Recently, there are many problems of service qualities such as regular-rapid-safe -comfortable transport, that was traditionally advantages in urban railway transportations. These problems cause train delays that affects consecutive schedule, capacity, operation plans, and it is hard to prevent the propagation of delay and find the recovery solution. Because the urban transport demands is continuously increased and the railway service is also expanded, the railway operation company makes efforts to improve operation performance and efficiency for passengers. In this paper, we analyse the issues and problems existing in the major operation line of high-density urban railways, and suggest the development direction of intelligent operation technology to improve the urban railway service by minimizing the occurrence and propagation of delay. And the result of numerical case study is also presented.

The research proposes the complementary methodology using integrated hypothesis testing and confidence interval models that can be identified the statistical difference and practical equivalence. The models developed in this study can be used in the quality improvement processes such as QC story 15 steps. For the expressions of CI4LSD(Confidence Interval for Least Significant Difference) and CI4TOST(Confidence Interval for Two One-Sided Tests) are simple, quality practioners can efficiently handle them. CI4TOST models as a complement can be applied when CI4LSD models are influenced by sample size and precision.

This paper analyzes the difference between theoretical cost of quality and real world cost. Examined are the theoretical cost structure of quality, it’s measurement styles, a process based improvement strategy of quality cost, and possible adaptation of d

This paper analyzes the difference between theoretical cost of quality and real world cost. Examined are the theoretical cost structure of quality, it's measurement styles, a process based improvement strategy of quality cost, and possible adaptation of decision making concepts in enhancing the cost structure. This study will contribute to the literature in delineating an improvement process of quality cost by adjusting service policy.

The paper proposes the misuse types of statistical quality tools according to the kind of data and the number of population in DMAIC process of six sigma. The result presented in this paper can be extended to the QC story 15 steps of QC circle. The study also provides the improvement methods about control chart, measurement system analysis, statistical difference, and practical equivalence.

The effects of vinegar, alcohol and ascorbic acid on the color, microorganism, sensory properties and flavor pattern of minced ginger (MG) were investigated during storage for 28 days at 30℃. The values of L (lightness),a (redness) and b (yellowness) of the control (T-0) and all the treatments changed slightly at the initial stage of storage, however the elapse of time accelerated the changes. The total bacterial counts of T-0 showed 5.37 × 107CFU/g at the initial stage, but the MG-treatments decreased the bacteria above 4 log compared to T-0. It was showed that the additives were effective for inhibition of the growth of microorganism. Sensory properties of flavor intensity test showed no significant difference between T-0 and MG-treatments (p < 0.05). The result of volatile flavor contents of electronic nose analyzer (ENZ) showed that MG-treatments (T-I, T-II, T-III) was recognized stronger than non-treatment at the initial stage, but the change of flavor compound were stabilized soon regardless of type or quantity of additives during total storage period at 30℃.

This paper reorganized five service qualities dimensions of ski-resorts, then derived the improvement priority order of the service quality through a satisfaction measure considering the importance. There’re more competitive situations to guarantee custom

In order to advance the service quality of education, the study is to takes measures on the satisfaction of teachers who are really important personnel resources and can be said internal customers of the education system. Previous studies on the service quality show that most of them focused on students, particularly on the improvement of their satisfaction. Therefore the study tried to measure the satisfaction degrees of teachers, so that it might seek ways for the advancement of the teaching environment and teaching service quality, for which it has utilized the Performance Model developed by Hung et al.(2003). For the purpose, surveys were conducted on 303 teachers of elementary schools and the collected data were analysed with SPSS statistic programme and the Performance Model. As a result a total of 18 items are mentioned as those to be improved. They include : Education Environment, Workplace Conditions, Performance Reward, Budget Arrangement, Welfare System. They are closely related with the two items of Performance Reward and Welfare System. In conclusion, it is confirmed that teachers who belong to the provincial office of education in Gyeongsangbuk-do want the same level of performance reward with that of the other professional groups and they also want to enjoy such a welfare as academic fees for the children who studies at colleges and graduate schools. Therefore it is necessary to improve such complaints that it would give satisfaction to the teachers, the internal customers of the education organization.

Since six sigma program was first introduced in late 1990's, it has been evolved in Korea. The number of six sigma adopting company are getting increased and diversify manufacturing, service, government. In these days, the rapid innovation of internet technology change the media industry's game rule. This paper is concerned with a six sigma applications to internet media portal service company. The main focus of this study is to introduce an empirical study on the implementation of DMAIC procedures for internet media portal service company.

본 연구에서는 단지 내 아파트 블록포장 50곳의 현장조사를 통하여 주요 파손형태를 조사하여 공용성을 평가하였다. 공용성 평가결과에 따르면, 조사대상지역에서 9년의 공용연수를 가진 블록포장의 유지관리지수는 7.9에서 8.9사이이며, 블록포장의 상태는 양호한 것으로 나타났다. 따라서 건설교통부 '보도설치 및 관리지침'에 10년으로 제시된 보도의 교체주기는 검토할 필요가 있다는 결론을 도출하였다. 또한 블록포장의 공용성을 객관적으로 평가하기 위해서 일본블록포장협회에서 제시한 유지관리 기준과 건설교통부 '보도설치 및 관리지침'의 유지관리기준을 조합하여 국내 현실에 적합한 유지관리기준을 제시하였다. 외국과 비고할 때 국내의 블록포장의 기준에는 내구성 관련기준과 줄눈채움재 및 모래안정층의 품질관리 기준이 명확히 제시되어 있지 않다. 따라서 블록포장의 기대수명과 유지관리비용을 줄이기 위하여, 본 연구에서는 국내외 기준을 비교하여 이러한 기준들을 국내기준에 포함시킬 것을 제안하였다.

Over ten years, 6sigma management is applied a lot in the part of indirect business as well as the manufacturing industry. But it has still been used restrictively the technique used on DMAIC that is a basic Roadmap of 6 sigma. This paper finds the improving skills that is used in the parts of manufacturing and indirect business and demonstrates their available scope with 6sigma projects. And this indicates which skills for improving are used valuable on each step of DMAIC with a systematic classification.

  절삭가공에서 가공조건은 가공비용의 감소와 제품 품질의 향상에 영향을 주는 주요 요인 중의 하나이다. 본 논문에서는 밀링작업을 대상으로 가공조건을 보다 효율적으로 수정하고 이를 지속적으로 향상시킬 수 있는 방법론과 이를 기반으로 개발된 작업설계시스템을 소개한다. 개발된 시스템은 (1) 표준 가공조건을 세부 공정별 요구 사항이 만족되도록 수정하고, (2) 퍼지아트맵 신경회로망 모델을 이용하여, 생성된 가공조건을 온라인(incremental) 학습한 후,

It is necessary to deal with the process capability index carefully because it has been developed with certain assumptions. Companies make a decision on processes through the results obtained by using and treating data extracted from the processes. However if they have incorrect or wrong results, they cannot lead to proper outputs but also bring to loss of the competition in quality. Therefore, this study will show a method to analysis Cp (process capability ; CP) and an idea of mass-production on Pp (process performance ; PP) based on the Sigma Estimate which is one of the uncertainty in the process capability index and makes a lot of error. To apply this method, it is essential to understand and to analyze the processes exactly. Especially, it is required to establish the more accurate process capability index that can quickly and properly respond to changes on processes to recognize the small changes on the process which lies in specification in mass production system that the continual monitoring of quality managers is required.

Standardization strategy is considered as an important approach for the organization growth and competitiveness. Major contents of standardization are the selection of standardization area and management of standardization timing under limited resources. The developments of standardization road map and its driving strategy in construction area are important policy subjects in view of investment scale and national economy. In this paper, we aim to survey on the standardization theory and its application in construction field and suggest research direction for driving strategy of standardization road map development.

Over ten years, 6 sigma management is applied a lot in the part of indirect business as well as the manufacturing industry. But it has still been used restrictively the technique used on DMAIC that is a basic roadmap of 6 sigma. This paper finds the improving skills that is used in the parts of manufacturing and indirect business and demonstrates their available scope with 6 sigma projects. And this indicates which skills for improving are used valuable on each step of DMAIC with a systematic classification.