual environment. As a result of simulation by case1, it was found that the amount of cooling energy and lighting energy saved was reduced by 15.1% and 39.2%, respectively, compared to the general model. As a result of the simulation by case2, it was found that the amount of cooling energy and lighting energy saved was reduced to 17.6% and 57.5%, respectively, compared to the general model. Therefore, the newly proposed control method considering the amount of insolation and time was found to be effective in reducing cooling energy and lighting energy.

In this study, a smart skin system that combines SPD (suspended particle display) and LGG (Lighting Guide Glass) and its optimal control method was developed for the purpose of simultaneously reducing the lighting load and cooling load in office buildings. And a demonstration site was built to test the results. The demonstration site was constructed as an experimental group with a smart skin system installed and a control group with a general window system installed. When the cooling energy consumption of the experimental group to which the smart skin system was applied was reduced by about 36.9% compared to the control group, the lighting energy was also reduced by 54.4%.

This study aims to categorize research achievements about language contact based on the papers in the Sociolinguistic Journal of Korea for the last thirty years into five sections, which include bilingualism and diglossia, pidgin and creole, various decision making under language contact situations, loan-words, and dialect contact. This study concludes by offering further research questions that need to be answered in the field of language contact. Early years of sociolinguistics has remained at a level of introducing language contact problems of Europe and Africa, Pacific and Atlantic equator region to the domestic academic circles. However, these achievements have turned out to be the foundation of research related to overseas Koreans bilingualism problem and various domestic language contact problems between Korean and foreign language. Until now, Korean sociolinguistics has mostly handled problems of bilingualism. However, since the early 21st century, the population of international marriage immigrants and foreign laborers has increased at a rapid rate, generating various language contact phenomena. Furthermore, with a recent globalization wave, many foreign languages are more widely used in Korea. In such a flow, it is evident that the Korean society will go through various language contact between Korean and foreign languages. Therefore, systematic and aggressive research on multi-culture family bilingualism, code-switching of Korean speakers, loan-words situation, and the problem of contact between standard language and dialect is needed in the Korean sociolinguistic field.

본 연구는 우리나라 공직자의 교육 훈련이 조직성과에 미치는 영향에 대해서 실증분석하였다. 이를 위 해 공직자의 교육 훈련, 업무 자율성, 업무수행역량, 직무 만족과 네 가지 변수로 구분하여 이를 정부 중앙·지방부처의 조직성과에 대해서 상관관계를 검증하였다. 분석대상은 한국행정연구원에서 조사한 2018 년 공직생활실태조사와 공공데이터 포털에서 2018년 “공직생활실태조사” 데이터를 습득했고 이를 분석에 활용했다. 또한, 연구의 실증분석 대상으로는 46개 중앙부처와 17개 광역자치단체에 속해 있는 일반직 공무원을 대상으로 진행했다. 분석 결과 공직자의 교육 훈련은 업무수행역량과 업무 자율성이 정(+)의 관계에 대해서 가설을 검증한 결과 공직자의 교육 훈련이 업무수행역량과 업무 자율성에 영향을 미치는 것으로 나타났다. 또한, 공직자의 업무수행역량과 업무 자율성이 직무 만족에 정(+)의 영향을 주는 것으로 확인되었다. 마지막으로 공직자의 직무 만족은 조직성과에 정(+)의 영향을 주는 것으로 확인되었다. 이는 연구자가 상정한 가설이 모두 지지가 되었고, 그 결과로 그간 상대적으로 부족했던 공직자의 교육 훈련 연구를 확장했다는 의미가 있는 동시에 업무 자율성과 업무수행역량에 대한 변수들이 직무 만족과 조직 성과에 변수와의 관계를 설명하는데 활용될 수 있다. 본 연구는 공직자의 교육 훈련이 업무 자율성과, 업무수행역량이 개인, 조직 차원서 영향을 주고 이는 곧 국가 차원으로 확산할 것으로 가정하여 분석하였으나 기존 자료에 한계가 있었고 이에 대해서는 실질적으로 분석이 이루어지지 않았다. 향후 연구에서는 공직자의 교육 훈련이 개인과 조직 차원에서 국가 차원으로 전이되는 구성 요소를 찾고 어떻게 영향을 미치는지 분석하는 것이 향후 연구 방향이라 할 수 있다.

This paper aims to discuss the achievements of linguistic anthropology research conducted by Korean anthropologists since the mid-1980s. It examines the main themes which Korean linguistic anthropologists have investigated for the last three decades. The categories of the main topics can be summarized as follows: (1) the relationship between language and culture, (2) ethnography of communication, (3) verbal art and performance, (4) the issues of language ideology, globalization, and semiotic approaches. My review of the previous works on these topics demonstrates that Korean linguistic anthropology has evolved from the works mainly devoted to documentation and description of specific language communities to more critical approaches to language practices and ideologies as embedded in wider social contexts. The recent works tend to criticize the previous works’ static and fixed notions of language and culture, while emphasizing individual speakers’ strategic and political uses of language and the power dynamics that constitute and reconstitute the social effects of language in context.

The purpose of this study is to examine the relationship between internal corporate, supplier, and customer integrations for domestic SMEs on non-financial and financial performance through SCM performance such as flexibility and reduction of uncertainties. To this end, data was collected on 286 SMEs in Korea, and the structural relationships between SCM integration level, SCM performances, and management performance were analyzed. As a result of the analysis, first, it was found that the SCM integration level had a significant positive effect on the flexibility and reduction of uncertainties, which are SCM performances. Second, the flexibility and reduction of uncertainties showed significantly positive effects on the non-financial performance of the companies, but did not directly affect the financial performance positively. Third, the non-financial performance was found to have a positive effect on the financial performance. In addition, the SCM integration level did not have a direct effect on the financial and non-financial performance, but it was found that it affected management performance by mediating the flexibility and reduction of uncertainties, which are SCM performances. That is, although the SCM integration level did not directly affect financial and non-financial performance, it was confirmed that it affects management performance by mediating SCM performances, flexibility and uncertainty reduction. In other words, it was confirmed that the SCM integration level directly or indirectly affects SCM performances and overall management performance. These results imply the necessity to focus on competency in the supply chain management area according to the SCM performance expected by SMEs, and the step by step approaches to the expected effects. In a situation where prior SCM related studies have not been able to present SCM performances and management performance of SMEs that are relatively lacking in their capital and SCM construction capabilities, the findings of this study could suggest the importance of SCM integration from the perspective of SMEs. In addition, from the viewpoint of SMEs, this study suggested that a sequential approach for performance measurement is required (SCM performance → management performance) in relation to the performance factors to be established through SCM. 1

In this study, through an AHP (Analytic Hierarchy Process) analysis, the internal construction project was designed to analyze the factors affecting the performance of the project and provide suggestions on the quality of communication. To carry out this study, a selection factor was selected by referring to AHP theory and existing prior research. AHP technique was used to collect weights after analysis, examine and analyze gaps. In the interior construction project, the most important factor among the factors influencing the quality of communication to the project performance was communication interaction. Among the sub-factors, accuracy of exchange of information and timeliness of communication were shown in the order of importance. Looking at the results of comprehensive analysis of the first and second layers, the accuracy of information exchange among the elements of communication quality was found to be the number 1 in weight. The timeliness of communication, which is ranked second, and communication that takes place at an appropriate time can lead to efficiency in shortening the project execution period by eliminating unnecessary work. And, Among the factors that affect communication quality, it was analyzed that communication method is not an important factor when compared to other factors. This study shows that quality of communication influences the performance of interior construction projects and provides suggestions for improving communication quality. And it has been confirmed that managing communication quality can act as an important issue that can improve business performance in project execution and production of results.

As globalization has been progressed, companies faced a situation in which it was difficult to secure global competitiveness only with their internal management systems. To overcome this, Supply Chain Management (SCM) emerged, which optimizes the whole supply chain process from suppliers to demand companies. In this study, it was analyzed that the effects of customer integration among the integration factors of SCM, and market orientation among the strategic orientations on management performances such as non-financial performance and financial performance through a mediating role of flexibility. At this time, it was analyzed whether CEO's support has a moderating effect on the influence of the market orientation. As a result of analysis, the customer integration was found to have an indirect effect on the non-financial performance and the financial performance through the flexibility. The market orientation was found to have a direct effect on the non-financial performance and at the same time, indirectly affected it through the flexibility. In addition, it was shown that more the level of CEO's support, higher the influence of the market orientation. This moderating effect had an indirect effect on the financial performance. Based on the above findings, various implications for improving management performance were proposed. This study suggests that investments in computerization such as ERP and smart factories can improve supply chain management performance and ultimately improve customer satisfaction and financial performance.

본 논문은 고성과작업시스템과 관련된 국내의 실증연구를 주요 연구경향인 고성과작업시스템의 도입 요인, 구성 관행과 경영성과에 미치는 영향요인이라는 틀에 근거하여 분석하고 정리한 논문이다. 이를 위해서 먼저 1990년대 후반부터 국내 주요 학술지에 발표된 전략적 인적자원관리 분야의 문헌연구 6편을 살펴보았다. 선행 문헌연구를 참고하여 2000년부터 2019년 최근까지 국내 인적자원관리 분야의 대표적인 학술지 5개(경영학연구, 인사조직연구, 조직과 인사관리연구, 인적자원관리연구, 산업관계연구)에 게재된 고성과작업시스템에 관한 논문 중에서 개별 관행이 아닌 인적자원관리 시스템 전체(HR Bundle)를 다루고 있는 34편의 실증논문을 분석하였다. 구체적으로 첫 번째로 고성과작업시스템의 구성 관행은 Pfeffer(1998) 가 제시한 7개의 관행(신중한 선발관리, 광범위한 교육훈련, 성과와 연계한 보상, 고용보장, 지위격차의 해소, 정보공유, 자율관리팀과 의사결정의 분권화)을 바탕으로 크게 숙련형성, 동기부여, 참여기회로 구분해서 살펴보았다. 이어서 고성과작업시스템의 도입을 저해하거나 촉진하는 요인들에 대해서 분석했다. 경영성과는 인적자원산출물, 조직산출물, 재무회계산출물과 자본시장산출물을 기준으로 분류해 보았으며, 고성과작업시스템이 어떤 메커니즘을 통해서 조직성과에 기여하게 되는지를 과정요인과 상황요인으로 나누어 분석해 보았다. 이러한 분석 결과를 토대로 다음과 같은 연구의 시사점 및 한계점을 도출하였다. 첫째, 강성춘·박지성·박호환(2011)에서 향후 연구과제로 제안한 바와 같이 최근에는 조직수준 중심으로 진행되었던 고성과작업시스템에 관한 연구가 개인수준까지 확대되어 활발한 연구가 이루어지고 있었고, 고용형태별 차이 등을 고려한 상황적 특수성을 반영하려는 노력도 시도되고 있었다. 둘째, 고성과작업시 스템과 관련된 대다수의 연구에서 빈번하게 언급되고 있는 구성 관행이나 경영성과 요인이 실제 기업에서 우선순위를 두는 방향과는 차이가 있었다. 셋째, 이주형·이영면(2010)의 연구에서 한계로 언급했던 재무적 산출물 중심의 경영성과지표는 변함이 없었으나, 최근에 연구에는 고성과작업시스템이 재무성과로 이어지기까지의 경로가 멀다는 인식하에 영향을 미치는 메커니즘을 규명하려는 다양한 시도가 보다 두드 러진다. 넷째, 많은 연구에서 동일방법편이와 함께 횡단연구의 한계점을 공통적으로 지적하고 있지만 실제로 종단연구는 많지 않았다. 마지막으로, 고성과작업시스템이 한국적 특수성과 국내기업에서 어떻게 구현되고 있는지에 대한 연구는 상대적으로 미흡하여 계속적인 노력이 필요하다는 점으로 요약될 수 있다.

Supply chain management can be defined as an information system that connects the inside and outside of a company. Its purpose is to systematically and strategically manage the flow of information, resources and services to improve the long-term performance of the entire organization, including individual companies connected to the supply chain, and the quality of service provided to customers. The ultimate goal of SCM is to create synergy through organic integration of supply and demand based on cooperation and collaboration with stakeholders in the supply chain. This study is based on the hypothesis that the company's management performance will improve as the level of SCM improves. Most of the previous studies dealt with the relationship between corporate performance and SCM in the IT area. In this study, research was conducted through human capacity with IT system. The causal relationship was demonstrated, and there was a difference in the perception of the results of this study depending on whether or not smart factories were consulted in the era of the 4th Industrial Revolution. There is a need to examine the links between management's value chain and its causal relationship.

The effects of R&D investment on innovation such as patents and intangible assets, and the effect on the corporate performance such as revenue and profit growth, were analyzed using path analysis. In particular, this study compared and analyzed the performances of non-cooperative R&D and cooperative R&D. The results of this study are summarized as follows. First, R&D investment has a significant impact on innovation performance. This supports the existing research results. Second, patents have a significant impact on intangible asset growth. Third, in the case of corporate groups carrying out cooperative R&D, intangible asset growth forms a significant causal relationship with revenue growth. Fourth, in case of cooperative R&D, intangible asset growth has a significant mediating effect between patent and revenue growth. Like the existing research, the results of this research support the innovation performance of R&D investment. It also supports the existing argument that the results of cooperative R&D are more favorable to increase corporate value. However, unlike the existing research, we found a path leading to increased revenue through patents and intangible assets, and confirmed that such a path is likely to be achieved through cooperative R & D rather than internal R&D.

This study is an empirical research to find out the effect on the management performance of hidden champions of food manufacturing companies when using blue ocean strategy for new product development. In order to achieve the purpose of this study, we conducted a questionnaire survey on hidden champions in the domestic food manufacturing industry and proceeded empirical analysis. When small and medium-sized enterprises in food manufacturing industries develop a new product, searching for non-customer, rebuilding the market boundary, and linking the external networks have a significant impact on their management performance. However, the fair procedure did not have a significant effect on the management performance. In terms of relative influence, rebuilding the market boundary was most affecting, followed by searching for non-customer and linking the external networks. On the other hand, this study implicated the management performance of hidden champions of food manufacturing industries when new products is developed by using the blue ocean strategy. Obtained results are as follows. If small and medium-sized enterprises of food manufacturing industries develop new products, it will be able to improve the management performance by utilizing strategies such as searching for non-customer, rebuilding the market boundary, and linking the external networks. In particular, the rebuilding the market boundary among the blue ocean strategies has a relatively high impact on management performance.

본 연구는 286명의 사관생도들을 대상으로 종단적 연구를 통해 그릿이 다양한 성과 변수들에 미치는 영향을 탐색적으로 분석하였다. 핵심자기평가를 통제한 상태에서 그릿은 성과 변수에 유의미한 영향을 미치는 것으로 나타났다. 여러 시점에 성과 변수들을 측정한 결과, 그릿은 리더십 역량진단 점수, 주관적 성과, 생활태도 점수, 그리고 자기개발 점수에 긍정적 영향을 미치는 것으로 나타났다. 그릿의 두 가지 하위차원 중에서는 꾸준한 노력이 지속적 관심보다 더 강한 기준관련 타당도를 나타내었다. 특히 자기보고식으로 측정된 꾸준한 노력은 모든 측정시점의 리더십 역량진단 점수, 생활태도 점수, 자기개발 점수에 긍정적인 영향을 미치는 반면, 자기보고식으로 측정된 지속적 관심은 유의미한 영향을 미치지 않았다. 한편 일반학 성적에 대해서는 본인이 측정한 꾸준한 노력이 아무런 영향을 미치지 않았다. 또한 그릿을 자신이 평가했는지 타인이 평가했는지에 따라 그릿과 성과 변수들의 관계는 상이한 결과를 보여주었다. 연구결과를 바탕으로 시사점과 연구의 한계점 및 향후 연구방향이 논의 되었다.

경제 세계화의 지속적인 진전과 사회 경제의 급속한 발전으로 인해 기업의 경쟁은 더욱 치열해지고 기업 경쟁의 초점이 물리적 자본 경쟁에서 인적 자본 경쟁으로 점차 변화해 가고 있다. 인적자원의 질은 기업의 직무성과에 직접적으로 영향을 미치며 기업의 생존 및 발전과 밀접하게 관련되어 있다. 이에 따라 조직의 리더에 대한 기대는 더욱 높아졌다. 조직의 리더들은 높은 윤리적 수준을 바탕으로 구성원과 투명한 의사소통을 통해 동기부여하고, 자기 결정권을 높여주어 급변하는 새로운 환경에 잘 적응하도록 훈련시켜야 하며, 이를 통해 구성원의 직무성과를 높여주어, 지속적인 기업 성장을 가능하도록 해야 한다. 이런 측면에서 최근 진성리더십이 주목받고 있다. 특히, 현대사회는 조직의 규모가 커지고 복잡해짐으로써 조직 내 상호작용하는 과정에서 여러 가지 갈등상황이 발생하고 있다. 따라서 조직의 리더들은 이러한 갈등을 관리하거나 완화시키는 리더십을 발휘해야 한다. 본 연구는 조직 상황에서 상사의 진성리더십이 상사와 구성원 간 갈등에 어떤 영향을 미치는지, 그 영향으로 과업성과와 조직시민행동에 어떠한 변화를 주는지에 대해 실증적으로 살펴보고자 한다. 본 연구를 위해서 중국 기업의 직장인을 대상으로 약 1주간 설문조사가 실시되었으며 365부의 설문지를 배부하였다. 이 중 성실하지 않은 응답을 제외한 245부의 설문지를 분석하였다. 실증연구 결과는 다음과 같다. 첫째, 상사의 진성리더십은 갈등에 부적인(-) 영향을 미쳤다. 둘째, 갈등은 개인지향 조직시민행 동에는 부적인(-)인 영향을 미쳤지만, 과업성과와 조직지향 조직시민행동에는 유의미한 영향을 미치지 못하였다. 셋째, 갈등의 매개효과는 진성리더십과 개인지향 조직시민행동 간의 관계에서만 나타났다. 그 외 진성리더십과 과업성과 및 조직지향 조직시민행동 간의 관계에서는 매개효과가 나타나지 않았다. 지지되지 않은 가설에 대해서는 추가분석을 통해 그 이유를 살펴보았다. 그리고 연구의 요약과 함께, 시사점, 한계 및 향후연구방향을 제시하였다.