The purpose of this study is to identify psychological anxiety factors related to firefighters' field activities and suggest improvement measures. To investigate the actual status of psychological anxiety factors, a survey was conducted on approximately 3,500 current firefighters, and the responses of 505 people who participated in the survey were analyzed. As a research method, frequency analysis and cross-analysis were conducted according to the general characteristics of the participants to determine the actual level of psychological anxiety in each work field and the results were analyzed. As a result of the analysis, it was statistically confirmed that firefighters feel a lot of psychological burden due to legal and institutional inadequacies during dispatch, return, or field activities, and frequent friction with civil servants is also a major cause of psychological anxiety. Therefore, based on the results of this study, it is proposed to establish a permanent legal support team in each city and province, designate and operate a hospital dedicated to psychological treatment, and establish a special provision for traffic accidents during the return of fire trucks so that firefighters can concentrate on their duties without psychological anxiety. do.

본 연구는 변화하는 한국의 국방환경 양상에 주목하여 현실적인 병역제도 결정 요인을 분석하고 한국군의 발전 방향을 제시하는 것이다. 이를 위해, 한국의 국방 환경 변화양상을 통해서 한국군이 구비 해야 하는 역량요인을 도출하고 병역제도 유형에 대입함으로써 한국에 적합한 제도를 찾는 것이다. 또한 병력의 역량요인 을 통해서 병역제도에 영향을 줄 수 있는 인적 측면의 결정요인 도출과 한국군의 발전 방향을 제시하고자 한다. 한국의 국방환경은 급속한 변화를 맞이하고 있다. 4차 산업혁명에서 기인한 첨단과학 기술의 발달은 한국군의 장비와 무기체계에 진보적인 발전을 가져오고 있다. 여성의 사회진출과 활동의 증가는 경력단절과 경제적 여건을 이유로 출산을 기피하게 되고 병역자원의 급감으로 이어져 병력충 원에 어려움이 예상된다. 병역의무 부담 경감을 위해 시행된 복무기간의 단축은 병력의 숙련도를 감소시켜 군의 전투력 발휘에 어려움이 예상된다. MZ세대로 지 칭하는 젊은 세대가 추구하는 개성과 자유는 국가의 강제력에 의한 징병제와 병 역의무에 대한 부정적 인식으로 나타나고 있다. 이러한 변화양상은 병력을 소수 로 구성하고 개개인이 기술과 전문성을 가지며 장기적으로 복무하여 숙련성과 운 용성을 증대시킬 수 있어야 한다. 결국 국방환경 변화로 인하여 한국의 병역제도 에 영향을 줄 수 있는 결정요인들은 모병제에 적절한 요인들로 점진적인 전환과 발전 방향의 설정이 필요한 시점이다.

This study explores multiple variables of an OTT service for discovering hidden relationship between rating and the other variables of each successful and failed content, respectively. In order to extract key variables that are strongly correlated to the rating across the contents, this work analyzes 170 Netflix original dramas and 419 movies. These contents are classified as success and failure by using the rating site IMDb, respectively. The correlation between the contents, which are classified via rating, and variables such as violence, lewdness and running time are analyzed to determine whether a certain variable appears or not in each successful and failure content. This study employs a regression analysis to discover correlations across the variables as a main analysis method. Since the correlation between independent variables should be low, check multicollinearity and select the variable. Cook's distance is used to detect and remove outliers. To improve the accuracy of the model, a variable selection based on AIC(Akaike Information Criterion) is performed. Finally, the basic assumptions of regression analysis are identified by residual diagnosis and Dubin Watson test. According to the whole analysis process, it is concluded that the more director awards exist and the less immatatable tend to be successful in movies. On the contrary, lower fear tend to be failure in movies. In case of dramas, there are close correlations between failure dramas and lower violence, higher fear, higher drugs.

The purpose of this study was to investigate the sustainable practices of nutrition science teachers and dietitians working in school food service operations, and identify the social and psychological factors which affect the overall efficacy of the system. The research model was constructed based on the Extended Theory of Planned Behavior (ETPB) in order to analyze how individual motivation affects the sustainable practices of nutrition science teachers and dietitians. The data were collected through e-mail and postal mail from nutrition science teachers and dietitians all across Korea, and self-administered surveys were conducted. SPSS and AMOS programs were used for statistical analysis. First, the sustainable practices of nutrition science teachers and dietitians were analyzed in 6 different categories. Second, the significant pathways were 6 out of 9 in the ETPB model. Sustainable food service practices in school can contribute to the formation of more a sustainable culture, such as through the encouragement of more healthy eating habits, and higher level of environmental awareness and community awareness. The factors influencing these practices can be applied to the design of improvement programs aimed at increasing sustainable practices.

This study was conducted on the foundation of the previous research on determinants such as customer satisfaction and behavioral intention, along with the literature review and research on factors related to the service quality elements. We collected and analyzed the 185 materials by conducting the survey upon the customers who have previously visited the restaurants. As a result of the analysis, we identified that the elements of restaurant service quality have significant effects on the behavioral intention and satisfaction level of the customer through the customer satisfaction. In addition, by using KANO model, we investigated the qualities that attract the customers of the restaurant in order to establish the measures that will maximize the customer satisfaction. Also, to overcome the limitation of KANO model, we additionally analyzed the Better-Worse index. The results of the two quality evaluations were identical to each other, showing the need for improving the physical environment of the restaurant services. Accordingly, more interests and efforts to stimulate the behavioral intention of the restaurant are needed.

본 연구는 경기도 장애인거주시설 종사자의 서비스 질에 영향을 미치는 요인을 분석하여 개선방안을 강구하는데 목적이 있다. 분석결과는 다음과 같다. 조직특성에 유의미 한 차이를 가져오는 변수는 연령, 학력, 근무기간이었으며, 직무소진의 변수에는 연령, 학력, 고용형태, 임파워먼트에는 연령, 학력, 근무기간, 직무 스트레스에는 월급여, 고용 형태, 학력, 일가치감에는 학력, 근무기간, 고용형태, 직무만족에는 연령, 월급여, 고용형태, 서비스 질은 연령, 고용형태, 월급여 등이었다. 따라서 장애인거주시설에 다음과 같이 요구되어 진다. 첫째, 종사자의 직무소진 및 직무 스트레스의 예방 및 대응조치가 강구되어야 한다. 둘째, 장애인거주시설 종사자의 서비스 질을 높이기 위해서는 종사자들 이 직무환경요인에 변화가 있어야 한다. 셋째, 장애인거주시설 종사자의 서비스 질에 영 향을 미치는 조직특성, 직무소진, 임파워먼트, 직무 스트레스, 일가치감 등을 분석하여 종사자가 직무에 만족할 수 있도록 근무환경을 조성할 필요가 있다.

본 연구는 유도체육관 운영 및 이용에 영향을 미치는 입지와 서비스 요인을 분석하는데 목적이 있으며, 원활한 유도체육관 운영을 위하여 수련생의 만족에 영향을 미칠 수 있는 요인에 대해 가이드 (guide)가 될 수 있는 실증적 자료를 제시하는데 의의가 있다. 이를 위해 총 350부의 설문지를 배포하여 불성실하게 응답된 11부를 제외하고 총 339부를 유효표본으로 사용하였다. 분석을 위해 IBM SPSS 21을 이용하여 빈도분석, 탐색적 요인분석, Cronbach’s α, 상관관계분석, 다중회귀분석을 실시하였다. 분석을 통 한 결과는 다음과 같다. 우선 유도체육관 운영 및 이용에 영향을 미치는 입지와 서비스 요인이 수련생의 만족도에 미치는 영향에 대해서 운영, 지도자, 커뮤니케이션, 수련생가치, 시설, 입지 요인 순으로 모두 수련생 만족에 유의한 영향을 미치는 것으로 나타났다. 하위요인별로 살펴보면, 첫째, 운영 요인에서 상해보험 가입 여부, 체육관 자유로운 이용, 운동 프로그램 운영 요인 순으로 수련생 만족도에 유의한 영향을 미치는 것으로 나타났으며, 둘째, 지도자 요인에서는 지도자 신뢰도 요인이 영향을 미쳤고, 셋째 커뮤니케이션 요인에서는 회원 간 의사소통 요인이 영향을 미치는 것으로 나타났다. 그리고 넷째, 수련생가치 요인에서는 건전한 여가활동과 운동수행능력 향상 요인 순으로 영향을 미쳤고, 다섯째, 시설 요인에서는 부대시설 수준과 주요시설 수준 요인 순으로 영향을 미치는 것으로 나타났으며, 여섯째, 입지 요인에서는 체육관의 가시성 여부 요인만이 영향을 미치는 것으로 나타났다. 유도체육관 입지 형태(역세권, 주거지역, 상업지 역)에 따른 체육관 특성의 차이에 대해서는 우선 역세권에 위치한 체육관은 수련생가치, 입지, 커뮤니케이션, 시설이 수련생 만족에 유의한 영향을 미치는 것으로 나타났으며, 주거지역에 위치한 체육관은 운영, 수련생가치, 커뮤니케이션, 시설이 수련생 만족에 유의한 영향을 미치는 것으로 나타났고, 상업지역에 위치한 체육관은 운영, 입지, 커뮤니케이션, 시설이 수련생 만족에 유의한 영향을 미치는 것으로 나타났다.

Logistics companies want to be competitive companies in fierce logistics market and are worrying about securing of differentiated competitiveness for it. The standards judging if logistics industry maintains the competitiveness are based on the satisfaction of users due to the well-established service system that can response not only economic feasibility of logistics costs such as transportation costs, storage costs, unloading charges, information costs, etc. but also diversity and upgradability of logistics needs. Therefore, this study focuses on seeking of service quality improvements with VBSD(Value Based Service Design) model focusing on customer value factors based on Kano model and QFD based service design approach from angles of customer value improvement and service costs reduction.

This study is performed to determine the priorites of the evaluation factors for the improvement of fire emergency medical service by increasing it’s efficiency to protect the people’s lives effectively, and by recognizing it’s mid-long term development. Based on the output of the analysis, the critical evaluation factors of the fire emergency medical services to be improved shall be identified, and shall be intended to use strategically for increasing the efficiency of all the activity in the EMT service, and also for providing the basic date to product and manage the good quality services. To calculate the priority of the evaluation factor for each level as shown on this study, AHP(anaysis hierarchy process) with pairwise comparison method is applied. According to the priority analysis for the evaluation factors in main category (evaluation zone), ‘medical service professional aspect’ is recognized as highest one, and ‘service infrastructure aspect, ‘service management aspect’ are indicated in order. According to the priority analysis for the evaluation factors in evaluation index, ‘professional personal arrangement’ in the service infrastructure aspect, ‘appropriateness and timeliness of emergency medical care’ in the medical service professional aspect, and ‘clinical training’ in the service management aspect are respectively recognized as most important factors.

This study was to examine the service and the product evaluation factors of Korean internet fashion shopping malls and to suggest marketing implications for Korean internet fashion shopping malls wanting to expand into the Chinese market. This study conducted a questionnaire survey for college female students in Qingdao, China, who have shopped at Korean internet shopping malls, and 310 surveys were used in the final analysis, frequency analysis, factorial analysis, and regression analysis. The results of the study were as follows. First, Most of the respondents answered that they found the Korean internet fashion shopping malls through the internet, and the most purchased item was outer clothing. Second, the system stability and web site structure excellence factors had a positive influence on the service satisfaction for the shopping mall 'S', while the system satisfaction, service efficiency, interactivity and web site structure excellence factors had positive influences on service satisfaction for the shopping mall 'P', and the system satisfaction, service efficiency, interactivity factors had positive influences on service satisfaction for the shopping mall 'N'. Third, examining the correlation between product satisfaction for the shopping mall 'S', 'P', and 'N' with fashion product evaluation factors showed that, design factors and quality excellence factors of the three shopping malls had positive influences on product satisfaction. The results of this research provide useful information in forming an efficient operating system and improving marketing strategies for internet fashion shopping malls planning to enter or having already entered the Chinese market.

For service innovation, it is crucial to measure the quality of service and identify the factors which affect it. In this study, for that purpose, a composite research model based on SERVQUAL and the technology acceptance model is proposed. The model is applied to three different service areas-Internet shopping, Internet banking, and cloud service. Analysis has been performed using the SEM methodology. The analysis shows that reliability, responsiveness and assurance affects the service quality in different ways for each, the result of which enables us to identify quality-determining factors in various service areas.

The development of mobile communication technology is transforming the market of mobile communication devices, which is used to be merely for simple communication, into the one which offers features of personal digital assistant (PDA), fax communica- tion and Internet access. Unlike a mobile phone which comes out as a complete package and whose functions cannot be changed, a smart phone can be upgraded by its user, adding or removing apps as he pleases. OS’s of smart phones are iOS-based Apple, Google Android, Window Mobile, and others. Due to its convenience and powerful features, many people use smart phones its high price. On the other hand, consumer complaints are rising on poor A/S for occasional malfunction. This study analyzes how A/S cases can be classified into groups according to quality factors. We evaluate factors such as consumer impression and consumer satisfaction. By dual quality evaluation using KANO method, we would like to show the different A/S strategy for smart phones, compared with mobile phones.

Assessing service quality and satisfaction is the essential part of service science. In this study, for G2B electronic commerce service composed of information systems and human resources, a composite research model for exploring factors of service quality satisfaction is proposed. The proposed model uses SERVQUAL’s five quality dimensions as independent antecedent factors and usefulness and ease-of-use of the technology acceptance model as mediating factors. A case of a G2B purchase service is empirically studied using the proposed model. The result shows that the proposed composite model is good and appropriate for explaining the characteristics of G2B services.

본 연구는 2008년 장애인실태조사 자료 분석을 통해 장애인의 사회복지서비스 이용에 영향을 미치는 요인이 무엇인지 살펴보는데 있다. 먼저 장애인의 인구사회학적 특성을 살펴보고, 장애인의 개인 요인, 장애 요인, 사회 요인을 투입하면서 로지스틱 회귀분석을 실시하여 장애인의 사회복지서비스 이용에 영향을 미치는 요인을 살펴보았다. 연구 결과는 다음과 같다. 첫째, 장애인의 개인 요인에는 통계적으로 유의미한 영향을 주는 변수는 없었다. 둘째, 장애인의 장애 요인 중에서 주된 장애유형, 장애등급, 만성질환 여부, 평소 일반적인 건강상태의 변수가 유의미한 영향을 미쳤다. 셋째, 사회 요인 중에서 교통수단 이용 시 어려움 정도가 통계적으로 유의미한 영향을 주는 변수로 나타났다. 따라서 장애인의 복지 이념인 정상화와 사회통합을 위해서는 장애인이 거주하고 있는 지역사회에서의 사회복지서비스 확대뿐 아니라, 장애인의 장애 요인과 사회 요인이 반영되는 장애인 복지서비스의 발전이 요구된다.

In the information system service sectors, it is crucial to measure the quality of service. Especially factors determining the quality of service should be identified. For that purpose, in this study, the factors of two research models-SERVQUAL and TAM-ar

세계 IT 융합산업의 시장은 규모는 더욱 더 성장하여 2018년에는 2,500조원에 이를 것으로 예측되고 있다. 산업간 융합 환경에서 클라우드 컴퓨팅은 전통산업의 새로운 경쟁력을 제공하는 원천으로 활용될 것이며 산업 간의 융합 환경을 지원하기 위한 유용한 솔루션을 제공할 것으로 기대하고 있다. 이와 같이 클라우드 컴퓨팅이 일반화되고 그 서비스가 재편됨으로써 기존의 다른 응용 기술과의 융․복합된 서비스 구조 및 형태를 예측하고 개발하는 것은 매우 중요하며 필수적인 일이다. 따라서 본 연구에서는 클라우드 서비스를 위한 기술 요소뿐만 아니라 다중 분야별 융․복합형 클라우드 서비스 지원을 위해 효율적인 서비스 모델링을 위하여 지금까지 많은 시스템들이 구축에 활용되었던 방법론에 대한 결과물인 유즈 케이스(Use Case)를 활용하여 다양한 융․복합 서비스 모델을 위한 요구사항 및 요소기술을 도출하고 이를 분석하고자 한다. 이를 통하여 궁극적으로 유즈 케이스 기반의 영역간의 서비스 통합을 통하여 새로운 부가 가치를 창출할 수 있는 다양한 융․복합 모델을 제시를 위한 기초연구로써 활용되길 기대한다.

The purpose of this study was to examine the appearance of norovirus in the water for food in food service institutions and the influence of physicochemical and microbial factors of norovirus in order to work out basic data to predict the detection of norovirus. Among 82 samples of water for food in food service institutions, norovirus appeared in 7 samples and the rate of appearance was 8.5%. As for the type of norovirus, one samples contained GI type (genotype GI-6) and six samples contained GII type (genotype GII-2, GII-4, GII-12). In the regression model of prediction of norovirus, the rate of appearance was correlated with NH₃-N, total solids and the consumption of KMnO₄, out of such variables as NH₃-N, total solids, the consumption of KMnO4, depth, chloride and total colony counts, and its contribution rate for effectiveness was 78.60%. In order to examine the influential factor of environment upon the detection of norovirus, Pearson's correlation analysis was carried out. The predictable regression formula for appearance rate of norovirus was expressed as -1.818 + 42.677 [NH₃-N] + 0.023 [total solids] + 0.762[consumption of KMnO₄] -0.009 [depth] -0.146 [chloride] + 0.007 [total colony counts] (R = 0.904, R² = 0.818,adjusted R² = 0.786, p < 0.05). The most influential factors upon the detection of norovirus were NH₃-N, total solids and the consumption of KMnO₄. In other words, when the measured values of NH₃-N, total solids and the consumption of KMnO₄ were higher, the possibility of appearance of norovirus increased.

Nowadays, customers have increasing needs, so more and more enterprises are selling their products with additional services and or contents. The emergence of service added to the product leads to the emergence of the Product-Service Systems(PSS). Many res