This paper reviewed the relationship between boundary spanning behaviors and service quality, and the moderating effect of gender. Based on the responses from 204 employees in outdoor-food franchising system, hierarchical regression analysis showed that service delivery has positive relationships with all service quality factors, and external representation and internal influence have partly positive relationship with them. Gender appeared to have partly moderating effect on the relationship between only internal influence and service quality.

본 연구는 의인화된 인터페이스 에이전트와 사용자의 성별이 에이전트에 대한 사용자의 평가에 미치는 효과를 알아보기 위해 실시되었다. 또한 에이전트의 시각적인 사실성의 수준에 관계없이 성별과 정서 표현 방식의 효과가 나타나는지를 알아보고자 하였다. 연구 1은 공감적인 정서를 표현하는 얼굴 사진을 에이전트로 제시하고 에이전트의 성별과 사용자의 성별에 따라 사용자의 평가가 어떻게 달라지는지 알아보았다. 참가자로 하여금 에이전트와 함께 과제에 참가하게 한 다음 에이전트에 대한 느낌을 대인 평가 척도를 이용해 평정하도록 한 결과, 전반적으로 여성 에이전트를 선호하는 경향이 나타났다. 또한 참가자가 이성의 에이전트를 보다 긍정적으로 평가하는 경향을 나타내었다. 연구 2는 시각적인 사실성이 떨어지는 그래픽 캐릭터를 이용하여 에이전트로 제시하고 성별과 정서 표현 방식을 조작하였다. 참가자로 하여금 에이전트와 함께 과제에 참가하게 한 다음 에이전트에 대한 느낌을 평정하도록 한 결과, 연구 1과 마찬가지로 여성 에이전트를 더 긍정적으로 평가하는 경향이 나타났다. 또한 참가자는 참가자의 상태에 호응하는 방식으로 공감적인 정서를 표현하는 에이전트를 에이전트 자신의 정서를 표현하는 조건이나 정서를 표현하지 않는 조건보다 더 긍정적으로 평가하였다. 본 연구의 결과로부터 시각적인 사실성이 떨어지는 에이전트가 사용자와 상호작용할 경우에도 에이전트의 성별의 효과와 공감적인 정서 표현 방식의 효과는 여전히 사용자의 평가에 영향을 미친다는 것을 지지하였다.

The main objective of this research is to analyze the concept of gender difference through the language used by different genders shown on TV advertisements. Along with TV advertisements, this study further investigates on the cognition of gender differences through the questionnaire specifically discussing the language used by male and female students. In order to set the background, this research surveys the definitive characteristics of the language with respect to gender difference. Further, by examining the language used by different genders shown on all mass media including TV advertisements, there is an existence of gender differences in terms of linguistic expressions. Second, the field research on cognition was conducted by collecting the data of the middle and high school students. The result of the questionnaire reveals that male and female students choose their words without recognizing the gender differences in their oral or written expressions. As indicates, the cognition of language used by people reflects the explicit use of the language which plays a central role in linguistic change. This research concludes that the language used by male should include the characteristics of the female language in order to change the perception of gender difference.

The purpose of this study was to evaluate satisfaction degree on menu served and identify food preference of the meal served to 271 business and industry foodservice workers from 4 institutions by gender difference. The demographics indicated that male(54.6%) and female(45.4%) were about an half each, mean age was ranged from 20 to 39 years old. The workers were not contented with most of menu quality attributes served from past foodservice operation. Primary complaint was improper temperature of the meal. Most workers liked meat and fish(52.1%) the most. Sensory quality evaluation from all workers was 3.37 points out of 5 points. However, female workers rated higher on the most of menu(3.72 points) compared with that of male workers(3.35 points), indicating that satisfaction was higher in the female workers(p<0.05). Mean preference of all the menu according to food type also have shown higher in female(3.52 point) than in male(3.45 point). Best food preference according to food type considering cooking method of male was given to barley rice, boiled rice with assorted mixtures, marine product stew, and Kimchi stew. On the other hand, females cared for curried rice, hash rice, and spaghetti but males have shown low preferences to those foods females liked. Also, females liked more of fried, grilled and broiled food. However, both males and females showed indifferent taste about the food cooked with steamed and stewed. From the findings, the business and industry foodservice workers were not well satisfied with menu quality considerably and differed in food preferences by gender clearly. Therefore, the manager of foodservice institution require to consider composition of gender ratio in menu preparation along with sensory quality evaluation to lead the successful foodservice management.

This paper reviewed the relationship between service quality and customer satisfaction, and the moderating effect of gender. Based on the responses from 807 customers who encountered employees in telecommunication industry, the results of multiple regressional analysis showed that all service quality factors have positive relationships with customer satisfaction. The results of moderating analysis showed that empathy and tangibility have positive interactive-effects on customer satisfaction with gender. With increasing of empathy and tangibility, female customers have been more satisfied than male customers.

This paper reviewed the relationship between service quality and customer satisfaction, and the moderating effect of gender. Based on the responses from 807 customers who encountered employees in telecommunication industry, the results of multiple regressional analysis showed that all service quality factors have positive relationships with customer satisfaction. The results of moderating analysis showed that only empathy and tangibility have positive interactive-effects on customer satisfaction with gender. With increasing of empathy and tangibility, female customers have been more satisfied than male customers.

The purpose of this study is to investigate the relationship of periodontal disease to self-reported history of stroke in the elderly(60 years of age and older) with a special emphasis on elderly women. Data from the Third National Health and Nutrition Examination Survey(NHANES III), a large population-based cross-sectional survey of the United States, were utilized for this study. Since we have 1,563 edentulous subjects from a total of 5,123 subjects and periodontal disease is a major cause of tooth loss, it was necessary to account for this in our statistical analysis. Hence, we developed a new index called the Periodontal Health Status(PHS) index. In the logistic regression models with stratification by gender, males did not show statistically significant relationship between Periodontal Health Status(PHS) and stroke history. In contrast, females showed some marginal association between Periodontal Health Status(PHS) and stroke history. Further longitudinal intervention studies need to be conducted to determine the temporal relationship between periodontal disease and stroke

본 연구에서는 향기섬유제품에 대한 향기감성반응이 제품에 대한 태도와 구매의도에 미치는 영향에 관한 연구모형을 제시하고 530명의 소비자를 대상으로 온라인 설문을 실시하여 연구모형에 대한 성별비교를 하였다. 연구결과에서 제시된 연구모형은 남녀 간에 유의한 차이를 보였다. 여성의 경우 향기섬유제품에 대한 태도에 영향을 미치는 감성반응은 유쾌성, 자극성, 친숙성, 적합성으로 나타났으며, 남성의 경우 유쾌성만이 태도에 영향을 미치는 요인으로 나타났다. 또한 남녀모두에서 향기의 유쾌성이 향기섬유제품에 있어 가장 중요한 요인이었으며 남성은 향기섬유제품에 대하여 더 높은 구매의도를 보였다.

The purpose of this study was to measure the pizza purchasing behavioral characteristics of respondents and importances of factors affecting pizza purchase, to estimate the effects of attributes on pizza restaurant choice, and to predict probability of selecting a particular pizza restaurant. The questionnaire consisted of two parts: The paired experimental profiles, purchasing behavior and importances of factors affecting pizza purchase. This study generated profiles of 16 hypothetical pizza restaurant based on the seven attributes. The profiles comprised 16 discrete sets of variables, each of which had two levels. For this study, researcher randomly selected 150 students of university as respondents. Twenty students did not complete the survey instrument, resulting in a final sample size of 129. All estimations were carried out using frequencies, 2, independent samples t-test, phreg procedure of SAS package. The results are as follows. Some purchasing behavioral characteristics and importances of factors affecting pizza purchase were significantly different by gender. Based on the estimated models developed for male student group and female student group, the Chi-square statistics were significant at p〈0.001. The parameter estimate for late delivery time with male student group was highest, and the parameter estimate for price with female student group was highest. The pizza restaurant that charged \20,000, offered 100% discount on eleventh pizza, promised to deliver pizza in 40 mins, usually delivered the pizza as promised time, offered only 1 type of pizza crust, delivered warm pizza, offered the money-back guarantee was favored by each of male student group and female student group. The results from this study suggested that there was an opportunity to increase market share and profit by improving operations so that customers receive discount and money-back guarantee simultaneously, and by reducing price, delivery time.

남자와 여자는 여러 가지 관점에서 많은 차이점을 가지고 있다 그 중에서도 남녀의 인지행동과 관련된 차이는 많은 관심 대상이 되어 왔다 지금까지 많은 연구자들이 남자와 여자 사이에는 인지행동적 차이가 존재함을 주장하며 그에 대한 과학적인 근거와 통계들을 제시하였다. 그러나 현재 디자이너들이 제품이나 웹사이트의 정보구조나 네비게이션을 설계하는 과정에서 남녀 사이의 인지 행동적 차이점은 거의 고려되고 있지 않고 있다. 평가 과정에서도 조사 대상을 남녀로 구분하기는 하지만, 구분 목적도 뚜렷하지 않으며 평가 데이터에서 나타나는 남녀의 차이에 대해서도 이를 설명할 수 있는 근거나 이론이 마련되지 않은 실정이다. 본 연구는 웹 네비게이션을 설계하는 데 있어서 남녀의 차이를 반영하기 위하여 관련된 기초 지식과 근거를 마련하고자 하였다. 특히 네비게이션의 정보 구조에 있어서의 남녀의 선호도를 중심으로 논의를 전개하였다. 우선 다양한 문헌 조사를 통하여 남녀의 일반적인 인지행동적 차이에 대해서 조사하였으며 이를 통해 남자의 인지적 사고방식은 일반적으로 순차적(sequence)이며 단계적인 반면 여자의 인지적 사고방식은 동시적(parallel)이며 임의적인 특성을 보임을 제시하였다. 다음으로 이러한 차이가 실제로 웹 네비게이션의 사용 과정에도 적용됨을 보이기 위하여 관련된 실험을 실시하였다. 우선 동일한 컨텐츠를 가지는 상이한 구조의 웹 네비게이션들을 디자인하였고 이를 남녀로 구성된 실험 대상자들로 하여금 사용하고 평가하도록 하였다. 그 결과 분석을 통하여 남자 실험 대상자들은 여자 실험 대상자들에 비해 좁고 깊은(narrow & deep) 정보 구조의 네비게이션에 대한 선호도가 상대적으로 높으며 반면에 여자 실험자들은 넓고 얕은(broad & shallow) 정보 구조의 네비게이션을 상대적으로 더 선호함을 알 수 있었다. 이와 같은 파악된 남녀 사이의 인지적 차이는 향후에 주사용자 그룹에 따른 보다 적절한 웹 네비게이션을 디자인하는 데 있어서 중요한 지침과 근거로 활용될 수 있을 것이다.