This study analyzed the main effect on organizational commitment of organizational justice factors and the moderating effects of appraisal instrumentality on the relationship of three justice factors(distributive justice, procedural justice, and interacti

최근 정보화 · 세계화의 급진전으로 기술적 역량이 강조되면서 경쟁은 격화 되고 이로 인해 조직구성원들의 감성은 메말라 가고 있다. 조직의 목표를 보다 효율적으로 달성하기 위해서는 상생할 수 있는 환경과 여건을 조성하고 따스한 가슴을 자극하는 감성엔진과 감성역량을 배양할 필요성이 제기되고 있다. 본 연구는 감성리더십과 조직감성 그리고 조직구성원의 몰입적인 태도간의 인과관계를 구명하는데 연구의 주안점을 두었다. 감성리더십을 측정하기 위한 변인은 자기인식능력

The principal objective of this study was to determine how the internal marketing of the contract foodservice management company affects job satisfaction and organization immersion, as well as the influence of the satisfaction of internal customers (employees) has on job satisfaction and organization immersion, and the function as a preceding variable that improves service quality. T-test, ANOVA, and linear regression analysis was conducted to analyze the hypotheses of the study. The summary of study as per the result of this corroborative study is presented as follows: It was verified that internal marketing affects organizational immersion and the job satisfaction of employees, and job satisfaction plays a crucial role in organizational immersion. Moreover, it was also confirmed that the higher the internal marketing is, the higher the job satisfaction and organization immersion will be, thereby improving the service quality provided by employees. If enterprise regards employees as internal customers and constantly and efficiently conducts internal marketing activities such as internal communication, training, welfare, compensation, delegation of power, supporting the management, etc, the organizational immersion and job satisfaction of employees will be heightened, thereby enhancing loyalty and pride in the organization to provide services with better quality.

The aim of the study was to analyze the relationship between empowerment, job satisfaction, and organizational commitment among physical therapists. Currently, healthcare is changing very rapidly with developments in science and technology. In response to these rapid and uncontrollable changes, organizational members are often empowered. Through the empowerment process, feelings of powerlessness and frustration can be reduced and factors promoting work performance, such as job satisfaction and organizational commitment could be enhanced. One said this term popularly, there was a lack of study. There have been few studies on physical therapy administration. Data was collected from 352 therapists from many hospitals from February 1 to February 28, 2008, and analysis of variance, Pearson's correlation, etc., were performed. The results were as follows: Of all the characteristics of empowered subjects, gender (p<.05) and age were observed to be significantly different (p<.01). Educational background, working pattern, marriage status, and the period of duty were observed to be different among empowered therapists (p<.001). The degree of empowerment as perceived by therapists was 58.72. Empowerment was correlated with job satisfaction and organizational commitment (p<.01). The study on empowerment was significant from the aspect of strategies to increase work performance. To elucidate the optimal strategy to effectuate empowerment in clinical practice, we studied various aspects of empowerment. Further studies on the relationship between empowerment and organizational commitment are warranted.

The purpose of this study was to examine the job satisfaction of foodservice managers at schools in Jeju, Korea, according to the organizational culture and commitment of the school foodservice and administrative departments. The subjects included 144 (98.6%) dieticians from Jeju schools. The data were analyzed by descriptive analysis, reliability analysis, factor analysis, ttests, ANOVA, and Pearson's correlation coefficients, using the SPSS Win 12.0 program. In terms of organizational culture, the dieticians perceived the 'human relations model' and 'internal process model' as the strongest types for the school foodservice departments and administrative departments, respectively. However, for both types, a gap existed between the organizational culture that was perceived and that which was expected. In particular, the subjects expected that the 'human relations model' and 'open systems model' were the most important organizational culture types. In terms of the subjects' organizational commitment scores, loyalty and pride scored highest whereas unity scored lowest. For the level of job satisfaction, the performed work itself scored highest and was deemed most important. Additionally, organizational culture was positively correlated to the factors affecting organizational commitment and job satisfaction. Finally, the surveyed managers had high demands for a human relations-oriented organizational culture to enhance job satisfaction.

역할갈등과 역할모호성이 조직몰입에 미치는 영향력을 미국, 멕시코, 인도네시아 다국적기업 종업원을 대상으로 국가간 비교분석하였다. 분석결과 3개국 모두 역할갈등과 역할모호성은 조직몰입에 유의한 부의 영향을 미치는 것으로 나타났다. 역할갈등과 역할모호성의 조직몰입에 미치는 영향력이 홉스테드 문화모형의 문화차원중에서 권력간격과 불확실성 회피차원의 영향을 받는지 분석하였다. 국가간 영향력의 차이를 검증한 결과 역할갈등이 조직몰입에 미치는 영향력은 낮은 권력간격 문화에 속하는 미국 종업원이 높은 권력간격 문화에 속하는 인도네시아 종업원보다 높게 나타났다. 아울러 역할모호성이 조직몰입에 미치는 영향력은 높은 불확실성회피성향 문화에 속하는 멕시코 종업원이 높은 불확실성회피성향에 속하는 인도네시아 종업원 보다 높게 나타났다.

Since IMF system was introduced once, downsizing has been usual phenomenon in business sphere. Downsizing influences the unemployed, and also the survivors such as in job stress, communication bias, lower organizational commitment and so on. This paper reviewed the relationship between organizational commitment and service quality, and the moderating effect of sex in hotel. Based on the responses from 494 hotel employees, the results of multiple regressional analysis showed that affective OC and normative OC have affirmative effects on service quality. The results of moderating analysis showed that continuance OC has an affirmative interactive-effect on responsiveness, assurance, and empathy with gender, and affective OC an negative interactive-effect on assurance.