게임 저작물은 영상, 미술, 음악, 시나리오, 코드, 컴퓨터 프로그램 등 다양한 요소를 갖춘 복합물로서, 그 자체로 하나의 복합적 저작물로서 저작권 보호의 대상이 된다. 게임 저작권 보호 판단에 대한 미국의 기준으로, 아이디어와 표현의 이분법, 합체의 원칙, 외관이론(전체적인 관념과 느낌), 분해식 접근방법, 2단계 테스트(보호받는 표현-청중), 3단계 테스트(추상화-여과-비교) 등이 있다. 일련의 사례들을 통하여 저작권 침해에 대한 한국 판례의 판단기준을 살펴볼 수 있는데, 우리나라는 아이디어와 표현의 이분법, 합체의 원칙, 외관이론 등을 수용하고 있는 반면, 2단계 테스트나 3단계 테스트 등은 명시적으로 언급하고 있지는 아니하다. 이를 수용하여 게임 저작물 침해에 대한 판단기준을 명확히 설정하는 것이 추후 양산될 게임 저작권 분쟁을 합리적으로 해결 하는 한편, 우리나라 게임 개발 산업을 촉진하고 장려하는데 밑거름이 될 것이다. 한편, 부정경쟁방지법 제2조 제1항 차목의 규정에 대한 판단기준 설정은 저작권법과의 관계 등을 고려할 때 명확하고 신중하게 이루어져야 한다. 최근 고등법원 판결 역시 이를 상당히 제한적으로 인정하여 주목된다. 게임 규칙 등 아이디어에 해당하는 영역에도 부정경쟁방지법 위반을 폭넓게 인정한다면, 자유로운 저작활동을 촉진하고 장려하는 저작권법의 취지를 몰각시키는 결과로 이어질 우려가 있다. 따라서 이에 대한 접근은 자유경쟁에 대한 불합리한 제한을 초래하지 않도록 신중하게 이루어져야 할 것이다.

이 연구는 한국선원복지고용센터의 고용복지사업에 대하여 장래 정책방향 등을 제시하여 능동적인 대안을 마련하며, 선원고용복지정책을 모색하고 한국선원복지고용센터의 새로운 비전과 목표, 전략목표 및 전략과제를 수립하여 업무범위 확대 등 나아가야할 방향과 방안을 제시하기 위하여 수행되었다. 복지고용센터는 2011년 선원법에 의해 설립된 이후 선원의 복지 증진과 고용촉진 및 직업안정업무를 착실히 수행해 왔다. 그러나 최근 선원복지에 대한 요구가 증가하고, 한진해운 사태로 대두된 선원실업문제 및 고용불안정 등에 대응하기 위해 복지고용센터는 새로운 역할 수행을 요구받고 있다. 이 연구에서는 복지고용센터의 그간의 성과를 분석하고, 복지고용센터의 발전방향성, 수행사업 개선 여부, 중점추진과제(3개년 계획 포함 및 내부응모로 선정)의 중요도 및 시의성 등을 이해관계자 대상 설문조사를 실시하고, 이를 반영한 SWOT 분석을 통해 한국선원복지고용센터의 전략목표 및 과제를 도출하였다. 연구결과 선원복지증진을 위하여 추진하여야 할 정책적 대응방안을 요약하면 다음과 같다. 첫째, “선원고용, 선원복지 및 선원안전․보건 선도국 진입”을 복지고용센터의 새로운 비전으로 제안하고 이를 위하여 추진할 목표로서 국적해기사 고용 22,500명과 복지재정 110억원 달성을 제시하였다. 둘째, 수립된 비전과 목표의 달성을 위한 4대 전략목표로서 선원복지 중요성과 인식 제고, 선원복지 강화, 선원고용기능 활성화 및 센터의 역량강화를 설정하였으며 이를 이루기 위하여 추진하여야 할 14개 전략과제와 31개 세부전략과제를 제시하였다. 셋째, 각 전략목표를 달성하기 위하여 추진할 세부전략과제를 식별하고 각 과제별 필요성과 추진할 내용을 제시하였다. 이 연구에서 제시한 다양한 선원고용복지 증진을 위한 내용을 정부와 한국선원복지고용센터에서 검토를 거친 후 선원정책기본계획에 반영하고 착실히 추진해 나감으로써 한국선원의 고용증진과 복지향상이 이루어지기를 기대한다.

특허권자가 특허품을 판매하면 특허품의 소유권은 구매자에게 양도되지만 특허권의 무체적 속성상, 특허권의 객체인 발명을 직접지배할 수는 없으므로 특허권은 양도되지 아니하고 특허권자에 유보된다. 이 경우 형식논리대로 하면 특허권자는 구매자를 상대로 특허침해를 주장할 수 있게 되는데 이는 특허제도의 취지에 비추어 허용 할 수 없다. 이제까지는 주로 특허제도의 정책적 측면에서의 특허권 제한 이론들이 자주 거론되어 왔지만 법률적 관점에서의 제한근거에 대해서는 지금까지 구체적으로 논의된 바가 없어 명확하고 일관된 판단 기준과 요건을 파악하기 어려웠다. 특허품 거래 관련, 특허권 행사규제에 관하여 민법상의 권리남용 금지원칙을 그 근거로 삼아 특허권의 효력 중 침해행위 금지청구권과 손배배상청구권이 제한된다고 해석할 수 있다. 달리 말하면, 특허소진은 권리남용 금지원칙이 특허품 거래관계에 투영되어 현재화(顯在化)된 개념이라고 할 수 있다. 즉, 특허소진은 특허권의 소멸사유가 아니라 특허권의 효력제한 사유에 해당하며 침해 분쟁시에는 침해주장에 대한 항변사유에 속한다고 할 수 있다. 한편, 특허권의 배타적 효력제한 범위는 ‘강행규범적 소진법리’와 ‘임의규범적 소진법리’ 등 소진이론의 법적성질에 따라 다르다. 특허소진법리는 특허권의 효력제한 사유이면서 동시에 특허침해 주장에 대한 항변사유인 바, 논리 필연적으로 특허침해 요건과 연동될 수밖에 없다. 객체적 범위에 관해서는 직접 침해품인 판매된 해당 특허품을 대상으로 판단하는 것이 원칙이며 국가별로 차이가 없다. 하지만, 간접 침해 품(필수전용부품 등)의 취급에 관해서는 국가별 로 차이가 있다. 한편, 권리적 측면에서는 원칙적으로 방법특허를 구현하는 유형의 물품을 상정할 수 없으므로 방법특허는 소진법리 적용대상이 될 수 없다. 다만, 방법특허의 종류에 따라 물리적으로 유형화될 수 있는 정도가 달라지므로 그 취급도 달라진다. 소진법리의 지역적 범위관련해서는, 특허권의 효력은 원칙적으로 국내에만 미치므로 소진의 범위도 국내에만 미치는 것이 타당하지만 최근 Impression 사건에서 지역적 범위를 확대 적용하는 국제 소진론(또는 특허품 병행수입론)이 대두 되어 논란이 적지 않다. 소진법리가 강화, 확대되면 특허권 보호는 그 만큼 위축될 수밖에 없어 혁신과 산업 발전이 더디게 되며 궁극적으로 특허제도의 무용론이 만연 될 수 있어 오히려 부작용이 더 클 수 있다. 한편, 일본은 과거의 폐쇄적이고 자의적인 해석론에서 벗어나 소진법리를 적절하게 탄력적으로 보완하는 모습을 보이고 있는데, 이는 우리나라에도 시사하는 바가 적지 않다.

핸드폰과 기지국 사이에 진행되는 통신 및 핸드폰에 설치된 GPS 장비에 의하여 위치정보가 창출되고, 법 집행기관은 이러한 위치정보에 접근하여 특정 핸드폰이나 이를 소지하고 있는 개인의 위치를 추적할 수 있다. 나아가 기지국 시뮬레이터를 이용하여 수사기관이 직접 실시간 추적을 할 수도 있다. 이는 현대생활에서 핸드폰의 보편성 등에 비추어 프라이버시 침해의 위험성이 크고, 이에 대하여 법관이 발부한 영장에 의하지 않고는 수사에 필요한 강제처분을 하지 못한다는 영장주의 원칙의 적용이 문제된다. 이와 관련하여 영장주의를 규정한 미국의 수정헌법 제4조에 대한 미국 법원의 논의는 아직 명확하고 통일된 입장을 보이고 있지 않으나, 최근 판례 등에 비추어 영장주의를 적용하는 방향으로 가야 할 것으로 본다. 우리나라 통신비밀보호법은 수사기관이 이동통신사업자에게 핸드폰 기지국 위치정보를 요청하고자 할 경우 법원의 허가를 받도록 개정됨으로써 영장주의 위반 소지가 줄었다. 위치정보의 보호 및 이용 등에 관한 법률에는 수사를 위한 위치정보 요청은 규정되어 있지 않은바, 위치정보의 의의, 헌법상 영장주의 원칙, 통신비밀보호법 개정취지 등에 비추어, 수사기관이 위치정보사업자 등에게 위치정보를 요청하거나, 기지국 시뮬레이터 등을 이용하여 위치정보를 추적하려고 할 경우 법관에 의한 영장을 받아야 할 것으로 본다. 한편, 특정 지역 기지국 내 모든 가입자들에 대한 통신내역과 위치정보 등을 제공받는 일명 ‘기지국 수사’에 대한 논란이 있는바, 남용되지 않도록 법원의 엄격한 판단이 필요하다.

해사안전법 제76조 및 국제해상충돌방지규칙 제18조는 어로에 종사하고 있는 선박에 대해 타 선박에 대한 항법상 우선권을 부여하고 있다. 그러나 위 법률상 어로에 종사하고 있는 선박으로서의 항법상 지위를 인정받기 위해서는 ① 특정 선박이 어로작업에 종사하고 있어야 하며, ② 어로작업에 종사함으로 인해 해당 선박의 실질적 조종성능이 저하되어 있어야 한다. 이 때 특정 선박이 어로작업에 종사하고 있음으로 인해 조종성능이 실질적으로 제한되어 있는지 여부는 어로작업의 행태 등을 감안하여 각 사안 별로 개별적으로 판단할 문제이다. 또한 어로작업에의 종사 여부도 직접적인 어획활동과 밀접한 관련성이 있는 사전 · 사후적 행위나, 연속된 각 어획활동이 시간적 · 물리적으로 밀접히 연관되어 있어 전체적으로 하나의 어로활동이라고 볼 수 있는 경우에는 각 어획활동의 중간에 있는 선박도 어로에 종사하고 있는 선박으로 볼 수 있을 것이다. 나아가 ③ 원칙적으로, 해사안전법 제76조 등에서 규정한 어로에 종사하고 있는 선박으로서의 법적 지위를 갖기 위해서는 위 법률이 정한 적절한 등화 등을 표시하여야 한다. 다만 어로에 종사하고 있는 선박으로서의 법률 소정의 적절한 등화 등의 표시를 하지 않은 경우에도, 해당 선박의 행태 · 조업상황 · 침로 및 속도 등을 통해 해당 선박이 어로에 종사하고 있음으로 인해 조종성능이 실질적으로 제한되어 있다는 사실을 다른 선박이 명확히 인식할 수 있었던 경우에는 예외적으로 이러한 선박도 해사안전법 제76조의 어로에 종사하고 있는 선박으로서의 법적 지위를 갖는다고 볼 것이다. 한편 실질적으로 어로에 종사하고 있지 않음에도 어로에 종사하고 있는 듯한 외관을 표시한 경우, 원칙적으로 해당 선박에 대해 해사안전법상 어로에 종사하고 있는 선박으로서의 항법상 지위를 부여할 수는 없을 것이다. 다만 해사안전법 소정의 항법상 등화 및 형상물의 표시는 해상교통안전을 확보하기 위한 직접적인 요소라는 점에서 어떠한 사유로든 어로에 종사하고 있는 선박으로서의 등화 등을 표시한 경우에는, 신뢰의 원칙상 해당 선박과 상대 선박은 해당 선박이 해사안전법 제76조에서 정한 어로에 종사하고 있는 선박임을 전제로 항해하여야 할 것이다.

For centuries, the smell was considered as an inferior sense, underestimated by scholars who considered it linked to animals and sexuality, thus, unsuitable to knowledge. The disinterest of our civilisation for olfaction is reflected by the poverty of the language to describe scents, that comes from our lack of education and culture in this field. In addition, the French law states: “the fragrance of a perfume, which proceeds from the simple implementation of a know-how, does not constitute the creation of a form of expression that can benefit from the protection of copyright”. Yet, thanks to its unique climate to grow flowers in Grasse and the implementation of Fashion Houses in Paris, France is the cradle of Fragrance. How then, can we explain that the first perfume museum in Paris opened only a year ago? For Guillaume de Maussion, the initiator of this tremendous project, it seemed unbelievable that such a place didn’t exist in the French capital city, where Perfume industry is an essential part of the heritage. The Fashion Houses, as Dior, Chanel, Saint-Laurent or Givenchy benefit from this lack of knowledge and spend colossal amounts in Marketing in order to attract consumers. People thus focus on advertisement rather than on the scent and most of the time buy a perfume because of the brainwashing. Fragrances are in this case made with the intention to sell as much as possible. This mass-market industry offers very similar product, at an accessible price and easily available. Consequently, designer brands skimp on the quality using synthetic material and lower concentration. From this aspect, the perfumer is more a technician that aims to seduce the biggest part of the population in order to generate a maximum of profits for the brands. Hence, could perfume be considered as an Art? Is there a future for Fragrance sector, despite the lack of education? Most perfumer compare themselves to compositors, painters, and artists while creating a perfume. Edmond Roudnitska, widely considered as one of the greatest perfumers of 20st century and creator of masterpieces such as Diorissimo or Eau Sauvage, defined himself as a « perfumer-compositor ». Nevertheless, with the multiplication of alternatives perfumes brands, the Perfume sector reveals itself and spreads its artistry. Indeed, these niches companies perceive the perfumer as an artist, and the fragrance as a creation. They focus on the scent, using the best quality ingredients, know-how and craftsmanship. Niche devotees often argue that boutique perfumes offer the consumer the opportunity to reward oneself with a scent that is both uncommon and individual. These brands are focused on customer experience and relationship, take time to initiate and educate the customer on scents. According to Euromonitor; “The next five years will likely see the proliferation of small, artisan perfume brands hoping to capture millennials’ hearts, minds and noses.” In addition, a new trend is emerging from perfume experience: olfactory Marketing. Offices, fashion stores, opticians, even bakeries and using this new sensorial dimension. Brands are trying to reinforce their DNA by creating a distinctive scent to make them unique and unforgettable. The scent is completing a visual and auditory experience by bringing soul. Few studies showed that a pleasant fragrance, triggers a positive mood and a customer will stay 30% to 40% longer in a store well perfumed. These facts increase chances to make a purchase and especially to increase loyalty from the customer who will keep a good memory of its experience. Even though scents were created more than thousands of years ago and evolved over the centuries, Fragrance is still unknown and not recognized as a craft. With the rise of artist-perfumers, a willingness of education on scents, the ease of access to information and a real desire of uniqueness and distinction, there is no doubt that Perfume industry is the Art of tomorrow.

Corporate social responsibility (CSR) is viewed as an internal marketing strategy (Bhattacharya, Sen, & Korschun, 2007; Shabnam, & Sarker, 2012). Research indicate that CSR implementation has a positive impact on employees, and enhance working satisfaction, corporate identity and organizational commitment （Koh and El’fred, 2001;Valentine et al., 2006; Martinez & Rodríguez del Bosque, 2013; Lee, Song, Lee, Lee, & Bernhard, 2013）. However, some studies suggest that CSR will not directly influence employee, related mediating factors and moderating factors need to be more discussed. The study apply regulatory focus theory as a framework for explaining moderator effect of promotion and prevention focus on employee perceived CSR and working satisfaction, organizational identity and trust. Promotion focus means that employees consider CSR promoting a better society and environment, and prevention focus represent CSR is for preventing falling behind industry, and public criticism. A questionnaire survey was employed in hospitality industry, questionnaire is design based on related literature (VandeWalle, 1997; Higgins et. al., 2001; Craig et.al., 2009; Huimin, & Ryan, 2011; Martínez, Pérez, & Rodríguez del Bosque, 2013; Paek, Xiao, Lee & Song, 2013; Fu, Ye & Law, 2014). And five subscales are contained in the questionnaire, including perceived CSR、regulatory focus、 working satisfaction 、organizational commitment and organizational trust. To analyse the reliability and validity of the questionnaire, a pilot study was conducted in September 2017. 120 questionnaires were collected, 105 valid questionnaires were subjected to a preliminary analysis, the official investigation was conducted during January and February in 2017. 450 questionnaires were distributed, and 389 valid questionnaires were collected, a recovery rate of 86.4%. A significant partial correlation was found between perceived CSR and working satisfaction(ΔR2=.31, p<.000)、organizational commitment (ΔR2=.22,p<.000) and organizational trust (ΔR2=.27, p<.000). Hierarchical regression analysis was further used to estimate moderation effect of regulatory focus, the study find that moderation effect on the relationship between CSR and and working satisfaction(ΔR2=.02, p<.01)、organizational commitment (ΔR2=.06, p<.01) and organizational trust (ΔR2=.06, p<.01). The research finding shows that working satisfaction, organizational commitment and organizational trust are more influenced by the organization's CSR implementation while employees have positive interpretation and recognition of CSR. Therefore, the organization should fully communicate about the purpose and value of CSR, so that employees can identify with and support the organization's CSR, and then CSR can achieve the function of internal marketing. If employees think that the organization's implementation of CSR is only an obligation or only satisfies the social perception, there may be less positive impact of CSR on employees. Regulatory focus theory is suggested to apply on future consumer study.

In consumer perception, sensory marketing plays a key role in promoting hedonic consumption and influencing customer experience. This relationship should be even more emphasized in services such as tourism. Due to its diversity, Cape Verde, a small island developing state (SIDS) according to OECD, has recently been promoted by its national tourist office as an archipelago of the islands of the senses. As such, this study aims to identify the main dimensions of tourist experience in one of the islands, Santo Antão, based on user generated content (UGC). Social media, namely online travel reviews, have been reported not only to influence consumer decision making but also to exert the strongest impact on behavior intention (Aye, Au & Law, 2013). Moreover, online reviews have been increasingly used in tourism services as well as considered by tourists as most useful and trustworthy (Au, Buhalis & Law, 2014). Taking into account the recognized limitations of traditional research methods, such as surveys, and the opportunities given by Web 2.0 sites, this research collected data of online reviews on that island of the senses from TripAdvisor, totaling 111 web reviews from its 10 most important tourist attractions. Data was subjected to content analysis by using Leximancer software in order to extract and organize information on words, concepts and themes stemming from visitor narratives. This lead to the generation of a concept map showing thirteen as the most common themes by their level of importance. The most frequently mentioned ones were crater and view, followed by hike. Place, landscape, island and sea came next. These were then followed by clouds, people, guide, taxi, mountain and water. This study analyses these findings bringing academic literature to the discussion. The current study was performed to add value to existing scientific research by fostering a deeper understanding of tourist experience in island destinations and focusing on an under researched country like Cape Verde. Management from national tourism organizations will likely benefit from this research since by implementing our text mining procedure to online reviews they can significantly improve their monitoring capabilities and be responsive to tourist feedback. These study´s limitations trigger the need to extend this research to other Cape Verde islands with the goal of identifying additional dimensions characterizing the diversity of this archipelago. This will also be matched with a thorough analysis of demographic and psychographic characteristics of the reviewers.

Introduction Aim Research in the Swedish retail sector 2017, shows that 37% of the public in Sweden has attitudes and behavior that make them part of the Lifestyle of Health and Sustainability group (Lohas). Lohas is a method (see Lohas.se) to measure sustainable living in a global context (Swedish Sustainability Ranking 2017). This make Sweden in the forefront. Furthermore, the Swedish government has issued a new law (entered into force in 2017) that demands Swedish companies with more than 250 employees or a certain turnover to annually report their sustainability efforts and how it connects to their business model. This is the background for our study investigating different industry sectors in Sweden. In this environment, retailers such as IKEA, Apoteket, Max Burger, Clas Ohlson, and H&M, followed by others, have gained recognition regarding their strong brands as well as good practice within sustainability. Sustainability has recently become more relevant to study. In Sweden repeated surveys, (2004-2017), have shown that Swedish retailers are perceived as the most reputable and sustainable of all companies. What is the background that makes retailers so trusted and sustainable among the general public and customers in Sweden? The purpose of this paper is to present and analyze the underlying factors which give retailers in Sweden such a high sustainability scores over time i.e. what factors are important to achieve sustainable brand equity in the Swedish retail sector. A detailed comparison will be made of two large surveys carried out in 2016 and 2017. Design/methodology/approach This paper explores the branding framework Customer-Based Brand Equity as well as Points of Difference (POD) and Points of Parity (POP) in a projective retailer sustainability perspective, Keller, Apéria and Georgson (2012). The overall customer brand equity framework is developed by Keller (1993). PODs is defined as unique associations, strong and favorable, linked to a brand. POPs are associations that can be shared with other brands, Keller, Sternthal, and Tybout (2002). Ailawadi and Keller (2004) discuss the importance of measuring retailer brand equity. According to the researchers brand equity has been one of the most challenging and important issues for both academics and managers. The chosen framework and the analysis for the study is the corporate brand level. A sustainability index, developed by Apéria, has been developed and tested during the period 2015-2017. The sustainability index measures four dimensions of sustainability: environment/climate, society/ethics, longterm/future perspective, and openness (see figure 1). The index is inspired by the Triple bottom line approach. The data comes from the Swedish Sustainability Ranking, the largest survey on sustainability in Sweden. More than 18,000 online surveys were carried out in 2016 and 25,000 surveys carried out in 2017. The panelists participating in the survey were recruited in order to be representative of the Swedish general public, age 18-74 years. 190 well-known and visible consumer companies were measured in 2016 and 200 companies and organizations in 2017. These companies were selected because they are well-known, salient and represent important categories from a consumer point of view. Our view of salience is based on Ehrenberg, Barnard and Scriven (1997). A pre-study was carried out in 2015 in order to understand consumer criterias for choice of retailer. In 2016, 32 retailers where measured in a specific retailer frame of reference. 4,225 surveys where carried out among general public who participated in the study. In the 2017 survey, 35 retailers were measured and 3,416 surveys were carried out, also in a retailer frame of reference targeting the general public. All respondents taking part in the study initially ranked companies with product, brand, and sustainability attributes. The respondents ranked these retailers with approximately 35 brand- attitude questions (Likert scale from 1-7). In the second part of the interview each respondent also indirectly, through a projective approach, described the retailer. The perspective of reputation and sustainability metrics has traditionally been used in a strict rational point of view. One example of reputation metrics is the RepTrak model described by Fombrun, Ponzi, and Newburry (2015), and van Riel (2012). Chun and Davies (2004) and J. Aaker (1997) have also discussed corporate character and brand personality from a rational point of view. Ailawadi and Keller (2004) have pointed out that brand personality as an area deserves greater attention from research. The authors of this article argue that a complementary perspective is needed to fully understand how consumers evaluate corporate brands and sustainability and the complexity behind this process. The authors propose to add emotional components in the evaluation, as a complement to the traditional rational view. The proposed way to understand the emotional side of a corporate brand is to use projective techniques (Apéria 2001, Apéria and Back 2004, Keller, Apéria and Georgson 2012). An advantage of projective techniques is that they may elicit responses that respondents may be unwilling or unable to give by traditional interview methods. In this retailer study we used projective techniques in order to explore the more emotional aspects of the retailers. Findings The results from the analyze presents Swedish retailers as representing the most sustainable of all company categories in Sweden. During a period between 2004-2017 the retail category have been in top positions of the Swedish reputation and sustainability ranking, measured in a longitudinal study. Apoteket, The Body Shop and Clas Ohlson have been ranked as number one, one time each. While IKEA has been number one eleven times during the period. During the last two years, 2016 and 2017 IKEA was ranked as number one, based on the sustainability index. The analyze has shown that the highly sustainable retailers operating in the Swedish market primarily are characterized by strong brands as well as strong perceptions of sustainability. An interesting example is the local Swedish fast-food company Max Burgers that strongly outperforms McDonald´s both as a brand as well on sustainability. Successful retailers have different personalities, and archetypes compared with other corporate categories. The analysis reveals that the strongest retailers with a high sustainability index are characterized by having strong brand personalities. Furthermore, the analysis also reveals that the archetypes characterizing these retailers are we-oriented archetypes such as: ordinary/familiar, stable/down to earth, but also the ego-oriented archetype focused/specialist. Examples of retailers with a strong brand personality are IKEA, The Body Shop, Stadium, ICA, Zara and H&M. When we compare the data from the study 2016 with 2017 we see the same results. Our results from both studies indicate that local retailers are more positively evaluated than international. We-orientated brands score higher than ego-orientated. Some retail categories are perceived better than others are. Examples of strong retail categories are pharmacies, furniture, food, and sport stores and weak retailer categories are hamburger restaurants, consumer electronics and telecom stores. However, there is always an opportunity for a retailer to be stronger than the category they represent. One example, earlier mentioned is the local hamburger chain Max Burgers that strongly outperforms international competitors such as Burger King and McDonald´s, when we compare their sustainability indexes. The results indicate that both rational and emotional factors constitute an important part of the Sustainable Brand Equity Model. This new model (see figure 2) has been developed and tested during surveys 2015-2017 by one of the authors as a part of the Swedish Sustainability Ranking. Central components of the model are sustainability indexes, corporate brand personality, brand associations meeting need segments which lead to brand loyalty and trust capital. Finally, our survey shows that retailers needs to be strong in both brand and sustainability. It´s not enough to only excel in sustainability. Research limitations/implications The Sustainability survey was carried out both in 2016 and 2017 in a retailer frame of reference including different retailers from different sectors. The authors recognize that Swedes rank retailers as the most reputable and sustainable category of companies every year. In different countries the general public has different opinions about which companies they found most reputable (Apéria, Simcic Brønn, and Schultz, 2004). Originality/value The authors compares the chosen 32 retailers studied in 2016 with 35 retailers studied in 2017 with the same method. In both surveys we used both rational questions and emotional projective questions in order to understand the retailers in-depth. In both surveys a sustainability index was used in order to rank the retailers.

This study advances the literature by addressing the issues surrounding Sunday trading and provides in-depth insights into family-run small and medium size businesses (SMEs), employees and consumers attitudes and perception towards Sunday Trading. The results of semi-structured interviews found immense support for extending Sunday Trading hours and highlighted the socio-economic change. The arguments against Sunday Trading were found to be redundant. Sunday is the second busiest shopping day of the week. Lack of experienced Sunday workforce was found to be a major concern. Non-resident parents and parents with small children were amongst the supporters for reforming Sunday Trading act. Sunday is the new Saturday. The findings justify recent trends towards the creation of more pleasurable shopping environments that offer family activities to entice the customers into stores. Finally, more efforts should be made to understand and cater for the needs of the shoppers who believe reforming the Sunday Trading law is a necessity of today’s modern Britain. The findings demonstrate that Sunday Trading offers different benefits to consumers, employees and SMEs. The findings provide important implications for policy makers and practitioners.

Introduction There is ample evidence in the medical research literature to show that the harmful effects of smoking are real. As a result, most governmental agencies around the world attempt to discourage smoking among smokers and nonsmokers alike by requiring cigarette companies to print health-warning messages on their product packages as a means to deter smoking. Little, however, is known about the credibility of these cigarette-warning messages perceived by both smokers and non-smokers alike on the effectiveness of these messages. Other studies have also examined socio-psychological factors other than health warning messages such as peer pressure, bad breadth, et al., (Pechmann, et al, 2003) which can also influence consumer desires whether or not to smoke. No study to our knowledge has incorporated this factor other than just health warning messages in the same model to study this phenomenon. Furthermore, most research on this topic has focused on consumers in western industrialized countries, even though the issues related to smoking can be just as severe in developing countries and warrants more research attention. In this research, we propose to study the credibility of cigarette warning messages on the effectiveness of these messages on deterring smoking behavior and the mediating effects of the perceived health and social risks in an integrated structural equation model (SEM) framework in an emerging country- Turkey. The study should provide insights into how these factors may influence smokers and nonsmokers differently and enable public policy makers to institute programs or strategies targeting the two different segments of consumers. Literature Background and Hypotheses Copious research has reported on the efficacy of Health Warning Message (HWM) in the Health Communications and Marketing literature (for reviews see Hammond, 2011; Noar, et al, 2015; 2016). In the USA, current rules only require health warnings be printed with tiny fonts on cigarette packages. The effectiveness of this format to deter smoking has come into serious questions. Other countries including countries in the EU have long required pictorial depiction of health hazards resulting from smoking be printed on cigarette packages that must occupy a substantial portion (50% or more) of the surface area on the cigarette package. The assumption is that “a picture is worth a thousand words”. However, the results are equivocal at best (Sabbane, et al., 2009). The real impact of HWM continues to be a point for debate as there are other tobacco consumption reduction methods such as increased taxes and smoking bans (Ruiter & Kok, 2005) various governments can and have imposed. Previous research has shown that when consumers believe that smoking behavior leads to unhealthy consequences and is unwise and unattractive, they generally would refrain from engaging in this behavior (Azjen & Fishbein, 1980). However, consumers who think that they are invincible and that these health hazards will never affect them but only other people, may have engaged in the process of rationalization and may actually discount the credibility of these claims. If so, the HWM may become less effective (Kees, et al., 2006). We therefore formulate the following hypothesis: H1: Perceived credibility of HWMs increases the effectiveness of HWMs. On the other hand, the extent to which consumers may perceive that cigarette HWMs to be credible can better persuade them about the health and social risks such as yellow teeth, bad breath, bad smell, et al., leading to social rejection associated with smoking (Pechmann, et al., 2003). Hammond’s review article (2011) provided some evidence that size and the presentation format can enhance the believability of HWMs. We should expect then that a greater perceived credibility will lead to better persuasion. Similarly, Kowitt, et al. (2016) also show in their study that the believability of HWMs vary among the adolescents regarding cigar smoking. Again, the assumption is that if they perceive the messages to be more credible, they will be more effective in persuading them about the harmful effects of smoking. We thus formulate the following two hypotheses: H2: Perceived credibility of HWMs increases negative social risk perception of smoking H3: Perceived credibility of HWMs increase negative health risk perception of smoking Past research has revealed that knowledge about the negative consequences of a behavior can lead to behavior change even though this may be contingent upon how difficult it is to quit a behavior such as smoking (Nourjah, et al., 1994). Consumer behavior literature has confirmed that due to various factors, attitude may not correlate with behavior even in the context of smoking (Ruiter &Kok, 2005; Solomon, 2018). Extant literature suggests that HWMs may be more successful in influencing attitude (Cameron & Williams, 2015). This research focuses on the health risk perception’s potential impact on intention to quit smoking rather than the act of actually quitting smoking. Furthermore, as mentioned earlier, other factors such as smoking ban and price increases, et al. may cause smoking behavior change. Hence we present the following hypothesis: H4: Perceived health risks associated with smoking influence the effectiveness of HWMs. Smoking has become less socially acceptable in western industrialized countries in recent years. Many nations and states have now banned smoking in public places such as colleges, restaurants and airports including second hand smokes. This creates a social stigma for many smokers. Smokers, as a result, has to bear greater social risks these days. This may also cause them to develop a negative attitude toward smoking as well as reducing their intention to smoke (Chuang & Huang, 2012). As Turkey is a country whose citizens care more about social acceptance, we postulate the following hypothesis: H5: Perceived social risks of smoking affect the effectiveness of HWMs. As mentioned earlier, the effectiveness of HWMs may vary according to subjects’ responses to such messages. They may discount the message veracity by a process of rationalization or even by the extent to which they may have been addicted to the habit. This is so particularly for smokers who may have engaged in such behavior for a long time. Hence, one should expect these messages to be more persuasive and thus more effective in dissuading non-smokers from starting the habit. Smokers, on the other hand, are likely to remain unconvinced and view these messages as exaggerations and therefore less affected by these messages (Hammond, 2009; Hahn & Renner, 1998; Pechmann & Knight, 2002). Based on this discussion, we postulate that the impacts of HWMs’ credibility on perceived health and social risks, as well as the messages’ effectiveness will vary depending on the smoking status of the subjects. We expect greater impacts for non-smokers. Therefore, we tested the SEM for smokers and the same model for nonsmokers in this study. The model is shown in Figure 1 in the Appendix. MethodologyWe designed a four parts questionnaire to measure the constructs in the model we used in this study. In the first part of the questionnaire, we first presented the 14 HWMs currently required by law in Turkey to be displayed on cigarette packages. Furthermore, each of these messages is to be rotated on the packages. We then used the semantic differential scale items comprising of five bipolar adjectives derived from previous literature (Beltramini, 1988; Renee & Cameron, 2015) to measure the perceived credibility of HWMs: (1) believable- unbelievable, (2) convincing- unconvincing, (3) reasonable- unreasonable, (4) easy to understand- hard to understand, (5) informativeuninformative. In the second part of the questionnaire, we operationalized the effectiveness construct by asking the respondents to indicate the extent to which they perceived these HWMs as effective on a 1 item semantic differential scale: “HWMs motivate me to quit or not quit smoking” for smokers and “HWMs reduce my curiosity and desire to try smoking” for nonsmokers. In the third part of the questionnaire, we measured health and social risks perceptions by using 4 statements. Respondents were asked to indicate their agreement/disagreement with each of the 5- point Likert scales culled from Kim (2006): Smoking makes me “contract various diseases and become addicted (health risks); Smoking makes me look “stupid, filthy (social risks). The last part of the questionnaire asked respondents about their smoking status and demographics including age, gender and the level of education. We collected the data by posting a copy of the questionnaire online on a website dedicated to discussing higher education issues in Turkey (www.akademikpersonel.org). We obtained an effective sample size of 432 after removing those with incomplete answers. Male and female respondents constituted 50 % of the sample each. The largest percentage of respondents was in the age group of 17 to 22 (35 %). Respondents (249) who have achieved the level of a college undergraduate degree or equivalent on education constituted 58 % of the sample. We conducted Chi-sqaure analyses to test significance of demographic differences between the two groups of smokers and nonsmokers. The results revealed no significant differences on age (χ2/3df=4.83; p=0.185), gender (χ2/1df=2.70; p=0.123) and the level of education (χ2/2df= 0.873; p= 0.646) between the smoking and nonsmoking subsamples. ResultsWe used WarpPLS 5.0 to conduct the structural model analyses as this analysis tool does not require the data set to be normally distributed (Kock & Lynn, 2012). We first tested the measurement scales with respect to their convergent and discriminant validities through standardized factor loadings. We conducted an Exploratory Factor Analysis (EFA). We eliminated two items on the credibility scale, which did not reach at least 0.5 on factor loadings for both subsamples. The two remaining items are “believable” and “convincing”. We then evaluated reliabilities of the scales for both subsamples, results for both subsamples showed that both credibility and health risk scales achieved Cronbach’s α scores higher than 0.7. Even though the Cronbach α score for the two items scale to measure social risk only reached a value of 0.6 for each of the subsample, this is considered adequate due to the smaller number of items used (Field, 2013). We assessed the assumptions of PLS-SEM. Variance inflation factors (VIFs) are well below the recommended 3.30. Hence, both vertical and lateral collinearity assumptions were met, thus deemed to be free from the common method bias (Kock & Lynn, 2012). We then evaluated convergent and discriminant validities of the latent construct. Discriminant validity was achieved as the square roots of AVE (average variance extracted) scores were higher than and correlation of the factor with another measure (Fornell & Larcker, 1981). For each subsample, composite reliabilities of all factors were higher than 0.8 and indicators’ loadings higher than 0.5 on the latent constructs. Thus, all scales used in the model achieved convergent validities for each subsample. We then proceeded to test the structural model for each of the subsamples. The results showed that for nonsmokers, the model explained 12% of total variance in the effectiveness of HWMs and for smokers 33%. All path coefficients were significant for nonsmokers except the health risks → HWMs effectiveness (β= 0.05, p= 0.23). Other path coefficients all showed significance as follows: perceived credibility of HWMs → perceived health risks (β= 0.154, p= 0.01), perceived credibility → perceived social risks (β= 0.148, p= 0.014), perceived credibility of HWMs → perceived effectiveness (β= 0.285, p < 0.01) and perceived social risk → perceived effectiveness (β= 0.148, p < 0.014). For the smokers’ subsample, the path coefficient between the perceived health risks and effectiveness was also shown to be non-significant (β= 0.06, p= 0.19). All other path coefficients all showed significance as follows: perceived credibility of HWMs → perceived health risks (β= 0.197, p < 0.01), perceived credibility → perceived social risks (β= 0.247, p< 0.001), perceived credibility of HWMs → perceived effectiveness (β= 0.503, p < 0.001) and perceived social risk → perceived effectiveness (β= 0.213, p < 0.001). These results confirmed H1, H2, H3 and H5 but not H4 for both smokers and nonsmokers. Discussion and Conclusion This study reveals some useful insights about how HWMs on cigarette packages may influence smokers and nonsmokers differently in an emerging country- Turkey, which can be used by public policy makers to formulate effective anti-smoking campaigns to target the two groups. The effect sizes appeared to be greater for smokers than nonsmokers. This suggests that if these HWMs can be crafted to be perceived as more credible, the smokers can be more persuaded to quit smoking than for nonsmokers to start smoking. These results appear to be consistent across the board whether we are considering the direct effect or indirect effects through the mediating variables. This is perhaps somewhat consistent with what we would expect based on our earlier discussions. Smokers may be more resistant to HWMs due to the fact they are already engaged in such behavior and therefore more likely to discount the messages as well as the associated health and social risk perceptions. For nonsmokers, on the other hand, it may not take as much to convince them about the harmful effects of smoking and therefore greater perceived credibility of HWMs may be less critical in persuading them not to start smoking. It is important then when designing such HWMs to consider carefully whether these messages are perceived to be credible. Some of the US cigarette warning messages printed in tiny scripts are ambiguous such as smoking can be harmful to your health clearly can not be expected to be highly credible. Research has also shown that pictorial messages can be more persuasive. However, research has also shown that the results are far from being conclusive (Sabbane, et al., 2009). More research is warranted, especially in emerging countries. It is also interesting to note that social risks perceptions are more persuasive than health risks perceptions. Future communications strategies should place a greater emphasis on this factor and not just on health risks. Limitations and Suggestions for Further Research Although our study is able to provide some useful insights into how perceived credibility of HWMs can influence the effectiveness in deterring smoking among nonsmokers and smokers alike either directly or indirectly through perceived health and social risks, we would like to point out several limitations of this study. First, we collected our data online using a web portal in Turkey that focuses on discussing higher education issues in general and therefore the respondents’ level of education is higher than the general population as well as the age group being younger. Future study should collect data from other age groups and education levels to produce results that are more generalizable. We conducted our study in one emerging country- Turkey. In future studies, more countries should be included. As the results revealed the prominence of social risks over health risks in influencing the effectiveness of anti-smoking campaigns, the issue about how to promote the social wellbeing of not smoking (promotional) versus the health risks aspects of the campaign warrants further research.

The hotel industry vs. online travel agencies: forever foe? The rise of Online Travel Agency (OTA) conglomerates such as Expedia and Priceline has forced the hotel industry to find ways of working with, or avoiding, an increasingly powerful channel for room distribution, and an increasingly relevant set of brands for consumers (Zhang, Denizci Guillet, & Kucukusta, 2015; Lee, Denizci Guillet, & Law, 2013). Although strategizing how to work with different electronic distribution channels has been studied, very few of them have addressed hoteliers‘ perceptions of OTAs, and how OTAs are affecting the industry. In this exploratory research, we sought to investigate the state of current and possible future relationships between OTAs and the hotel industry, from the perspective of diverse hoteliers in the U.S. Using a grounded theory method (Charmaz, 2014; Corbin, Strauss, & Strauss, 2014) that advises to maximize variety to increase the chances of finding new distinctions through a method of ‗constant comparison‘ between data sources, we interviewed eight highly accomplished hotel industry professionals in the U.S., mostly executives, across a variety of roles. Two of our informants were owners/operators of a large hotel management group (Interviewees 1 and 2), one was a former C-level executive at a major hotel brand (Interviewee 3), one was a senior executive at a midlevel regional hotel brand (Interviewee 4), one was the owner/operator to two family-run independent hotels (Interviewee 5), one was the owner of an independent, luxury hotel online services provider (Interviewee 6), one was the manager of a mid-level major brand hotel (Interviewee 7), and one was the owner of a hotel real estate investment company (Interviewee 8). The interviews were semi-structured on: the influence of OTAs on their business, and the hotel industry in general and current strategies for working with, or competing against, OTAs. The interviewees were guaranteed full anonymity, and the resulting 60-75 minute conversations were fully transcribed. Based on the grounded theory design, we followed gradual phases of data analysis: a preliminary open coding phase where concepts are associated with a line-by-line reading of transcripts; a focused coding phase where a limited number of concepts are chosen for further analysis; and an ‗axial‘ coding phase where concepts are systematically related to each other. During the open coding phase, this study‘s authors individually did initial code generation. They then came together to select the primary themes that emerged during focused coding, and worked together to relate the chosen themes to each other, and to key contextual variables such as industry role, hotel size, and hotel category. The impact of OTAs The first consistent perception of OTAs from every corner of the hotel industry is that they ―are not going away‖ (Interviewees 1, 2, 3, 4, 5, 7, 8). The interviewees noted that OTAs first came into the picture post 9-11 when the market was down. Back then, hoteliers ―signed up for OTAs without thinking about any future impacts‖ (Interviewee 5), and ―did not anticipate how disruptive they were going to be, because the original OTA model was to sell distressed or unusable inventory‖ (Interviewee 1). The negative perceptions of OTAs were widespread, with the use of terms such as ―necessary evils‖, ―evil empires‖, and ―Frankenstein‖ (Interviewees 4 and 5). The hotel industry ―sold its soul‖ to OTAs (Interviewee 1), we [hoteliers] are idiots‖ (Interviewee 8) and ―we hate them all.‖ (Interviewee 5). The interviewees expressed that OTAs have had an unexpectedly significant and negative impact on the hotel industry and their business, ―dramatically changing the landscape of hotel business‖ (Interviewee 8). With a marketing budget far larger than that of many hotels, OTAs have successfully convinced consumers to book on their websites for speed, convenience, choice, and loyalty points, and made them believe – incorrectly, according to the interviewees – that they can get the cheapest rates there. The negative view of OTAs has led to a predominantly zero-sum view of the hotel- OTA relationship. OTAs have consolidated to develop a large network of suppliers, and they have been taking more direct business away from hotels, according to the interviewees. As such, the main impact of OTAs on the interviewees‘ hotel bookings was increasing costs due to commission fees to the OTAs, which ―drive up the customer acquisition cost, [which is why] profit hasn‘t gone up in proportion to the revenue increase‖ over the years (Interviewee 6). All but one interviewee mentioned the term ―rate parity,‖ whereby hotels and OTAs have to offer the same room rates on their respective websites. Nonetheless, one interviewee expressed discontent about OTAs‘ practices of rate parity, because hoteliers have ―no clue what they‘re selling [my inventory] for, especially when hotels are packaged with other travel products‖ (Interviewee 5). To minimize this negative financial impact, hotels try to increase direct bookings as much as possible from their members by offering extra features such as mobile check-in, or better rates available only to them. This ‗closed group‘ offering is also practiced by OTAs through which their loyalty program members can also be offered more favorable pricing or terms. The interviewees mentioned that the impact of OTAs is larger for independent than for chain hotels because independent hotels have no ―big distribution channel, and it‘s a way for [them] to be visible‖ (Interviewee 8). However, OTAs are more expensive for independent than for chain hotels, as the latter can leverage their large size to negotiate better terms with OTAs. The OTA commission rates at the interviewees‘ hotels ranged between 6% and 28%, with the highest rate being for independent hotels. Four interviewees pointed out that hotel location and service/price level influence the degree to which OTAs are utilized. That is, OTAs‘ booking volume is higher at resorts, and at hotels at or near airports with a high guest turnover. OTAs‘ booking volume is also higher for hotels with limited service (economy or budget hotels) than those with higher levels of service/price (luxury or upper scale hotels). The former, as compared to the latter, are akin to ―soap on a shelf‖ (Interviewee 8) because they are not distinctive in the consumer‘s mind, and consumers who choose to stay at the former are typically price-elastic. Although the majority of bookings at major chain hotels are still generated by direct bookings, what concerns the hoteliers most is that the percentage of bookings by OTAs has been ―growing at a double-digit rate for many years‖ (Interviewee 3). This makes the interviewees feel that ―OTAs take customers away‖ from their hotels (Interviewee 8). Strategic response of the hotel industry Although all the interviewees acknowledged and worried about the negative financial impact of OTAs, the only consistent strategy for coping with OTAs was to divert bookings to more cost-effective channels such as direct booking, or ―limit visibility over premium dates as much as possible‖ (Interviewee 8). They responded that they use or have to use most or all major OTAs (e.g., Expedia, Priceline), simply because these are prevalent and most familiar to consumers today. The response to the perceived OTA threat varied, depending on the respondent‘s role in the hotel industry. The REIT investor (Interviewee 8) and the major brand executive (Interviewee 3) displayed the purest zero-sum view of the relationship. The REIT investor believed the best response is to strengthen the bargaining position of hotels and win back lost revenue, expressing that hotels are ―letting other people take all this money…we‘re stupid.‖ From the major brand perspective, the best response was consolidation (getting bigger) to have better leverage in complex OTA negotiations, and to have more capital for marketing campaigns and technology development. For the more ―independent‖ respondents there was more scope to react by working with OTAs at some level. The single hotel manager and the independent hotel owner both used the metaphor of ―playing the game‖ to survive in the new era: ―You‘d better play ball with them if you want a presence online‖ (Interviewee 5). For an independent hotel, ―Expedia is my franchise website‖ (Interviewee 7) because OTAs are ―doing things that I could never do as an independent‖ (Interviewee 5). In particular, they emphasized the necessity to understand and master the digital marketing landscape of social media, review sites, search engine optimization, daily deal sites, and a good online presence on their own websites, expressing ―You gotta fish where the fish are‖ (Interviewee 4). Independent and small hotels do suffer from higher OTA commissions, but can also work in their favor in terms of preferred placement in hotel searches and referrals from OTAs. The technology service company‘s, (Interviewee 6) key strategic response was to gain control over customer data, because customer email addresses are particularly important for ―retargeting and email marketing to get guests back for zero costs‖ but is difficult to obtain when receiving bookings from OTAs. Some interviewees were able to see other potential strategic responses that were promising, but not yet pursued widely. One example was ‗bundling‘ products and services along with hotel rooms in new ways (Interviewees 1, 2, 4, 5, 6), similar to Airbnb‘s recent pivoting of offerings. Recognizing that part of the success of OTAs comes from customer convenience, some interviewees thought that innovations such as eliminating check-in (Interviewee 4) would help hotels cope with the new pressures. The regional hotel chain executive and the hotel management company owners perceived that changes to the physical product offered by hotels were needed to compete with Internet providers, especially Airbnb, saying that hotels need to ―rethink the long hallway‖ and the ―300 square-foot rooms‖ (Interviewee 4). This same executive saw significant barriers to innovation in the hotel industry. ―We [hotel industry] are definitely trying…but we are capital heavy, labor heavy, slow to innovate‖ (Interviewee 4). Discussion Our exploratory findings suggest that hoteliers, across a variety of hotel industry roles, had an almost uniformly profoundly negative, zero-sum view of the OTA relationship. While not dismissing the very real concerns and profitability pressures of the hotel industry, we are concerned that these perceptions may lead hotel industry players to not pursue or develop the relationship between them and OTAs in more mutually beneficial ways. The strategy of choice right now is to simply compete directly with OTAs, which is not a strategy that has necessarily worked for other traditional industries when digital intermediaries have entered their space, especially highly fragmented ones with many service providers such as the media and retail industries (Grossman, 2016). This view of the relationship does explain the relative lack of innovation about how to maximize the benefits of this relationship for both sides. In contrast to the zero-sum view, we would point to an alternative theory such as coopetition (Brandenburger & Nalebuff, 2011). The theory of co-opetition points to two simultaneous processes: the cooperation required to ‗create the pie‘, or create value for all parties; and the competition to ‗divide up the pie‘ or capture the value created. Success in co-opetition comes from ‗changing the game‘ by developing new partnerships with four related parties: customers, suppliers, competitors, and complementors that offer ancillary services. In our data, we saw some tentative recognition of co-opetition possibilities in each of these four categories. For new customer relationships, we saw some desire by hoteliers to improve customer convenience and value, beyond simply increasing loyalty rewards. Some hoteliers recognized that OTAs have succeeded in part because of the consumer convenience and value proposition is a superior one. For new supplier relationships, there is limited recognition that new kinds of hotel products might be needed, supplied by non-traditional sources as in the Airbnb case, or by construction partners when building new hotels. Hotels have traditionally worked with complementors by bundling rooms with various travel services such as gaming or meals, but OTAs and Airbnb now offer similar services, making it difficult for hoteliers to differentiate themselves. Thus, there is an opportunity for hoteliers to creatively rethink their relationship with complementors, which none of our respondents mentioned. Despite the negative perceptions, our respondents reported some possibilities for new relationships with their OTA competitors, by using digital marketing techniques to their own advantage. To take an example, instead of having a booking war against OTAs, Red Lion Hotels strategically decided it would partner with Expedia in 2016. When customers see Red Lion hotel rates on Expedia sites, they see both a loyalty member rate, which is lower, and a non-member rate. Even if they are not part of Red Lion‘s loyalty program, customers can still book the loyalty rate and are then automatically enrolled as Red Lion members – thus enjoying member benefits while at the same time also earning points with Expedia. To complete the enrollment, the customer‘s email address is then sent to Red Lion ―which is a big deal because the online travel agencies don‘t normally share such information with partners‖ (Schaal, 2016b, p. 1). Looking across all four categories of new co-opetition relationships, however, we see little evidence of coordinated, systematic strategies for pursuing them in the hotel industry. For the hotel industry to respond to the rise of today‘s OTAs, and the other technology companies that might enter the industry in the future, we suggest that hotels will need to transcend their negative, zero-sum views of the OTA relationship and actively experiment with new co-opetition relationships. In addition, the hotel industry should also continue to improve the effectiveness of its traditional responses to OTAs, including their loyalty programs and brand loyalty initiatives. Several interviewees acknowledged that consumer behavior is changing and consumers today are not as brand loyal at they used to be. Research results echo the same phenomenon. For example, Wollan, Davis, De Angelis, and Quiring (2017) found that 71% of 25,426 respondents in 33 countries said ‗loyalty programs do not engender loyalty‘; 77% ‗retract their loyalty more quickly than they did three years ago‘; and 61% said they ‗switched one brand to another in the last year.‘ Decreasing brand loyalty is also apparent for hotels. MBLM (2017) found that consumers have the least ‗brand intimacy‘ (emotional bond with a brand) with hotel brands compared to those of other industries such as automotive and retail. Similarly, Oracle Hospitality (2017) found that 58.7% of survey participants (8,000 in Australia, Brazil, Mexico, France, Germany, Japan, U.K. and U.S.) stated that they do not belong to any hotel program. The Global Traveler Study (2014) also found the diminishing meaning of ‗loyalty to one hotel,‘ as 66% of their 4,618 respondents in the U.S., U.K., Germany and China are members of 1-4 hotel loyalty programs, while 15% are members of 5 or more programs. Despite the decreasing numbers and the questioned value of such programs, hoteliers are still trying to make consumers loyal to their own brand by enticing them to join their loyalty program. This effort is to increase direct bookings and compete with OTAs by offering ‗member-only‘ incentives such as member discounts, or additional perks such as free late check-outs, free meals, or free upgrades. However, these incentives may exacerbate the already increasing costs for hoteliers, particularly if they are attracting consumers who are price sensitive and would not book directly unless they get something back. While the interviewees mentioned their efforts to increase direct bookings through loyalty programs, none referred to the cost of those programs. Given the changing consumer behavior toward becoming less loyal to brands, it stands to reason for hoteliers to re-consider their loyalty programs. Conclusion Hoteliers are fighting intermediation and trying to push direct bookings. This is nothing new for them since they have been doing it with traditional travel agencies for years. Yet, bookings with traditional agencies remain strong, and OTA bookings continue to grow. It seems that it might be time for hoteliers to quit fighting intermediation, and embrace the ―good‖ that it can bring by adopting a co-opetition mindset, while also creatively thinking about brand loyalty programs and what they might bring to that mindset – if anything. In the zero-sum perception of OTAs, however, we found little space for innovative thinking about how to create new offerings through new partnerships, or loyalty programs. While existing OTAs, and emerging OTAs such as Airbnb, are personalizing services for customers, offering new services that are bundled with rooms, and new products with a new population of room suppliers, the hotel industry‘s response is to simply copy what the OTAs are doing and apply it to their own online bookings. We urge the hotel industry to move beyond this response, and be equally creative in finding new co-opetition opportunities that speak to the traditional strengths of the hospitality industry and its experienced professionals.

“If you‟re ever found yourself wondering what to do during an annoyingly long layover (hi, hello, all of us), „get Botox‟ will soon join your list of possibilities – at least if you‟re traveling in South Korea”(MacKenzie, 2017). Introduction Cosmetic surgery has become a new attraction for Chinese tourists to visit Korea. According to the Ministry of Health and Welfare of Korea, 27,646 of 127,648 Chinese medical tourists who visited Korea in 2016 did so to obtain cosmetic surgery (Nam, 2017). This paper presents how external desire influenced the socio-historical development of the cosmetic surgery tourism in South Korea, focusing on Chinese crossborder consumption. In analyzing this relatively new phenomenon, we identified two intertwined desires. Specifically, while popularity of cosmetic surgery in South Korea is driven by the desire of individual Chinese consumers to obtain symbolic capital by achieving so-called K-beauty, this directly supports the collective desire of the Korean nation to construct a new Korean-ness. This trend has led to the promotion of Medical Korea, aiming to erase the former image of uncool industrial emerging country. In examining these complex practices, we employed the conception of “nation-ness” (Taylor, 1997) to elucidate the renewal of Korean national identity in the medical tourism industry and the global marketplace (Anderson, 1991; Appadurai, 1996; Lee, 2017). This paper commences with a brief outline of the socio-historical development of cosmetic surgery in Asian societies. We then discuss the connection of beauty and social capital among the Chinese consumer society and how Korean‟s cosmetic surgery industry has become the icon site for the achieving the ideal beauty. The paper closes with an illustration of the inter-relationship between the emerging consumer desire for beauty and the reconstruction of Korean-ness. Cosmetic surgery in contemporary asian consumer society Drawing on Giddens‟s (1991) notion of reflexivity, Belk (1988) and other consumer researchers have revealed that consumers consider their body as their possession and a reflection of their self. Consequently, some see it as a resource for constructing their desired identity through cosmetic surgeries (Askegaard, Gertsen, & Langer, 2002; Schouten, 1991; Thompson & Hirschman, 1995). While this phenomenon has mostly been examined in the context of contemporary Western consumer society, it is increasingly becoming more widespread. Such practices have resulted in human body no longer being viewed as a biological entity, but rather as “the finest consumption object” that can be further refined if needed (Baudrillard, 2005, p. 129). Altering one‟s body has traditionally been considered a taboo in many Asian cultures. In ancient Chinese society, there was a general perception that our bodies, down to a single hair and a flake of skin, are given to us by our parents. Therefore, any modification to the way our body looks and functions would be considered disrespectful to one‟s parents (Hua, 2013). However, in the world of cable TV and mass-circulation of Hollywood movies, in which social media has become an indispensable part of everyday life for most individuals, it is not surprising that Western beauty ideals have emerged as a dominant reference for the rest of the world. As the Westernized values and lifestyles become more easily accessible through media, they challenge these former social norms. Consequently, Asian women are increasingly seeking body modifications, such as plastic surgery, in an attempt to attain the elusive ideal beauty. In her research on body alternations, Orbach (2011) reported that 50 percent of teenage girls in South Korea planned to alter their faces or bodies through plastic surgery. According to the available evidence, in 2011, South Korea was rated first in the world in terms of the per capita ratio of aesthetic plastic surgeries (Shin, 2011). The success of South Korea‟s plastic surgery industry then made the country one of the best site for body alternations in the global beauty marketplace. Chinese desire for new face: beauty as capital Although it directly counters old Confucian doctrine of not tampering with one‟s body for filial piety, cosmetics surgery is very popular in China. In her book Buying Beauty, Hua (2013) noted that the increasingly brutal competition for jobs has prompted Chinese women to regard beauty as capital. It is thus not uncommon for Chinese parents to finance their daughters‟ cosmetic surgery, as they have come to perceive a pretty face as a worthwhile long-term investment, as it may increase the future career and/or marriage prospects of their daughters. For this reason, Chinese women are undergoing cosmetic surgery at a much younger age than do their Western counterparts. “Being good-looking is capital” has become the epitome of Chinese young girls. They consider attractive appearance that a cosmetic surgery may proffer as a form of capital, which they believe can give them a competitive advantage in the increasingly fierce job market (Hua, 2013). This attitude is prevalent among women, as gender and appearance discrimination is widespread in Chinese job market even in occupations where outward appearance usually has no relevance, such as civil service and government institutions (Hua, 2013). Owing to the increasingly widespread access to popular and social media and TV as a result of China reopening its doors, Chinese beauty standards have changed, whereby the perception of ideal image is heavily influenced by Western movies, pop culture, and the fashion and beauty industry (Hua, 2013). As Luo‟s (2012) research demonstrated, however, these newly adopted Western beauty ideals are coming into conflict with those that have traditionally been held by the Chinese. Yet, as Li et al. (2007) have shown, not all recent changes to the perceptions of and attitudes toward external appearance can be attributed to the Western influence. In their cross-cultural study on skin-whitening practices in four Asian markets, the authors reported that the desire for “white skin” in many Asian cultures (Chinese, Japanese, Korean, and Indian) has a long history. Saraswati (2010) concurred with this finding, stating that, in the non-Western context, the desire for “whiteness” cannot be equated to the desire for “Caucasian whiteness,” implying that the concept of whiteness may be context-dependent. This tension seems to be relieved by the adoption of Korean beauty ideal, which blends the Western and Korean physical traits and has resulted in Hallyu or the Korean Wave. Since the late 1990s, the term “Hallyu” has been used to describe the influx of South Korean popular culture in Asia. Korean TV dramas, movies, and popular music (K-pop) have in recent decades become staples in Asian markets formerly dominated by Japan and Hong Kong (Seabrook, 2012). Since the Korean Wave hit China, the visual appearance, fashion trends, hairstyle choices, and make-up styles of Korean stars have become highly popular. Consequently, many Chinese people regard Korea as the cosmetic surgery hub of Asia, as Korean beauty is admired by Chinese people who thus aspire to attain it by undergoing various surgical and non-surgical procedures. This growing trend was spurred by the success of the TV drama, Jewel in the Palace, which resulted in the popularity of the lead actress Lee Young Ae among Chinese women, who would ask plastic surgeons to make them look like her (Hua, 2013). The popularity of Korean pop culture and the widespread adoption of the Korean beauty ideals can be interpreted as counter-standard against the Western beauty. Yet, as Hua (2013) and others argue, the rise of Korean influence in the Asian markets can also be viewed as an indication of the submission to the Western beauty imperialism. This tension exists, as their Mongolian heredity with more prominent noses and lighter skins than other Asians gives Koreans certain “Western” features (Fairclough, 2005). The new face and desire for the new national identity Not long ago, Korea had the reputation as an emerging industrial nation that manufactures low-cost cars and appliances (Fairclough, 2005; Seabrook, 2012). South Korea has a long history and reputation as an industrial hub in East Asia. Some of the top global brands, such as Samsung, Hyundai, and LG, began as the key manufacturing partners of Western brands in the early and mid-twentieth century. Korea is also often associated with the Korean War, as described in US motion pictures, such as MASH (Preminger & Altman,1970). However, in the late 1990s, this image began to change with the increasing popularity of aforementioned Hallyu entertainment contents (Fairclough, 2005). In fact, the latest “Korean Wave” has ushered a brand-new transnational representation of Korea into the global marketplace. Following a highly successful cultural Hallyu, Korea has recently launched medical Hallyu, promoting cosmetic surgery (Eun, 2013). In the 2000s, Korean cosmetic surgery emerged as a successful byproduct of the Korean Wave. This growing trend has since become a source of great national pride in South Korea (Holliday, Bell, Cheung, Jones, & Probyn, 2015). While Korean entertainment products were generating enormous revenues, cosmetic surgery was recognized as a profitable addition to the already lucrative export industry, as foreign tourists were willing to travel to the country in order to undergo operations that would make them look like Korean Hallyu stars. In recognition of this change in attitudes towards physical appearance and beauty ideals, “Korean cosmetic surgery” (Hanshi zhengxing) and “Korean-style beauty” (Hanshi meirong) became key words in the cosmetic surgery advertisements in China (Davies & Han, 2011). Cosmetic surgery clinics in the trendiest Gangnam and Apgujeong districts of Seoul often provide medical tourism packages targeting foreign tourists coming from China and other Southeast Asian countries (Eun, 2013). As Hallyu boasts a creative integration of the Western and Korean elements in its entertainment contents (Shim, 2006), Korean cosmetic surgeons are attempting to achieve the same. According to a doctor that took part in Shim‟s (2009) study, Korean surgeons have the best skills to operate on Asian patients, as they have smaller physique and denser subcutaneous tissues compared to their Western counterparts. Although Korean surgeons used to travel to the U.S. to obtain training for the popular procedures, such as eyelid surgery, they subsequently modified the American techniques, realizing that they were inappropriate for the “Korean Body.” For instance, removing too much fat from the eyelids created an unnatural Western eyes that were not suitable for Korean facial structure. Such specialism, which is now internationally recognized, makes aspirant youths from neighboring China and Korean diaspora more than willing to travel to Korea to undergo elective cosmetic procedures that would improve their visual appearance (Holliday, Bell, Cheung, Jones, & Probyn, 2015). The Korean government‟s active support for the export of cultural products has also helped the proliferation of cosmetic surgery tourism. In 2009, the Korean National Assembly passed an amendment to the medical law, enabling hospitals to advertise their services and promote medical tourism (Eun, 2013). Korea Tourism Organization (KTO), a subsidiary organization of the Ministry of Culture and Tourism, runs an online medical tourism platform website, visitmedicalkorea.com, to provide foreign tourists with information about Korean medical tourism. It also supports the overseas marketing of companies and hospitals as a means of attracting more tourists to the country (Korea Tourism Organization, n.d.). While the KTO website is not solely dedicated to cosmetic surgery tourism, Visit Medical Korea‟s website boasts the massive number of cosmetic surgery operations performed every year in Korea. The country is now the third largest cosmetic surgery market after the U.S. and Brazil, as the recognition of the high skill level of Korean surgeons and their use of modern technology motivates many individuals to visit Korea for their beauty enhancement (Korea Tourism Organization and Korea Health Industry Development Institute, n.d.). The fact that Korea has achieved economic progress through rapid modernization but did not give up many of its traditions is another allure to many Asian tourists (Fairclough, 2005). This is emphasized in the promotional video published by KTO through the juxtaposition of the beauty of traditional porcelain making inherited from Joseon dynasty with cutting edge medical technology and skills of Korean medical industry (Korea Tourism Organization, 2016). Conclusion: renewing “Korean-ness” in the global marketplace Desire to be beautiful and prolong one‟s youth is not unique to modern times. Yet, medical advances now make even extending one‟s height by breaking and separating the thigh bone to prompt growth possible. While this sounds scary and can be highly dangerous, it is a very popular operation in Shanghai. Cosmetic surgery is no doubt a popular service high on many Chinese consumers‟ list. Although it may be cynical to say that our desire for beautiful body is perpetuated and exploited by the style industries, it is true that the beauty, cosmetic, fashion, media, and celebrity industries are playing an important role in shaping our beauty standards and promoting the ideal body size/shape in the contemporary marketplace (Orbach, 2011). In this study, we connected Chinese consumers‟ desire for new facial features with the emerging plastic surgery tourism in South Korea as an exemplar of the reconstruction of national identity. The term “nation-ness” is comprehensive and links disparate phenomena, such as nation, nationalism, and nationality by including “everything from the bureaucratic fact of citizenship to the nationalist‟s mythical construction of nation as an eternal entity” (Taylor, 1997, p. 277). In this study, we argued that cosmetic surgery has become a new Korean national identity, which is not solely reflected in the rise of Korean beauty and style in the Pan-Asian (Cayla & Eckhardt, 2008) or even global marketplace. The new identity has also inherited the techno-industrial past, as the preciseness and high quality of Korean “industry” are valuable traits to transfer to this new medical field. In this paper, we demonstrated that the creation and promotion of ideal beauty and body is part of a broader political strategy, in which governments, corporations, and key cultural stakeholders are actively, and sometimes collectively, shaping and monitoring individuals‟ bodily practices.

The young generation that was born in the digital age grew up with digital technologies; they listen to music online on web sites like YouTube, which provides access to music by artists from all over the world. We conducted a functional near-infrared spectroscopy (fNIRS) experiment with fifty-six young adults. The human brain generates electrical waves as long as it lives. Since the dynamic nature of brain rhythm is at work in all kinds of human brain function, neuroscientists have used brain rhythm to understand brain function. Since the work of Gerstein and Mandelbrot (1964), many attempts have been made to use random-walk analyses to account for brain responses like the spiking of neurons, cell migration, and motor variability. Like any other biological system, the brain pursues functional efficiency at all levels of operation—in the brain’s case, from the neuronal cell level to the neural network level. Before one can determine the presence of a periodic rhythm versus a random state in brain activation, one must determine whether external stimuli can shape the brain’s modulation pattern. Brain-wave patterns are affected by whether the neural circuit that governs a particular set of brain functions reaches a significant level of activation. The bottom-up processing of external stimuli can be affected by top-down processing; in other words, the execution of higher-order cognitive attention can affect the degree of randomness in the bottom-up processing of external sensory inputs like that of music. Unlike EEG signals, the rhythms of hemodynamic signals are not commonly calculated, possibly because hemodynamic signals are sluggish. The random-walk test on neural time series has been applied only recently to magnetoencephalography (MEG) data (Kipiński, König, Sielużycki, & Kordecki, 2011), and it has rarely been applied to hemodynamic signals measured with magnetic resonance imaging (MRI) or near-infrared spectroscopy (NIRS). However, since hemodynamic responses are the result of neurovascular coupling—a dynamic event among the brain’s neurons, glias, and vasculatures—it is possible to calculate the degree of randomness of hemodynamic signals as surrogates for neuronal activity. While brain activities are inherently random and noisy in their natural state, when the brain rhythm is modified by music that provides appropriate levels of sensory stimulation, the brain’s signals will begin to reflect the music’s rhythms. This reflection is called “attunement.” The effect of sensori-neural stimulation on hemodynamic responses measured by fNIRS has been reported in neuroscience research that found that auditory stimulation and music elevated the concentrations of oxygenated hemoglobin (HbO2) and total hemoglobin (HbT) in blood flow to certain regions of the brain (Hoshi & Tamura, 1993; Kotilahti et al., 2010; Sakatani, Chen, Lichty, Zuo, & Wang, 1999). However, studies have shown decreases (increases) in children’s (adults’) prefrontal cerebral volume after they play computer games. For example, one study suggested that the level of attention may modulate the directional changes in HbO2 and HbT concentrations (Nagamitsu, Nagano, Yamashita, Takashima, & Matsuishi, 2006). The brains of children who find that a game lacks adequate levels of perceptual stimulation do not require an additional supply of oxygen, but adults who find playing the same game a cognitive challenge require more effort to perform the same task, so they require elevated levels of oxygen in their brains (Ferreri et al., 2014). According to musical theorists, when the brain is entrained, the attention follows the music (London, 2012). When members of the digital generation listen to music, the perceptual stimulation level is likely to related to the degree of randomness in brain responses as well as the quality of the sensory experience. Drawing on the literature review, we predict that TBF is higher for a stimulus that is above OSL than the TBF for a counterpart stimulus that is below OSL. We also predict that the hemodynamic rhythm of related brain regions to music that is above OSL adopts a regular predictable pattern. Hence, we propose the following research hypotheses: H1: Digital music that provides acoustic stimulation near the OSL creates brain responses in the form of higher TBF and lower randomness in HbO2 concentrations than does digital music that provides acoustic stimulation that is below the OSL. Functional Near-infrared Spectroscopy The transparency of biological tissue to light in the near-infrared wavelengths makes NIRS possible. NIRS is non-invasive and portable, and it has a cost advantage. The incident near-infrared light from a transmitting optode (source) is scattered through the tissues, and the reflected light is detected by a receiving optode (detector). The amount of the source light that a tissue absorbs depends on the light’s wave length, and the oxygenation status determines the brain’s absorption of the light. The loss of the intensity that is due to the absorption of the photons can be measured in units of optical density (Zaramella et al., 2001). The changes in [oxy-Hb] and [deoxy-Hb] can be calculated according to the modified Beer-Lambert law (Kocsis, Herman, & Eke, 2006) using two wave lengths of near-infrared light—in our case, 780 and 850nm. We used a 12-channel wireless fNIRS system (Biomedical Optics Lab, Korea University) with sampling rates of 8 ~10 Hz to measure the participants’ hemodynamic response while they watched the videos. The system consists of three light sources and five detectors (a 3×7 grid). The fNIRS probe was attached to each subject’s forehead. The detectors of the lowest line were set along the Fp1 and Fp2 electrode line according to the international 10/20 system. Measurements from channels 1, 2, 11, and 12, which contained noise from movements of the subjects’ heads, hair, and sweat, were excluded from further analysis. Neuroscience research has recorded acoustic stimulation in various regions of the brain, including the temporal brains of newborn babies (Hoshi & Tamura, 1993) and the frontal brains of adults (Sakatani et al., 1999). Since infrared light cannot penetrate hair, brain regions that are not covered by hair, such as the prefrontal cortex, are well-suited to an fNIRS study. When a member of the digital generation listens to music online, the motivation is usually enjoyment, so brain activity changes that are due to popular music should occur in brain areas that are associated with reward-related processing—that is, the medial pre-frontal cortex (mPFC) (Haber & Knutson, 2010). As the mental function of pleasurable experience that is modulated in the medial frontal cortex increases, TBF to this region increases. In particular, the processing of sounds is dominantly modulated by the brain’s right hemisphere (Kaiser, Lutzenberger, Preissl, Ackermann, & Birbaumer, 2000). We analyzed TBF to the right brain area of the mPFC at channel 5 using fNIRS. The research hypothesis predicts that songs that provide strong sensory stimulation above the OSL increase the TBFs of those in the digital generation more than do songs that present a sensory stimulation level that is much under the OSL. TBF can be directly obtained as a product of HbT (Wyatt et al., 1990). After the music began in the experiment, the subjects’ concentrations of HbT increased until HbT reached its peak at around five to eight seconds; then it decreased for the next thirty seconds. There was a divide of hemodynamic responses between the two songs that had more than a million hits per day (A and B) and the remaining three (C, D, and E). We conducted repeated measures of ANOVA on TBF, measured at forty seconds, for the five songs, since TBF at the end of each set of song segments can represent the digital generation’s level of sustained attention. The multivariate test for the model was significant, and the main effect of songs on TBF was significant (Wilk’s Lambda 0.75, F(4,51)=4.249, p=0.005,  ). After the forty seconds of each song were over, the TBF levels remained at the highest level for song A, followed in order by Songs B, C, D, and E. Pairwise comparisons after the Bonferroni correction showed that there was a significant divide in the length of time that the TBF levels remained at the highest level between songs A/B and songs C/D/E (p<0.05). Other differences were not significant, possibly because the neural data contained large individual difference variances (between-subject F test: F(1,54) =38.501, .p<0.001, ). The results support hypothesis 1. Next, we examined the relationships between TBF and daily hits, and BORP and daily hits. The Pearson correlation coefficient between TBF and daily hits was 0.88 (p<0.05), and the correlation coefficient between BORP and daily hits was -0.96 (p<0.05). Pairwise comparisons after the Bonferroni correction showed that, there was a significant divide in the length of time that the TBF levels remained at the highest level between songs A/B and songs D/E (p<0.05). Other differences were not significant, possibly because neural data contains a large portion of individual variance (between-subject F test: F(1,54) =372.675, p<0.001,  ). These results are consistent with our hypothesis 1b that pop music that presents stimulation above OSL can reduce the randomness in hemodynamic signals. The changes in the participants’ hemoglobin concentrations while they listened to popular songs show a mean-reverting tendency with low BORP—a “rhythm” such that a system recovers order and balance in due time. The brain’s response to less popular songs were random-walk processes, which represents a neural drain, a process in which brain fails to recover from oxygen depletion because of boredom. In conclusion, we found that total blood flow to the right medial prefrontal cortex increased less when the young adults were exposed to music that presented acoustic stimulation near the optimal sensory load (OSL) than it did when they were exposed to songs with a level of stimulation much below the OSL. The degrees of hemodynamic randomness decreased significantly while the participants listened to online music that provided near-OSL stimulation. Online popularity, recorded as the number of daily hits, was significantly positively correlated with the total blood flow and negatively correlated with hemodynamic randomness. These findings suggest that a new digital media strategy may be required that provides a sufficient level of sensory stimulation as an essential part of marketing to the digital consumer generation.

Despite the continued and increasing relevance of public policy and regulatory issues in managerial marketing, legal topics related to marketing are often covered in little detail. “Business law” or “legal environment of business” courses typically address marketing issues superficially, while courses for marketing majors may include a few references to legal or regulatory topics as anecdotes or archaic history (e.g., Sherman Antitrust Act). Managerially germane topics such as consumer privacy, antitrust, consumer protection, product safety, or intellectual property may be cursorily included in an introductory business law course or principles of marketing course, but this does not insure connection of these concepts with “real life” significance. Many practical factors, such as globalization, and academic factors, such as those related to the establishment of a broad domain of research and conceptual development in “marketing and public policy,” have expanded the domain of marketing from a pure business orientation to one through which law, regulation, and public policy are worthy of more in-depth treatment of these topics in the tertiary marketing education curriculum. This paper outlines why and how “marketing and public policy” can be taught and how it can complement the broader curriculum of the business school. From the manager’s perspective, the legal environment of business often represents a series of challenges or impediments to the manager’s decisions and to a business’ success. At the same time, whether or not a consumer is aware of it, these same business impediments often represent protections to the consumer from financial or physical harm. Criminal sanctions in a global (or national) marketing context can include imprisonment for managers or multimillion dollar judgments against companies; this should provide sufficient incentive for marketing practitioners in the business community to develop an interest in marketing law, and this interest can be fostered through examples, cases, and student research. Public policy topics often compel decision makers to consider broad questions (“what is a market?”) as much as they must bear in mind matters related to consumers and competitors (“Is comparative advertising effective?”). Teaching marketing students to be concerned and informed about the law can produce marketing managers who are aware of their social and legal environments. Incorporating public-policy related examples across courses can also satisfy pedagogical objectives.

Since the late 1980s, information communication and technology (ICT) have reshaped the landscape of the tourism industry (Buhalis & Law, 2008). Thanks to the Web 2.0 technology, tourism practitioners have never been this close to their customers over social media platforms. According to Kaplan and Haenlein (2010), social media refers to “a group of Internet-based applications which build on the ideological and technological foundations of Web 2.0 and that allow the creation and exchange of User Generated Content” (p. 61). In line with this definition, electronic social networks, user-generated content aggregators, as well as location-based applications are all typical social media platforms, across which enable customers to create, edit, and share content. The increasingly growing social media platforms have greatly facilitated implementations of customer engagement strategies for organizations. As a psychological state, customer engagement is featured by interactive customer experiences with an organization, which encourage psychological, emotional, and physical investment a customer has in the organization (Harrigan, Evers, Miles, & Daly, 2017). In the tourism and hospitality context, customer engagement strategies are as critical in strengthening customer loyalty, trust, and brand evaluations (So, King, & Sparks, 2016). Useful insights have been gained relating to conceptualization and measurement scale of customer engagement, organizational and cultural obstacles to consumer engagement within hotel organizations (Chathoth et al., 2014), customer engagement in a social media context alongside the process of recognition (Cabiddu et al., 2014). Underlying the practical and theoretical significance of customer engagement lies the subjective nature of views on the social media platforms. Goh, Heng, and Lin (2014) recognized that engagement in social media brand communities positively lead to enhanced purchase expenditures through embedded information and persuasion. Quantitively, the persuasive effect of user generated information is at least 22 times more than that of marketer’s in terms of marginal effect. Although previous research has examined consequences of consumer engagement, there has been less attention paid to its causes. Meanwhile, as far as Brodie et al. (2011) were concerned, the persistency of consumer-brand engagement is contingent on an assessment of tangible and intangible costs against possible benefits such as product news and offers. Therefore, identification of these benefits can offer supplementary insights into current literature of consumer engagement. The current study utilizes the self-determination theory to uncover how engagement in social media activities is facilitated by consumers’ intrinsic motivators and what psychological benefits can consumer obtain from such engagement, as either psychological state or process (Brodie et al., 2011). Research subjects in this study are Chinese social media users. According to eMarketer’s (2017) estimated that more than 80 percent of Internet users in China (i.e., around 626 million people) accessed social networks regularly in 2017. The importance of tapping this massive market can never be overestimated.

Introduction Kotler (2015) warned that, if we only pursue economic growth and revenue/profit expansion, we will end up with overconsumption and wastes, bringing serious damage to our planet. He advocated the transition from the growth-oriented economy to the steady-state economy. Steady state economy is defined as an economy that maintains desired sufficient level of throughput with the lowest feasible flows of matter and energy from production to consumption (Kotler, 2015). As Kotler mentioned, this idea is somewhat utopian as most companies are still living in the growth-oriented economy. The purpose of this research is to extend Kotler’s idea by conceptualizing a more concrete model to visualize the marketing in the steady state economy. The model consists of five major elements; customers, stakeholders, employees, suppliers and community. The authors also present twelve propositions that explain promoting factors for the marketing in the steady state economy based on the multiple case studies conducted in Japan. Literature review The steady-state economy itself is actually not a new idea in economics. For example, typical classical economists (e.g., Adam Smith and John Stewart Mill) advocated the transition to the steady-state economy after saturation of economic growth. Neo-classical economists have also postulated the concept of steady state economy with regard to the law of diminishing returns (Tellis, 2008). Many previous studies have continuously put efforts on developing theories and practices to meet with economic, social and environmental needs simultaneously, since Kotler and Zaltman (1971) proposed the concept of social marketing. Although social marketing is closely related to marketing in the steady-state economy, its ethical egotism remains a problem (Crane and Desmond, 2002). Lerman and Shfrin (2015) and Gopaldas (2015) claim positive marketing which creates value for the firm, its customers, and society at large. In short, these concepts suggest the possibility that individual, self-seeking, and short-run behaviors can be consistent with aggregate, altruistic, and long-run behaviors. Besides above exceptions, however, most marketing researchers have evaded the question: What is marketing in the steady-state economy? The purpose of our study is to develop a conceptual framework to analyze “steady-oriented” companies and their marketing strategies based on the case studies in Japan. Research methodology In order to answer the above question, we adopt qualitative heuristic approaches (Kleining, 1994), because our question has not been addressed enough in previous studies mentioned above. First, we collected primary and secondary data from various information sources including company websites, press releases, online business journals, academic case studies, public seminars, presentations at academic meetings and so on (Yin, 2014). As stated by Eisenhardt (1989), we used a theoretical sampling to identify the informants for our multiple case studies. We intentionally chose companies from different industries, locations, length of history, manufacturing technology, etc. Based on the review and data collection, we developed a basic framework and series of theoretical propositions (Yin, 2014). For our study, we selected Japanese companies respecting “sanpo-yoshi” [good for three parties] philosophy. It is a belief that business should be good for sellers, buyers, and society. In fact, positive marketing is similar to this concept of “sanpo-yoshi” which is based on the family precepts of “Ohmi region merchants” in the Edo period (1600-1857) (Ogura, 1991; Usami 2015). Our selected “sanpo-yoshi” oriented companies aim for a harmonious relationship with all the concerning stakeholders and community (see Appendix for the list of selected companies). Figure 1 identifies five key parties covered in the “sanpo-yoshi” management and shows bilateral relations between the company and the five parties. First, “sanpo-yoshi” oriented companies try to build good long-term relationships not only with their customers by selling high-quality products at fair prices, but also with suppliers by buying a stable volume of products at fair prices. In addition, some companies provide their loyal customers with special experience concerning their own brands and their suppliers with technical assistant. In return, customers feel strong loyalty to the brand and suppliers offer a stable supply of high- quality raw materials at fair prices. Moreover, “sanpo-yoshi” companies take an active interest in their employees and the community where they operate because their confidence contributes to sustainable development of the companies. Shareholders for short-term returns, however, are unlikely to give heavy weight to social activities by their investee companies. Therefore, companies whose stocks are unlisted or occupied by long-term shareholders are more favorably inclined toward “sanpo-yoshi” management. Research propositions Based on the case studies of “sanpo-yoshi” companies in Japan, we argue that the enforcement of marketing in the steady-state economy can be tied to three factors: (1) management factors, (2) competitive factors, and (3) financial factors. Within these factors, twelve research propositions are developed for testing in the future research (Eisenhardt and Gaebner, 2007). These factors and propositions are summarized in Figure 2. Management factors are divided into two subcomponents: decision-making and employment factors. First, decision-making factors basically mean that the independence of management from the investors seeking short-term profits enables the management to enforce steady-oriented marketing. The most feasible method is corporate governance by founders or his/her family, although it is not a requirement. For instance, Kagome Co., Ltd. ended the family business operation in 1996, and around 180,000 individual “fan shareholders” accounting for 55.4% (Nikkei, 2017) are supporting the management with a long-term perspective. Second, employment factors indicate that the companies are likely to enforce steady-oriented marketing when they maintain high labor productivity and excellent human resources. In particular, it is more important for companies having many female employees with accumulated experience and know-hows to prevent those employees from quitting the job because of pregnancy or child rearing. Competitive factors are associated with the conditions of the steady state economy surrounding the companies. If the companies have maintained high market share in a mature market for many years, they can afford to enforce “sanpo-yoshi” oriented marketing for sustainability. In terms of financial factors, equity ratio shows the soundness of management, which has positive effects on the enforcement of marketing in the steady state economy. Moreover, ROE measures a company’s profitability by revealing how much profit a company generates with the money which its shareholders have invested. Finally, payout ratio provides valuable insight into a company’s dividend policy. Higher payout ratio indicates that the company is sharing more of its earnings with the shareholders. Implications The findings of this research contribute to the academics by providing a new framework for the marketing in the steady state economy. Further research can empirically test the proposed model in various countries to investigate if this framework is culturally specific to Japan or not. This research also provides practical implications for managers. For sustainable business and better society, companies should keep their eyes on the five elements presented in our research. Thus we can take the very first step for the marketing in the steady state economy.

Ever since the notion of a sharing economy was highlighted by Time Magazine as one of the ten ideas that will one day change the world, there has been a significant increase in scholarly attention dedicated to investigating the impact sharing economies will have on individuals, organizations and society as a whole. Particularly, sharing economy has revolutionized the landscape of the tourism industry through Airbnb (Fang, Ye, & Law, 2016). Academic research has focused on studying consumption practices and behaviors from a recipient perspective, but relatively little attention has been given to understand what impacts sharing economy has, from a sharer point of view (Fagerstrøm, Pawar, Sigurdsson, Foxall, & Yani-de-Soriano, 2017). Specifically, the existing literature has yet to explore in what ways and to what extent sharers are engaged with sharing economy platforms, and explore what consequences accrue from engaging in sharing economy activities. As a result, this paper seeks to fill this gap by proposing a framework drawing on self-determination theory (SDT), in conjunction with a tourism well-being perspective to examine how sharers’ perception of extrinsic rewards indirectly influences their well-being through the mediating role of engagement in tourism sharing economy activities. Data from Airbnb hosts in London were analyzed through PLS. The findings show that hosts’ engagement with Airbnb fully mediates the relationship between extrinsic rewards and their wellbeing. In other words, extrinsic rewards from using the sharing platform have a positive effect on sharers’ engagement in sharing economy activities (Tussyadiah & Pesonen, 2016; Guttentag, 2015). In turn, engagement in sharing economy activities has been found to have a positive effect on the sharers’ well-being (Kim, Uysal, & Sirgy, 2013; Ganju, Pavlou, & Banker, 2016). The paper has some important managerial implications.

In recent years, there has been increased attention on the portrayal of women in the media. Photoshopped images of unrealistic female forms have been perceived to have negative impacts on the self-esteem of those exposed (Groesz 2002). Based on the idea that seeing unrealistic body images can put undue pressure on women and impact their self-esteem, some governments have gone as far to propose and or pass legislation that ban or require disclosures on such images in advertising. For example, multiple attempts have been made to pass the Truth in Advertising Act in the U.S., which would severely restrict the ability to digitally alter ad (Navamanikkamm 2017). Meanwhile. France passed a law in 2017 mandating that if a model’s physical person has been digitally altered in an ad it must include a disclaimer indicating that the ad has been retouched (Lubitz 2015). Recently, Israel out of concern about eating disorders at a societal level, passed legislation requiring a disclaimer in any ad whether a model is photoshopped to look thinner. The Israeli law also mandates that a threshold body mass index be met for a model to be included in an ad. With the United Kingdom’s Advertising Standards Authority also banning some campaigns due to exaggerated retouching, it is clear that photoshopping of models in advertising is under scrutiny (Sweney 2017). Several companies have also taken a stand on photoshopping of ads. These include Aerie Lingerie, CVS Drugstores, Dove, and Britain’s ASOS, all of whom has committed to having realistic images in their ads and reducing or eliminating retouching (Horwath 2016; Zillman 2017; Bomey 2018). In spite of the increased attention being paid to photoshopping of ads by regulators, companies, and some in the public, research on the topic has been relatively sparse. This paper aims to summarize what is known about the societal and managerial implications of digital retouching and offers future research directions designed to make advances in these areas. To this end, this paper begins by reviewing work in three areas related to photoshopping of ads. The first topic addressed is whether edited images of unrealistic standards have a negative impact on the viewer. Secondly, we examine what is known about the implications of including disclosures and disclaimers on the consumers psyche, (i.e. do these warnings negate the implied negative consequence of the edited images). Finally, the impact such disclosure labels have on ad effectiveness and purchase intention is considered. To ensure the full scope of pertinent material was covered, articles were targeted via databases such as ABI/ Inform, Business Source Premier, EBSCO and Google Scholar. Because of the paucity of articles, no time limitations were placed on the search. A variety of combinations of relevant search terms were used (e.g., retouching, advertising, body image, women, photoshop etc.). As key articles were identified, the sources they cited were also reviewed in relation to the purpose stated above. Our review of the literature finds a virtually universal consensus finds that idealized imagery, often characterized by very thin or “ideal” models is directly correlated to an increased risk of body dissatisfaction (Groesz 2002). Several of these studies draw on social comparison theory (Gulas 2000; Myers 2009) is commonly used as a theoretical explanation underlying this effect, with experimental studies being used to provide empirical evidence. Prior studies have tested several types of disclaimers. These studies have generally found that disclaimer do not mitigate the negative impact that the exposure to idealized image has on the consumer (Cragg 2017) Based on this research, apparently, women feel social pressure to live up to idealized images even if a disclaimer is included in the ad. However, it should be noted that only a limited number of studies have tested this effect, and additional types of disclaimers from different sources need to be tested before drawing firm conclusions. As for advertisement effectiveness, specifically product attitude and purchases intent, studies have found that advertisements using “normally attractive models” in comparison to “highly attractive models” tend to produce better results (Tsai and Chang 2007). Notably, the presence of a disclaimer does not appear to either increase or decrease the effectiveness of ad based on the extant research (Semaan, Gould and Kocher 2012; Schirmer et al., 2018). The literature does raise some questions about the needed prominence of a disclaimer to have an impact, suggesting that often times “fine print messages” are largely unnoticed in relation to a more prominent alternative (Black & Watson 2013). Notably, there is some evidence that including a “retouch-free” versus a “retouched” disclaimer does increase attitudes toward the brand and purchase intention (Cornelis and Peter 2017). The literature reviewed has limitations such as uncorroborated studies, limited sample sizes, and narrowly focused demographics in some studies. While it has generally been established that highly attractive model usage and idealized retouched imagery has a negative effect on consumer body image, there is insufficient research on the implications of disclaimers and disclosers. It is suggested that additional research is needed on the effects of various disclaimer types directly related to various levels of image re-touching (as opposed to product warnings) on consumer buying behavior and ad effectiveness (see Schirmer et al., 2018). There is some evidence that consumers are accepting of minor photoshopping of ads, such as changing the background or “fixing” a blemish, but that more major retouching such as making a model appear to have different facial features, thinner legs, or larger breasts is viewed as problematic. As such, future experimental research should focus on different levels of retouching. There is also a clear need to test different wording of disclaimers as well as disclaimers from different sources (e.g. government vs. non-profit, vs. company itself). Future research should focus on a wide cross-section of women. It should also test multiple product categories, including those beauty related vs. not beauty related.

Although pricing strategies have significant effects on brand performance and have been growth drivers of the luxury industry for decades, there is only little research on luxury pricing strategies. Most academics and managers believe that there is a ‘democratization of luxury’ since the 1980’s. Today, luxury is regarded as accessible for almost anyone. On the other hand, researchers and consumers still consider ‘high prices’ as one of the most important luxury characteristics. To resolve this paradox, this paper analyzes ‘expensiveness’ as a key feature of luxury products: Is luxury expensive or has it really democratized? It outlines the different types of luxury with reference to their ‘expensiveness’. Based on a literature analysis about research on pricing in luxury marketing, the paper presents eight indicators of ‘expensiveness’. After discussing how the Veblen, Snob and Bandwagon effects break the law of demand, analyses of real data follow with some case studies about the price development of luxury products in different countries and product categories. They show that the method of price comparison by Fourastié can provide brand managers a more realistic picture about the ‘expensiveness’ of their products for their target customers. The paper concludes with some major lessons learned.