This thesis introduced a model of diagnosing a company's quality management, and a process of achieving quality innovation based on the model. As for study methods, books and theses related to quality and process innovation were collected for investigation, a survey on internal employees to investigate major issues of quality and standard consciousness was conducted, and 5DP was discussed for balanced process analysis.

Many companies have endeavored to build a quality cost management system in order to be more productive business organization. This study shows the detail procedures of constructing a quality cost management system which is believed to be appropriate for their business system. That is, the method to calculate the quality cost and the linking logic between the quality improvement and its financial impact are explained based on a particular industry case. In this sense, the changes of business performance measures such as market share, customer satisfaction, etc. were analyzed in the longitudinal perspective for the consecutive 4 years (2003~2006). As the quantitative results of this study, the improvement activities based on the quality cost management system resulted in the 32% reduction of quality cost and the 121% increase of business profit, compared 2005 with 2006. In the qualitative perspective, the successive practice of quality cost reduction and the job information sharing in business unit were obtained by providing the best practices and bench-marking cases. Finally, the customer satisfaction has increased so that the customer-friendly management system has been accomplished. With these efforts, the 3.4% increase of the market share and the 3% increase of the customer satisfaction were obtained in 2005. As the future study, the current study can be extended to the concept of COPQ (cost of poor quality) which focuses on the hidden quality cost of the whole business activities. Such extension of analysis will help us understand the wider role of a quality cost management system in the business.

여자만은 유기물 오염이 점차 진행되어 가고 있으며, 해역의 수질관리를 위하여 유역으로부터 유입하는 육상기인 오염물질을 GIS 기법을 이용하여 발생부하량과 배출부하량을 산정하였다. 목표수질을 달성하기 위해 해역의 환경용량을 초과하여 유입하는 육상오염물질의 양을 박스모델로 계산하여 삭감부하량과 허용유입부하량을 평가하였다. 여자만의 수질을 해역생활환경기준 I등급으로 회복하기 위한 허용부하량을 산정한 결과, 생물화학적산소요구량은 배출부하의 39.3%, 총인은 30.8%를 삭감해야 하고, 총질소의 경우 6.9%의 낮은 배출부하 삭감률을 나타내었다. 유역의 오염원 현황과 발생부하량 현황을 볼 때 토지계가 차지하는 오염부하 비중이 높고, 배출부하량에서도 가장 큰 비중을 차지하였다. 여자만의 해양환경 보호와 개선을 위해서는 육상기원 오염물질 중 점오염원 뿐만 아니라 축산계 및 토지계 부하 등 비점원 오염원에 대한 관리가 필요하다는 것을 시사한다.

International Organization for Standardization has recently published ISO 9001:2008 which is the basic requirements for a quality management system that an organization must fulfil to demonstrate its ability to consistently provide products that enhance customer satisfaction and meet applicable statutory and regulatory requirements. Not many empirical researches based on ISO 9001:2008 have been done up until now. In this article we outline transitional features for ISO 9000 quality management system (QMS) since its first publication in 1987. In order to effectively maintain ISO 9001:2008 QMS certification and continuously enhance quality management activities, we perform statistical analysis for the minor nonconformity data generated from follow-up audits for subcontractors of shipbuilding industry based on ISO 9001:2008 requirements. A Kruskal-Wallis test is used to show relationships between the minor nonconformity data and three classification criteria: the type of business, the size of business, and the number of follow-up audits.

The objective of this research is to analyze the effects of quality management system constructed by ISO 9001 certificates through BSC perspectives. Evaluation of quality management system based on BSC framework can consider short-term financial performan

The objective of this research is to analyze the effect of quality management system constructed by ISO 9001 certificates through BSC perspectives. Evaluation of quality management system based on BSC framework can consider short-term financial performance as well as nonfinancial performance characteristics, which will derive future financial results. This results show that QMS has an indirect effect on business performance through quality performance and customer satisfaction, which are internal business process and customer perspective, rather than has a direct effect on financial performance. Finally we suggest implications of this study and future research direction.

This study presents a research methodology based on a successful e-learning model, which presents the inter-relationship between an e-learner’s characteristics and quality perception in regard to LMS (learning management systems). This research model focuses on the e-Learner’s cognitive empathy, self-regulatory efficacy, self-regulated learning strategies, and satisfaction with the learning environment. The learning environment consists of a learning management system, learning content, as well as interactions which were provided through the e-learning procedures. Based on the assumption that e-learning, as information system - its attributes, correlates with the learner’s characteristics, the study verified user-satisfaction and system’s quality to information systems. In the information systems success model, independent variables are such as an e-Learner’s cognitive empathy, self-regulated learning strategy, self-regulatory efficacy, satisfaction regarding learning content, system quality, and interactions between the teacher and learner; and the dependent variables are such as the e-Learner’s expected performance and actual performance levels through professor evaluations. This paper concludes that the e-learner’s characteristics, such as cognitive empathy and self-regulated learning strategies, are considered as important variables in respect to e-learning performance. Additionally, LMS quality is also considered to be important. The validity of this research model will be demonstrated on an empirical basis.

본 연구는 직삽 양액재배에 의한 ‘신마’품종의 절화품 질 향상시키고자 양액 pH조정 비료종류와 모수포 관리 및 지베렐린처리 효과를 알아보기 위해 실시하였다. 모 수포 관리에 따른 절화장은 무처리(관행) 103 cm에 비해 모수포관리(온도,일장) 처리가 114 cm로 가장 컸고, 꽃 잎수도 무처리(관행) 259개/송이에 비해 모수포관리(온도, 일장) 처리가 298개로 가장 많았고, 절화중은 모수포관리 (온도,일장) 처리가 102g/본 가장 무겁게 나타났다. 엽록 소(SPAD-value)는 영양관리(몰비아 500배)처리가 57.2로 가장 높게 나타났다. 지베렐린처리 농도와 살포시기에 따른 절화장은 무처리(관행) 103 cm에 비해 지베렐린 1,000배 개화 60일전 처리가 121 cm로 가장 컸고, 꽃잎수 도 무처리(관행) 259개/송이에 비해 지베렐린 500배로 개화60일전 처리가 308개로 가장 많았고, 절화중 2,000배 개화60일전 처리가 110.7 g/본 가장 무겁게 나타 났다. 하지만 꽃목길이는 관행(무처리) 3.5 cm에 비해 500배 개화45일전 처리 10.4 cm와 1,000배 개화45일전 처리가 9.7 cm로 도장하는 경향이었다.

In this era of globally competitive world market, many business firms have been using ISO 9000 quality management system, whose principles are leadership, customer focus, people involvement, etc., which are expected and desired to be attained for the various long/short term goals of the business firms. This paper studies whether and how those principles are implemented in the areas of service, manufacturing, etc., and researches the regression relations between business firm's performance and those principles. Using hypothesis testing, we found and showed results which can be referenced for the higher performance of business firms and those can be added to the pool of knowledge about the ISO principles implementation in service and manufacturing industries.

In this study, the importance of win-win collaboration was emphasized in the point of long term partnership between parent companies and cooperation companies. Although parent company is trying to enhance internal capacity in setting up global management quality system as a standard model of national quality award, interest and effort in building inter-business management quality system linked with cooperation company are not enough. So win-win quality management system in long term viewpoint should be established to reinforce inter-business global management quality competitiveness.

IT기술의 급격한 발달과 컴퓨터 보급의 일반화로 일상생활뿐만 아니라 생산과 판매 등의 산업현장에 있어서도 컴퓨터가 활용되지 않는 분야가 없다. IT기술의 발달과 결부된 소프트웨어분야의 지속적인 기술 개발은 IT기술의 이용효율성을 증대시켜서 컴퓨터의 이용범위 확대와 이용률을 제고 시키고 있다. 컴퓨터의 이용률이 높아지면서 다양한 분야에서의 소프트웨어 개발에 대한 필요성이 제기되었고 소비자들은 원하는 소프트웨어 선택의 폭을 넓히고 있다. IT분야는 바야흐로 소프트웨어의 품질이 IT자체의 제품선택에 영향을 미치는 중요한 관건이 되는 시기로 접어들게 되었다. 본 연구는 소프트웨어의 품질을 평가하기 위해 제품을 측정하는 국제적인 표준에 대한 개선방안의 제시에 중점을 두었다. 이를 위하여 앞으로 제정될 ISO / IEC 25000에 대해 소개하고, 한걸음 더 나아가서 앞으로 소프트웨어의 품질을 효과적으로 관리할 수 있는 방법에 대한 기초자료를 이론적으로 제시하고자 한다.

본 연구에서는 신뢰성경영시스템(IEC60300)을 기반으로 반도체 장비개발에서 신뢰성 확보를 위한 신뢰성기능전개의 개발과 적용을 다룬다. 고객의 신뢰성 요구사항에 가중치를 부여하여 설계요구 품질표, 기획 품질표를 실행하고 이를 이용하는 절차를 제시하고 이를 고신뢰성을 요구하는 반도체 장비업체 개발공정에 적용하였다. 제품개발과정에서 신뢰성우위를 갖는 구체적인 전략적 제품개발방안을 제시하였다.

울산만의 육상기인 오염부하에 대한 해역수질의 응답특성을 조사하고 만내 수질관리에 활용하기 위하여 해양생태계모델링 연구를 수행하였다. 생태계모텔에 의해 계산된 울산만의 수질은 만 내측에서 COD 농도 2.8mg/L로 해양수질 III등급 수준으로 나타났다. 계산결과 울산만 전체 해역의 수질을 II등급으로 개선하기 위해서는 육상부하를 약 30% 이상 삭감해야 하며, COD 농도 1.0mg/L이하의 수질이 되기 위해서는 전체 육상부하의 70% 이상을 삭감해야 하는 것으로 나타났다. 해역수질 II등급을 유지하기 위하여 삭감해야 할 오염부하량은 약 3,083kgCOD/day, 이 때의 환경용량은 약 7,193kgCOD/day로 계산되었다. 태화강 하구역은 식물플랑크톤 대증식(Bloom)이 상습적으로 발생하는 해역이므로 식물플랑크톤에 의한 자생유기물 부하를 감소시키기 위해서는 유가물 삭감 이외에도 영양염의 제어가 필요한 것으로 나타났다.

After enterprise get a certification in acquisition, the core requirements of ISO/TS 16949 standard is pull out the Performance Indicators by process access approach during the settlement and operation of system, and the pulled key performance indicators classified into the customer intention process, support process and management process and analyzed the effect to the management result. This study conducted with following step. Firstly, preceding research, the literature and investigation analysis about process approach method which is the special characteristics of ISO/TS 16949 standard. Secondly, each process of ISO/TS 16949 standard is classified and deduced the key performance indicators followed process access method. Finally, get a enterprise survey data related to improvement of Performance Indicator and analyzed by SPSS statistical software.

This study aimed at working out a practical plan in order that National Quality Award may be helpful to develop enterprises. In line with this aim, this study investigated the cases of foreign countries that evaluate the quality managements of enterprises on the basis of the standard model, and the aftereffect of winning the award, and its influence on management performance. Investigation was focused on the companies that won Quality National Award as a result of quality innovation activities and met with good results since then and finally won Korea Quality Grand Prix 3 years after winning the award, and questionnaire was performed to the directors of the competent authorities. The questionnaire was sent by e-mail, and its questions were made with a help from the advisers of National Quality Award. Questions were mostly focused on four parts, the general states of enterprises, the operation system of National Quality Award, the after effect of winning the award, and management performance shown after winning the award.

The 'Excellent Quality Competitive Enterprises' selection system began with the government's selection and announcement of 'Top 100 Excellent Quality Competitive Enterprises' in 1997 in accordance with Article 6 of the Quality Management and Safety Control of Industrial Products Act and Article 5 (Selection of excellent quality management enterprises, etc.) of the Act's Enforcement Decree. The content of the research and analysis results is summarized as follows: 1. The participation and confidence of enterprises in the differentiation of the assessment system for the excellent quality competitive enterprises selection system is high: from the initial year to the present, 10% of enterprises have participated in the system for over 10 years and since 2000 participating enterprises have been on a steady rise. 2. The distribution of participating enterprises is not limited to any specific region but is spread nationwide, while the participation scale and business types also are being evenly distributed. 3. From the perspective of management performance, as compared with the average of domestic manufacturing businesses or that of U.S. manufacturing businesses, an analysis found that among management results, the excellent quality competitive enterprises achieved far higher sales growth and operating profit rate on sales, however their own capital ratio and debt to equity ratio appeared to be slightly higher.

This study was conducted to investigate the effects of 6 Sigma on menu management, work commitment and quality in the culinary division of hotels and family restaurants. In addition, this study sought to identify the effects of menu management, work commitment and quality performance on customer satisfaction. Furthermore the relationship between menu management and culinary quality was evaluated here. The subjects evaluated in this study were employees of culinary division of hotels and family restaurants that implemented or were about to adopt the 6 Sigma program. A total of 385 questionnaires were analyzed using factor analysis, a reliability test, and covariance structural analysis. The results revealed that the 6 Sigma program influenced menu management, work commitment and culinary quality. Moreover, menu management, work commitment and culinary quality performance were found to impact customer satisfaction and culinary quality performance. Based on these findings, culinary divisions of hotels and family restaurants should incorporate the 6 Sigma program as soon as possible. To implement this program, faultless data for the 6 Sigma program should be collected using sufficient preparation procedures. After the data were collected, a task force team should be developed, experts should be cultivated and employees should be trained as necessary. Finally, the current level of product and services should be measured and reported to all employees in the culinary division and a challenge spirit should be brought with understanding for the reason for implementation of the 6 Sigma program. In implementing the 6 Sigma program, the leadership of the top manager and the head of the culinary division is very important.

After enterprise get a certification in acquisition, the core requirements of ISO/TS 16949 standard is pull out the Performance Indicators by process access approach during the settlement and operation of system, and the pulled key performance indicators classified into the customer intention process, support process and management process and analyzed the effect to the management result. This study conducted with following step. Firstly, preceding research, the literature and investigation analysis about process approach method which is the special characteristics of ISO/TS 16949 standard. Secondly, each process of ISO/TS 16949 standard is classified and deduced the key performance indicators followed process access method. Finally, get a enterprise survey data related to improvement of Performance Indicator and analyzed by SPSS statistical software.