The quality of service in ERP services is a key issue in innovating the ERP performance as an IT service for corporations. Currently, most of the research works for this area are based on the existing quality models such as SERVQUAL, which are said not to measure service quality properly. Also, it does not consider the factor of the system acceptance, which is thought to be closely related to the quality of service in this type of IT services. Therefore, a research model is required, which can address the issues related to the ERP service quality measurements. In this paper, new research models have been proposed, and empirical data obtained from SME’s ERP users have been applied to the proposed model to analyze the causal relationship between quality factors and to identify the most suitable quality measures. Also, the relationship between the service quality and the system acceptance was analyzed using a combined model. The results show that factors such as productivity and convenience affects the quality mostly and that the most appropriate measure for the service quality of ERP service is satisfaction. Also, for the system acceptance, the ease-of-use is the main factor. And, the service quality and system acceptance shows a strong correlation. This means that, in order to enhance the quality of ERP services, the service provider needs to provide customers with productivity-enhanced user-friendly IT services and active product support. The work of this research can help to improve the service quality and the user acceptance of ERP services and to lead further research works in this area.

The medium and small logistic companies that have an outsourcing contract from the large corporation are encountered with a problem to introduce the ERP system to their current business environment due to following risk of change in current business environment, high cost involved in investment, and lack of understanding of business requirement of ERP. Instead of build their own ERP system, the small and medium logistic companies are using the large corporation's ERP system and get the benefit of efficiency in management and control process. Therefore, it is more like the organization hierarchy, not collaboration between the medium and small companies with the large corporation. In this study, the survey method to find out how the medium and small logistic companies understand the importance of ERP system on continuous growth of business by AHP. as result, they are recognized. The benefit of the ERP system as having much effect on business competitiveness.

To help the corporations ensure more efficient production management, the Enterprise Resource Planning (ERP) system has been introduced in operation, together with a variety of approaches to make improvements in terms of quality and productivity issues. Yet, with the different types of ERP systems in operation, many companies are going through many difficulties not only in having greatly reduced work efficiency but also in making prompt decisions from the entire group-based integrated information. In this study, the analysis was made on their own ERP systems and working processes operated by a company running the multiple number of productions from the domestic and the overseas suppliers, in order to support their interacted work flow regarding their products and help improve the work efficiency by establishing standardized ERP system. Through this, it is expected to ensure more competitive system in operation by securing the flexibility in the production as well as efficient resource distribution under the corporate context of cost reduction and quality improvement.

It seems that a primary concern of the project-based company, which provides a large scale product or service over long term period, is to run a successful project through systematic project process control and control costs. One of the typical project control methods is Earned Value Management System(EVMS) which analyses the precess through performance measurement. Even though the EVMS is a highly efficient tool in the managerial aspect, it cannot easily determine the Planned Value(PV), Actual Cost(AC), or Earned Value(EV) due to the indistinct criteria and extensive data. The accurate calculation of AC in particular, is the basic of project management, but most companies record direct personnel expenses or direct expenses only. Since they calculate indirect expenses based on the estimated ratio, it limits the systematic project management that reflects changes in profit and loss of a company. This study introduces a EVMS for project management and its actual case based on EVMS and ERP system which some additional modules are installed for performance measurement. It is expected that this new method enables a company to save time and effort, and also to improve transparency by specifying expense items in detail and to switch quarterly settlement to monthly by reducing the time of calculation.

The company protects the information of legacy system to satisfy all member in company. Integrating between applications is increasing recently because of e-Business activation. The e-Business activation also make between extra companies and intra companies integrated. This paper suggest on implementing the ERP using Phased Approach Method and the EAI(Enterprise Application Integration) with legacy system. This paper also suggest the standard method which would be used in implementing the EAI in another company and reduce the mistake during the EAI project. Therefore, it would be the one system between complicated systems through application integration, it would be also make shop floors visualized. This research would help users and service suppliers getting more advantages of e-Business system.

ERP system has been spreaded from large companies to many small and medium sized companies, and it is recognized as a basic system for optimum and efficient work process. The focus is moving from manufacturing companies to various specialized companies. Once ERP system was introduced to those specialized companies, there was attempt to customize an ordinary system which used in manufacturing companies, but it was hard to take effect due to the lack of experience and an inadequate analysis of work process. Some of foreign ERP packages are possible to be constructed for some companies. However, they are originally aim at a large enterprise and it is also very difficult to construct and maintain. For this reason, small and midium sized companies are having a difficulty to construct ERP system. This study deals with the construction of ERP system for small and medium sized design engineering company and introduction of the crucial points throughout the construction and requirements for composition module and customization of each main module. Based on the findings of this study, the specialized non-manufacturing companies are expected to have efficient and practical application of ERP system when they select and customize the ERP package of manufacturing companies.

we can easily find numerous cases, where the outcomes are not up to their expectations, despite the enormous efforts and investments poured on developing ERP systems. Consequently, we are in need of a new methodology for efficient implementation and Maintenance of an ERP system. Therefore, we have investigated and analyzed various problems that may occur in adopting ERP systems, such as high implementation costs, shortage of professional manpower, and lack of active participation from insiders. In this thesis, we developed a new ERP system, focusing on accounting management modules and benchmarked our proposed model to one of the real companies.

The recent dramatic growth of ERP has changed the way organizations conduct their businesses, and resulted in significant tangible and intangible benefits being realized by participating firms. Despite these various benefits, firms still have problems in implementing and diffusing ERP due to some reasons, such as resistance to the change. This study primarily aims at identifying what factors are significantly affecting the diffusion of ERP system and finding out how these identified factors can be effectively managed.

Recall aims to remove the products hazardous to consumers or users from the commerce. However, a recall with a poor decision making procedure could results in disaster to corporations. Therefore, recall managers should establish a proper recall plan in ad

The purpose of this study is to develope the model of economy analysis and evaluation to justify the effect of economic feasibility for constructing ERP system in the company. Since the results for the evaluation of alternatives are influenced by the natu

At present, tendency of ERP(Enterprise Resource Planning) enterprises is that many ERP enterprises from abroad are rushing into capture of small and medium enterprises at home actively. SAP Korea and Korean Oracle have already showed their new product targeting domestic market of small or medium standing enterprise, and more, even MS(Micro Soft) also rushes into this market in earnest. The domestic business circle of ERP should prepare countermeasure by raising the perfection of product and having good command of minute marketing strategy to survive from aggressive strategy of SMB market. In addition, about the computerization of main affairs of business, ordering developing process was general that developing staffs analysed the affairs of each department that needed computerization and construct according to the operation process by using different tools, but condition is changing that businesses themselves are purchasing business application package from expert soft program enterprise and construct. Therefore, in this study, I try to grasp the problem of management, and define a new process that can help for more efficient management by making it an object producing and management module of enterprise 'K' that is one of domestic small and medium enterprise and that is operating ERP at present. As well, through the analysis of affair related producing, we are aiming to prepare for establishment of target, its range, and making the standard of result evaluation.

Recently, many companies want to accept and operate ERP (Enterprise Resource Planning) system in their fields ERP does not only include business, but also include finance, account, trade, personnel and BPR(Business Process Reengineering). Especially, it is necessary to have ERP system for companies which have lots of external business such as trade and communication sector. And then, in this paper, I will think about OLTP (On-Line Transaction Processing) system for operating ERP system and improve its defects that can operate more effective sales, circulation, demand plan. But it is regrettable that I can not make a comparative analysis with other systems because the ERP system is still on the introductory stage for the company studies and the benefits have not been realized yet. Another limitation of this research is its narrow scope of study in which only the raw material inventory system for a single company is covered. In the future, however, ERP system would be adopted by many corporations, which would help us to launch a comparative study on the results of ERP system implementation as a future direction of research.

Nowadays, most companies seek after the greatest profit by means of offering the goods which consumers want timely and efficiently and minimizing the cost of inventory and distribution channel which amounts to the great portion of total cost. And according as EC(Electronic Commerce) market has increased rapidly, SCM(Supply Chain Management) for EC become one of the most important facts for companies, therefore this paper suggest SCM scheme which EC, especially B to C, is added to the existing commerce system. This paper uses internet for information integration of distribution channel which is away from one another and applies TOC(Theory of Constraint)'s DBR(Drum-Buffer-Rope) Scheduling for synchronization through the whole supply chain. It is possible to synchronize the whole supply chain by means of making the speed of manufacturing and distribution to be controlled by consumer's order which is received in distribution center, and inventory and loss of sales opportunities are minimized by constant. Buffer Management. If inventories in distribution center is short, then it needs to search CCR(Capacity Constraint Resource) in supply chain and to control the speed of manufacturing and distribution according to the ability of CCR. This paper applies PT(Partial Transshipment) strategy for Delivery from distribution center to store or cyber consumer. the strategy this paper suggests chooses neighbour area from area which each distribution center takes charge, and then makes product ordered by cyber consumer which lives in the chosen area to be delivered according to inventory of distribution center.

In this study, an overall survey of ERP system and methodology are first introduced, then an efficient way of const겨cting ERP system is suggested through a case study on S company S company has not reached the goal of ERP system as it planned and is still working on the project. The main idea for the efficient construction methodology of ERP system is that BPR (Business Process Reengineering) should be accomplished and the company should have enough time to test the ERP package and a proper ERP team organization before the ERP system is introduced. It is suggested that introduction of ERP system bring about benefits to companies in terms of effective management system.

This study proposes strategical, practical guide to build up ERP system through several case studies to large company and comparative analysis of success and fail factors. Key words in paper .is in summary of previous BPR and ERP studies, try to clarify relationship between BPR and ERP, derivative seeking of practical key success factors through several real cases studies to build up ERP system which is in-house development or customization of commercial package.

The target company of this study goes ahead with plan to adopt ERP systems. Hereupon, I want to present the issues which should be considered in the process of ERP system implementation. This study focuses on the manufacturing system, but it also discusses important issues on the selected business area. This study covers the material benefits and functionalities of ERP package, as well as the Importance of studying and understanding on business process, organization change management, and information technology And this case study start with a long-term plan and consider its own unique characteristics and environmental factors.

In the accounting information system implementation, the users should consider the benefits and advantages of the system. This paper examines the effect of the Enterprise Resources Planning based (ERP-based) accounting information system implementation on user impact and organizational impact. The population in this study is companies listed on the Indonesian Stock Exchange, especially companies based in Riau, Indonesia. These companies currently use the ERP-based accounting information system. Research samples are employees who use the ERP-based accounting information system. For data analysis, we use structural equation modeling (SEM). Based on data analysis, high-quality information system implementation generate high-quality information that can give satisfaction to the user. Moreover, the information system is related to user skill, satisfaction, and knowledge sharing which improve personal skills; enhanced personal skill contributes to organizational performance. On the other hand, there is no effect of training on personal skills and there is no effect of information quality on perceived usefulness. This research gives implication to the organization for implementing a high-quality ERP-based accounting information system that positively impacts organizational performance. Future research is expected to examine information system implementation in different research objects and conditions.