As the complexity and uncertainty of international construction projects increase, the importance of risk management capabilities in the construction industry has become more pronounced. Accordingly, Enterprise Risk Management (ERM) has become a widely adopted approach among organizations as a new way for more effective risk management. Despite its growing application, research related to ERM is still in its infancy, and most of the existing studies have been limited to financial industries. Therefore, this study aims to empirically examine the influence of ERM’s core elements on project risk management (PRM) and project performance within construction firms. Our findings indicate that the key ERM components—organization, policy, and culture—significantly enhance PRM processes, underscoring their critical role and importance. Additionally, effective PRM positively affects project outcomes, highlighting its significance for construction companies engaged in international projects. While ERM does not directly impact project performance, it indirectly improves outcomes through enhanced PRM capabilities. It suggests that ERM will contribute to the firm’s performance by improving the firm’s PRM capability through policies and a risk-focused culture corresponding to the adopted ERM organization and system..

The purpose of this research is to examine the mediating effect of enterprise competitiveness on the relationship between operational service quality management and customer perception level of freight forwarders’ services in East Coast region of Peninsular Malaysia. Data were collected from 106 customers of freight forwarders through accessible random sampling method. Usable data were analyzed through Partial Least-squares Structural Equation Modeling (PLS-SEM) approach using Smart PLS-SEM software version 3.2.8. The validity of the survey questionnaire was confirmed using content validity, structural validity and expert validity. The results revealed that operational service quality management influences customer perception toward service providers’ services. Meanwhile, enterprise competitive mediates the relationship between operational service quality management and customer perception on service providers’ services. The enterprise competitiveness was found to be a driver for better customer perception on freight forwarder service providers. Besides, it has a strong mediating effect which ultimately effect on both customer perception level of satisfaction and could enhance customer perception on operational service quality management through words of mouth. These findings would therefore offer the freight forwarders’ management teams a new perspective in developing a better operational service quality management strategies and practices with emphasis on enterprise competitiveness. It also demonstrates the significance of enterprise competitiveness in donimating towards consumer perception in service preference and future repurchase intension.

21세기 경영환경 변화의 중심에 ‘지속가능성’(sustainability)과 ‘지속가능경영’(sustainable management) 이 대두되고 있다. 21세기는 그 어느 때보다도 인류의 생존은 물론 기업의 성장과 발전을 위해서도 ‘지속가능성’을 기업경영의 모토로 삼지 않을 수 없게 되었다. 기업의 지속가능한 발전을 위하여 무엇을, 어떻게 준비해야 할 것인가? 이런 이슈를 해결하기 위해 지속가능경영에 대한 기업과 정부 및 사회의 관심이 높아지고 있다. 그러나 지속적으로 생존 및 번영을 추구하는 다국적 기업의 지속가능경영에 대한 실증 연구는 아직 많이 부족한 실정이다. 따라서 본 연구에서는 다국적 기업의 제품과 서비스에 대한 소비자의 구매의도를 파악함으로써, 이론적이며 현실적인 전략적 시사점을 도출하고자 한다. 먼저, 문헌연구를 통해 기업의 지속가능경영 활동을 효율성, 친환경보호, 에너지관리, 소비자보호, 윤리경영의 다섯 가지 독립변수로 도출하였다. 이러한 특성들이 구매의도에 영향을 미치며, 신뢰가 독립변수들과 구매의도 사이에서 매개효과를 보인다는 종합적 모델을 구축하였다. 그리고 일반소비자 269명을 대상으로 실증분석을 실행하였다. 실증분석 결과, 지속가능경영의 효율성, 친환경보호, 에너지관리, 소비자보호, 윤리경영이 ‘신뢰’에 긍정적인 영향으로 나타났으며, 다섯 가지 독립 변수 중 효율성과 윤리경영의 경우, 구매의도에 미치는 직접적 영향은 기각되었다. 또한, 지속가능경영의 효율성, 친환경보호, 에너지관리, 소비자보호, 윤리경영 요인이 구매의도에 미치는 관계에 있어서 ‘신뢰’는 정(+)의 매개효과를 보였다.

Enterprise Risk Management(ERM) is aiming at the establishment of the risk management process to prevent and cope with risks in advance and is composed of Risk Identification, Risk Assessment, Risk Response and Monitoring. It is feedback through the Risk Re-identification. This study has analysed a sample of the risk management system of an airport operating corporation, for this purpose, relevant documents and examples of overseas airports have been reviewed. It has found that corporation establishing ERM have been performing identical procedures such as the process of Identification, Assessment, Effective Reporting, Communication and monitoring and so on. The A corporation has established the process for risk management and crisis management and organized for its organization and system. The risk management has the same process such as above. In this process, when the symptoms of critical crisis have been recognized, it has been transformed into crisis management system, through which, corporate-wide response has been conducted in the process of crisis status analysis, response and follow-up management. This study expects to contribute to systematic foundation for future business continuity on the basis of risks and response procedures acknowledged by this study.

This paper is present the Technology Orientation affects to Enterprise Management Performance. In order to carry out this research, we obtained 212 survey sheets and inspected ten assumptions based on the reliability, validity of the questionnaires. The results of regression analysis are summarized as follows; First, the factor of Technology Orientation, research development activity, affects to all factor of Enterprise Management Performance significantly. Second, the factor of Technology Orientation, research development environment, only effect on the technology performance. Third, research development ability is affect to technology performance and new product performance that factor of Enterprise Management Performance. Finally, technology industrialization ability isn’t affects to Enterprise Management Performance significantly. Based on the results, we are recommendations for small and medium-sized manufacturing enterprises.

The purpose of this study is to present the Market Orientation affects to Enterprise Management Performance. In order to carry out this research, we obtained 212 survey sheets and inspected ten assumptions based on the reliability, validity of the questionnaires. The results of regression analysis are summarized as follows; First, the factor of Market Orientation, intelligence generation, doesn’t influence on the Enterprise Management Performance significantly. Second, the element of Market Orientation, information dissemination, doesn’t have an important effect on the Enterprise Management Performance. Finally, the requisite of Market Orientation, information response, affects to Enterprise Management Performance significantly. Based on the results, the parts with intelligence generation and information dissemination will be improved in the manufacturer of the small businesses.

The purpose of this study is to present the Market Orientation effects on Enterprise Management Performance. In order to carry out this research, we obtained 212 survey sheets and inspected ten assumptions based on the reliability, validity of the questionnaires. The results of regression analysis are summarized as follows; First, the factor of Market Orientation, intelligence generation, don’t influence on the Enterprise Management Performance significantly. Second, the element of Market Orientation, information dissemination, don’t have an important effect on the Enterprise Management Performance. Finally, the requisite of Market Orientation, information response, affects to Enterprise Management Performance significantly. Based on the results, the parts with intelligence generation and information dissemination will be improved in the manufacturer of the small businesses.

This paper study is to identify the effect of quality certification incentives regulations to a firm. The pur purpose of this study is to propose the right way of improvement and policy by conduct research for quality certification incentives regulations, which applied by public procurement service for office furniture. For more accuracy, this study analyze the result of questionnaire, visiting, telephone survey conducted by office furniture manufacturer those are registered in MAS (Multiple Award Schedule System)

The purpose of this study is to figure out the impacts of technological innovation and cost management on productivity in small shipping industries to come up with developmental implications. To achieve this, a survey was carried out to 150 workers in small shipbuilding industries through April 2 to April 20, 2012. As for findings stated above, technological innovation and cost management in the Korean small shipbuilding industries were key factors that elevate financial and non-financial productivity. In the light of low technological prowess and cost structure of small shipbuilding industries, their productivity can be improved when intensive cost management with production factor technology as know-how is realized through quality management, which product development technology is the top priority as an independent niche strategy. Consequently, the combination of infrastructures in small shipbuilding industries with continuous efforts for cost reduction by the link to the systematized structure can't only secure their independent competitiveness, but raise their productivity.

본 연구의 목적은 예비 사회적 기업으로 인증 받은 S무용단과 T무용단에 대한 체험적 사례를 통해 국내 무용단이 사회적 기업으로 나아가야 할 방향을 제시하는데 있다. 현재 무용예술분야 예비 사회적 기업은 S무용단과 T무용단, 두 단체만 있기 때문에 연구의 목적을 달성하기 위하여 이 두 단체를 대상으로 심층면담을 실시하였으며 그 결과는 다음과 같다. 본 연구에서는 무용예술분야 예비 사회적 기업을 통해 새롭게 설립될 무용예술분야 사회적 기업이 단순히 일시적 재정지원에 의존해서 연명하는 것이 아니라, 단체의 지속 가능한 재편을 위해 설립초기 단계부터 본격적인 경영지원이 이루어져야 할 것이다. 이는 정부가 단순히 인증 절차 등을 안내하는 수준의 컨설팅을 넘어 사회적 가치창출과 수익 창출이라는 두 가지 목표를 효율적으로 수행할 수 있도록 사업모델을 적절하게 설계·수립 및 재구성하여야 한다. 또한 심 화된 컨설팅을 제공함으로써 준비된 상태의 사회적 기업 인증을 통해 사업의 지속가능성을 높 여야 한다.

The important elements and conditions to improve corporate competitiveness are customer development, new product development, sales increase, net profit increase, and other factors. Even if those competitiveness elements are well prepared, obstacles may exist. In this paper, we examined the risk, the deadliest obstacle that can affect corporate. We selected the risk factors that exist in functional categories in the system connected complicatedly and variously by organizational value chain of corporate, and examined the conceptual model of Enterprise Risk Management System based on the precedent studies.

This study is to identify the present condition and level of human resource administration in domestic profit and non-profit organizations, and to investigate on the relation between human resource management and management performance in enterprise. This

Recently Korean enterprises that branch out into China have been continuously increased to achieve diverse objectives such as personnel expenses reduction, market share extension on China and globalization strategy implementation. We have studied about competitiveness reinforcement of enterprises that branch out into China in terms of TPM(Total Production Management). In this paper, we extended the concept of traditional TPM(Total Productive Maintenance) to TPM(Total Production Management) that covers extensively the concept of total management innovation activities. We explored detailed activities of TPM and voluntarily participative field research circle. Also, We suggested some prerequisite conditions for TPM settlement that might be recommended for the foreign companies in China and checked Key Performance Indicator(KPI) that could be useful to confirm how TPM contributed to enterprise competitiveness reinforcement.

기업 환경이 점점 더 프로젝트화 되어가면서 여러개의 프로젝트가 동시에 진행되며 더불어 일반업무까지 운영되고 있는 게 현실이다. 또한 기업내 한정된 자원으로 다수의 프로젝트와 일반업무를 조직의 비전과 목표에 맞게 수행해야 한다. 이러한 기업환경 때문에 2000년도 초반부터 프로젝트경영이란 경영철학이 대두되어 오고 있다. 기업내 프로젝트경영을 실현하기 위해 전사적프로젝트관리 (Enterprise Project Management) 도입의 필요성이 높아가고 있으나 기업에 전사적프로젝트관리를 도입하는 것은 쉬운 일이 아니며, 실패할 확률이 높은 프로젝트 이다. 본 연구에서는 전사적프로젝트관리의 개념과 필요성을 이해하고, 기업의 변화와 혁신이란 관점에서 접근 방법과 핵심요인들을 알아보고자 한다. 이를 위해 구축 사례와 문헌연구를 통해서 체계적인 방법론과 핵심성공요인을 도출하고자 한다. 이를 바탕으로 성공적인 전사적프로젝트관리 도입을 위한 방법론을 제시하고자 한다.

Competitive capacities in terms of price are rapidly deteriorating since the 1990's due to the competition and rapid pursuit of surrounding nations, exchange rates, increased wages, and labor and management disputes etc. Therefore, this paper shows the significant contents of preceeding research, surveys the employees of small and medium manufacturers who implemented the Toyota production system to conduct various analyses to determine the effect of the operation achievements so as to propose methods to effectively implement the Toyota manufacturing system and maximize long term operational achievements.

The 'Excellent Quality Competitive Enterprises' selection system began with the government's selection and announcement of 'Top 100 Excellent Quality Competitive Enterprises' in 1997 in accordance with Article 6 of the Quality Management and Safety Control of Industrial Products Act and Article 5 (Selection of excellent quality management enterprises, etc.) of the Act's Enforcement Decree. The content of the research and analysis results is summarized as follows: 1. The participation and confidence of enterprises in the differentiation of the assessment system for the excellent quality competitive enterprises selection system is high: from the initial year to the present, 10% of enterprises have participated in the system for over 10 years and since 2000 participating enterprises have been on a steady rise. 2. The distribution of participating enterprises is not limited to any specific region but is spread nationwide, while the participation scale and business types also are being evenly distributed. 3. From the perspective of management performance, as compared with the average of domestic manufacturing businesses or that of U.S. manufacturing businesses, an analysis found that among management results, the excellent quality competitive enterprises achieved far higher sales growth and operating profit rate on sales, however their own capital ratio and debt to equity ratio appeared to be slightly higher.

본 연구는 전사적 프로젝트 관리 시스템(예:동부그룹)구축 초기 설계 단계에서 주요 이해관계자로부터 시스템 이용시 반영하고자 하는 주요 기능을 QFD를 활용 도출 하고자 하였다.주요 이해관계자로는 임원,중간 관리자,일반 사용자,시스템 관리자등 4그룹으로 나눠 진행되었다. 설문조사 결과 고객의 원하는 기능은 크게 주요 어플리케이션 항목,시스템 보안,데이터 분석으로 그룹핑 할 수 있었으며 고객 요구에 맞는 품질 특성으로는 시스템 사용자 편의성,데이터 신뢰성, 데이터 분석 용의성 등이 도출 되었다. 요구 사항과 품질 특성을 매트릭스로 각 항목간 대응관계를 표시해서 품질표를 작성한 결과 고객들은 시스템 설계시 최우선 핵심 항목으로는 업무에 맞는 기능 제공과 프로그램 오류 방지, 다양한 조건 검색을 원하는 것으로 나타났다.

In this thesis, We analyzed success enterprise case which is well worked by knowledge and is gained effect results. We searched key factor for success knowledge management and found problem which is able to happen when is introduced by success enterprise in knowledge management. We applied to in franchise real field with key factor found above results and experimented others real fields.

  Nowadays, customer-oriented manufacturing enterprises such as airplane, ship, ship engine, etc are knowledge-intensive and higher added value industries. In these companies, to quickly respond customer’s order, a quotation management is a very important

Today the usage of DB already becomes an important issue for many companies' survival. Especially, the companies which have adopted CRM could not gain the return to be expected because of the lack of understanding about the relationship with customers. Professor Schmitt introduced 'the complete CEM(Customer Experience Management) model', but no specific methodology for analysis was introduced. Therefore, in this study we use HOQ, GA, and ANP to build 'the complete CEM model' and present the integrated CEM model based on the integrated analytic process to help the company's decision about the stage to be begun first out of 5 stages of CEM and the priorities of investment in customer experiences.