This paper reviewed the relationship between safety climate(management commitment, safety education, preventive activity) and safety participation, and the mediating effect of safety motivation(intrinsic and extrinsic motivation) in small business employee. Based on the responses from 270 employees, the results of multiple regression analysis appeared as follow; 1) management commitment, safety education, and preventive activity effect positively on intrinsic/extrinsic safety motivation. 2) management commitment, safety education, and preventive activity effect positively on safety participation. 3) intrinsic and extrinsic safety motivation effect positively on safety participation. 4) intrinsic safety motivation mediates between 3 climate factors(management commitment, safety education, preventive activity) and safety participation. 5) extrinsic safety motivation mediates between only management commitment and safety participation.

The purpose of this study is to analyze job stress factors of hospital workers, which has an effect on their turnover intention. For identifying the influences on turnover intention, types of hospitals (university hospital, general hospital, private hospital) and types of workers(office workers, technical workers, and nursing staffs) were categorized. We went to the hospitals and carried out the survey under the cooperation with the concerned hospitals. The period of survey was from 23. Sep. 2013 to 30. Oct. 2013, and 293 worker participated in the survey. On the basis of the previous study, the measurement of job stress factors and turnover intention was set up as the survey method, and its reliability and validity were measured. The stress factors were subdivided into seven factors; occupational climate, organizational system, autonomy job control, uncertainty of getting a new job, job ability to perform, job demand, job ambiance. The value of job stress factors by the measuring instrument, Cronbach’s Alpha, was 0.805 and the value of the subordination variable of turnover intention was 0.881. IBM SPSS Statistics 21 was used as the statistic analysis tool and the descriptive statistics about job stress factors. As a result, the turnover intention were analyzed depending on the types of hospitals, job groups, working years, and gender. Result shows that the job stress factors are differed according to the types of hospitals, and these job stress factors have influence on turnover intention. Therefore, it could be considered that, if the hospital managers find out the major job stress factors of their employees and resolve them in advance, the job stress of the hospital workers and their turnover intention can be reduced.

The purpose of this study was to investigate the effect of risk awareness on injury experience in quick delivery service workers. Risk awareness has complicate characteristics such as its level of worker and worker's decision about the level of other's risk perception. Data were collected by interview survey with structured questionnaire about injury experience, risk perception, work characteristics, and socio-demographic characteristics of quick delivery service workers by cross sectional survey design in 2012. The sample size was 120 respondent of quick delivery service workers. Statistical method for this study was hierarchical logistic regression method with 3 different models using socio-demographic characteristics and work characteristics and risk perception, etc. The difference between the level of risk perception of quick delivery service and other’s was statistically significant effect on the experience of injury. Especially the higher the level of risk perception of quick delivery service workers is than other’s, the lower the injury experience of quick delivery service worker is. The limitation of this study can be found in survey design. The future study for investigation of mechanism of the combined effect of risk perception of quick delivery service workers and others on injury experience.

최근 본격적인 고령화 사회로의 전환에 따라 휴먼케어서비스의 중요성에 대한 학계와 실무계의 관심이 증대되고 있다. 이러한 중요성에도 불구하고 휴먼케어서비스의 핵심인력으로 간주되고 있는 요양보호사의 직무특성과 조직성과에 대한 연구는 극히 제한적이다. 특히 최근 근무여건, 직무특성에 기인한 직무긴장과 이직, 그리고 이로 인한 서비스 질의 저하와 같은 개인과 조직 차원에서 부작용이 나타나고 있다선행연구에서는 요양보호사의 직무긴장과 이직의 선행변수를 개인적 특성, 근무환경, 리더십 등에서 찾고있다. 하지만 우리나라의 요양보호사는 장기요양보험의 도입과 함께 새로 등장한 직업이기 때문에 고유한 직무특성을 반영할 수 있는 요양보호사의 긴장과 이직의도에 관한 연구가 필요하다. 본 연구는 요양보호사의 직무특성이 직무긴장과 이직의도에 미치는 영향을 실증하여 인력관리와 조직관리에 시사점을 제공하고자 하였다. 이를 위하여 부산, 울산, 경남 지역에 위치한 요양보호기관에 근무하고 있는 요양보호사201명의 설문응답 자료를 분석하였다. 실증분석결과는 다음과 같다. 첫째, 과업중요성과 자율성은 직무긴장에 부(-)의 영향을 미치는 것을 나타났다. 둘째, 직무특성과 이직의도와의 관계에서 과업중요성과 자율성이 부(-)의 관계를 나타냈다. 셋째, 직무긴장은 이직의도에 유의한 정(+)의 영향을 미치는 것으로 나타났다. 요양보호사의 직무특성은 직무긴장과 이직의도에 영향을 미치므로 직무긴장을 완화시키기 위한 직무설계와 제도적 지원이 필요함을 제시한다. 연구결과를 바탕으로 시사점과 연구의 한계점 및 향후 연구방향이 논의 되었다.

The purpose of this study is to analyze the amount of job stress factors of hospital workers, which has an effect on their turnover intention. For identifying the influences on turnover intention, the workers at national and university hospitals in Daejeon fall into three categories- office workers, technical workers, and nursing staffs-, and the stress factors are subdivided into seven factors as job demand, job autonomy, relationship conflict, job security, organizational system, proper rewards, and corporate culture. The research method is built as a questionnaire for job stress and turnover intentions based on the existing researches and preliminary study, and 232 workers at national and university hospitals in Daejeon were surveyed. IBM SPSS Statistics21 was used as the static analysis tool and the descriptive statistics quantity about job stress factors and the turnover intention is analyzed depending on the types of hospitals, job groups, working years, and gender. The result shows that the job stress factors have similarities according to the types of hospitals and these job stress factors have influence on turnover intention. Therefore it could be considered that the hospital managers can find the major job stress factors of their employees and resolve their turnover intention in advance.

제주도 내 관광객수는 최근 5년간 꾸준히 증가했으며 2012년 12월을 기준으로 960만명을 돌파하였다. 서비스업의 전체 사업장 및 근로자 역시 최근 5년간 증가하였으며 서비스업 종사자의 경우 전체 근로자 173,996명의 47%를 차지하고 있다. 업무상질병자 중 근골격계질환자 수는 전체의 90%를 차지하고 있으며(2012년 12월 기준) 근로자의 신규유입이 적고 노령근로자가 많은 점을 감안하였을 때 업무상 질병 발생율은 향후 증가할 것으로 예상된다. 본 연구는 제주도 내 관광객 수 증가에 따른 서비스업 종사자의 근골격계질환 발생현황 분석으로 향후 제주도 내 발생되는 근골격계질환의 예방에 기여하고자 한다.

목적 : 본 연구는 제조업에 종사하는 근로자들에게 상지의 동작수행능력을 평가하는 Quick DASH 설문지 검사를 실시하여, 일반적 특성에 따른 점수의 차이와 검사도구의 특성과 민감도, 특이도에 대해서 알아보고자 하였다. 연구방법 : 2010년 12월부터 2011년 3월까지 경기도에 위치한 일개 전자 부품제조업의 생산직근로자 2,190명을 대상으로 자가 기입식 설문조사를 통하여 진행하였다. 측정도구로 근골격계 자각증상호소율을 알아보기 위해 근골격계자각증상 설문지(KOSHA code H-30-2008)와 상지의 기능적 동작을 수행하는 능력을 알아보기 위해 한국형QuickDASH 설문지를 사용하여 측정하였다. 결과 : QuickDASH 설문결과, 상지기능과 관련된 목 부위(29.08점), 어깨 부위(28.31점), 팔/팔꿈치 부위(32.47점), 손/손가락/손목 부위(28.79점)별로 각각 통증을 호소하는 군에서 통계적으로 유의하게 QuickDASH 점수의 차이가 있는 것으로 나타났다. 또한 근골격계 통증자를 기준으로 QuickDASH 설문지의 민감도 및 특이도를 신체부위별로 알아 본 결과 목 부위는 임계값을 24.9점으로 하였을 때 민감도는 66.9%, 특이도는 57.0%로 나타났다. 어깨부위는 임계값을 21.4점으로 하였을 때 민감도는 74.1%, 특이도는 51.4%로 나타났다. 팔/팔꿈치부위는 임계값을 25.1점으로 하였을 때 민감도는 74.3%, 특이도는 64.2%로 나타났다. 손/손가락부위는 임계값을 21.4점으로 하였을 때 민감도는 77.9%, 특이도는 48.7%로 나타났으며, 신체부위별로 구분하지 않고 어느 한 부위라도 양성에 해당하는 경우를 보면, 민감도 는 77.0%, 특이도는 63.5%, 임계값은 24.9점으로 나타났으며, AUC(Area Under the Curve)가 .78로 나타났다 결론 : 본 연구는 제조업에 종사하는 근로자들에게 상지의 동작수행능력을 평가하는 QuickDASH 설문지 검사가 특정 관절에 대한 통증보다는 전반적인 상지의 통증과 기능장애에 대해서 높은 민감도와 특이도를 보이는 것으로 나타났다.

This study compared data regarding industrial accidents and awareness level for beauty product safety for four main parts of beauty industry such as hair-care, nail-care, skin-care, and make-up. Major risk factors in beauty industry are dust, musculoskeletal disorders, and organic solvent of beauty product in order of percentage. The specific types of industrial accidents in beauty industry are mainly associated with musculoskeletal system such as cuts, sprain, and varicose vein. They are mainly compensated by personal budget. The awareness levels of chemical and heavy metal containment for beauty product by beauty industry employee were 77.2% and 59.1% respectively. Most employee confirmed only important items of labelling requirement of beauty product. Also, most employee did not understand MSDS(Materila Safety Data) for chemicals used in beauty industry. Only 38.1% of beauty industry employee has had safety education while most employee (73.6%) realized that they needed safety education. Also, safety education supervised by KOSHA(Korea Occupational Safety and Health Agency) was the most preferred. This study would be good basis for safe and healthy working environment of beauty industry employee.

This study attempted to evaluate the direct and indirect effect of emotional labor, job and psychosocial stress, and fatigue of beauty industry workers on their musculoskeletal diseases. The findings of this study showed that, among the workers with perceived symptoms of musculoskeletal diseases, the body part with the most commonly occurring symptom was the shoulder, followed by neck, low back, wrist, arm, foot and knee. As for the effect of work-related psychological factors on musculoskeletal diseases, it was found that the workers with musculoskeletal diseases were more affected by emotional labor and fatigue than non-symptom workers. It was also shown that when their job stress increased, the fatigue level also increased, though their psychosocial stress decreased. In addition, it was found that both direct and indirect effects of emotional labor on fatigue were high, and the indirect effect of job stress through fatigue on musculoskeletal diseases was significant.

본 연구에서의 미용업 종사자의 감정노동, 직무 및 사회심리적 스트레스, 피로도가 근골격계질환에 미치는 직․간접적인 영향을 평가하기 위하여 시도되었다. 그 결과 미용업 종사자의 근골격계질환 자각증사자는 신체부위 중 어깨의 근골격계 질환 관련 자각증상자가 가장 많았으며, 목, 허리, 손목, 팔, 발, 무릎 순으로 나타났다. 미용업 종사자의 감정노동 각 문항별 평가 결과는 ‘나는 기분이 나쁠 때 고객들에게 표현하지 않도록 최선을 다한다’의 문항이 3.92점으로 가장 높게 나타났으며, 이와 반 대로 ‘표현되는 행동과 실제 감정의 차이 때문에 혼란스러울 때가 있다’ 2.61점으로 나 타났다. 미용업 종사자의 작업 관련 심리적인 요인이 근골격계질환에 미치는 영향에 대하여 근골격계질환자가 무증상자에 비하여 감정노동과 피로도에 영향을 더 많이 받 는다는 것으로 나타났으며, 직무 스트레스가 증가할수록 사회심리적 스트레스는 낮아 지지만 피로도가 증가하는 것으로 나타났다. 감정노동이 피로도에 미치는 영향에서 직·간접적인 영향이 모두 높은 것으로 나타났으며 직무 스트레스가 피로도를 통해 근 골격계질환에 미치는 간접적인 영향이 큰 것으로 나타났다. 본 연구를 통하여 미용 종사자의 작업 관련 물리적․심리적 개선 방안 마련이 요구 되면 산업안전보건 분야의 정책적 관리 방안 마련을 제안한다.

본 연구는 미용업 분야를 헤어, 네일, 피부, 메이크업으로 나누어 사고재해 실태와 사용 제품에 대한 안전 인식도를 비교하기 위하여 수행되었다. 그 결과 근무하는 사업장의 작업 시 발생하는 유해요인으로는 분진, 근골격계, 화학 물질 함유 제품의 유기용제 순으로 높게 나타났으며, 지난 1년 동안의 사고 및 재해는 26.3%가 경험한 것으로 파악되었다. 사고나 재해의 종류로는 베임, 인대 늘어남, 하지 정맥류 등의 근골격계 이상이 가장 많았다. 미용업에서 사용되고 있는 제품의 화학물질 함유에 대한 인지도는 77.2%, 중금속 함 유에 대하여 인지도는 59.1%로 나타났으며, 미용업 관련 제품의 표시사항(성분, 주의 사항 등)에 대한 확인 여부는 ‘중요한 내용만 확인’한다는 응답이 가장 많았다. 화학물질에 대한 물질안전보건자료(MSDS)의 인지여부는 88.8%가 알지 못하는 것으 로 나타났으며, 물질안전보건자료(MSDS)에 대한 인식도 및 사업장의 비치 여부가 낮 은 것으로 파악되었다. 안전교육의 필요성은 73.6%로 높게 나타나 안전 교육에 대한 대책 마련이 요구되었다. 본 연구는 미용업 전반에 대한 사고재해 실태 및 안전의식에 관한 포괄적인 연구가 수행되어 미용업 근로자의 안전의식 고취와 정책적 안전관리 방안, 근로자 건강관리의 기초 자료로 활용되기를 기대한다.

This study was performed to investigate hygienic behavior of food workers on the awareness of hand-washing, and the microbial load of their hands. This study focused on the comparison of fast food restaurant workers and full-service restaurant workers. A questionnaire survey and microbiological analysis were carried out for thirty fast food restaurant workers and forty full-service restaurant workers. Samples for microbiological analysis were collected through the glove-juice method from the hands of the food workers, and were analyzed for the presence of aerobic plate counts, total coliforms, fecal coliforms, Escherichia coli, Staphylococcus aureus, and Salmonella spp. Microbiological analysis was done according to the Food Code of Korea. In the survey, significant differences (p < 0.05) were found between the fast food restaurant workers and full-service restaurant workers in the use of hand washing tools and method of turning off water. More full-service restaurant workers responded to wash their hands after touching face, hair, or clothes; after handling raw food materials, and more fast food restaurant workers periodically (p < 0.05). Aerobic plate counts were higher in fast food restaurant workers while total coliforms were higher in fullservice restaurant workers (p < 0.05). No remarkable difference was found between the two groups in the load of fecal coliforms, E. coli, S. aureus, and Salmonella spp. Poor hand hygiene practices were indicated by the positive results for E. coli, S. aureus, and Salmonella spp. on the hands of some food workers in both groups. The findings of this study emphasize the need for strict adherence to hand hygiene compliance among the food workers.

The objective of this study was analyze the relationship among emotional intelligence, job attitude (job satisfaction, organizational commitment, turnover intention), and organizational performance in kitchen staff. A survey collected data from foodservice employees (N=611). Statistical analyses were completed using SPSS Win (17.0) for descriptive analysis, reliability analysis, factor analysis, t-test, correlation analysis, and AMOS (7.0) for confirmatory factor analysis and structural equation modeling. The main results of this study were as follows. The four EI (Emotional Intelligence) dimensions significantly correlated with age. The mean of the job satisfaction score was 3.24. The organizational commitment score was 3.54. The organizational commitment score was higher for 'loyalty' factor than for 'sense of belongs' factor. The mean of organizational performance score was 3.61. The four EI(Emotional Intelligence) factors were significantly correlated with job satisfaction (organizational commitment, organizational performance, and turnover intension). Structural equation modeling found that emotional intelligence had positive effects on job satisfaction, organizational commitment, and organizational performance, whereas job satisfaction and organizational performance had positive effects on organizational performance. Therefore, this study found that emotional intelligence had direct and indirect effects on organizational performance.

This paper reviewed the relationship between job satisfaction and service quality, and the moderating effect of gender in restaurant employee. Based on the responses from 288 employees, the results of multiple regression analysis showed that intrinsic job satisfaction(JS) and extrinsic job satisfaction effect positively on all service quality factors(tangibles, reliability, responsiveness, empathy). The results of moderating analysis showed that intrinsic JS effects positively on all service quality factors irrespective of gender, but the positive effect of extrinsic JS on tangibles and empathy is more positive in female than in male employee.