This study was conducted to grasp problems of the present and investigate the real condition of organizations by making how an organizational ISO/TS 16949 quality management system has a positive effect on process improvement, perceived organizational support has a significant effect on the relationship between ISO/TS 16949 requirements and process improvement, process improvement has a positive effect on customer satisfaction and organizational performance research projects. For doing them, it tris to suggest an effective application plan of ISO/TS 16949 certification through improvements about corporate quality management systems of the automobile field by investigating and analyzing literature of the precedent studies and ISO/TS 16949 certification effects actually, conducting and analyzing an survey on effects on customer satisfaction and organizational performance, and drawing the problems.

본 논문은 ISO에서 2008년 규격이 최근 2015년 규격으로 개정 발행됨에 따라 ISO인증이 필요한 조직들은 필수적으로 2018년 9월까지는 전환심사를 통하여 개정 인증을 받아야 한다. 2015년 개정 규격의 가장 중요한 특징은 리스크 기반 사고에 근거한다는 점과 2008년 규격의 5개 Sectors를 7개 Sectors로 확장하여 요구사항 들을 구체화시켜서 과거의 예방조치의 개념에서 리스크의 개념으로 전환하고 PDCA 싸이클속에 내재하는 품질경영시스템의 요소들을 시스템적으로 관리하는 것이다. 이에 따라 개정규격의 인증이 필수적인 여러 조직들 가운데서 동남지역에 위치한 제조업체들을 선택하여 제조업체 여러 가지 특성들에 대한 자료들과 개정규격의 적합성을 통계적으로 분석함으로써 그들의 관련성을 발견하고 개정규격이 용이하게 운용될 수 있도록 제안하고자 한다.

Quality management system is a systematic quality improvement approach for firm-wide management for the purpose of improving performance in terms of quality, productivity, organizational characteristics, customer satisfaction, and firm’s profitability. Recently, many researchers have examined the relationship between quality management system and firm’s performance. The conclusion from these studies is that effective implementation of quality management system improves firm’s performance. This paper extends the existing research on quality management system and firm’s performance by examining how the impact of quality management system on firm’s performance is moderated by organizational characteristics and customer satisfaction. The paper is organized as follows. Section 1 introduces the necessity and purpose of the research. Section 2 reviews quality management system and summarizes the results of previous studies. Section 3 present the proposed research model, the hypotheses related to the relationship between quality management system and firm’s performance. Section 4 provides results from the data analysis. Section 5 presents discussions, results, further implications, and research limitations. An extensive literature research was designed to identify and retrieve empirical studies relevent to develop the hypotheses. The objectives of this study identify the factors of quality management system on business performance. The results are as follows: First, The management responsibility, resource management and product realization influenced significantly on financial performance. The management responsibility and product realization influenced significantly on non-financial performance. Second, the research showed a fact that organizational characteristics and customer satisfaction effect as a moderated between quality management system and business performance. The implications of our results are that organizational characteristics and customer satisfaction moderate the firm’s performance.

ISO 9001, quality management system, is widely known as advancing internal efficiency and productivity in various industry. As a result, the number of companies that have adopted ISO 9001’s certification have been increasing continuously year by year since ISO 9000’ family standard was published in 1987s. This fact shows that a lot of businesses are trying to get the accreditation for improving the competitiveness of quality. The purpose of this study is to present that ISO 9001’s certification motives affect to the requirement’s implementation and show that the execution of requirements influences on management performance in the small manufacturer. In order to carry out this research, we obtained 96 survey sheets and inspected twenty assumptions based on the reliability, validity of the questionnaires. The results of regression analysis are summarized as follows; First, the factors of certification motive influence on the requirement’s implementation except resources management. Second, the two elements of ISO 9001 requirement, resources management and product realization, have an important effect on the operational performance and financial performance considerably in the companies that choose the internal motive. Finally, the two requisites of ISO 9001 requirement, resources management and measurement, analysis and improvement, affect to the operational performance and financial performance significantly in the businesses that select the external motive. Based on the results, the companies that choose the internal motive have a good performance to execute the ISO 9001 requirements. Also, to implement the requirements of ISO 9001 is helpful for the companies to produce the operational and financial performance.

The goal of the current study was to analyze major factors for improvement of quality of life in contract foodservice customers. This study investigated how characteristics of customers, foodservice management, and competitors differ in different contract foodservice business environments in order to understand increasing concerns over health, in-house working, and the environment, which are directly connected to work and life satisfaction and company profits. For the foodservice business environment, this study classified environmental factors reported by Duncan (1972) into three factors: customer environment, foodservice management environment, and competitor environment. Multi-regression analysis was conducted on quality of life using the Korean version of the WHO Quality of Life Scale Abbreviated Version (WHOQOLBREF). Sub-factors of the contract foodservice business environment included foodservice management environment, customer environment, and competitor environment in the order of importance. The results indicate that the foodservice management environment of the company or organization where the customer is employed has the most substantial influence on quality of customer life.

The objective of the current study was to analyze the major factors affecting quality of life improvement for contract foodservice customers by identifying the contract foodservice environment consisting of the customer, foodservice management, and competitor. Qualitative research method was performed on foodservice customers and foodservice management using in-depth interviews. First, the customer environment was classified into three categories, including convenience of location, foodservice management environment into six categories, including comfort level of dining facility, and competitor environment into three categories, including service competition between foodservice providers. Second, quality of life was defined as the level of contentment felt by both the customer and foodservice management consuming the food provided. Third, both the customer and foodservice management perceived that the management environment of contract foodservice had a “medium” effect on quality of customer life. The findings of this study could be applicable for development of a contract foodservice business strategy through objective comparative analysis of the customer, foodservice management, and competitor environments.

This study was targeted on the Korean, Chinese, and Japanese parents of preschoolers to investigate the importance and satisfaction of foodservice quality and the importance and performance of foodservice management of the preschool foodservice establishments. The present study conducted a survey on 390 randomly chosen parents of preschoolers (130 Korean, 130 Chinese, and 130 Japanese). Respondents' importance-satisfaction of foodservice quality characteristics and their importance-performance of foodservice management were measured. In order to test for differences between the groups, paired t-test, one way ANOVA, and IPA (Importance-Performance Analysis) were performed. The results were as follows. The importance of foodservice quality was significantly higher than the satisfaction on all items, according to the parents of Korea, China, and Japan. The importance of foodservice quality was higher in Korean parents than in Chinese and Japanese parents. According to ISA results with foodservice quality characteristics, the characteristics with relatively low satisfaction but high importance (II quadrant) was 'Diversity of menu' in both Korean and Chinese parents, and 'Sanitation of tables and chairs' in both Korean and Japanese parents. The importance of foodservice management was significantly higher than performance on all items in Korean, Chinese and Japanese parents. The performance of foodservice management was higher in Chinese than in Japanese and Korean parents. According to IPA results with foodservice management, the management with relatively low performance but high importance (II quadrant) was 'Preparation' in Korean parents, and 'Facility and equipment' in Japanese parents. Therefore, the items with relatively low satisfaction (performance) and high importance should be well-managed.

The world is in the process of a structural change related to ICT convergence knowledge industries. ICT is leading to the creation of new products and services, and is making our lives more convenient, safer, and more efficient. In advanced countries, many studies have been conducted with the goal of developing new business models converged with ICT, and this is also the case in the food industry. Korea possesses world-leading ICT, and if this ICT is applied to the food industry, a world-class new business model can be developed. The u-Food System, which is in the process of development in Korea, is a next-generation food system that can allow food providers, consumers, and distributors to access various types of information about food products, including traceability, distribution, safety, quality, and freshness, and manage this information. It is a future food system that converges ICT, biotechnology and sensing technology with food. Based on the u-Food System, this paper will introduce the status of current smart quality distribution technologies that converge ICT (such as sensor tag, sensor network, LBS, GIS, and CDMA) with food technologies (such as traceability, quality, distribution management) to manage the safety and quality of fresh food in the distribution process.

The influential role other customers play in forming a customer's service experience has gained growing academic and managerial attention recently. We intend to extend this stream of the research by proposing the effect of the interactions with other customers on the customer's quality perception of the service provided by the service firm. Through our findings we suggest that service firms should look beyond service personnel and consider other customers as a human factor influential on customer perceptions of service quality. Specifically, we propose that the perceived quality of C2C interactions indirectly affect customer perceptions of service quality through the mediation by the perceived social-emotional support. Using the selective halo effect theory, we theorize that the perceived quality of C2C interactions influence perceived quality of the assurance and empathy dimensions of SERVQUAL. We also suggest that the strength of the effect depends on customer role types. In order to fill the gap in the customer interaction research, which is mostly centered around experiential service settings, we choose a service setting in which functional benefits are more valued (i.e. healthcare services). Our study findings will help service managers become more aware of the importance of managing C2C interactions and learn specifically which aspects of C2C interactions to manage.

This study provides a dynamic perspective of new service development (NSD) project management by exploring the joint impact of project manager’s behavioural orientation, internal team dynamics and knowledge management strategies on NSD resource optimization and decision-making quality. A hierarchical research design is adopted with evidence drawn from both NSD managers and participants from several service sectors. Results illustrate the importance of internal marketing philosophy, personalization and codification strategy, team climate, role ambiguity and conflict resolution for the specific NSD outcomes.

This paper study is to identify the effect of quality certification incentives regulations to a firm. The pur purpose of this study is to propose the right way of improvement and policy by conduct research for quality certification incentives regulations, which applied by public procurement service for office furniture. For more accuracy, this study analyze the result of questionnaire, visiting, telephone survey conducted by office furniture manufacturer those are registered in MAS (Multiple Award Schedule System)

본 연구는 고추 천일 건조시 야간 온도 관리 방법이 품질과건조 효율에 미치는 효과를 구명하기 위하여 실시하였다. 하우스 건조시 산광 재료는 백색 부직포를 사용하였으며, 양건(관행), 원적외선필름, 원적외선등, 원적외선필름+원적외선등,송풍 등 5처리를 두었다.1. 고추 건조 시험기간 9일 중 6일 동안 총 187.5mm의비가 내려 고추 건조에 불리한 조건이었다. 2. 고추의 건조 속도는 원적외선등, 원적외선필름+원적외선등, 원적외선필름, 송풍구와 대조구 순이었다. 3. 건조 상품 수량은 원적외선등 처리구, 원적외선필름 처리구, 원적외선필름+원적외선등 처리구, 송풍처리구, 대조구 순으로 많았다. 4. 고추의 L 값은 처리에 따라 27.29~28.00으로 처리 간에차이가 없었다. 5. 고추의 ASTA 값, ‘a’ 값, ‘b’ 값은 원적외선등 처리구에서 높았다. 6. 갈변도는 송풍처리구에서 0.58(O.D. 420nm)로 가장 낮았다. 7. Capsaicinoids의 함량은 송풍 처리구에서 68.8mg/100g로 제일 높았다.결론적으로, 비닐하우스 이용 태양초 생산시 야간에 원적외선등을 켜 주면 품질이 우수하고 상품 수량이 증가하여 관련산업의 발전에 기여하리라 기대된다.

Recently, fundamental manufacturing industry such as casting foundry, plasticity, welding etc. is rise to concerned. This study is the analysis of using structural equation method in order to verify the significant activation factor of quality management activities and the effect on business performance in fundamental manufacturing industry. To perform this research, we surveyed CEOs, managers, workers working for manufacturing business. We analysed valid 357 questionnaires that we could use for this research using SPSS 15.0 and AMOS 18.0. The results through this research is following. First, we verified the relationship between organizational supports and employee’s participation to quality management activity, we could get the result that positive influence on to interrelation. Second, we analysed that organizational supports had a meaningful effect on not process performance but business performance. Third, we found that employee’s participation to quality management activity had a significant to business performance, and process performance had a meaningful effect to business performance.

This paper analyzed the management quality activities and performance based on industrial types. We divided the business into four industrial types, manufacturing industry, service industry, medical institution and public enterprise. We analyzed the differences of the elements of management quality in industrial types. The results show that leadership, measurement, analysis and knowledge management and workforce focus categories are not significant and strategic planning, customer and market focus, process management and performance categories are significant. This paper proposes the directions of management quality activities and performance according to industrial types based on these results.

본 연구는 강원도 소재 동해항만에서 발생하는 미세먼지 관리를 위한 환경비용편익을 산출하는 것이다. 항구 인근에 부유하는 미세먼지의 농도는 매우 높은 편이며, 지점에 따라 국가 기준인 100μg/m3 이상으로 관측되는 곳도 있다. 시험대상 항구는 주로 석회석과 석탄을 취급함으로써 미세입자상 물질이 하역시 다량 발생한다. 연구결과 PM10을 기준으로 년간 12톤의 미세먼지가 하역작업 시 발생하는 것으로 밝혀졌다. 덧붙여서 원료물질을 비롯한 다양한 화물을 운송하는 대형차량 및 중장비는 디젤 검댕이를 발생하고, 도로먼지의 비산을 유발한다. 지방정부는 해마다 20억원 이상의 비용을 투자하여 대기중 미세먼지를 제거하고 있다. 편익대비 비용을 산출한 결과 그 효과는 최소 240%에서 최대 720%까지 얻을 수 있는 것으로 나타났다.

Songji lagoon, one of the major lagoons located along the East coast, is considered to be worth preserving because of its good water quality. To consider ways to manage the water quality of Songji lagoon, this study was conducted by employing the analysis technique for system analysis of the water quality model. This study used WASP model which is a model with hydraulic part and water quality part combined. The model for Songji lagoon used the same value as the coefficients of water quality reaction used for Hwajinpo model. And it was revised and verified with the water quality measured in Songji lagoon. The spatial concentration of water quality of Songji lagoon and Hwajin po exhibited different distribution respectively, yet showing a similar characteristic in physical and water side structure. The major water quality items used in system analysis are BOD, limiting nutrients (N, P). The principal conditions reflected the system analysis are an increase or decrease of Allochthonous pollution load and removal of sediment. The study results show that the water quality of Songji lagoon is considerably changed more in sediment than Allochthonous pollution load. Especially, the management of Nonpoint pollution due to a temporary rainfall is more important among allochthonous pollution load.

This study is to review strategic priority for Defense Quality Management Factors of the Defense Agency for Technology and Quality. It is necessary to decide which quality factors are more important and which quality factors are relatively less important.

This paper deals with an empirical analysis of the structural relationship among the factors such as quality management activities, organizational learning and firm performance of manufacturing corporations. The findings of the analysis are expected to make lots of contribution to manufacturing corporations establishing strategies for quality management activities and organizational learning. From the analysis, following conclusions and suggestions could be drawn: First, an analysis of the relationship between quality management activities and organizational learning showed that most activities of quality management turned out to exercise great influence upon the factors of organizational learning. This means that the activities of quality management will prompt the members of an organization to actively engage in learning activities individually, by team and organizationally, motivating them to spread such activities across the whole organization, leading ultimately to fundamental renovation of the very organization. Second, from an analysis of the relationship between organizational learning and firm performance, that is, financial and non-financial performances of a company, it was found that most factors of organizational learning have tremendous impact upon financial and non-financial performances of the company. Such result implies that decision and management of the things to be performed in the process of organizational performances are essential to determining firm performance because firm performance depend largely on the outcomes of organizational learning.

본 연구는 농업용 저수지의 유역권(약 1,500ha) 중 직접 영향을 미칠 수 있는 도시화지역, 농경지 등, 대상지 일대의 생태적 특성을 분석한 후, 이를 바탕으로 생물다양성의 선결과제인 수질관리를 위한 유역권 생태계 관리방안을 제안하였다. 대상지 유역생태계 토지이용현황 분석결과 시가화지역(14.0%)에 의한 수질오염 가능성이 가장 높았고 유형별 분포는 상류에 대면적으로 분포하는 논(65.0%), 밭(11.3%), 시설경작지(5.7%), 과수원(3.9%) 등의 순이었다. 관리를 위해 수질에 영향을 미치는 정도를 평가한 비오톱 유형평가와 오염원 관리 우선정도를 평가한 수계권역 평가를 고려하여 5개 유형으로 구분한 결과, 수변에 인접한 오염원집중관리지역(11.3%)과 오염물질을 유발하고 있으나 수변에서 떨어져 있는 오염원관리지역(0.6%)에 대한 관심이 필요하였다. 관리는 저수지 생물서식 기능 향상 및 유역권 관리를 통한 환경친화적 호소관리를 통한 생물다양성 증진, 생태계 보전 및 복원방안을 제안하였다.