Unknowingly, the relationship between IT departments and their internal customers becomes that of client-supplier based on the mechanisms of marketing and competition. In addition, due to enhanced focus on the customer in the planning, development, and delivery of information service, IT service management(ITSM) has become increasingly important. These days IT management is focusing particularly on the 'de-facto' standard ITIL (IT Infrastructure Library) for implementing ITSM. It is linked as a part of CobiT’s 'deliver and support' domain, which is a framework of IT governance, and ISO/IEC 20000 is a unique international certification standards on the ITSM. This paper proposes the strategy and procedure for ITSM implementation based on ITIL with consideration of IT governance structure for manufacturing industries. It also presents a case study to share the lessons learned and results of an ITSM project.

The emission characteristics of VOCs (Volatile Organic Compounds) from assembly metal product manufacturing industry (Korean standard industry classification code: 28) were studied. The sampling was carried out at 54 sites in Shiwha-Banwol industrial area with 3 M OVM (Organic Vapor Monitor) #3500 from August to October in 2008. The EPA 8020/8040 (10 chemicals) was used as a standard solution for the quantitative analysis with GC/FID. As the results, the VOCs concentration appeared to range from 0.9 ppb to 22,721.1 ppb, and the average concentration ratio of benzene : toluene : ethylbenzene : m,p-xylene : o-xylene : styrene appeared to be 0.005 : 1.000 : 0.198 : 0.096 : 0.057 : 0.110. Total VOC concentration of the "Manufacture of Structural Metal Products, Tanks, Reservoirs and Steam Generators" (KSIC code: 281) appeared to be seven times higher than that of "Manufacture of other fabricated metal products; metal working service activities" (KSIC code: 289).

본 연구에서는 Pavitt(1984)의 산업별 기술혁신패턴론을 토대로 한국 제조업의 산업별 혁신원천과 기술혁신패턴을 비교 분석하였다. 이에 따라 과학기술정책연구원 「2005 년 기술혁신활동조사표: 제조업」DB 자료를 사용하여 공급자지배산업, 생산집약적산업, 과 학기반산업으로 구분하고 계량모형을 이용하여 실증 분석하였는데, 주요 실증결과는 다음과 같다. 첫째 혁신정보의 원천 측면에서 공급자지배산업에서는 기업외부정보의 혁신 기여도가 높고, 과학기반산업과 생산집약적 산업에서는 기업내부정보의 혁신 기여도가 높았다. 둘째 외부지식활용방식 측면에서는 공급자지배산업에서는 외부지식구매, 과학기반산업에서는 공 동개발, 생산집약적 산업에서는 외부지식구매와 공동개발이 혁신성과에 기여하는 것으로 나 타났다. 셋째 외부기관과의 지식연계 측면에서는 공급자 지배산업은 공급업체, 생산집약적 산업은 고객업체, 과학기반산업에서는 대학 ; 연구기관과의 연계가 기술혁신에 긍정적인 영 향을 미치는 것으로 나타났다. 이와 같은 결과로부터 과학기반산업은 산학연 지식연계, 생산 집약적 산업은 기업간 지식연계, 공급자지배산업은 외부지식의 흡수능력 배양 등 산업별 기 술패턴을 고려한 혁신지원정책이 필요하다는 시사점을 얻고 있다.

This year in China, the internal and external national environments concerning the exported goods are changing rapidly including the prime cost increase and trade conflicts. With this, the world is raising their voices remarking the crisis and direction shift of the world's factory 'Made In China' based on exporting traditional labour-concentrated light industry articles. Furthermore, the series of many recall affairs were caused in 2007, which included various products made in china like toys, toothpaste, foodstuffs, tires, and so on. These have widely emerged the quality problem and the international trust problem of the Chinese product. This thesis have covered the reality and causes of these chinese product recall affairs and quality problem, reconsiderations on unfair contraction customs and Chinese production, Chinese government and enterprises' correspondences, and their further influences on Chinese exportation and the future of manufacture industry. Consequently the recall affairs and trust problems are judged not to have been enough to shake the reputation of the 'World's Factory' Chinese manufacture industry. These are rather expected to make Chinese government and enterprises make efforts to excel the product quality and upgrade industry, heightening the technology state and its competitive power in the long term.

The purpose of this paper is to give information on e-CPC implementation in the manufacturing industry by studying and analyzing a small and medium sized manufacturing company. After analyzing Various factors on J’s e-CPC implementation such as environmen

Using the Malmquist productivity index, this paper compares the productivity of Korean manufacturing industries from 1999 to 2006. The malmquist productivity index has more advantages than previous methods such as solow model, endogenous growth theory. The malmquist productivity index can be decomposed productivity into two parts. The first part is an index of the technical efficiency change. This index has high value when the elements of production is used more efficiently. The second part is an index of technical change. This index has high value if the advent of new technology and process innovation occur.

본 연구는 직무 스트레스와 근골격계질환과의 관련성을 알아보기 위하여 단순작업과 반복 작업이 빈번하게 발생하는 전자제품 제조업에 대하여 고용 규모 30인 미만과 300인 이상의 사업장을 구분하여 실시하였다. 연구 대상자 311명은 근골격계질환 관련 자각증상과 한국인 직무 스트레스(KOSS)에 대해 설문 조사 방법을 이용하여 분석하였으며, 그 결과 한국인 직무스트레스(KOSS)영역에서 30인 이하의 사업장이 물리적환경, 직무요구, 직무자율성결여, 직무불안정, 조직체계, 보상부적절, 직장문화의 영역에서 불만족도가 300인 이상사업장에 비하여 스트레스가 높게 나타났다. 근골격계질환 관련 신체 부위별 증상자를 살펴보면 신체부위 목, 허리에 대한 증상 호소자가 가장 많은 것으로 나타났으며, 근로자들이 근무중 회사와의 갈등으로 격는 한국인 직무스트레스(KOSS)에서는 물리적환경, 직무요구, 직무자율성결여, 직무불안정, 조직체계, 보상부적절, 직장문화에 대하여 30인 미만 사업장 소속 근로자들의 스트 레스 노출정도가 높았다. 다만 KOSS부분에서 근로자들의 개인적인 성향을 나타내는 관계갈등부분은 약간의 차이로 300인 이상 고용사업장의 근로자에 대한 스트레스 노 출정도가 높았다. 이에 30인 미만 사업장과 같은 영세업종 근로자들에게 정신사회적 스트레스의 해소를 위한 예방 프로그램이 마련되어야 할 것이다.

As a result of adopting Six Sigma, many companies equipped with mass production system seem to get more financial effects in these days. In some cases with small volume high variety production system, however, it is not easy to apply Six Sigma properly and to find some financial results as well. In this study, we reviewed the deployment process of Six Sigma and characterized each development step, for one of the major Korean companies with small volume high variety production system. To enhance the short term cash flow, the project-based improvement strategy can be replaced by the whole process optimization and the reducing efforts of opportunity costs as well as COPQ (cost of poor quality). This approach is now applied to all functions of the company, including strategic planning, sales, R&D, production, quality assurance, purchasing, and management support. Furthermore, a sustainable Six Sigma growth strategy is suggested for the companies with small volume high variety production system.

<그림 1>과 <그림 2>, <그림 3>은 통계 패키지(Econometric Views)를 사용하여 제조업용 로봇의 수출입을 2007년부터 2008년까지 추정한 값이며, 자료는 2001년도 이후의 관세청 수출입 실적자료를 활용하였다. <그림 1>은 SAENGF는 제조업용 로봇 국내생산의 추정치이며, 점선은 95% 신뢰구간을 의미한다. <그림 2>는 통계 패키지(Econometric Views)를 사용하여 제조업용 로봇의 수출을 2007년부터 2008년까지 추정한 값이며, EXPORTF는 제조업용 로봇 수출의 추정치이며, 점선은 95% 신뢰구간을 의미한다. <그림 3>은 통계 패키지(Econometric Views)를 사용하여 제조업용 로봇의 수입을 2007년부터 2008년까지 추정한 값이며, IMPORTF는 제조업용 로봇 수출의 추정치이며, 점선은 95% 신뢰구간을 의미한다. <표 1>은 국내 제조업용 로봇의 국내생산, 수출과 수입의 추정치이며, ARIMA모형을 사용하였으며, 자료는 2001년도 이후의 데이터로 관세청 수출입 실적자료를 활용하였다.

  It is important to manage quality and safety of a product for coping with fast-paced world effectively. This paper demonstrates an integrated model between ISO 9001 Quality Management System and Product Safety Management System. And the paper presents a

The purpose of this article is to examine the relationship between unsafe behavior, human factor and human error. For the object, several correlation analyses for those three elements were implemented. Several hypotheses for the relationship between them was suggested. The suggested hypotheses were verified by a comprehensive survey received from 132 safety manager of manufacturing industry. The conclusions were proven from the hypotheses verificaiton as belows; 1) The dependent relation items between unsafe behavior and human factor are dress protection tool, machine(equipment) and working rule have a dependent relation. 2) The dependent relation items between human factor and human error are uncommunication, control, slaps, fatigue, education, system, unmonitoring, failure. 3) The dependent relation items between human error and unsfafe behavior are decline and product/working method,failure and uncommunication have a dependent relation.

  Entrepreneurship is considered as the main leadership creating enterprises and employment. However, in Korea empirical studies linking Korean entrepreneurial performances with her characteristics are rarely in existence. Current study focuses on Korean

The main objective of this study is to provide feature analysis of industrial accidents in manufacturing industries using CART algorithm, a data mining technique. In this study, data on 10,536 accidents were analyzed to create risk groups, including the risk of disease and accident. Also, this paper used the gains chart produced by the decision tree. According to the result, gains chart can be used for a risk analysis for industrial accidents management. The sample for this work chosen from data related to manufacturing industries during three years (2002～2004) in Korea. The resulting classification rules have been incorporated into development of a developed database tool to help quantify associated risks and act as an early warning system to individual industrial accident in manufacturing industries.