The purpose of this study is to find methods of enhancing arboretum’s competitiveness and suggest efficient ways in making other arboretum afterwards by grasping decision factors that make people visit an arboretum operating in Korea. For this study it was conducted monova and discriminant analysis, multiple regression analysis. I researched the relationship between satisfaction and visitor’s characteristic, and then found there are some differences only in revisitors, though other factors had nothing to do with results. The satisfaction of facility and tour effect is higher in revisitors compared with first visitors. In the gender aspect, women were satisfied with the distinctive things more highly than men among five lower factors of satisfaction. Also, in the age group aspect, the overall satisfaction and satisfaction in the scenary were ranked higher from 20 to 30 than from 40 to 50. The findings will provide imformation on the satisfaction of the arboretum visitors and enhance arboretum’s competitiveness.

The purpose of this study was to examine the effects of communitybased rehabilitation (CBR) program on activities of daily livings (ADLs), quality of life and assistive technology satisfaction for disabled adults in South Korea. Fourteen community-dwelling subjects were participated in a home-based rehabilitation program which performed once a month for 2 months. The outcome measures included Modified Barthel Index (MBI) for assessing ADLs, EuroQol five-dimensions questionnaire (EQ- 5D) for quality of life (QoL) and Quebec User Evaluation of Satisfaction with assistive Technology 2.0 (QUEST 2.0) for assistive technology. Significant improvements in ADLs, quality of life and assistive technology satisfaction were observed after the program. This study indicated that community-based rehabilitation program is an effective method for improving ADLs, quality of life and assistive technology satisfaction for adults with disabilities.

The two-way quality theory has been widely used as a method for classifying quality attributes for several decades. In particular, the Kano model that classifies attributes into not just conventional one-dimensional but must-be and attractive has gained popularity due to its applicability and ease of use. However, the wordings of the five alternatives in the Kano's questionnaire has been criticised for unclear meanings. This study proposes a new two-way model to classify attributes using 5-point Likert scale alternatives. For this, the current paper investigated a case of TV sets to examine how the proposed model works in comparison with the Kano model. The application results of the proposed model are different from the original one. The two-way model classifies quality attributes in more detail such as the “one-dimensional with an attractive tendency” attribute, which has a greater influence on satisfaction than dissatisfaction, the opposite “one-dimensional with a must-be tendency” attribute, and “highly one-dimensional” and “less one-dimensional” attributes. In this study, a potential satisfaction coefficient (PSC), a potential dissatisfaction coefficient (PDC), and an average potential coefficient (APC) to manage quality attributes are proposed and discussed for their utilization.

This study was conducted to grasp problems of the present and investigate the real condition of organizations by making how an organizational ISO/TS 16949 quality management system has a positive effect on process improvement, perceived organizational support has a significant effect on the relationship between ISO/TS 16949 requirements and process improvement, process improvement has a positive effect on customer satisfaction and organizational performance research projects. For doing them, it tris to suggest an effective application plan of ISO/TS 16949 certification through improvements about corporate quality management systems of the automobile field by investigating and analyzing literature of the precedent studies and ISO/TS 16949 certification effects actually, conducting and analyzing an survey on effects on customer satisfaction and organizational performance, and drawing the problems.

The objective of study was to find the relationship in hilly pasture landscape expectancy and tourist’s satisfaction on grassland facility. It was followed by literature reviews and visitors’ survey in Daegwallyeong Yangtte Farm on 31, July, 2014. 367 respondents were analyzed by F-test, t-test, Chi-square and Fisher’s Exact Test at 0.05 level after data screening process. Computing factors were sex, marital status, age, academic career and occupation. The results was as followed; First, major respondents group of survey were in oder of woman, forty years old group, married office worker, and university graduate. Second, the expectancy for grassland was significant difference in age, but pasture color expectancy was not significant difference in gender, age, educational background, marital status, and there was significant difference in favorite grassland type with age, marital status. Third, favorite fence type was not significant difference along with all group of participants. However, color and material of fence was significant difference in marital status. Fourth, preferred ranch road was significant difference with occupation and marital status. There was significant difference in favorite grassland type near ranch road along with age and occupation type. Fifth, the mean satisfaction was 3.6 point in 5.0. Therefore, all respondents were generally satisfaction in visited. Tourists were more interested in ranch landscape than experience or contacts to animal.

The purpose of this study is to investigate the influence of determinants of Smartphone purchasing such as A/S, brand, H/W, switching cost, design on customer satisfaction and verify the accordance of the results of existing researches and our research with customers’ actual experience. The study also sought to confirm if moderating effects exist between determinants of Smartphone purchasing and customer satisfaction by age, gender. Data for this study was gathered by analyzing the results of a survey we conducted on 252 respondents. By taking into account the results of antecedent researches, we determined A/S, brand, H/W, switching cost, design as the 5 main factors that influence Smartphone purchasing behavior. We focused on analyzing the effect determinants of Smartphone purchasing has on consumer satisfaction and whether there exist any moderating effects between the determinants of Smartphone purchasing and consumer satisfaction by age and gender. As a result, we found out that design, brand, H/W had a significant influence on consumer satisfaction in the descending order. Switching cost and A/S turned out to have very little influence on consumer satisfaction. Also as a result of analyzing the moderating effects between determinants of Smartphone purchasing and consumer satisfaction by age and gender, the study verified that that A/S had the most significant influence as a moderating effect on age. And as for gender, switching cost was turned out to have a significant influence. The result of this study indicates several academic and practical implications for customer satisfaction of Smartphone business. Therefore, this result is expected to contribute to verifying influential factors of customer satisfaction improvement both academically and practically.

The difficulties in opening and closing a sport utility vehicle (SUV) tailgate is important aspect of JD (James David) power’s Initial Quality Survey (IQS) assessment, and affective quality has a big impact on the the success of thesedays products. The purpose of this study is to evaluate the perceived difficulty and satisfaction of customers by the opening and closing of the tailgate and to grasp the relationship between them and the opening and closing reaction force. The mechanical force required to open and close 42 domestic and overseas SUV tailgates was measured with the help of an auto company. In the experiment, 100 male drivers in their 20s to 50s evaluated perceived difficulty and satisfaction with opening and closing the tailgate. The results of the analysis showed that perceived difficulty and satisfaction were statistically different depending on the vehicle, but did not depend on the personal characteristics of the participants. The perceived difficulty and satisfaction regression model of tailgate opening and closing was developed by mechanical force variables and had a relatively high adjusted R2 ranging from 0.62 to 0.73. The models showed that the the initial close and open force, the difference between initial and maximum close force and the difference between initial and auto-fall angle should be small for the low perceived exertion and high satisfaction. In addition, the correlation analysis between IQS score of tailages and perceived difficulty and satisfaction showed that the IQS scores were more related to the perceived difficulty and satisfaction of closing than those of opening. The results of the study will be helpful to design and test mechanical open and close structure of SUV tailgates.

This paper aims to identify the impact on self-satisfaction of shopping tendencies and purchase behaviors for luxury goods. The research was conducted by survey method using questionnaires. The subjects of this study were female consumers from 20 to years old with a high pusrchasing capability for luxury goods. Using the statistics program SPSS 21.0, factor analysis, reliability analysis, one-way ANOVA, and multiple-regression analysis were executed. The analysis results are summarized below. For shopping tendency depending on ages, pleasure pursuit tendency showed insignificant difference in 40~50s, but significant difference in 20~30s. For the self-satisfaction, the interpersonal satisfaction showed the difference by age group, which was much higher in the respondents in 30~50s than those in 20s. Individuality pursuit tendency and rational shopping tendency had impact on self-satisfaction and rational shopping tendency on interpersonal satisfaction in 20s. Pleasure pursuit tendency and rational shopping tendency had impact on self-satisfaction and interpersonal satisfaction and pleasure pursuit tendency on the economic satisfaction in 30s. Pleasure pursuit tendency had impact on self-satisfaction and economic satisfaction and rational satisfaction on interpersonal satisfaction in 40s. Pleasure pursuit tendency and rational shopping tendency had impact on self-satisfaction and interpersonal satisfaction in 50s. High quality had impact on self-satisfaction and economic satisfaction and practicality on interpersonal satisfaction in 20s. High quality had impact on self-satisfaction and interpersonal satisfaction in 30s. High quality had impact on interpersonal satisfaction in 40s. High quality had impact on all elements of self-satisfaction for the respondents in 50s, practicality had negative impact on interpersonal satisfaction.

The purpose of this study was to evaluate the satisfaction with school meal service and the food preference in elementary school students who are in their growth period. A total of 484 students (242 boys) participated and completed a questionnaire survey. The results indicated that the merit of school meals was the highest in ‘balanced diet’. 'Food hygiene' and 'delicious food' were the most important factors in school meals. Most of the students wanted ‘balance between eastern and western foods’ and ‘new dishes’ for the menu of school meals. For the distribution of meals, ‘various kinds of side dishes’ and ‘warmth of dishes’ were mainly required. The main problems of the current environment of school meals were ‘long waiting time’ and ‘noise of the cafeteria’. In satisfaction with the school meal service, the highest satisfactory factor was 'staffs’ cleanliness', following 'arrangement of furniture in cafeteria' and 'nutrition information-providing'; whereas, the lowest factor was 'staffs’ kindness'. In the preference of foods, students preferred ‘white rice’; whereas they did not like ‘bean rice’; and ‘fried rice' was preferred. In side dishes with meat and fish, most of the meats including ‘Tangsuyuk’ and ‘Bulgogi’ were preferred. For fish, ‘fried hairtail’ was preferred; whereas, ‘fried Spanish mackerel’ was not. In case of kimchi, ‘Chinese cabbage kimchi’ and ‘cubed radish kimchi’ were especially preferred. Considering these results, intensive improvement is required to increase school meal satisfaction by understanding the students' needs. An effort to allow the students’ preferences to be reflected in the menu is also needed

The purpose of this study was to empirically examine the effects of salespeople's self-determination, shared value; and communication satisfaction on their job satisfaction, organizational commitment, and turnover intention in a fashion company. Questionnaires were administered to 475 salespeople who worked in fashion shop at the time of the study. The data was analyzed via factor analysis, correlation analysis, and a structural equation model. The results indicated that self-determination was extracted as autonomy, competence, and relatedness. Only the relatedness of self-determination factors was positively correlated with formal and informal communication satisfaction. In addition, recognizing hared value was positively correlated with formal and informal communication satisfaction; whereas, the practice of shared value was positively correlated with formal, but not informal communication satisfaction. Formal communication satisfaction was significantly correlated with job satisfaction and organizational commitment. Conversely, informal communication satisfaction was significantly correlated with job satisfaction, but was not related to organizational commitment. Finally, job satisfaction was significantly correlated with organizational commitment and negatively correlated with turnover intention. Moreover, organizational commitment was negatively correlated with turnover intention. The implications of this research for human resources management within fashion companies are discussed in the concluding section of this paper.

The engineering knowledge and technology is core driving forces of continuous growth in knowledge based society. Companies, the government, and universities are the subjects of an innovation and the cooperation between them is very important. Nowadays, the main purpose of industry-university cooperation moves to train experts and develop a new product. A shift of the paradigm came from the change of recognition that the final consumers of the program are companies and the universities are supporters of the program. In this paper, we investigate the purpose, participation and satisfaction of companies to industry-academy technology cooperation through empirical studies. The need to expert training, product development and process development makes companies participate industry-academy technology cooperation and companies have different purpose of participation by the business type. Companies often feel that expert training, subsidiary purpose of industry-academy technology cooperation, is more important than product development or process development. This result is caused by the real world environment of small and mid-size companies, lacking of technology experts. The participation of companies to each technology cooperation program (technology transfer, joint technology development, consigned technology development, technology consulting, co-op. lab.) is also different by business type. The companies’ satisfaction with the purpose of process development is relatively higher than that with the purpose of product development and companies show also different satisfaction value by business type and participating program. The results of this study can give a contribution to the design of demand oriented industry-academy technology cooperation model.

The purpose of this study was to examine the relationship between the smoking and eating habits of high school students. We also presented the basic data for the effective smoking cessation and smoking prevention programs, and proper nutrition education programs. We surveyed 304 high school male students in Sokcho city. The results were as follows ; a total of 23.7% of the subjects were smokers, the smokers spent more pocket money than the non-smokers and they also spent more time on the internet or smartphone. The smokers had lower awareness of the dangers of smoking than that of non-smokers. They started drinking alcohol earlier than the non-smokers. Their water intake was higher and they preferred consumption of high-protein foods like fried chicken, but were not inclined to vegetables and sour tasting foods. These results imply that smoking habits of the subjects affected their eating and drinking habits. A matter of concern was the low intake of vegetables and sour tasting foods, which could lead to a deficiency of nutrients such as vitamins, minerals and dietary fibers. The smokers were less satisfied with their school life than the non-smokers. There was a negative correlation with the degree of awareness of the dangers that smoking can cause. Conversely, the amount of smoking and drinking habits were positively correlated. To reach a healthy adulthood, it is crucial to quit smoking and participate in smoking prevention education along with nutrition education and abstinence education for the adolescents.

목 적: 비점수차 보정렌즈(Test lens)와 비점수차를 보정하지 않은 일반 렌즈(Control lens)로 제작된 비 정시용 스포츠 선글라스의 임상 성능을 평가하였다. 방 법: 등가구면 굴절력이 -0.50D~-5.00D 이하인 성인남녀 55명을 대상으로 일반 렌즈와 비점수차 보 정렌즈로 가공된 스포츠 선글라스를 각각 착용시켰다. 10분과 60분 후에 원거리 정지시력(고/저대비), 동체 시력, 입체시력 및 사위도를 측정하였으며, 설문을 통해 선명도, 편안함, 만족도 등 자각증상을 조사하였다. 두 렌즈는 모두 8 curve의 Polycarbonate(n=1.59) 재질로, SOMO Optical(Korea)에서 제작하였다. 비점수 차 보정렌즈는 Thin-Tech 프로그램(Thin-Tech Lens Technologies, USA)을 이용하여 설계하였으며, 선글 라스 프레임은 SWANS WARRIOR 6(Yamamoto Kogaku, Japan)를 사용하였다. 결 과: 착용 10분 및 60분 후 일반 렌즈와 비점수차 보정렌즈에 의한 원거리 단안 및 양안의 정지시력(고 /저대비)은 모두 유의한 차이가 없었다. 동체시력은 착용시간이 증가할수록 두 렌즈에서 모두 유의하게 증가 하였지만(p<0.05), 두 렌즈 사이에 유의한 차이는 없었다. 그러나 저도 근시군(SE≤-2.00D)에서 일반 렌즈 보다 비점수차 보정렌즈를 착용했을 때 동체시력이 높았다(p=0.03). 일반 렌즈 및 비점수차 보정렌즈 착용 후 10분과 60분의 자각증상을 비교한 결과, 비점수차 보정렌즈는 선명도, 편안함 및 만족도 모두 10분 후보 다 60분 후 더 높았다(p<0.05). 또한 착용 후 10분 및 60분에서 선명도, 편안함 및 만족도 모두 비점수차 보 정렌즈가 일반 렌즈보다 더 높았다(p<0.05). 비점수차 보정렌즈 착용 후 10분과 60분 모두 굴절이상도와 설 문점수 사이에 유의한 상관성이 있었다(p<0.05). 결 론: 저도 근시(SE≤-2.00D)에서 동체시력은 비점수차 보정렌즈가 일반렌즈보다 더 좋았으나, 원거리 정지시력과 입체시력 및 사위도는 유의한 차이가 없었다. 자각적 만족도는 비점수차 보정렌즈가 일반 렌즈보 다 우수하였다. 이로부터 중등도 근시(SE≤-5.00D)까지 비점수차가 보정된 곡률이 큰 스포츠 선글라스를 비 교적 만족스럽게 착용할 수 있고, 저도 근시(SE≤-2.00D)에서 비점수차 보정효과를 더 크게 느낄 수 있을 것으로 사료된다.

목 적: 안경과 콘택트렌즈 구매장소에 따라 안경사의 직무신뢰도 및 안경과 콘택트렌즈 가격의 만족도에 대한 의견 차이가 있는지에 대하여 알아보고자 하였다. 방 법: 2015년 5월에서 6월 두 달 동안 대구·경북, 부산·경남지역의 안경광학과 재학생과 고객을 대상 으로 안경과 콘택트렌즈 구매 장소, 안경사의 판매 및 검안에 대한 신뢰도 및 안경과 콘택트렌즈 구매가격 만족도에 대한 설문을 실시하였다. 결 과: 직무신뢰도에서 검안은 남자의 평균값이 가장 높았고(3.89±0.88), 가격만족도에서는 모두 여자 의 평균값이 높았다(3.18±0.72). 구매장소에 따른 상관관계에서는 비 프랜차이즈의 검안신뢰도가 가장 높 았다(3.99±0.91). 결 론: 구매장소에 따른 직무신뢰도와 가격만족도에 대하여 일부 항목에서 유의한 차이가 나타났고, 이 결과를 바탕으로 직무신뢰도와 가격만족도를 높이는 자료로 이용될 수 있을 것이라고 생각한다.

Local food is widely known as a ‘safe food’ and its consumption has been made from many local consumers. A study about factors that gives influence on consumer satisfaction in local food enterprise is insufficient. So researcher tries to figure out related factors using empirical method. In study, use perceived quality of the local food, reputation of local place, brand value, customer satisfaction and recommendation to set up causal models and examine the structural relationships for managerial implication. The result show us perceived quality and brand value has a positive effect on consumer satisfaction, reputation of local place doesn’t have a significant effect on consumer satisfaction. In last consumer satisfaction has positive effect on recommendation intension. Base on this result, researcher provide managerial implication and limitation if this study.

주민등록 인구가 현저히 감소되고 있음에도 지역여건을 고려하지 않는 운영보조금의 배정 및 획일적 프로그램 운영 등에 아쉬움을 남기고 있다. 현재 청소년들이 처한 환경은 입시 위주의 성적 제일주의로 학교 부적응과 학교중단 사유 등이 증가하고 있는 추세에 있다. 또한 가족구조가 변화하고 있어 조손, 다 문화, 소년소녀 가장 등이 늘고 있고 청소년 문제를 야기하고 있는 이들에게 상담과 치유를 동반하는 청 소년수련관은 건전한 육성과 균형 있는 성장을 지원할 수 있는 터전이고 수련 거리를 갖춘 시설로서의 목 적 수행과 청소년수련관 이용자 서비스 향상을 위해 운영하고 있다, 본 연구는 청소년들이 다양한 체험활 동과 청소년의 건전한 육성 발전과 균형 있는 성장을 위해 청소년수련관 운영 실태를 분석한 결과 나타난 문제점으로는 재정이 열악하고 전문 청소년지도사의 인력 부족 및 고용의 불안정, 청소년의 욕구에 부합 한 프로그램의 미흡하며, 청소년 이용 시 불편과 인지도가 낮은 편으로 나타났다. 이에 따라 청소년수련 관 이용자 서비스 만족도 향상을 위해서는 첫째로, 지역사회가 요구하는 욕구조사와 이를 토대로 창의적 이고 혁신적인 지역특성에 맞는 프로그램 개발이 선행되어야 하고, 둘째로, 청소년 지도사 들의 직업적 전문적 안정을 위해서는 신분보장과 더불어 급여체계를 복시시설 종사자와 동일하게 하되 호봉체계를 3호 봉~15호봉으로 조정하여 현실화가 필요하다. 이는 직업의 안정과 고용불안을 줄여 생동감 있는 직장으 로 변화되어야 만 한다. 셋째로, 재정운영에 관한 사항으로 법인 전입금의 철저한 지도감독과 수련관 수탁 운영 시 운영계획 안을 실행 여부를 준수할 수 있도록 정기적 지도감독이 선행되어야 하고 이를 위해서는 자립형과 지원형 의 목적 사업 비율을 철저하게 준용함과 동시 평가에서도 인센티브 제도를 도입하여 운영보조금 차등 지 급 등으로 경쟁력을 제고 할 필요가 있다.

최근 우리나라는 출산율의 급격한 저하와 노인인구의 급증에 따른 사회 경제적 대처방안이 시급히 요 구되었다. 세계에서 빠른 인구고령화에 따른 노인의 문제는 퇴직으로 인해 발생하는 역할상실과 빈곤이 다. 노인복지차원에서 노인소득보장정책이 제대로 이루어지지 않은 상태에서 단지 노인이라는 이유만으로 일을 포기해야만 하는 현상은 노인들에게 신체적·정신적 고통을 초래하고 급기야 노인자살, 가족 문제로 확대되어 사회 전체에 부정적인 영향을 미치게 된다. 일의 세계는 자신의 정체감의 중요한 부분이다. 건강한 노인이 일자리 기회를 통해 능동적으로 사회참 여에 몰입할 수 있다면 인간의 기본적 욕구와 심리사회적 욕구도 충족시키고 사회적으로도 기여할 수 있 게 된다. 본 연구는 선행연구를 분석하여 노인 일자리를 통한 만족 요인을 파악함으로써 일자리 참여 노인들이 생활만족, 직무만족, 자아존중감이 증진되는 것으로 평가되었다. 일자리 참여를 통한 노인의 생활만족 요 인은 자신의 생애를 의미있게 받아들이므로 자신의 인생에 대해 총합적으로 긍정적인 만족 태도를 나타나 며, 노인에게 적합한 근로활동을 통한 직무만족 요인은 노년기 생활의 경제적 의미로 작용하면서 동시에 생활전반에 만족감과 보람을 느끼는 것으로 나타났다. 또한 일자리 참여를 통한 노인의 자아존중감 요인 은 노인이 자신에 대해 긍정적인 존재로 인식하므로 정신적 건강에 중요한 영향을 미치고 개인의 행복감, 신체적 건강 등 퇴직으로 인한 전체적인 삶의 질에 중요한 요소로 작요하는 것으로 밝혀져 노인복지의 일 자리 정책의 중요성이 더욱 기대되는 것으로 연관되어진다. 따라서 2004년부터 실시하고 있는 노인일자리 사업이 노후소득보장제도로 확대되어 맞춤형 일자리와 교육의 홍보로 우리나라의 이상적인 노인복지정책이 실현되어야 하는 필요성이 더욱 제기되었으며, 노인 의 역할상실과 여가문제, 심리사회적 고립문제, 질병문제, 가족문제 등을 예방 할 수 있는 방안임을 알 수 있었다.

Mobile phone market, a market of the device leading the digital convergence as well as positioning itself as one of the national growth driving industry and as a daily necessity, is led globally by companies that have been actively responding to changes in the so-called Smart Revolution environment. Lately, however, the Smart Phone market is prospected to move from growth phase to mature phase by the scholars. In order for a company to proactively respond to the change in such market condition, it is imperative that they ensure absolute advantage in customer loyalty over their competitors by revolutionising the after-sales service(A/S) quality that will lead to service satisfaction. This study aims to configure what dimensions make up for mobile phone A/S quality, and how this quality affects customer satisfaction and loyalty as well as proposing directions for A/S quality improvement by identifying them case by case to see what dimensions have more impact on customer satisfaction.

This study aimed to evaluate the perceived exertion and satisfaction in opening and closing SUV tailgates and explain them with the mechanical force. The study measured the mechanical open and close force for 42 SUV tailgates and evaluated perceived exertion and satisfaction of opening and closing with 100 male participants from 20’s to 50’s. The regression models of perceived exertion and satisfaction showed that small initial closing and opening force, difference between initial and maximum closing force and difference between initial and auto-fall angle have positive effect. The results of the study will be helpful to design and test mechanical open and close structure of SUV tailgates.