본 연구는 뷰티 미디어 콘텐츠 시청자가 지각하는 경험가치가 소비자태도를 매개로 하 여 지속이용의도에 미치는 영향 관계를 실증적으로 규명하는 데 목적이 있다. 뷰티 미디어 콘텐츠 시청 경험이 있는 20세∼69세 사이의 성인을 대상으로 2025년 6월 21일 ~ 6월 30 일까지 199개의 설문지를 수집하였으며, SPSS 26.0 프로그램을 통해 빈도분석, 탐색적 요인 분석, 신뢰도 분석, 상관관계 및 위계적 회귀분석을 실시하였다. 분석 결과, 첫째, 뷰티 미디 어 콘텐츠의 경험가치는 소비자태도에 유의미한 정(+)의 영향을 미치는 것으로 확인되었다. 둘째, 콘텐츠에 대한 소비자태도는 지속이용의도에 유의미한 정(+)의 영향을 미쳐, 시청자 가 콘텐츠에 공감하고 신뢰할수록 해당 매체를 지속적으로 이용하려는 성향이 강해짐을 입 증하였다. 셋째, 경험가치와 지속이용의도의 관계에서 소비자태도는 부분매개효과를 나타내 어 경로의 타당성을 실증하였다. 또한 10분 미만의 시청 시간이 과반수를 차지하는 뷰티 컨슈머의 특성을 나타냈다. 본 연구는 과거 젊은 층에 국한되었던 뷰티 마케팅 연구의 범 위를 경제적 자립도를 갖춘 40~50대 중장년층으로 확장하여 분석했다는 학문적 의의를 지 닌다. 실무적으로는 뷰티 산업 종사자 및 크리에이터들이 중장년층의 니즈를 파악하여, 피부와 헤어 분야의 안티에이징 정보를 시각적 직관성과 핵심 메시지를 넣은 숏폼 (Short-form)구조로 기획함으로써, 콘텐츠의 경험가치를 높여 뷰티 마케팅 시장의 활성화에 기여할 수 있을 것으로 기대된다.

최근 ESG(Environmental, Social, Governance) 경영이 기업 경쟁력의 핵심 요소로 부상하면서, 소비자들은 단순한 가격과 품질 기준을 넘어 기업의 지속가능성과 사회적 책임에 높은 관심을 보이고 있다. 또 한, 국내에서는 소비자중심경영(CCM: Consumer-Centered Management) 인증이 소비자 신뢰를 상징하 는 중요한 지표로 자리잡고 있다. 그러나 기업이 ESG 경영을 실천하거나 CCM 인증을 보유하더라도, 소 비자의 신뢰와 행동 의도로 이어지기 위해서는 진정성 있는 실천과 일관된 노력이 필수적이다. 본 연구는 소비자의 CCM 인증 인식이 기업에 대한 태도 및 이용 의도에 미치는 영향을 실증적으로 분석하고, ESG 경영 기대와 기업 태도의 매개효과를 함께 검토하였다. 구조방정식 모형(SEM)을 활용한 분석 결과, 소비 자의 CCM 인증 인식은 ESG 경영 기대, 기업 태도, 이용 의도에 모두 긍정적인 영향을 미쳤으며, ESG 경영 기대와 기업 태도 역시 이용 의도에 유의미한 영향을 미치는 것으로 나타났다. 특히, 기업 태도가 소비자의 이용 의도에 가장 큰 영향을 미치는 주요 변수임이 확인되었다. 이는 계획된 행동 이론(Theory of Planned Behavior)의 관점에서 소비자의 긍정적인 태도가 실제 행동으로 이어지는 핵심 요인임을 실 증적으로 보여준다. 본 연구는 CCM 인증이 소비자 태도 및 행동에 미치는 영향을 종합적으로 분석함으 로써, 소비자 인식과 행동 간의 인지-정서-행동 경로를 명확히 제시하였다. 또한, 실무적으로는 CCM 인 증과 ESG 경영을 연계한 전략적 마케팅 방안 마련에 기여할 수 있으며, 소비자 신뢰와 장기적 이용 의도 증진에 중요한 시사점을 제공한다. 향후 연구에서는 종단적 연구 설계와 다양한 소비자 특성을 고려한 확장 연구가 필요하다.

The Metaverse’s virtual world is used in various industries and is expected to continue to grow in the future. In addition, the Metaverse is a new type of society that integrates various new technologies, and NFT products play an essential role. Therefore, NFT product characteristics and industry trends should be assessed to revitalize the NFT market. To this end, this study confirms the influence relationship between social presence and NFT product characteristics in the Metaverse environment and examines the impact of each characteristic on consumer satisfaction and continued engagement intention to NFT product. Statistical analysis such as exploratory factor analysis, reliability analysis, confirmatory factor analysis, correlation analysis, and structural equation modeling (SEM) using IBM SPSS Amos was conducted on data collected through a survey targeting male and female Korean consumers in their age group 10 to 50. Study results indicate that social presence significantly impacted all characteristics of NFT products (authenticity, scarcity, rarity, collectability, and interactivity). Scarcity and authenticity significantly impacted consumer satisfaction, and both authenticity and consumer satisfaction significantly impacted continued engagement intention. Thus, effective product development and marketing strategies can be established only by presenting different emphasized characteristics depending on the type of NFT product and the Metaverse’s social presence.

This study investigates consumer experiences and word-of-mouth (WOM) intentions in luxury brand pop-up stores, including standalone and department store setups. Grounded in experience economy theory, this study examines the experiential elements based on the types of pop-up stores and the relationships among consumer experience, pop-up store image, and WOM intentions for each type. Data were collected from 300 visitors to luxury brand pop-up stores between January and July 2023 and analyzed using Smart PLS 4.0. The findings reveal several key insights. First, standalone pop-up stores offer educational and escapist experiences, while pop-ups within department stores have a single identified factor of consumer experience. Second, regardless of the store type, luxury pop-up store experiences significantly influence pop-up image perceptions. Third, luxury pop-up store image drives WOM intentions for both standalone and department store pop-ups. Notably, the unique image significantly impacts solely department store pop-ups and does not influence standalone pop-ups. Moreover, image perceptions in both pop-up store types do not significantly affect brand WOM intentions. Finally, WOM intentions for pop-up stores significantly influence WOM intentions for brands. This study contributes to the theoretical understanding of consumer experiences in luxury pop-up stores, providing practical insights for stakeholders in the luxury brand industry to enhance pop-up store image perceptions and WOM intentions.

With the digitalization of production and consumption environments, consumers are no longer merely targets of marketing, but key players in creating value jointly with companies by participating in various decision-making processes. Much virtual content in particular, such as fashion shows, exhibitions, games, social activities, and shopping, which fashion brands implement in virtual worlds, cannot be completed without consumers’ active engagement and interaction. Thus, this study considers consumers’ participation in virtual content provided by fashion brands as value co-creation in virtual worlds. This study aims to examine how consumer (i.e., consumer smartness) and fashion firm (i.e., perceived intellectual capital) factors influence value co-creation behavior intention in virtual worlds. Data were collected from 410 consumers in their 20s nationwide through an online survey, and a higher-order structural equation modeling analysis was conducted to test the research model. The results showed that both consumer smartness and perceived intellectual capital positively influenced customer participation behavior and citizenship behavior intentions. Specifically, perceived intellectual capital had a greater impact on value co-creation behavior in the virtual world than consumer smartness. The findings provide empirical evidence that the fashion firms’ intangible assets and consumers’ competence in the digital shopping environment encourage their intentions to co-create value in virtual worlds.

To reveal the mechanism of the effect of the saliency and content fit of implantable advertising of time-honored brands in Liaoning Province on consumer purchase intention, a three relationship model was constructed based on the S-O-R theory and empirically tested. Research has shown that both the saliency and content fit of implantable advertising have a significant positive impact on consumer purchase intention, and perceived value plays a significant role in the saliency of implantable advertising; There is a significant mediating effect between content fit and consumer purchase intention. This study reveals the complex mechanism of the impact of the saliency and content fit of implantable advertising on consumer purchase intention of time-honored brands in Liaoning Province, providing theoretical support for improving the promotional effect of time-honored brands.

This study aims to help companies with efficient investment and marketing strategies by empirically verifying the impact on satisfaction and purchase intention for artificial intelligence-based digital technology supported shopping assistants introduced in e-commerce. Frequency, factor, SEM, and multiple group analysises were conducted using SPSS 26.0 and Amos 26.0. As a result, first, motivated consumer innovativeness elements of AI shopping assistant were derived into a total of four categories: functional, hedonic, rational, and reliable. Second, in the order of hedonic and rational, satisfaction with the AI shopping assistant was significantly affected, and in the order of rational and functional, purchase intention was significantly affected. The satisfaction with the AI shopping assistant did not affect the purchase intention. Third, in the case of hedonic, the AI-preferred group had a more significant effect on satisfaction than the human-preferred group, and in the case of rational, there was no difference by group in purchase intention. Thus, it was found that consumers prefer AI shopping helpers for e-commerce because they can shop reasonably and are functionally convenient. Therefore, when introducing AI shopping assistants, it is essential to include content that can compare and analyze fundamental information, such as product prices, as well as search functions and payment system compatibility that facilitate shopping.

비건 화장품 시장이 급성장하는 가운데, 소비자의 환경 및 윤리적 가치 지향이 강화되고 있지 만, 이에 관한 연구는 제한적이다. 본 연구는 비건 화장품의 구매의도에 영향을 주는 소비자의 가치 인식과 환경 동기, 그리고 지각된 장벽 간의 관계를 분석하였다. 300명의 비건화장품 사용 경험이 있는 여성을 대 상으로 PLS-SEM 분석을 진행한 결과, 금전적 가치, 사회적 가치, 브랜드 가치, 감정적 가치, 품질 가치, 그리고 환경 지식이 구매의도에 큰 영향을 주는 것으로 확인되었다. 조절 효과 분석에서는 이미지 장벽과 가치 장벽이 중요한 요인으로 나타났다. 중요도-성능 지도 분석을 통해, 감정적 가치가 비건 화장품의 구 매의도를 강화하는 전략적 결정에 중요한 핵심 요인으로 드러났다. 본 연구는 비건 화장품 시장의 경쟁력 강화와 지속 가능한 소비 태도 활성화에 대한 이론적 및 실무적 기여를 제공한다.

The online shopping market is expanding, with online shopping malls now subdivided into personal computer(PC) and mobile versions. Meanwhile, various efforts to promote online sales are being carried out in a bid to improve performance, and detailed research is required to inform such strategies. The purpose of this study was to classify online shopping mall types into PC fashion malls and mobile fashion malls with the aim of assessing sales promotion satisfaction and investigating the relationship between sales promotion satisfaction and consumers’ behavioral intentions. Data were collected by a survey firm in June 2023, and 248 copies of the data were used for analysis. SPSS 28.0 was used to process the data, and frequency analysis, factor analysis, reliability analysis, and regression analysis were performed. The satisfaction factors for various sales promotions used by PC and mobile fashion shopping malls were empirically subdivided in consideration of consumer perspectives, and potentially effective marketing strategies were presented. Differences were observed in the type of satisfaction with sales promotion between PC fashion shopping malls and mobile fashion shopping malls and in the effect of sales promotion satisfaction on behavioral intention. Based on the study’s findings, effective sales promotion strategies that can increase satisfaction and enhance behavioral intention may be developed and implemented through the use of various and different sales promotion strategies in PC and mobile fashion shopping malls.