The company's most important goal is to generate revenue. Managers want to lower prices, improve quality, and increase productivity. So many innovative activities have been developed. Businesses must perform management innovation. But many companies fail due to the difficulties of innovation. POSCO developed QSS with advantages such as TPS(Toyota Production System), TPM(Total Quality Management), Six Sigma, and IE(Industrial Engineering). The KOREA government spread QSS activities to enterprises. QSS activities are applied to manufacturing companies through training and activities, and basic capacities, maintenance capabilities, and improvement capacities are evaluated before and after the evaluation. An empirical study on BPR of companies through QSS innovation.

This paper suggests a procedure to define business process improvement (BPI) projects with analysis results based on the cause-and-effect chain. The procedure developed in this paper focuses on eliminating root causes of business problems resulted from abnormal events occurred in business process executions. First, we develop three criteria used to make clusters of the root causes where a cluster of root causes will be eliminated together by a BPI project defined based on the cluster. Second, we develop a method to formulate desired expectations from the BPI project. Also, we suggest a method to calculate the relative importance of the BPI projects that help a BPI organization determine priorities of them. We illustrate the procedure and the methods with some examples for the domestic mail delivery process in the postal service industry.

In this paper we explore competition as a firm process, rather than as a background economic variable. We contribute by refining firm competition as a process of goal seeking within a context of many actors. First we consider past research on structural and socially constructed competition. We develop a research framework inside relational time, based on the priority of a firm’s line of action, the direction of a firm’s activities, whether primarily towards the customer or first focusing on the activities of another firm. We explore the theoretical distinctions between non-competitive, competitive and rivalry firm activity through an analysis of exporters and importers of fine wine to Denmark from South Australia. We distinguish firm competition from other more complex interactions in a network context. We conclude with managerial implications and the opportunities for future research. The concept of competition in the business-to-business literature shifts meaning depending on the context. The meaning seems to extend along a continuum from rivalry (Porac, Thomas, Wilson, Paton & Kanfer 1995) to coopetition (Bengtsson & Kock 2000). According to McNulty (1968, 639) “There is probably no concept in all of economics that is at once more fundamental and pervasive, yet less satisfactorily developed, than the concept of competition.” In the business-to-business literature competition is defined as structural, where firms seek the same customer or goal (Macdonald & Ryall 2004), or competition is regarded as socially constructed (Porac et al. 1995). Competition is also considered as an interaction process undertaken over time between firms (cf Easton & Araujo 1994; Turnbull, Ford & Cunningham 1996). We pursue only an understanding of the competition process based on a single firm’s activities. Our approach is to focus on this simple form and develop a process based framework to understand competition. We see this as a single step, the first advance towards a framework for analyzing cooperation and competition together (Jarillo 1988).

In this study, we develop a method for analyzing business process based on the event-driven process chain (EPC) model. The method consists of five stages such as identifying abnormal events, finding causes for the abnormal events and problems caused by the abnormal events, making cause-and-effect chains, drawing root-cause map, and defining improvement areas. We illustrate how to apply the method with some examples for the domestic registered mail delivery process.

In this study, we develop a methodology for business process improvement (BPI) based on the event-driven process chain (EPC) model. The methodology consists of six stages for BPI such as identifying abnormal events, finding causes for the abnormal events and problems caused by the abnormal events, making cause and effect chains, drawing root-cause map, scoping business processes for improvement, and defining process improvement projects. We illustrate how to apply the methodology with some examples for the domestic registered mail delivery process.

To adapt to a rapidly changing business environment, introduction of new management techniques and innovative activities are crucial. In the case of small and medium companies, the compensation for scarce management resources and sustainable development can be obtained from advantage of management consulting. In this study, we propose the enterprise process evaluation model for small and medium business consulting, which can deploy the process improvement activities with considering the process maturity level within an organization. The process evaluation area of proposed Small and Medium Business, Staged Maturity Model (SMB-SMM) consists of four following parts: supply management, demand management, business management, and research and development (R&D) management. For each area, we set goals and also define the practices to achieve their goals respectively. By applying the SMB-SMM model to the small and medium sized companies, the process maturity level can be defined. And then to overcome the gap between the goals and evaluation results, the customized management consulting activities can be drawn from the predefined consulting approaches from the SMB-SMM.

To adapt to a rapidly changing business environment, introduction of new management techniques and innovative activities are crucial. In the case of small and medium companies, the compensation for scarce management resources and sustainable development can be obtained from advantage of management consulting. In this study, we proposed the enterprise process evaluation model for small and medium business consulting, which can deploy the process improvement activities with considering the process maturity level within an organization. The process evaluation area of proposed Small and Medium Business, Staged Maturity Model (SMB-SMM) consists of four following parts: supply management, demand management, business management, and research and development(R&D) management. For each area, we set goals and also defined the practices to achieve their goals respectively. By applying the SMB-SMM model to the small and medium sized companies, the process maturity level can be defined. And then to overcome the gap between the goals and evaluation results the customized management consulting activities can be drawn from the predefined consulting approaches from the SMB-SMM.

Business processes are often of long duration, and include internal worker's decision making, which makes business processes to be exposed to many exceptional situations. These properties of business processes makes it difficult to guarantee successful termination of business processes at the design phase. The behavioral properties of business processes mainly depends on the data aspects of business processes. To formalize the data aspect of process modeling, this paper proposes a graph-based model, called Data Dependency Graph (DDG), constructed from dependency relationships specified between business data. The paper also defines a mechanism of describing a set of mapping rules that generates a process model semantically equivalent to a DDG, which is accomplished by allocating data dependencies to component activities.

어떤 영업방법 발명이 특허법상 특허를 받을 수 있는 ‘발명’에 해당하는지 여부에 관한 문제는 우리나라에서 이른바‘영업방법 발명의 성립성’문제로 다루어져 왔다. 영업방법 발명의 성립성에 관한 논의는 그 동안 주로 대법원 판례와 특허청의 심사기준에 대한 검토를 중심으로 이루어져 왔으나, 영업방법 발명의 성립성에 대한 구체적인 판단방법에 관해서는 거의 논의가 이루어지지 아니하였다. 그러나 영업방법 발명의 성립성 여부가 쟁점이 된 실제 사건에 있어서 당해 영업방법이 그러한 판단기준에 해당하는지 여부를 판단하는 일은 쉬운 일이 아니므로, 이에 대한 구체적인 판단방법을 모색할 필요성은 크다고 할 것이다. ‘영업방법 발명의 성립성’문제는 기본적으로 어떤 영업방법 발명이 특허법 제29조 제1항 및 같은 법 제2조 제1호에 규정된‘발명’에 해당될 수 있는지 여부의 문제이다. 따라서 영업방법 발명의 성립성에 대한 적절한 판단방법의 모색은 특허법상 발명의 성립요건인 ‘자연법칙 이용성’ 과 ‘기술적 사상의 창작성’ 및 ‘발명의 완성’이라는 관점에서 영업방법 발명의 성립성 판단기준을 재검토하는 것으로부터 출발하여야 한다.

This paper proposes a methodology to measure the risk level in real-time for Business Activity Monitoring (BAM). A decision-tree methodology was employed to analyze the effect of process attributes on the result of the process execution. In the course of

  Because of different hardware specifications, there are no unified protocol commands to use with various kinds of RFID readers. The current commercial RFID middlewares do not satisfy the various requirements from users to support business process logic

  A process mining is considered to support the discovery of business process for unstructured process model, and a process mining algorithm by using the associated rule and sequence pattern of data mining is developed to extract information about process

  In this paper, we present a systematic approach to translating BPML (Business Process Modeling Language) into the π-Calculus. BPML is an executable business process modeling language, like BPEL4WS (Business Process Execution Language for Web Services).

The purpose of this study is to analyze the effectiveness of process approach for business performance of a company certified with ISO 9000 : 2000 quality management system. The result of this empirical research were identified as follows. Documentation a

The introduction of Mobile channel and subsequently-created various customer(individual, enterprise) needs to accelerate Mobile business. This study analyzed and extracted key process for introduction of Mobile channel, analyzing solutions in Mobile business firms and defining characteristics of Mobile channel which have influenced business process in enterprise. To-Be process of Mobile channel in distribution industry is suggested by defining the key business process and sub processes

Nowadays, Internet-based businesses is activated in various organizations. In most of distribution and manufacturing companies, the main current of internet businesses is on-line sales (B2C: Business-to-Customer) centering around internet shopping. Most of theses businesses applied contents-centered and customer-oriented methodology for implementing internet business system(IBS). Also, recently, Introduction of Internet-based VAN(Value Added Network) systems and e-Procurement systems of purchase fields between parent companies and suppliers are proliferated for an efficiency of business and a reduction of transaction cost. These systems used methods of re-constructing the existing legacy systems into Internet-based systems. This paper proposes a customer-oriented and process-based methodology that simultaneously considers customer requirements and business processes of operational systems in order to implement an Internet business system. To demonstrate the usefulness of the proposed methodology, we applied and implemented an Internet business system for sales of A/S (After Service) spare parts and services on the object of the "H" company of manufacturing ship engines, which is a make-to-order corporation. As a result, This paper showed an effective applicability of Internet-based e-business on A/S business processes in order to improve a service quality for customer satisfaction in manufacturing companies.

문구ㆍ팬시 업종의 생산품은 아동용품과 문구류가 대부분을 차지한다. 이러한 제품의 특성으로 인해 아동들에게 새로운 제품을 시장에 신속하게 소개하는 제품개발력이 경쟁우위의 요소가 된다. 이러한 경쟁우위 전략을 위해서는 창의적인 개념을 가지고 디자인 할 수 있는 능력과 이러한 개별적인 능력을 바탕으로 통합적인 신제품개발 전략과 시스템을 구현하는 것이 우선 과제가 될 것이다. 지금까지는 신제품개발을 단순하게 프로젝트 차원에서 각기 관리하는 방식에서 탈피하여 총체적인 신제품개발 프로세스를 분석하고 그 시스템을 구축해야 한다. 이 논문에서는 신속하고 창의적인 제품개발을 할 수 있도록 통합적 신제품개발 시스템을 구현하고자 한다.