In the perspective of industrial health management, it is important for the employee to decrease their job stress, to improve their productivity and quality of labor. In this study, the job stress, and it's influence on PWI(Psychosocial Wellbeing Index) were investigated by the questionnaire survey of 138 industrial workers who had studied assistive technology in college. The contents of questionnaire consist of the demographic characteristics, job-related characteristics, job stress and psycho-social stress. We evaluated job stress by KOSS-SF(Korean Occupational Stress Scale-Sort Form) and psychosocial stress by PWI-SF(Psychosocial Well-being Index-Short Form). To analyze the results, we evaluated the exposure level of KOSS and PWI by demographic characteristics and job-related characteristics using significance tests. Also, we estimated the relationship among demographic characteristics, job-related characteristics, job stress and psychosocial stress, using correlation analysis. As a results, all workers were found to be in a group under the high risky stress. It showed that the scale index of female's job non-autonomy and pwi were much larger than those of male's. Therefore, to guarantee job autonomy of female workers should be more emphasized, to improve their working environment. Job type had significant relationships with many job stress category; physical environment, job demand, job instability and organization culture. Regarding pwi, the scale index of the workers who is in charge of the civil service such as contacting the disabled and the aged in person, were much larger than that of the other workers. Accordingly, the job stress management program including physical environment, job demand, job instability and organization culture, should be suggested, to decrease the stress of the workers in charge of the disabled and the elders service. The strongest predictors of pwi was organization system through maximum positive relations between organization system and pwi. Therefore, it indicates that improvement of organization system such as a fair merit rating, a manpower supply, demand plan and department cooperation is urgently needed to reduce pwi.

본 연구는 조직의 윤리적 분위기를 반영하는 지각된 윤리적 행동-커리어 성공의 연계성과 상사 신뢰가직원들의 스트레스에 미치는 영향을 검토하고자 했다. 이러한 목적을 위해서 스트레스에 대한 이들 두변수의 주 효과를 가설화하는 동시에 상호작용효과도 예측하였다. 527명의 사무직 근로자들의 응답을 기초로 다중회귀분석을 실시한 결과, 지각된 윤리적 행동-커리어 성공의 연계성과 상사 신뢰는 각각 스트레스에 대한 중요한 예측변수임을 발견했으며, 상사 신뢰는 또한 윤리적 행동-커리어 성공의 연계성과 스트레스의 관계에서 유의한 조절변수임을 확인했다. 이러한 결과들은 조직 윤리와 신뢰에 관한 후속 연구자들에 의미 있는 논제를 제공하며, 조직변화를 추구하는 기업의 경영자들과 HR 담당자들에게는 실무적 시사점을 제공한다.

This paper reviewed the relationship between job stress and service quality, and the moderating effect of organizational justice in food service restaurant. Based on the responses from 209 employees, the results of multiple regression analysis appeared as follow; 1) job stress(insufficient job control, lack of reward, occupational climate, job insecurity, interpersonal conflict) partly effect negatively on all service quality factors(tangibility. reliability, responsiveness, empathy). 2) distributive justice and procedural justice partly effect positively on the relationship between job stress and service quality.

This paper reviewed the effects of job characteristics(role conflicts, emotional labor, job importance and job autonomy) on satisfaction and stress, and the moderating effect of social support. Based on 2,982 questionnaires among raw data of Korea Safety and Health Agency's national survey, the results of multiple regression analysis appeared as follow; 1) role conflict effect negatively on job satisfaction, and emotional labor, job importance and job autonomy effect positively on job satisfaction. 2) role conflict effect positively on stress, and emotional labor, job importance and job autonomy effect negatively on stress. 3) social support moderates positively 2 relationships-between role conflict and job satisfaction, between job autonomy and job satisfaction, but moderates negatively between job autonomy and stress.

The purpose of this study is to analyze job stress factors of hospital workers, which has an effect on their turnover intention. For identifying the influences on turnover intention, types of hospitals (university hospital, general hospital, private hospital) and types of workers(office workers, technical workers, and nursing staffs) were categorized. We went to the hospitals and carried out the survey under the cooperation with the concerned hospitals. The period of survey was from 23. Sep. 2013 to 30. Oct. 2013, and 293 worker participated in the survey. On the basis of the previous study, the measurement of job stress factors and turnover intention was set up as the survey method, and its reliability and validity were measured. The stress factors were subdivided into seven factors; occupational climate, organizational system, autonomy job control, uncertainty of getting a new job, job ability to perform, job demand, job ambiance. The value of job stress factors by the measuring instrument, Cronbach’s Alpha, was 0.805 and the value of the subordination variable of turnover intention was 0.881. IBM SPSS Statistics 21 was used as the statistic analysis tool and the descriptive statistics about job stress factors. As a result, the turnover intention were analyzed depending on the types of hospitals, job groups, working years, and gender. Result shows that the job stress factors are differed according to the types of hospitals, and these job stress factors have influence on turnover intention. Therefore, it could be considered that, if the hospital managers find out the major job stress factors of their employees and resolve them in advance, the job stress of the hospital workers and their turnover intention can be reduced.

This paper reviewed the relationship between perceived organizational justice(distributive justice, procedural justice, interactional justice) and job stress, and the moderating effect of trust(organizational trust and superior trust). Based on the responses from 176 employees, the results of multiple regression analysis appeared as follow; 1) Distributive justice and interactional justice effect negatively on job stress, but procedural justice does not effect on job stress. 2) While organizational trust and superior trust are stronger, interactional justice effect less negatively on job stress. When interactional justice is higher, job stress is lower in high trust level than in low trust level.

직업이란 자신에 대한 정의 및 자신의 적성 및 자신을 표현할 수 있는 일로 인생에서 큰 비중을 차지한다고 할 수 있다. 그러나 현 시대에서 대학생들은 자신의 적성에 따른 교육이나 미래의 직업에 대한 희망적인 생각도 하기 전에 취업의 불안과 스트레스를 다시금 느끼는 시대이기도 하다. 사회복지는 인간과 환경과의 삶의 질 향상을 위한 다양한 복지 서비스 현장의 경험과 봉사활동 및 인성 부분의 준비가 중요하다고 할 수 있겠다. 그러나 취업 준비는 스트레스로 다가오고 있고, 이는 곧 미래의 클라이언트의 다양한 봉사영역과 자신의 능력향상을 위해 이에 대한 연구와 방안이 필요하다고 할 수 있다. 사회복지학과 학생들의 취업 스트레스와 자아존중감의 관계에 대해서 살펴보았다. 그 결과 취업스트레스는 학교환경, 성격, 가족환경에서 유의미한 차이가 있었다. 학교 환경스트레스는 고학년이 높았으며 학교지명도가 개인의지보다 높은 차이를 보였다. 경제적 수준이 높고 취업준비가 높을수록 자아존중감이 높았으며, 자아존중감은 학업스트레스와 성격스트레스, 가족환경에 영향을 미치는 것으로 나타났다. 즉, 자아존중감이 높을수록 취업스트레스는 낮아진다고 할 수 있겠다. 이와 같은 결과를 통해 자아존중감은 취업스트레스에 영향을 미치는 중요한 요인임을 확인할 수 있다. 이를 통해 대학생들에 대한 자아존중감을 높일 수 있는 인성교육관련 프로그램을 학교와 학과에서 실시하여 자존감과 취업준비 모두 높일 수 있게 하는 프로그램이 필요하다고 할 수 있겠다.

The purpose of this study is to analyze the amount of job stress factors of hospital workers, which has an effect on their turnover intention. For identifying the influences on turnover intention, the workers at national and university hospitals in Daejeon fall into three categories- office workers, technical workers, and nursing staffs-, and the stress factors are subdivided into seven factors as job demand, job autonomy, relationship conflict, job security, organizational system, proper rewards, and corporate culture. The research method is built as a questionnaire for job stress and turnover intentions based on the existing researches and preliminary study, and 232 workers at national and university hospitals in Daejeon were surveyed. IBM SPSS Statistics21 was used as the static analysis tool and the descriptive statistics quantity about job stress factors and the turnover intention is analyzed depending on the types of hospitals, job groups, working years, and gender. The result shows that the job stress factors have similarities according to the types of hospitals and these job stress factors have influence on turnover intention. Therefore it could be considered that the hospital managers can find the major job stress factors of their employees and resolve their turnover intention in advance.

노인장기요양보험제도의 실시와 함께 많은 요양보호사가 양성되어 휴먼 서비스를 제공하고 있지만 이들의 직무스트레스요인이 적절히 관리되지 못함으로 인해 개인과 조직차원의 부작용이 나타나고 있다. 본 연구는 요양보호사의 직무스트레스 원인을 파악하고 인력관리와 조직관리에 시사점을 제공하기 위해 요양보호사의 직무특성이 직무스트레스에 미치는 영향과 직무갈등의 조절효과를 분석하였다. 실증분석결과는 다음과 같다. 첫째, 과업중요성과 과업정체성은 직무스트레스에 정(+)의

의료서비스산업은 인구 고령화, 소득 증대, 건강보험의 보장성 강화 등으로 시장이 급속히 확대되는 추세이다. 의료서비스산업의 대다수를 차지하는 것은 병원으로, 병원은 의사, 의료기사, 간호사, 행정직 등 전문적이고 다양한 직종의 종사자들의 협동작업을 통해 환자들에게 의료서비스를 제공하는 조직이다. 간호사는 많은 직무를 담당하고 있는 다양한 전문 인력 중에서 병원인력의 40%를 차지하고 있으며, 환자에게 제공되는 대부분의 서비스인 치료와 간호업무를 담당하고 있다. 병원인력의 다수를 차지하고 있는 간호사의 잦은 이직과 낮은 생산성은 환자의 치료와 간호업무에 지장을 줄 수 있는데, 소진과 직무스트레스가 간호사의 이직과 생산성에 영향을 주는 것으로 나타나고 있다. 이에 본 연구는 간호사의 일반적 특성에 따른 소진과 직무스트레스의 차이를 연구하여, 간호사 개인 맞춤별 내부마케팅 자료로 활용하고자 한다. 간호사의 일반적 특성에 따른 소진과 직무스트레스의 차이는 첫째, 소진에 차이가 있는 일반적 특성으로는 연령, 결혼, 근무형태, 직위, 간호사 경력, 근무처, 병상 수로 나타났으며, 둘째, 직무스트레스에 차이가 있는 일반적 특성으로는 연령, 학력, 결혼, 근무형태, 간호사 경력, 근무처, 병상 수로 나타났다.

This paper reviewed the relationship among job characteristics, psychological stress response, and accidents, and the mediating effect of psychological stress response between job characteristics and accidents. Based on the responses from 176 employees, the results of multiple regression analysis appeared as follow; 1) autonomy, importance and feedback effect negatively on psychological stress response. 2) psychological stress response effects positively on accident frequency. 3) psychological stress response mediates fully between autonomy and accident. 4) psychological stress response mediates partly between feedback and accident.

본 연구는 진로장벽과 구직효능감 및 취업스트레스의 관계를 밝힘으로써 진로상담과 진로지도를 위한 기초자료를 제공하는데 목적이 있다. 본 연구는 진로장벽이 구직효능감과 취업스트레스에 미치는 영향과 함께 진로장벽과 취업스트레스에 대한 구직효능감의 매개효과를 검증하였다. 이를 위해 취업을 앞두고 있는 대학생을 대상으로 설문조사를 실시하여 분석하였다. 연구결과 첫째, 진로장벽요인은 구직효능감에 중요한 영향을 미치고 있었다. 둘째, 진로장벽요인은 취업스트레스에 중

This study attempted to evaluate the direct and indirect effect of emotional labor, job and psychosocial stress, and fatigue of beauty industry workers on their musculoskeletal diseases. The findings of this study showed that, among the workers with perceived symptoms of musculoskeletal diseases, the body part with the most commonly occurring symptom was the shoulder, followed by neck, low back, wrist, arm, foot and knee. As for the effect of work-related psychological factors on musculoskeletal diseases, it was found that the workers with musculoskeletal diseases were more affected by emotional labor and fatigue than non-symptom workers. It was also shown that when their job stress increased, the fatigue level also increased, though their psychosocial stress decreased. In addition, it was found that both direct and indirect effects of emotional labor on fatigue were high, and the indirect effect of job stress through fatigue on musculoskeletal diseases was significant.

목적: 본 연구는 안경사의 직무 특성에 따른 직무스트레스와 만족도에 영향을 주는 요인을 파악함으로써 직무 만족도 향상과 안경원 운영 효율증대에 기초자료를 제공할 목적으로 수행되었다. 방법: 안경원 근무 안경사가 응답한 106부의 설문지를 분석하였다. 사회적 지위를 포함한 일반적 특성과 직무 특성에 따른 직무 스트레스와 만족도를 기술적 통계 및 one-way ANOVA 분석하였다. 결과: 직무스트레스는 조제가공, 피팅 및 이직에서 여자가 남자보다 높았으며, 연령이 낮을수록, 근무 경력이 짧을수록, 서열이 낮을수록, 월 소득이 적을수록 검안, 조제가공, 피팅, 응대에서 스트레스 정도가 높았다. 직무 만족도는 모든 항목에서 남자의 만족도가 높았으며, 연령이 높아질수록, 경력이 많을수록, 서열이 높아질수록, 소득수준이 높을수록 다소 높은 만족도를 나타내었다. 결론: 안경사의 직무스트레스는 업무시간 항목에서 스트레스 정도가 높게 나타났다. 또한 직무 만족도는 업무해결능력 및 자율성에서 가장 높은 만족도를 나타내었다.

To decrease employees' job stress in the viewpoint of occupational health is very important to improve the productivity and quality of labor. In this study, the job stress, and it's influence on job commitment and organizational commitment were investigated by the questionnaire survey of 259 industrial workers. As results, the majority of workers were under job stress resulted from job demand, job control, and coworker's support. The work times per a week and night work had significant relationships with job demand, and the maximum negative relationship between the work times per a week and job continuous commitment was found. Job demand had the significant relationship with job affective and normative commitment, and job control had the significant relationship with job normative commitment and organizational affective commitment. Moreover, job affective and normative commitment had the significant relationship with organizational continuous commitment. Finally, it was found that cyclic organic chain was composed of work times per a week, night work, salary, job demand, job control, job affective and normative commitment, and organizational affective and continuous commitment. The results of this study indicates that reducing cyclic organic chain is urgently necessary to increase employees' job satisfaction and company commitment.

Person characteristics and the perception of organization climate affect on the performances associated with causes of job stress, and may induce various types of human errors. For incidence, a person’s adaptation to organizational traits can influence on

목적 : 본 연구는 작업·물리치료사들의 근골격계질환 유해인자를 확인하고 이에 따른 근골격계질환 예방프로그램의 적용이 통증 및 직무스트레스에 미치는 효과에 대해 알아보고자 하였다.연구방법 : 2010년 5월부터 동년 7월까지 경남 창원에 위치하는 C병원에 근무하는 21명의 작업·물리치료사들을 대상으로 근골격계질환 유해인자를 Quick Exposure Checklist(QEC)를 통해 확인한 후, 이에 따른 근골격계질환 예방프로그램을 8주간 적용하였다. 대상자들의 중재 전·후의 통증과 스트레스 변화를 측정하기 위해 시각적 상사척도(Visual Analogue Scale; VAS)와 한국인 직무스트레스 측정도구를 각각 사용하였다.결과 : QEC를 통해 작업·물리치료사들의 업무환경은 개선이 필요한 수준임을 알 수 있었고, 중재를 적용 후 중재 전에 비해 VAS와 한국인 직무스트레스 측정도구의 결과가 유의하게 감소함을 알 수 있었다(p<.05). 또한 VAS와 한국인 직무스트레스 측정도구의 상관관계 분석을 통해 통증변화와 직무스트레스변화 간에 양의 상관관계가 있음을 확인하였다(p<.05). 결론 : 본 연구는 작업·물리치료사의 업무환경 분석을 통한 근골격계질환 예방프로그램을 적용함으로써 근골격계질환 예방활동이 작업·물리치료사의 통증 및 직무스트레스 감소에 긍정적인 효과가 있음을 제시하였다.

Job stress weakens physical ability causing the diseases related to working condition, decreases a production level, and increases mistakes and accidents. This study examined the relationship between job stress and human error, and focused on the moderating effect of age and maintenance type on the relationship between job stress and human error. The study used a quantitative design based on the 450 questionnaires of maintenance personnel in the Air force. The results of multiple regression analysis showed that physiological and psychological stress responses have positively related with human error. In moderating effect test, age appeared to impact on the relationship between physiological/behavioral stress and human error.

This paper reviewed the relationship between job stress and human error, and the moderating effect of age and maintenance type on the relationship between job stress and human error in maintenance personnel. Based on the responses from 450 maintenance personnels, the results of multiple regression analysis showed that physiological and psychological stress responses have positively related with human error. In moderating effect test, age appeared to impact on the relationship between physiological/behavioral stress and human error.