6 sigma is a management innovation strategy which improves most of all managerial processes including transactional and project based operations such as marketing, purchasing, accounting, and construction. Even though 6 sigma is trying to solve problems from the customer’s viewpoint in the scientific manner, project leader feels some difficulties in implementation because of several reasons. Especially the difficulties are prevalent in construction site. This paper investigates the cause of the difficulties through questionnaires, analyzes the investigation results, and verifies the critical success factors of 6 sigma implementation. Factor analysis has been usually employed in reducing quantity of data and summarizing information chaos. In this study, several variables from questionnaires are grouped into just only four factors by the process of factor analysis. The critical success factors are extracted as project management system, implementation mechanism, site condition, and project ownership. Some ideas for each individual success factor are suggested, which are expected to be useful in successful implementation of 6 Sigma in construction site.

Among many potential problems associated with passenger cars, the problem regarded as most sensitive and important to the customers is the passenger car’s quietness. In particular, because the trend toward the high-performance passenger cars is increasing, the quietness should be considered reflecting the increasing demand of the customers for the comfort of passenger car ride. Road noises are of low-frequency in the region of 20Hz to 350Hz, generated when the tires are making contacts with the rough road surface while the passenger car is running, in which the noises are resonating within the passenger compartment or with the passenger car suspension. In this research, among the factors related to the road noises, the influencing factors associated with the suspension and the tire design were investigated. In particular, among the tire design factors, the structure and the rubber material were investigated as the influencing factors, and for the investigative purpose, experimental tires were manufactured and road noise evaluations were conducted thorough actual feeling tests. Then the test results and correlations were analyzed using the 6-Sigma statistical method.

Convergence encompasses all those activities required to create additional or innovational values, involving realigning or restructuring among several industries, technologies and services. Those convergence strategies that fail to create these values or innovation will have very small probability of success. In other words, the effective strategies for successful convergence should be able to bring out new values or experiences to customers via product/service innovation or sometimes operational excellences. In 2005, Samsung SDS developed a 6sigma methodology called, SCM 6Sigma, with the similar motivation. In this paper, SCM 6Sigma will be applied to develop effective and concrete convergence strategies.

Since six sigma program was first introduced in late 1990's, it has been evolved in Korea. The number of six sigma adopting company are getting increased and diversify manufacturing, service, government. In these days, the rapid innovation of internet technology change the media industry's game rule. This paper is concerned with a six sigma applications to internet media portal service company. The main focus of this study is to introduce an empirical study on the implementation of DMAIC procedures for internet media portal service company.

The purpose of the study was to improve of performance for Magnetic Resonance Imaging (MRI) examination in the department of radiology. It was performed DMAIC (Define, Measure, Analyze, Improve, and Control). In the stage of definition, The fifth kinds of CTQ (critical to quality) by the kindness, the waiting time, the examination explanation, the waiting time and the waiting environment were selected by voice of customer. In the stage of measurement, the performed examinations and the reservation waiting time were measured each 1.77 and 1.69 sigma. In the stage of analysis, the potential key causes were determined the limited working hours and the difference of examination time of various entries. In the stage of improvement, MRI were performed with the operating system of 24 hours examination and the optimization of the difference of examination time by among of 30 minutes, 40 minutes, 50 minutes. Finally, the number of examinations and reserved waiting days were measured by each 3.17 and 1.71 sigma in the control stage.

Global financial crisis at 2008 bring about the great change to the company itself and its environment. In these days, the company needs change to the ambidextrous organization, which have more efficiency processes also have more attractive products and services. Ambidextrous organization purse exploiting and exploration innovation program. For the existing process's incremental and rapid improvement, the exploiting innovation programs are used such as 6 Sigma program and so on. For the new business model's searching and developments, the exploration innovation programs are used such as blue ocean program and brainstorming and so on. In this paper is presented the new procedures, for the new business model development, combining exploration and exploiting innovation programs. To obtain the creative business ideas, various exploration methodologies are adopted based on 6 Sigma's methodology, The new procedures are applied to the venture company and examined its validity.

최근 많은 기업 또는 영리단체들은 급변하는 주변환경에 대응하기 위하여 다양한 혁신 방법들을 도입하여 운용하고 있는데, 하나만의 혁신기법들만을 적용한다는 것은 기업 또는 단체들에게 보다 긍정적인 결과를 얻어내기에 부족함이 있다. 본 연구에서는 혁신방법 중에서TRIZ와 6시그마의 혼합방안을 제시하기 위해서 다음의 세 가지 내용을 중점적으로 연구하였다. 첫째, TRIZ와 6시그마의 이론과 운영시스템을 설명하였다. 둘째, TRIZ와 6시그마에 대한 공통점, 차이점, 품질경영측면에서의 비교를 통하여 TRIZ와 6시그마와의 관계를 정립하고 올바른 이해를 제시하였다. 셋째, 6시그마의 진행 단계에서 TRIZ기법이 도움을 줄 수 있는 부분을 분석하고 6시그마와 TRIZ를 혼합한 새로운 모형과 예를 제시하였다.

Recently, China's economic development has been accelerated by its WTO entry and hosting Bejing Summer Olympic, so on. Many Chinese companies are facing more global competition, while they are growing faster. Therefore, in order to win the battle in the global market, they should improve their efficiency by implementing various management innovation tools such as 6 sigma. 6 sigma is a well-known methodology to improving management efficiency and has been implemented by many global companies. While a large body of research in the field of 6 sigma has been conducted and known in many countries such as USA, Japan, EU, and Korea, Chinese research papers on 6 sigma are still unknown. In this paper, we search, review and summarize the Chinese research papers. Based on this review, we propose the right direction of the 6 sigma research in China.

Global financial crisis at 2008 caused a great change of the company itself and environment as hit product, new creative business model. But it is not easy program. Ambidextrous organization excel at exploiting existing products to enable incremental innovation and at exploring new opportunities fo foster more radical innovation. In this paper are presented the improved procedures of new business model development using 6 sigma methodology. To inspired about new business ideas we use exploration method. To eliminate project's waste we use exploitation method such as 6sigma methodology. The main object of this study is to introduce an empirical study on DIDOV.

The corporate R&D(Research and Development) has a primary role of new product development and its potential is the most crucial factor to estimate corporate future value. However, its systemic inadequacies and inefficiencies, the shorten product life-cycl

This study was conducted to investigate the effects of 6 Sigma on menu management, work commitment and quality in the culinary division of hotels and family restaurants. In addition, this study sought to identify the effects of menu management, work commitment and quality performance on customer satisfaction. Furthermore the relationship between menu management and culinary quality was evaluated here. The subjects evaluated in this study were employees of culinary division of hotels and family restaurants that implemented or were about to adopt the 6 Sigma program. A total of 385 questionnaires were analyzed using factor analysis, a reliability test, and covariance structural analysis. The results revealed that the 6 Sigma program influenced menu management, work commitment and culinary quality. Moreover, menu management, work commitment and culinary quality performance were found to impact customer satisfaction and culinary quality performance. Based on these findings, culinary divisions of hotels and family restaurants should incorporate the 6 Sigma program as soon as possible. To implement this program, faultless data for the 6 Sigma program should be collected using sufficient preparation procedures. After the data were collected, a task force team should be developed, experts should be cultivated and employees should be trained as necessary. Finally, the current level of product and services should be measured and reported to all employees in the culinary division and a challenge spirit should be brought with understanding for the reason for implementation of the 6 Sigma program. In implementing the 6 Sigma program, the leadership of the top manager and the head of the culinary division is very important.

Six Sigma emphasizes KPI and establishes the present level as well as the goal level through statistical calculation and tries to achieve management innovation through process improvement. But in the area of new product development or service, sufficient

Today, many of communication methods based on print media traditionally has moved to the internet. As increase of interest in internet business, effective web site design is needed. While the researches for the evaluation of completed web site are increased, that of web site design procedures are rare. In the design process occur various problems : rework, delay, etc.. In this paper are presented the improved procedures of web site design using 6 sigma methodology. The main object of this study is to introduce an empirical study on DIDOV.

Since six sigma program was first introduced in late 1990's, it has been evolved in Korea. The number of six sigma adopting company are getting increased and diversify manufacturing, service, government. In these days, the rapid innovation of internet technology change the media industry's game rule. This paper is concerned with a six sigma applications to internet media portal service company. The main focus of this study is to introduce an empirical study on the implementation of DMAIC procedures for internet media portal service company.

The growth in services has focused issues of service quality both for commercial enterprises and across a range of public services and government institutions. The education sector, in particular, has undergone radical change to meet the needs of its varied constituents. This paper examines key issues in internal service, customer satisfaction, service quality, relational commitment as they apply in one particular education sector. The purpose of this study is to analyze effect of internal service on customer satisfaction, educational service quality. First, In the dimension of internal service, many factors affect internal customer's evaluation for overall satisfaction. They are categorized as five factors; tangibles, reliability, responsiveness, assurance, empathy. The results of this study supported the proposed conceptual framework overall. Therefore, we identified that internal service quality is the antecedent of an internal customer satisfaction, and the consequent variables of an internal customer satisfaction are educational service quality, external customer satisfaction. The major findings of this study are summarized as follows. First, some factors(tangibles, reliability, responsiveness, assurance, empathy) affected positively internal customer satisfaction. Second, external service quality affected positively educational service quality, external satisfaction. In other words, the more internal customers have experienced internal service, the higher internal service quality deliver educational service quality.

  In the national economy, rate of service industry is going up to compare with manufacture industry. In spite of getting lots of results to be introduced 6 sigma methodology in Korea, many service companies is suffering with trial and errors. Also 6 sigm

This paper purports to investigate the statistical basic principles through "TRIZ-used 6-sigma integrated activity design" and further, to raise "the importance of measuring technical innovative activities based on 6-sigma integrated design methodology by organization". This paper intends to investigate how the activities of the best conditions, which are necessary for the stage of 6-sigma design, are chosen in the TPM-based 6-sigma integration activities. And it will examine the options, when used together with other technique, in the probability statistical methodology. Through the combination of the situations which are chosen when activity techniques, which are mostly used for production and technology, and 6-sigma integration activities are used together, it intends to practically use as the basic data for company standards.

제조업체의 성공은 고객의 요구를 파악하는 능력과 이들 요구를 만족시키면서, 얼마나 최소비용을 투자하여 제품화를 신속히 개발하는가에 달려있다. 기업의 목표를 달성하기 위해서 제조 판매 및 마케팅 그리고 제품 디자인 및 개발기간과 같은 여러 요소들이 복합적으로 적절히 조화를 이루어야만 한다. 이 논문에서는 여러 요소 중 신제품 개발기간에 초점을 맞추어 현재 각 기업에서 많이 사용되고 있는 6시그마 기법을 적용하여 새로운 제품의 개발기간을 단축시키기 위한 방법론을 제시한다.