IT security service provides customers with the capability of protecting the networked information asset and infrastructures, and the scope of security service is expanding from a technology-intensive task to a comprehensive protection system for IT environment. To improve the quality of this service, a research model which help assess the quality is required. Several research models have been proposed and used in various service areas, but few cases are found for IT security service. In this work, a research model for the IT security quality has been proposed, based on research models such as SERVQUAL and E-S-QUAL. With the proposed model, factors which affect the service quality and the best quality measure have been identified. And the feasibility of using quantitative measures for quality has been examined. For analysis, structural equation modeling and various statistical methods such as principal component analysis were used. The result shows that satisfaction is the most significant measure affected by the proposed quality factors. Two quality factors, fulfillment and empathy, are the main determinants of the service quality. This leads to a strategy of quality improvement based on factors of emotion and perception, not of technology. The quantitative measures are considered as promising alternative measures, when combined with other measures. In order to design reliable quantitative measures, more work should be done on target processing time and users’ expectation. It is hoped that work of this research will provide efficient tools and methods to improve the quality of IT security service and help future research works for other IT service areas.

IT security service protects their networked information asset and infrastructures using experts’ knowledge. To improve its service quality, by exploring quality factors and assessing the quality level, an approach based on a research model is required. Several research models have been proposed and used in various service area, but few cases of IT security service are found. In this work, a research model of service quality has been proposed, based on the existing research models such as SERVQUAL and E-S-QUAL. The factors which affect the quality of IT security service and the best quality measure including quantitative measures have been identified. By comparing them, the feasibility of using quantitative measures for quality measures has been addressed. For analysis, structural equation modeling and various statistical methods were used. The result shows that, among the three quality measures, satisfaction is the most significantly affected one by quality factors. The quantitative measures show positive correlation with other perceived quality measures. The analysis of the result provides several suggestions which can be used in measuring and improving the quality of IT security service. Emotional factors such as empathy are as important as the swiftness of service, which leads to a strategy of quality improvement based on customer satisfaction, not solely on technology only. And, in order to design reliable quantitative measures, standards such as rational target processing time should be first established. The work of this research will provide efficient tools to improve the quality of IT security service and help the quality research for other service areas.

This research introduces the Financial Effect Measurement (FEM) models which measures both the improvement and the innovation performance of Quality Control Circle (QCC) and activities of Six Sigma. Concepts and principle of Comprehensive Income Statement (CIS), Balanced Scorecard (BSC), Time-Driven Activity Based-Costing (TDABC) and Total Productive Maintenance (TPM) are applied in order to develop the 4 FEM models presented in this paper. First of all, FEM using CIS depicts the improvement effects of production capacity and yield using relationships between demand and supply, and line balancing efficiency between bottleneck process and non-bottleneck processes . Secondly, cause-and-effect relation of Key Performance Indicator (KPI) is used to present Critical Success Factor (CSF) effects for QC Story 15 steps of QCC and DMAIC (Define, Measure, Analyze, Improve, and Control) of Six Sigma. The next is FEM model for service management innovation activities that uses TDABC to calculate the time-driven effect for improving the indirect activities according to the cost object. Lastly, FEM model for TPM activities presents the interpretation of improvement effect model of TPM Capital Expenditure (CAPEX) and Operating Expenditure (OPEX) maintenance using profit, cash and Economic Added Value (EVA) as metrics of enterprise values. To better understand and further investigate FEMs, recent cases on National Quality Circle Contest are used to evaluate new financial effect measurement developed in this paper.

Quality management system(QMS) made by international standard organization(ISO) for the testing and analysis bodies is increasingly required when countries trade their goods according to global trade regulations. This paper mentioned how to build the quality management system on domestic environmental measurement institutions and international trends on global environmental market. A conformity assessment system corresponded with the global standard and regulations has sharply been on the rise in all industrial fields as well as the environmental markets. Accordingly we should construct an appropriate QMS operation to promote analysis precision and spreading to all industrial sectors in order to survive on rapidly changing the current tendency of the times. Through this way, we can have global competitiveness. Especially, the settlement of a systematic and scientific quality assurance system is the key subject from the environmental analytical bodies to every societal industrial institutions.

IPTV 서비스가 미래의 방송시장을 주도하고 안정적으로 서비스를 제공하기 위해서는 다수의 사용자에게 망 자원이 공유되며 비 연결형, best-effort 서 비스를 제공하는 IP 기반 네트워크에서 효과적인 품질관리가 이루어져야 한다. 본 연 구에서는 실시간으로 IPTV 서비스의 객관적인 품질 측정을 위해서 윈도우 플랫폼을 기반으로 실시간 방송 스트리밍 서비스의 품질을 측정하기 위한 소프트웨어를 구현하 였다. 또한 품질평가에 대한 객관성과 정확성을 검증하기 위해 영상, 음성 스트림의 품질 측정을 위한 표준문서를 참고하여 네트워크 기반 품질지표를 선정하고 상용 계 측장비와 성능을 비교하였다 . 구현된 품질측정 소프트웨어의 성능은 상용 계측장비의 측정 결과와 비교하여 정확한 품질측정 성능을 보였고 상용 계측장비를 대체할 수 있 음을 검증할 수 있었다.

In this Paper, We study on establish for unit of measure. Quality means abstract for customer needs. we surveyed unit of measurement of quality feature of Juran, Taguchi, 6 sigma method. We suggest unit of measurement of quality feature. Each enterprise can use defining own unit of measurement of quality feature. Effect is expected in enterprise that these proposals do quality control. There is meaning in direction that measuring mean of quality feature that propose in this treatise understands actuality to be deeply and reconcile exact point of theory.

The purpose of this study is to develop measurement items for quality cost in service industries. Quality cost is necessary in order to evaluate quality management activities. It is clear that the quality cost in service industry is different from manufac

본 연구에서는 가시광 및 근적외선 초분광 반사광 영상 시스템을 이용하여 배추의 건전종자와 퇴화종자를 선별할 수 있는 기술 개발에 관한 연구를 수행하였다. 초분광 반사광 영상을 이용하여 배추의 건전종자와 퇴화종자를 선별할 수 있는 최적의 반사광 파장 조합을 구명하고 이를 이용하여 퇴화종자를 검출할 수 있는 초분광 영상 알고리즘을 제시하였다. 본 논문의 전체적인 결론을 요약하면 다음과 같다. 가) 배추의 건전종자와 퇴화종자를 구별하기 위해 초분광 반사광 스펙트럼을 이용하여 PLS-DA 모델을 개발하고 성능평가를 수행하였다. Calibration set의 분류 정확도 97.6%이고 test set의 분류 정확도는 96.9% 이었다. 나) 배추의 건전종자와 퇴화종자를 분류하는데 가장 큰 영향을 미치는 파장대는 680 nm로 확인 되었으며, 이는 배추종자가 퇴화하는 과정에서 발생하는 chlorophyll 변화의 영향으로 사료된다. 다) 개발한 PLS-DA모델의 beta coefficient를 적용한 PLS의 영상을 이용하여 건전종자와 퇴화종자를 선별한 결과 분류정확도 96.8%로 육안 및 일반 컬러 카메라로 선별하기 힘든 배추의 퇴화종자 검출이 가능한 것을 확인할 수 있었다.

In this Paper, We study on establish for unit of measure. Quality means abstract for customer needs. we surveyed unit of measurement of quality feature of Juran, Taguchi, 6 sigma method. We suggest unit of measurement of quality feature. Each enterprise can use defining own unit of measurement of quality feature. Effect is expected in enterprise that these proposals do quality control. There is meaning in direction that measuring mean of quality feature that propose in this treatise understands actuality to be deeply and reconcile exact point of theory.

Currently, interest on physical distribution is increasing due to burden of oil cost increases as oil price rises day by day. As interest grows, there are number of studies have been conducting on saving the cost of distribution. On the other hand, number of study on service of distribution is insufficient. Actually, subject of service of physical distribution have been studied by number of survey organizations, research organizations and mass media. Although, configuration for each organization is different from each other and it is hard to measure objective satisfactory factor of customers. This means needs for constructing standardized measuring tool as well as research on measuring service quality of distribution is not active. Therefore, this research is to compare and analyze compatibility of service quality measuring using SERVQUAL and SERVPERF and trying to clarify differences affected by importance service quality by each level to actual service quality. Also, this research is to make basic and standardized measuring model to improve quality of physical distribution especially using analysis of service quality and customer satisfaction of pallet pool service which contributes rationalization of distribution and reduce the cost by standardizing specification and size of pallet, allowing sharing of pallet. To conduct this research, case study of a company A is used where it is in a pallet pool business. Using this example, the goal is to give help on pallet pool business a strategic exercise if the business by point out major factors that affect customer satisfaction by collecting customer assessment along with examination of SERVQUAL and SERVPERF in measuring service quality if pallet pool service.

본 연구는 국내에 적합한 지불규정을 도입하기 위해 아스팔트 포장의 품질측정 방법을 제시하고자 수행되었다. 지불규정은 통계이론을 바탕으로 포장의 품질을 결정하여 시공비용을 조정하는 방법으로 지불규정을 적용하는 미국 대다수의 주에서는 고유의 품질테이블을 이용해 PWL(Percent With in Limit)을 산정한다. 따라서 미국 South Carolina에서 적용중인 품질측정테이블을 사용한 PWL과 통계분석방법에 기초한 확률이론의 비교분석을 통해 PWL의 국내 적용여부의 가능성을 판단하였다. 시험포장구간의 데이터를 사용하여 통계이론을 이용해 산출한 확률값과 PWL을 미국AASHTO에서 제시한 지불계수(Pay Factor)에 대입한 결과는 큰 차이를 보이지 않았으며 확률값 도출을 위한 Z-Value산출과정에서 모집단의 평균을 추정해 계산한 확률값 역시 PWL과 유사한 값을 보였다. 또한 현행 아스팔트 포장의 시방규정을 만족하지만 표준편차가 큰 가상의 데이터를 이용하여 지불계수를 산정한 결과 데이터의 평균값은 현행 시방규정에 만족하지만 지불계수는 100%이하로 산정되는 경우가 있는 것을 알 수 있었다. 이는 PWL방법을 이용함으로써 균질하고 성능이 우수한 품질의 측정이 가능한 것을 의미하며 따라서 국내실정에 접합한 품질측정테이블을 개발하여 PWL을 국내 지불규정의 품질측정방법으로 사용하는 것이 적합한 것으로 판단되었다.

Dependent models in quality statistics are classified as serially autocorrelated model, multivariate model and dependent sample model. Dependent sample model is most efficient in time and cost to obtain samples among the above models. This paper proposes to implement parametric and nonparametric models into production system depended on demand pattern. Nonparametric models have distribution free and asymptotic distribution free techniques. Quality statistical models are classified into two categories ; the number of dependent sample and the type of data. The type of data consists of nominal, ordinal, interval and ratio data. The number of dependent sample divides into 2 samples and more than 3 samples.

세계적으로 각 분야에서 SERVQUAL 모형과 SERVPERF 모형 등을 이용한 서비스품질에 대한 측정과 관련된 연구들이 많이 수행되어 오고 있지만 서비스품질을 계량화시키기 위한 연구는 활성화되고 있지 못한 상황이다. 따라서 본 연구의 목적은 불확실하고 주관적인 환경에서 서비스품질을 객관성있게 측정하고 계량화시키기 위해서 Triangular Fuzzy Number(TFN)와 Analytic Hierarchy Process(AHP)를 이용하여 서비스품질을 측정하기 위한 방법을 제안하기 위한 것이다.