This study analyzed the impact of sense of self-efficacy on job satisfaction and organizational commitment among technical designers in order to acquire information needed for human resources management in the field of technical design. The study was implemented through a normative-descriptive survey method using a questionnaire. The sample consisted of 217 technical designers working at vendors and agents located in Seoul. The results revealed that there were significant differences in the sense of self-efficacy levels among technical designers according to age and work experience. Personal self-efficacy had a positive influence on both intrinsic and extrinsic job satisfaction, but also on affective, continuance, and normative organizational commitment. In addition, personal self-efficacy had a greater influence on extrinsic job satisfaction than social self-efficacy. Both personal and social self-efficacy influenced continuance commitment while there was no relationship between social self-efficacy and affective organizational commitment. However, a clear relationship was found between both social and personal self-efficacy and normative organizational commitment. Nevertheless, social self-efficacy had a greater influence on normative organizational commitment than personal self-efficacy. This fact demonstrates the need to exert more effort to promote the sense of personal self-efficacy of technical designers. These results could be used to provide appropriate proposals for human resources management in the field of technical design.

목 적: 하루 착용 토릭소프트콘택트렌즈의 디자인에 따른 축안정성, 회전회복정도와 자각적 만족도를 각 각 조사하여 비교하고자 한다. 방 법: 안질환 및 안과적 수술 경험이 없는 대학생 20명(36안)을 대상으로 A렌즈(Accelerated Stabilization Design), B렌즈(Optimized Prism Ballast Design), C렌즈(Lo-Torque Prism Ballast Design)의 서 로 다른 디자인의 원데이 토릭소프트렌즈를 적응 전과 후의 축안정성과 렌즈 회전회복 정도를 각각 측정하였 다. 축안정성은 제 1안위에서 측정하였고, 회전회복정도는 코쪽과 귀쪽으로 각각 30°씩 회전시킨 후 순목에 의해 회복되는 정도를 측정하였다. 적응 후 측정은 렌즈 착용 5일 후에 실시하였다. 자각적 만족도(착용감, 건조감, 선명도, 충혈도)는 적응 전과 적응 후 설문조사(5점 척도)를 통해 조사하였으며, 착용 시간대별로 자각 적 만족도를 조사하였다. 결 과: A렌즈는 코쪽 방향으로 B렌즈와 C렌즈는 귀쪽 방향으로 축회전을 보였고, A렌즈와 B렌즈는 적응 전에 비해 적응 후에 축안정성이 감소한 반면 C렌즈는 축안정성이 향상되었다. B렌즈 디자인은 순목 후 가 장 빠른 회전회복을 보였다. 착용 시간대별 자각적 만족도는 착용감, 건조감, 선명도와 충혈도에서 3개의 렌 즈 디자인이 별차이가 없는 것으로 조사되었다. 결 론: 토릭소프트콘택트렌즈의 축안정성을 위해서 일정한 적응기간을 필요로 하므로 토릭렌즈를 처방시 렌즈를 적응한 후 축안정성을 재확인할 필요가 있을 것으로 사료된다.

목 적: 본 연구는 조사 대상에 따른 안경원의 휴업과 안경 및 콘택트렌즈의 가격 만족도를 설문조사를 통해 알아보고자 하였다. 방 법: 대구·경북, 부산·경남에 있는 안경사와 안경광학과 학생, 고객에게 설문을 실시하였다. 설문의 내용은 안경원 휴업에 대한 의견과 안경 및 콘택트렌즈 가격에 대한 의견, 그리고 검안 및 피팅 비용 청구에 대한 의견이었다. 결 과: 휴업에 대한 의견은 5점 만점을 기준으로 안경사, 안경광학과 학생, 고객의 평균값은 각각 4.17±1.19, 3.65±0.93, 3.75±0.99점으로 안경사그룹이 가장 높은 점수가 나타났다. 가격 만족도에 대한 의견도 안경사그룹이 가장 평균점수가 높았다(3.69±1.06, 3.67±0.94). 또 모든 조사대상에 있어서 안경의 판매가격이 콘택트렌즈보다 만족도가 높은 것으로 나타났다. 그리고 검안 및 피팅 비용에 관한 의견은 60% 가 찬성으로 나타났다. 결 론: 격주 휴업과 가격 만족도에 대한 결과는 모든 그룹에서 평균 이상의 점수였으나(3.27±1.06, 3.19±1.03), 그 중 고객그룹의 점수가 가장 낮았다(3.25±1.09, 3.04±1.09). 특히 가격에 대한 만족도 조 사 결과 고객그룹이 가장 차이가 크게 나타났는데 이는 고객그룹에서 콘택트렌즈 가격에 대한 만족도가 떨 어진다는 것을 보여준다. 또 검안 및 피팅 비용에 대한 결과는 안경사 그룹과 고객그룹에서 차이를 보여, 이 를 보완하기 위하여 신뢰도를 높이고 검사 및 피팅 비용을 청구할 수 있는 분위기가 조성되어야 할 것으로 판단된다.

본 연구는 노년층 임금근로자의 직무만족도에 영향을 주는 요인을 파악하고, 이를 바탕으로 직무만족도를 향상시키기 위한 기초자료를 제공하는데 목적이 있다. 이를 위해 국민노후보장패널 4차 자료를 이용하여 노년층 임금근로자의 직무만족도를 분석하였다. 분석대상은 60세 이상 임금근로자 591명으로, 분석방법으로는 회귀분석을 사용하였다. 분석결과, 노년층 임금근로자의 인구사회학적 특성 중에서 연령, 건강상태, 가구소득이 직무만족도에 유의미한 영향을 미치는 것으로 나타났고, 일자리 특성 중에서는 종사상 지위, 고용기간연장가능여부, 고용보험․산재보험가입여부가 직무만족도에 유의미한 영향을 미치는 것으로 나타났다. 이러한 연구결과를 토대로 노년층 임금근로자의 직무만족도 향상을 위한 시사점을 제시하였다.

Quality management system is a systematic quality improvement approach for firm-wide management for the purpose of improving performance in terms of quality, productivity, organizational characteristics, customer satisfaction, and firm’s profitability. Recently, many researchers have examined the relationship between quality management system and firm’s performance. The conclusion from these studies is that effective implementation of quality management system improves firm’s performance. This paper extends the existing research on quality management system and firm’s performance by examining how the impact of quality management system on firm’s performance is moderated by organizational characteristics and customer satisfaction. The paper is organized as follows. Section 1 introduces the necessity and purpose of the research. Section 2 reviews quality management system and summarizes the results of previous studies. Section 3 present the proposed research model, the hypotheses related to the relationship between quality management system and firm’s performance. Section 4 provides results from the data analysis. Section 5 presents discussions, results, further implications, and research limitations. An extensive literature research was designed to identify and retrieve empirical studies relevent to develop the hypotheses. The objectives of this study identify the factors of quality management system on business performance. The results are as follows: First, The management responsibility, resource management and product realization influenced significantly on financial performance. The management responsibility and product realization influenced significantly on non-financial performance. Second, the research showed a fact that organizational characteristics and customer satisfaction effect as a moderated between quality management system and business performance. The implications of our results are that organizational characteristics and customer satisfaction moderate the firm’s performance.

The purpose of the study is to explore the relationship between user satisfaction of mobile social network game and user preference of co-marketing brand with the game. We propose revised UTAUT model(i.e., mobile game effect model) and explore the influence of user habit with game in the model. Total 129 Korean mobile game users were surveyed. The data were analyzed using structural equation model(SEM). The result show that perceived usefulness and hedonic value influence user satisfaction for mobile social network game. Next, user satisfaction has a positive influence on users' brand preference placed on the game. We also identified the moderating effect of the habit on the relationship between user satisfaction and brand preference. This study provide a deeper understanding of Korean consumers' mobile game behavior and trend.

The aim of this study was to investigate the effect of food neophobia on restaurant image, customer satisfaction, and loyalty in ethnic restaurants. A self-administered survey for data collection 581 customers who visited an ethnic restaurant in August, 2015. Statistical analyses included descriptive analysis, t-test, ANOVA and regression analysis for SPSS 21.0. The finding of the study indicated that the differences of food neophobia score in demographic characteristics showed significant differences by age, occupation, dining-out frequency, and source of dining-out information, not by gender. The mean value of food neophilic group was significantly higher than food neophobic group in all items of restaurant image, overall satisfaction and customer loyalty. The regression analysis showed that tangible aspect, price aspect, and food aspect of restaurant image had positive effects on overall satisfaction and customer loyalty however employee service showed different result by groups. The finding of the study offer marketing strategies for ethnic restaurants to induce customer revisit.

This study was to investigate the association among satisfaction of nutrition labeling, change of purchase behaviors, and dietary life care, based on the awareness of nutrition labeling at expressway rest areas. The subjects (n=903) were divided into two groups, according to the awareness of nutrition labeling: Awareness of Nutrition Labeling (ANL) group, n=367; Non Awareness of Nutrition Labeling (NANL) group, n=536. Effort of health care and identification of nutrition labeling was significantly higher in the ANL group, compared with the NANL group. As for the main reason for not identifying nutrition labeling, ‘not interested in nutrition labeling’ was the highest in the ANL group, and ‘Don't know nutrition labeling is provided’ in the NANL group. Identification ratio of nutrition labeling in future was significantly higher in the NANL group, compared with the ANL group among the subjects who didn't identify nutrition labeling before. After their becoming aware, a change of food purchase after reading the nutrition labeling was significantly higher in the ANL group, compared with the NANL group. Health beliefs on the nutrition labeling were significantly higher in the ANL group, compared with the NANL group. Satisfaction of nutrition labeling was also significantly higher in the ANL group, compared with the NANL group. The ANL group also expressed a necessity of expansion of nutrition labeling, compared with the NANL group. In the ANL group, identification of nutrition labeling was significantly higher in the hard effort group, compared with the little effort group of dietary life care. Therefore, improvement and campaign of nutrition labeling for consumers at expressway rest areas, especially for the NANL group, will be effective in identifying nutrition labeling for their health care.

This study empirically analyzed the influence of media on a visitor's satisfaction and re-visit by setting up 5 sorts of exhibition media as text, docent, virtual museum, website and Smartphone App based on practical exchange and communication between a visitor and an exhibition provider. The research results are as follows: First, all these 5 sorts of media suggested by this study were found to be able to have an influence on a visitor's satisfaction and re-visit. Second, it was found that the factors preferentially affecting a visitor's satisfaction and re-visit were 'Docent' and 'Website' factors. Accordingly, it is judged that it's necessary to more preferentially consider 'Docent' and 'Website' factors than the other factors in order to increase a visitor's satisfaction and re-visit. Third, it's possible to interpret that the bigger a visitor's satisfaction, the higher a visitor's intention to re-visit through the verification that a visitor's satisfaction will have a significant influence on a visitor's re-visit. The implication of this study lies in the fact that this study attempted at an integrated approach by analyzing the relative size of the influence through across-the-board suggestion of influential factors on a museum visitor's satisfaction and re-visit.

The health care markets are rapidly expanded due to population aging, increasing incomes, strengthening assurance of health insurance and so on, and the competition in the markets is getting serious. In the industry, hospitals have played more important role than any others, where doctors, nurses, medical technicians, administrative staff, etc cooperatively works hard. Among them, nurses capture 40 percents of specialized hospital workers and their role for patients as customers is essential. Therefore, it could be one of the most important keys to increase the productivity and wellbeing of nurses with respect to enhancing efficiency and competitiveness of operating hospitals. In this paper the impact of nurses' job satisfaction, job stress, burnout, and organizational citizenship behavior on their productivity is studied. The subjects were 576 nurses in 20 different hospitals in Seoul, Kyounggi, etc. We held hypotheses and statistically tested and analysed them, using SPSS 20.0 software. Thus, we found various significant results(p<0.05), and they will give useful suggestions for managing nurse manpower and enhancing their productivity.

본 연구는 정서노동과 직무만족 그리고 조직몰입 간의 구조적 관계를 탐색해 보는 것이다. 이를 위해 영주시 소재 대형 쇼핑몰 판매원 230명을 대상으로 설문조사를 실시하고 통계분석과정을 거쳐 연구결과 를 도출하였다. 본 연구에서 밝혀진 실증분석 결과는 다음과 같다. 첫째, 정서노동의 구성개념 중 내면행 동이 많아질수록 직무만족은 증대되는 것으로 밝혀졌다. 둘째, 표면행동은 내면행동에 비해 그 영향력이 작기는 하지만 직무만족에 정(+)의 영향을 미치는 것으로 드러났다. 셋째, 직무만족이 커지면 조직몰입도 증대한다는 점이 다시금 확인되었다. 넷째, 직무만족이 정서노동과 조직몰입 간의 관계에서 매개효과를 갖는다는 점이 밝혀졌다. 이와 같은 연구결과를 바탕으로 다음과 같은 시사점을 얻을 수 있다. 우선 정서 노동의 내면행동은 고객만족을 향상시키고 노동자의 직무만족을 높인다는 면에서 그 중요성이 강조되어 야 할 것이다. 특히 정서노동 강도가 강한 경영 현장일 경우 경영자가 내면행동의 중요성을 인식하고 정 서노동을 수행하는 노동자의 내면행동을 높일 수 있는 방안을 적극적으로 모색하여야만 할 것이다. 다음 으로 정서노동을 수행하는 노동자의 경우에 있어서도 자신이 수행하는 직무를 긍정적으로 느끼도록 직무와 개인 간의 적합성을 높이고 직무를 충실히 설계해야 할 필요성이 절실하다는 점을 일깨워 준다고 풀이 할 수 있다.

Purpose: The purpose of this study was to compare the effectiveness of debriefing with video and oral debriefing alone by undergraduate nursing students in the nursing educational simulation setting. Methods: Nursing students participating in experiment were 168. Data was collected for each group after the simulation including debriefing. Result: Experimental group who experienced simulation debriefing with video and control group had differences in clinical practice items according to characteristics. Experimental group who experienced simulation debriefing with video had significantly higher debriefing satisfaction than control group who didn't experience that. Conclusion: This study found that simulation debriefing with video was effective educational method to promote debriefing satisfaction. It is needed to find the relation between clinical practice and debriefing satisfaction.

This study analyzed the effects of consumers’sense of community regarding outdoor brands on behavioral commitment, purchasing satisfaction, and repurchasing intention and analyzed the effects of behavioral commitment and purchasing satisfaction on repurchasing intention. Additionally, this study analyzed the differences in sense of community, behavioral commitment, purchasing satisfaction, and repurchasing intention according to the types of outdoor consumers’consumption values. A survey was conducted from July 20th to 30th, 2015, and 527 responses were used for the analysis. The results of this study are as follows. First, consumers’sense of community regarding outdoor brands was classified into mutual influences, sufficiency necessity, emotional connectedness, and sense of belonging. Second, outdoor consumers’sense of community had positive impacts on behavioral commitment, purchasing satisfaction and repurchasing intention. Third, outdoor consumers’behavioral commitment and purchasing satisfaction had positive impacts on repurchasing intention. Fourth, there were differences in the outdoor consumers’sense of community, behavioral commitment, purchasing satisfaction, and repurchasing intention according to the types of consumption values. Therefore, outdoor brands can strengthen the relationship with customers considering values and behavior, suggesting the need for a strategy that promotes consumers’sense of community with sustainable management activities that save the environment and local community.

The purposes of this study were to investigate the influences of need for cognition (NFC) and fashion leadership on regret after purchasing fashion goods in female consumers and examine the relationships between regret and its dependent variables (i.e., dissatisfaction, regret resolution, and rebuying intentions). Data collection was conducted through a survey for females in their 20s~40s, and 642 questionnaires were used for final data analyses in which frequency analysis, factor analysis, reliability analysis, and regression were applied using SPSS 14.0. The results were as follows. The higher NFC was or the lower fashion leadership was, the higher the degree of regret, as NFC and fashion leadership both had a significant influence on regret. In terms of the dependent variables, the higher the degree of regret, the higher the degree of dissatisfaction and ultimately the lower the rebuying intentions. In addition, the influence of regret on regret resolution and the influence of regret resolution on rebuying intentions were significant. This study verified that consumers’ characteristics and feelings of regret had a significant influence on their buying behavior of fashion goods. The results suggest that consumers’ feelings of regret (which influence consumer satisfaction and rebuying intentions) should be considered in terms of competitive marketing strategies at fashion companies.

목적 : 본 연구는 핸드 사이클 선수 및 동호인을 대상으로 현재 사용 중인 핸드 사이클 사용 실태 및 만족도를 조사하고 향후 한국형 핸드 사이클 개발을 위한 기초자료로 활용하고자 한다. 연구방법 : 현재 핸드 사이클 선수로 등록이 되어 있거나 핸드 사이클 동호회 회원으로 활동하고 있는 장애인 22명을 대상으로 설문조사를 실시하였다. 설문지는 대상자의 일반적인 사항 8문항, 핸드 사이클 사용 및 만족도 문항 15문항으로 구성되었다. 조사기간은 2014년 10월~11월이었다. 결과 : 대상자의 60% 이상이 핸드 사이클 사용 중 혹은 사용 이후에 통증이 있다고 답하였고, 가장 많이 통증을 호소한 부위는 어깨였다. 현재 사용하고 있는 핸드 사이클은 100% 수입품이며, 가격대는 500만원 이상으로 구입처 및 가격 만족도가 낮은 것으로 나타났다. 또한 사용하는 핸드 사이클 형태는 좌식(46.1%), 와식(38.5%), K-Type(15.4%)로 대상자 대부분이 보통 이상의 만족도를 보였다. 그립 및 브레이크는 손잡이형(53.8%)이 가장 많았으며, 역시 보통 이상의 만족도를 보였다. 결론 : 본 연구를 통해서 핸드 사이클 형태 및 구성품에 대한 만족도는 보통 이상이었으나, 대상자 대부분이 통증을 호소 하고 있다는 것을 알 수 있었다. 앞으로 한국형 핸드 사이클 개발을 위한 기초자료로 본 연구 자료가 활용되기를 기대해 본다.

The purpose of this article was to research the difference in additional marketing satisfaction by lifestyle of Korean restaurant customers (focus on foreign students at university in Gangwon province). In this research, factor analysis, cluster analysis, and ANOVA were carried out. Lifestyle was divided into seven factors and six clusters. Additional marketing satisfaction was divided into three factors. Additional marketing satisfaction showed a significant difference by lifestyle of foreign students. First, ‘employee’ had a highest point at C3 ‘convenience·internet searching pursuit’ but lowest point at C4 ‘brand preference pursuit’ (p<0.001). ‘Service process’ had a highest point at C1 ‘safety·health pursuit’ but lowest point at C5 ‘effort pursuit’ (p<0.001). ‘Tangible clue’ had a highest point at C3 ‘convenience·internet searching pursuit’ but lowest point at C5 ‘effort pursuit’ (p<0.001). Additional marketing can reduce customer uncertainty, ambiguities, and wavering about eating at restaurants by intangibility of service. As a result, food-service corporations need to manage additional marketing as well as increase satisfaction and loyalty of customers.

This study examined the satisfaction level and effects of after-school program cooking activities in children of multicultural families. A total of 135 children of general and multicultural families from 3th to 6th grades and their 11 teachers were surveyed, and 75 multicultural family children underwent a cooking activity program. Children of multicultural families showed higher participation in cooking activities than other Korean children. Children of multicultural families wanted to be involved in cooking activity programs after school more than other Korean children. These children also showed a higher rate of wanting to cook Korean foods compared to children of general families. Regarding reasons for participating in cooking activities, ‘I think I’m glad to be served delicious food’ response was the most common. Children of multicultural families showed higher participation in cooking activities than children of general families. Regarding school life changes, children of multicultural families were found to be less picky of foods in general as well as kimchi and vegetables. In conclusion, cooking activity programs for children of multicultural family showed beneficial effects on diet and understanding of Korean culture.

농촌체험의 관심과 체험이 증가되는 상황에서 농촌체험의 지속성과 경쟁력의 확보 차원으로 서비스품질이 중요해지고 있다. 이 연구는 농촌체험을 경험한 서울지역 소비자를 대상으로 서비스품질과 고객만족, 고객만족과 추천의도 간의 관계를 분석하였다. 설문분석은 총 234부이며, 빈도분석, 신뢰도분석, 확인적 요인분석, 가설검정을 하였다. 분석결과는 다음과 같다. 첫째, 신뢰도의 크론바흐 알파값은 0.6 이상, 타당도의 요인적재량은 0.7 이상, 평균분산추출은 0.5 이상이 었다. 둘째, 확인적 요인분석의 모형적합도는, CMIN/DF, GFI, TLI, CFI, RMSEA이 전반적으로 적합하였다. 셋째, 가설검정의 결과, H1의 H1-2(유형성)와 H1-3(응답성)을 제외한 H1-1(신뢰성), H1-4(확신성), H1-5(공감성)는 고객만족 에 긍정적인 영향을 주었고, H2는 고객만족이 추천의도에 긍정적인 영향을 주었다. 따라서 농촌체험의 서비스를 이용자와 제공자 간의 상호작용으로 볼 때, 서비스품질에 대한 지속적인 개선이 필요할 것이다.

목적: 녹내장 환자용 “삶의 질 평가 (Glaucoma Quality of Life-15, GQL-15) 설문지의 녹내 장 선별검사 활용 가능성을 확인하고자 하였다. 방법: 안과전문의에게 원발개방각 녹내장 진단을 받은 45명을 대상으로 하였으며 시력검사, 안 압검사, 굴절이상도, 시야검사 및 망막신경섬유층 두께 측정을 시행하고, GQL-15 설문검사를 하였다. 정상군은 안질환이 없으며 안압이 21mmHg 이하이고, 녹내장성 시신경 병증이 없고 녹내장군과 연령 차이가 없는 26명을 대상으로 하였으며 모든 검사는 녹내장 환자와 동일하게 시행하였다. 상관관계는 SPSS(version 21.0, SPSS, Inc., Chicago, IL, USA)를 이용하였고 선 별분석은 의학 통계프로그램인 Medcalc Ver. 15.8을 이용하여 분석하였으며 통계적 유의수준 은 p<0.05로 하였다. 결과: 설문검사 값은 각 항목의 총점, 중심시, 주변시, 명순응과 암순응, 실외활동으로 분류하 여 비교하였고, GQL-15 설문지 항목의 총점, 주변시, 명순응과 암순응, 실외활동 저하는 시야 감도(Mean Deviation), 남은시야기능(Visual Field Index), 망막신경섬유층(Retinal Nerve Fiber Layer) 두께와 상관성이 있었고(p<0.05), 중심시와 근용시 저하는 남은시야기능과 상관성이 있 었다(p<0.05). 정확도를 나타내는 지표인 ROC 곡선 분석에서 곡선아래면적(Area Under the Curve, AUC)은 시기능 만족도의 모든 활동에 판별력이 있는 것으로 나타났다(p<0.05). 선별 기준 값(cut-off point)은 특이도를 95%로 제한하고 민감도가 가장 높은 지점을 정하였을 때, GQL-15 각 항목의 총점은 AUC가 0.838, 민감도 60.47%, 특이도 96.15%로 나타났고, 검사 항목 중에서는 명순응과 암순응의 AUC는 0.842, 민감도는 53.49%, 특이도는 96.15%로 가장 높게 나타났다. 결론: GQL-15 점수의 총점과 명순응∙암순응의 점수는 초기녹내장 예측에 유용하여 녹내장 선 별검사에 활용할 수 있을 것으로 생각된다.