This research introduces the Financial Effect Measurement (FEM) models which measures both the improvement and the innovation performance of Quality Control Circle (QCC) and activities of Six Sigma. Concepts and principle of Comprehensive Income Statement (CIS), Balanced Scorecard (BSC), Time-Driven Activity Based-Costing (TDABC) and Total Productive Maintenance (TPM) are applied in order to develop the 4 FEM models presented in this paper. First of all, FEM using CIS depicts the improvement effects of production capacity and yield using relationships between demand and supply, and line balancing efficiency between bottleneck process and non-bottleneck processes . Secondly, cause-and-effect relation of Key Performance Indicator (KPI) is used to present Critical Success Factor (CSF) effects for QC Story 15 steps of QCC and DMAIC (Define, Measure, Analyze, Improve, and Control) of Six Sigma. The next is FEM model for service management innovation activities that uses TDABC to calculate the time-driven effect for improving the indirect activities according to the cost object. Lastly, FEM model for TPM activities presents the interpretation of improvement effect model of TPM Capital Expenditure (CAPEX) and Operating Expenditure (OPEX) maintenance using profit, cash and Economic Added Value (EVA) as metrics of enterprise values. To better understand and further investigate FEMs, recent cases on National Quality Circle Contest are used to evaluate new financial effect measurement developed in this paper.

지방자치단체가 서비스의 질을 높이기 위해 매일 노력하고 있지만, 서로 협력 한다면 훨씬 더 향상 시킬 수 있다. 정부는 지자체 개혁을 전면적으로 평가하기로 하여 경제 및 내무부(Ministries of Economics & Interior), 세무부, 재정부 및 지자체와 지역 협회의 각 대표들로 구성된 위원회를 조직하였다. 위원회는 지자체 개혁이 전체적으로 현재 직면하는 난관들을 더 잘 해결할 수 있는 공적 부분을 더 활발히 양성시켰다고 평가하였다. 소위 전문적 지속가능성은 일반적으로 볼 때 더 강화되었고 어떤 분야에서는 사고를 전환하고 서비스의 질을 향상시키는데 기여하였다고 하였다. 또한 지자체와 지역들의 정치적 관리가 이와 같은 개혁을 통하여 더 강화되었다고 평가되었다. 이러한 평가에 근거하여 어떻게 하면 더 나은 서비스의 질과 협력을 얻을 수 있는지에 대해서 구체화 하였다.

A prerequisite for improving the quality of a product is to enhance the quality of its parts supplied from outsourced enterprises. An enterprise certified by ISO 9001 Quality Management System is expected to develop their effective quality assurance system and maintain it through continuous control and improvement, thereby ensuring the good quality of products that they produce. However, it is reported that small and medium–sized enterprises certified by ISO 9001 have difficulty establishing an effective quality assurance system. This study aims to propose a new method of improving a quality assurance system that can be more effective in small and medium–sized enterprises. This study collectively considered requirements specified in several international standards on quality system and the results of expert group brainstorming to identify evaluation areas and items for assessing a quality assurance system. Based on these evaluation areas and items, a set of checklists for diagnosing and improving a quality assurance system was developed. In order to demonstrate the usefulness of the proposed method, this study applied it to ten small and medium-sized enterprises and could identify four approaches for improving their current quality assurance system. The presented improvement method, which consists of establishment of quality goals and quality innovation plan, defective products corrective activities, 4M and design change process, improvement of customer quality information management, is expected to be utilized as a useful tool for the enhancement of the quality assurance system of small and medium-sized enterprises.

어육장의 항산화활성은 L. halophilus와 red ginseng powder를 첨가한 어육장에서 control보다 높은 결과를 얻어 기능성 향상에 기여함을 보여주었다. 반면에 ε-poly-L-lysine의 경우 기능성 부여에는 제한이 따르지만 미생물의 생육을 저해함을 보임으로서 어육장의 저장성 증진에 효과를 보였다. 또한 L. halophilus에서도 같은 효과를 보이는데, 이는 저장 중 생성되는 유기산과 pH 감소 때문인 것으로 사료된다. 관능평가의 경우 풍미에서는 L. halophilus 첨가군이, 짠맛과 전체적인 기호도는 red ginseng powder 첨가군이 가장 높은 점수를 얻었으나 control에 비해 유의차가 없었다. 병원성균이 저장 전후로 검출되자 않아 12주의 저장기간 동안에 안전한 것으로 나타났다.

The purpose of this study is to present a case study of six sigma quality improvement practice in cooling fan motor(CFM) manufacturing processes. In this study, the CFM manufacturing process of automobile parts not relevant to the target process rate of the process point of view, in order to reduce the system to solve the problem of localized resolution procedures of six sigma DMAIC methodology was applied to study. In conclusion , this study 's field D in order to improve the initial rate of inadequate quality management best practices by applying the method of Six Sigma quality CFM failure through stabilization schemes were proposed cost reduction .To be CFM product to satisfy customers based on continuous monitoring of the effective field of claims quality management system is required.

Smart phones have brought rapid changes in this competitive world. Smart phone application developers are trying their best to consider the customer requirements in the most efficient way while considering all its attributes. However smart phone service quality has been given less consideration comparatively during the last few years. This paper proposes a measurement method for improving service quality of smart phone application. This method combines the service quality performance model (SQPM) and process capability index (PCI). The service quality performance model is used to identify service items that require improvement. Process capability index is used as a measure for prioritization of those improvements. Case study was carried out to search out important communication application service attributes. customer satisfaction level data was collected for users who used the application service. A total of twenty four service attributes were found during this survey. Using the joint approach of SQPM and PCI, five significant service attributes were prioritized for service quality improvement.

Smart phones have drastically changed the life of today’s competitive world. Smart phone application (App) developers are trying their best to meet the customer requirements in the most efficient way while considering all its attributes. However smart phone service quality has been given less consideration comparatively during the last few years. This paper proposes a measurement method for improving service quality of smart phone application. This method combines the service quality performance model and process capability index. The service quality performance model is used to identify service items that require improvement. Process capability index is used to prioritize these items for improvement. We collected data on satisfaction level of customers who have used application service. By the proposed method, we found five significant service items from three categories - execution, security and resilience and prioritized those items for improvement.

The theory of two-dimensional quality, in particular, the Kano model that is developed by the analogy with the M-H theory, has been applied in various industry fields for more than three decades. Importance-Performance Analysis (IPA) assumes that the degree of physical fulfilment of quality attributes and the satisfaction of that attribute is linear, and therefore, it is applicable to the traditional one-dimensional attribute, not other quality types defined in the Kano’s model such as attractive or must-be attribute. To solve this problem, the current study suggests a new importance-satisfaction analysis using a modified IPA in accordance with the three quality types and a diagonal method introduced by Slack (1999) to determine improvement priority. For this, I investigated 19 smartphone’s quality attributes and conducted a survey of 334 university students for the results of Kano’s model, which adopted from Song and Park (2012)’s study, and the importance/satisfaction of the quality attributes and the results of the priority for improvement of the 19 quality attributes. The results show that the proposed I-S priority model is better than the conventional IPA based on the comparison results of determination coefficient from the regression analysis of the two models.

해상 및 해안에서 공경비를 보조하고 민간경비수요에 부응하는 고품질 경비서비스를 제공할 수 있는 민간경비제도 도입을 위한 기초연구로 육상 민간경비업의 현황과 경비지도사 제도를 분석하였다. 또한 해양민간경비 대상영역 탐색과 해양경비 현황분석을 통하여 해양영역에 민간경비서비스 제도의 도입 필요성 및 해양경비의 특수성과 전문성을 도출하였다. 이를 바탕으로 해양경비 현장에서 중추적인 역할과 업무를 담당할 해양경비사 제도를 제안하고 효과적인 해양경비업무 수행에 필요한 해양경비사 자격 조건과 선발시험 과목을 구성하였으며, 경비현장의 실무능력 향상을 위한 교육 프로그램을 설계하였다. 해양경비법에 해양경비업 조항 신설을 제안하여 해양경찰이 해양민간경비를 감독하고 관리함으로써 공경비와 사경비의 시너지 효과 창출은 물론 해양경비산업의 건전한 발전과 국제경쟁력을 갖출 수 있는 기반을 마련하였다.

본 연구는 쌀을 다량 첨가하여 양조한 맥주의 품질개선을 위하여 아밀라아제, 프로테아제, 쌀에 결핍된 아미노산의 첨가를 시도하여 그 품질 개선의 효과를 분석하였다. 품질 요소는 당화액인 wort의 당도, 환원당, pH, 점도의 변화를 측정하였고, 최종 제품인 맥주의 알코올 함량, 거품 안정성, 쓴맛, 색도의 변화를 측정하였다. 실험에는 200 mesh의 쌀가루를 맥아와 쌀가루의 총량에 대하여 0, 40, 50, 60, 70%를 첨가하였다. 실험 결과 쌀 함량이 증가함에 따라 wort의 당도, 환원당 및 점도는 감소하였고, pH는 증가하여 당화력이 떨어졌다. 그러나 아밀라아제 첨가에 의하여 당화력이 다시 회복되었기 때문에 아밀라아제 첨가로 쌀맥주 제조 및 제품의 성능이 향상되는 결과를 보였다. 쌀 함량 증가에 따라 맥주의 알코올 함량 및 거품 안정성은 감소하였고, 쓴맛과 노란색이 증가하였다. 그러나 프로테아제 첨가에 의하여 알코올 함량, 쓴맛 및 노란색은 다시 회복되었으나 거품 안정성은 더욱 감소하였다. 글루타민산의 첨가에 의하여 노란색 외의 성질은 모두 회복되었다. 그러나 라이신 및 프롤린의 첨가에 의하여 알코올 함량 및 쓴맛은 회복되었으나 거품 안전성이 낮아지고, 색이 비정상적으로 탁하게 나타났다. 결과적으로 쌀 첨가 맥주의 품질향상 인자는 아밀라아제의 첨가, 글루타민산의 첨가, 프로테아제의 첨가의 순으로 결정되었다.

Many companies have endeavored to build a quality cost management system in order to be more productive business organization. This study shows the detail procedures of constructing a quality cost management system which is believed to be appropriate for their business system. That is, the method to calculate the quality cost and the linking logic between the quality improvement and its financial impact are explained based on a particular industry case. In this sense, the changes of business performance measures such as market share, customer satisfaction, etc. were analyzed in the longitudinal perspective for the consecutive 4 years (2003~2006). As the quantitative results of this study, the improvement activities based on the quality cost management system resulted in the 32% reduction of quality cost and the 121% increase of business profit, compared 2005 with 2006. In the qualitative perspective, the successive practice of quality cost reduction and the job information sharing in business unit were obtained by providing the best practices and bench-marking cases. Finally, the customer satisfaction has increased so that the customer-friendly management system has been accomplished. With these efforts, the 3.4% increase of the market share and the 3% increase of the customer satisfaction were obtained in 2005. As the future study, the current study can be extended to the concept of COPQ (cost of poor quality) which focuses on the hidden quality cost of the whole business activities. Such extension of analysis will help us understand the wider role of a quality cost management system in the business.

이 연구는 농축산물생산비 조사의 통계품질을 진단하는 작업이다. 이러한 진단의 목적을 달성하기 위 하여, 본 연구는 통계청의 품질 진단 지침에 의거하여 다양한 형태의 정량적․정성적 진단을 시도하였다. 본 연구에서는 공식적인 국가 통계에서의 통계품질 개념인 통계의 정확성, 관련성, 시의성, 접근성, 비 교성 등의 측면에 대한 정성적 분석 및 조사, 전문 이용자 심층면접 분석(FGI) 결과를 제시하였다. 이용 자 만족도 조사를 통한 포트폴리오 분석 결과, 중요도는 높지만 만족도는 상대적으로 낮은 1차 개선 영 역에 해당되는 항목은 ‘지출비용에 대한 만족도’, ‘충분한 설명자료 제공’ 등으로 분석되었다. 분석결과를 종합했을 때, 통계 작성기관과의 협의를 거친 주요 개선점은 다음과 같다. 첫째 이용자의 편의 제고를 위한 개선 사항으로 통계 용어 분류의 개선을 꼽을 수 있다. 통계 이용자 편의를 위해 통계의 세부 항목 을 재분류해야 한다는 전문가의 의견이 있으나, 이는 조사기관인 통계청에만 국한되는 문제가 아니므로, 유관 기관과의 적극적인 협의 하에 전문적이면서도 보다 보편적인 용어가 정의될 수 있도록 개선할 필요 가 있는 것으로 진단되었다. 둘째, 이용자의 편의를 제고하기 위해 KOSIS가 지속적으로 업그레이드되어 야 할 필요가 있는 것으로 진단되었다.

본 연구는 기존의 농가 보급형 고구마 저장고에 가열기(본체), 환기팬, 배풍구 팬, 습도 조절을 위한 관으로 구성된 간이 큐어링 설비를 부가시킨 후, 그 효과를 검증하기 위하여 수행되었다. 6일간의 큐어링 처리 기간 동안 저장고 내 기온 및 상대습도는 32℃, 90%로 설정되었다. 고구마의 저장 기간(6 개월) 동안 1개월에 1회씩 표본을 수집하여 물리화학적 품질을 측정한 결과, 부패율과 부패 정도를 함께 보여주는 McKinney Index는 큐어링 처리구의 경우 0.83%였으며, 큐어링 처리를 하지 않은 대조구의 경우 5.08%였다. 큐어링 처리구의 경도 및 당도, 건물율은 모두 대조구보다 높았으며, 대조구의 표피색이 큐어링 처리구보다 빠르게 변하여 큐어링 처리가 저장기간 동안 고구마의 변색을 지연시켰음을 알 수 있었다. 본 연구를 통하여 간이 큐어링 설비를 이용한 큐어링 처리는 초기 비용이 많이 소모되는 일반 큐어링 설비를 대체하여 고구마의 물리화학적 품질을 증진시킬 수 있으며, 저장 기간을 늘릴 수 있음을 알 수 있었다.

Company's survival in a changing business environment is depend on what kind of strategy will be used for facing this business competition society. For this, many companies continued to apply management techniques to improve the activities in this process has been running productivity-oriented activities to switch away from the quality has become a central activity. In other words, quality improvement activities (quality improvement activity) for the continuing businesses is an important strategic element. In this study, single-PPM (Single-PPM) the company's leading quality improvement activities will be used and browse to accommodate factors that affect a successful quality improvement activities, absolute requirement for companies to learn about the conditions to improve the quality of corporate tries to emphasize the importance of the activity.

This parer proposes application of quality costing system in quality improvement area. Cost of quality in quality improvement area provides a valuable of both providing the need for improvement and giving a starting point for project. WQCMS(Web-based Q-Co

Data mining is the process of finding and analyzing data from a big database and summarizing it into useful information for a decision-making. A variety of data mining techniques have been being used for wide range of industries. One application of those is especially so for gathering meaningful information from process data in manufacturing factories for quality improvement. The purpose of this paper is to provide a methodology to improve manufacturing quality of fuel tanks which are auto-parts. The methodology is to analyse influential attributes and establish a model for optimal manufacturing condition of fuel tanks to improve the quality using decision tree, association rule, and feature selection.