This paper reviewed the relationship between perceived justice and service quality, and the moderating effect of gender in the franchise system of food service business. Based on the responses from 135 franchisees, the results of multiple regression analysis showed that distributive and procedural justice have positive relationships with almost service quality factors. The results of moderating analysis showed that male franchisees have more positive relationships with almost service quality factors than female franchisee while in distributive justice, and that female franchisees have more positive relationships with almost service quality factors than male franchisee while in procedural justice.

This study analyzed the main effect on organizational commitment of organizational justice factors and the moderating effects of appraisal instrumentality on the relationship of three justice factors(distributive justice, procedural justice, and interacti

  This paper is to test the mediating effect of superior trust on the relationship between organizational justice and service quality in service food industry. Based on 302 data gathered in western Kangwon area, analysis result showed that procedural, int

이 연구의 목적은 국제합작기업에서의 파트너 간 신뢰관계 형성의 요인을 분석하는 것이다. 국제합작기업을 설립한 파트너 간에 신뢰관계를 형성하는 중요한 요소로서 프로세스 공정성과 분배 공정성을 주목하고, 두 가지 공정성을 국제합작기업에 적용하기 위한 개념의 확장을 시도한다. 국제합작기업에 있어서, 프로세스 공정성으로서 공정한 공동 의사결정 프로세스와 문화적 적응을 제시하고, 분배 공정성으로서 공정한 결과물의 분배와 교섭력의 분배를 제시한다. 한국내 109개의 국제합작기업에서 구성된 표본을 사용해 실증분석을 실시한 결과, 프로세스 공정성과 분배 공정성이 국제 합작기업에서의 파트너 간 신뢰관계 형성에 영향을 미치는 것으로 밝혀졌다.

This paper is to test the mediating effect of superior trust on the relationship between organizational justice and service quality in service food industry. Based on 302 data gathered in western Kangwon area, analysis result showed that procedural, interactional, and distributive justice have affirmative relation with trust, and also trust has close relation with service quality. Therefore, trust appeared to have fully mediating effect on the relationship between organizational justice and service quality.

This paper is to test the mediating effect of superior trust on the relationship between organizational justice and service quality in service food industry. Based on 302 data gathered in western Kangwon area, analysis result showed that procedural, interactional, and distributive justice have affirmative relation with trust, and also trust has close relation with service quality. Therefore, trust appeared to have fully mediating effect on the relationship between organizational justice and service qualify.

Greenberg(1990) suggested that organizational justice research may potentially explain many organizational behavior outcome variables. One example of nontraditional job behavior is service quality, for it is part of the spontaneous and innovative behaviors noted by Katz(1964). The first purpose of this research is to test the effects of organizational justice on service quality, and the second purpose is to test the moderating effects of sex and tenure on the relationships between organizational justice and service quality. According to statistical analysis, only interactional justice had an impact on service quality. Also the results of moderating regression analysis showed that short term employees were more sensitive to distributive justice than long term employees. This result means short term employees are more interested in incentive system than long term employees.

In recent several studies, interactional justice as well as distributional justice and procedural justice was founded as a important factor of justice. But the other studies proposed that interactional justice was a sub-dimension of procedural justice bec

In this study, we examined the factor structure of justice using confirmative factor analysis. We hypothesized that the factor structure of justice would be divided into three factors; distributional justice, procedural justice and interactional justice. The results of empirical study supported these hypotheses. The results of this study suggest that interactional justice should be regarded as a important factor of justice to analyze the justice and the relationship with justice and related variables more accurately.

오늘날 국가간의 경제활동의 활발해짐에 따라 무역마찰의 문제가 끊임없이 대두되고 있다. 무역마찰의 주 원인이 동일 기업활동에 대해 불공정(Inequity)을 지각하는 정도에 있어 국가간 차이가 있기 때문이라고 볼 때 공정성차원에 있어 국제간(Cross-Cultural)비교는 시사하는 바가 크다할 수 있다. 본 연구에서는 일본에서 이미 수행된바 있는 일본, 미국경영자들의 공정성 인식의 차이에 관한 연구를 한국경영자들에게 까지 확대적용(Replication)해 봄으로써 실제 이들 국가간에 공정성 인식에 차이가 있는지 알아보고 그 원인을 문화적차원에서 규명해 보고자 했다. 연구결과 공정성 인식에 있어 한. 미. 일 경영자들간에 상호 유사점과 상이점이 존재한다는 것이 밝혀졌다. 이와같은 결과는 무역마찰의 해소의 방안으로써 각 국가의 경영자들이 국가간에 존재하는 상이한 문화체계를 인정하고 이를 이해하고자하는 노력이 필요하다는 점을 시사해 주고 있다.

Purpose – Past research has not given much attention to the roles of consumers’ social relationship type in the effects of justice type of service failure recovery alternatives on their satisfaction to the alternative exposed to them. Current research aimed at exploring the moderation role of consumers’ social relationship central versus peripheral in the effects of justice types of service failure recovery alternatives on the recovery satisfaction, and this research also explored whether the level of satisfaction to interaction justice-focused alternative are significantly different between the two, their social relationship central and peripheral relationship. Research design, data, and methodology – 2(social relationship central versus peripheral) between-subjects design was employed. 50 participants for each experimental group there were. Participants of each group took forceful steps in choosing one between the procedural justice-focused alternative and the distribution justice-focused alternative. χ2-analysis was used to verify that the number of choosing each alternative becomes different between the two experimental groups, and a one way ANOVA was used to verify that the extent to which participants are satisfied to the alternative chosen by them becomes different between the two groups. Results – The number of participants choosing procedural justice-focused alternative at the group of social relationship central was larger than that at the group of social relationship peripheral, whereas the number of participants choosing distribution justice-focused alternative at the group of social relationship peripheral was larger than that at the group of social relationship central. And the level of satisfaction to procedural justice-focused alternative at the group of social relationship central was higher than that at the group of social relationship peripheral, whereas the level of satisfaction to distribution justice-focused alternative at the group of social relationship peripheral was higher than that at the group of social relationship central. In addition, the level of satisfaction to interaction justice-focused alternative was not significantly different between the two groups. Conclusions – Marketers should give attention to the type of justice when developing alternatives by which consumers’ service failure can be recovered. They should suggest procedural justice-focused alternative to consumers under social relationship central, whereas they should develop distribution justice-focused alternative for consumers under social relationship peripheral. And in the process of recovering service failure they also should focus on interaction justice.

교육 과정에서 동기부여와 몰입유지를 위해 적절한 피드백은 매우 중요한 역할을 한다. 그러나 현실의 교육 현장에서는 과다한 학생 수, 부족한 수업 시간 등의 문제로 인해 적절한 피드백이 제공되지 못하는 경우가 많다. 본 논문은 앱을 이용한 게임과 같은 피드백이 피교육자에게 어떠한 영향을 주는 가를 분석한다. 이를 위해 브레이브팝스에서 개발한 Class123이라는 피드백 앱을 사용하여 한 학기 간 수업을 운영한 후, 학생들이 앱을 통해 게임과 같은 피드백을 받도록 하였으며, 학습동기와 공정성인식에서 어떤 변화를 보이는가를 조사하였다. 통계 분석 결과를 보면, 앱을 이용한 피드백은 학생들의 학습 동기 향상에 긍정적 영향을 주었다. 특히, 부정적 피드백보다는 긍정적 피드백이 보다 더 중요한 동기 요인으로 작용했음을 알 수 있다.