목적 : 본 연구에서는 지역사회의 경도인지장애 및 경도치매환자에게 개별 맞춤형 회상치료를 적용하여 인 지기능, 우울, 삶의 질 및 작업수행에 미치는 영향을 확인하고자 하였다. 연구방법 : 재가노인지원센터에서 총 24명의 경도인지장애노인(12명)과 경도치매환자(12명)를 각 6명씩 무작위로 배정하여 실험군에는 개별맞춤형 회상치료를, 대조군에는 집단회상치료를 12주간 60분씩 주 1 회 적용하였다. 인지기능의 효과를 검증하기 위해 노인용 서울언어학습검사(Seoul Verbal Learning Test-Eldery, SVLT-E)와 숫자 외우기 검사(Digit Span Test), 단축형 한국판 보스톤 이름대기 검사 (Short-form Korean version Boston Naming Test; S-K-BNT)를 이용하였다. 우울은 단축형 노인 우울척도(Short version of Geriatric Depression Sclae; SGDS), 삶의 질은 치매노인 삶의 질 척도 (Geriatric Quality of Life-Dementia; GQOL-D), 작업수행은 캐나다작업수행측정(Canadian Occupational Performance Measure; COPM)으로 중재 전과 후에 평가하였다. 결과분석은 기술통계와 비모수통계를 이용하여 분석하였다. 결과 : SVLT-E의 경우, 즉시회상과 지연회상에서는 실험군과 대조군 모두 점수가 유의하게 향상되었으나 지연재인의 경우에는 실험군에서만 유의한 차이가 나타났다. DST는 두 집단 모두 유의미한 변화가 나타나 지 않았으며, S-K-BNT와 COPM은 실험군에서만 유의한 점수의 변화가 나타났다. SGDS와 GQOL-D 에서는 두 집단 모두 중재 전과 후에 유의한 점수의 변화가 확인되었다. 결론 : 맞춤형 회상치료 프로그램이 치매환자의 인지기능, 우울, 삶의 질과 작업수행에 긍정적인 효과가 있음을 확인할 수 있었다. 따라서 추후, 재가치매환자를 위한 지역사회 작업치료의 적용 시 대상자에 특성에 맞는 개별적 접근이 다양하게 활용되기를 기대한다.

본 연구는 고온다습한 하절기에 음수의 형태가 닭의 생산성, 육질, 혈액의 성상에 미치는 영향을 구명하고자 실행하였다. 8일령 로스종 360수를 4개 처리구인 수돗물, 이온수, 냉수 및 냉이온수(냉수+이온수)로 처리구당 6반복으로 평사에 수용하여 5주령까지 급수하였다. 계사내부 평균 온도와 습도는 30.9℃와 74.0%였으며, 수돗물의 평균온도는 29.5℃였다. 이온수는 정전기를 이용하여 물을 이온화하였고, 냉수는 15℃로 고정하여 급수하였다. 증체량, 사료섭취량 및 사료요구율은 주간으로 측정하였으며, 혈액과 계육 샘플은 실험 종료시에 채취하였다. 사육전기 21일령에 증체량은 수돗물 처리구에서 다른 처리구에 비하여 낮았지만 통계적 차이는 없었으며, 사육후기의 35일령에 이온수, 냉수, 냉이온수 처리구에서수돗물 처리구에 비하여 현저하게 높게 나타났다(p<0.01). 사료섭취량은 증체와 동일하게 사육전기에는 처리구간에 일관적 차이가 없었지만 사육후기에 수돗물 처리구에 비하여 다른 처리구에서 매우 개선 되는 경향을 보였다(p<0.01). 사료요구율은 사양실험 전기간에서 이온수, 냉수 및 냉이온수 처리구에서 매우 개선되었다(p<0.05). 계육의 가슴살에서 명도는 수돗물 처리구에서 높게 나타났으며, 적색도는 낮은 경향을 보였다. 황색도는 일관성이 없었지만 pH는 수돗물 처리구에서 다른 처리구에 비하여 낮게 나타났다(p<0.05). 조리감량은 이온수, 냉수 및 냉이온수 처리구에서 수돗물에 비하여 매우 낮았지만(p<0.05) 연도는 높은 경향을 보였다. 혈중 알부민과 단백질은 처리구간에 차이가 없었지만, 중성지방은 이온수, 냉수 및 냉이온수 처리구에서 낮은 경향을 보였다(p<0.05). 혈중 포도당은 처리구간에 차이가 없었지만 HDL 콜레스테롤은 이온수, 냉수, 냉이온수 처리구에서 수돗물 처리구에 비해 현저하게 높게 나타났다(p<0.05). 본 실험 결과 혹서기 육계에 냉이온수 급수는 생산성 및 육질을 개선하고 혈중HDL을 높게 하였다.

The use of Project Management Information System (PMIS) is increasing in project management industries such as construction, defense, manufacturing, software development, telecommunication, etc. It is generally known that PMIS helps to improve the quality of decision making in project management, and consequently improves the project performance. However, how much and which parts of project management performance are affected by PMIS still need to be studied further. The purpose of this study is to investigate the impact of PMIS quality on project management performance. We collected data from various project based industries such as construction, defense, manufacturing, software development and telecommunication by using survey questionnaire. PMIS quality was measured in three dimensions. They are system quality, information quality and service quality. Project management performance was measured in nine variables such as time reduction, work accuracy, cost management, etc. Statistical analyses such as multiple regression were used to analyze the data. The results showed that PMIS quality had significant impacts on the project management performance and user satisfaction. It was notable that only two dimensions out of the three PMIS quality dimensions, system quality and information quality, affected the project management performance. Also, it was found that PM performance played a mediating role between PMIS and user satisfaction, and between PMIS and reuse intention. The contribution of this research is that it helps to clarify what aspects of PMIS affect the project management performance and user satisfaction.

Introduction Service quality is becoming an important business factor even in the business-to-business markets. Actually, the various service factors such as technical level, lead time and after-sales service play the role as the important factors regarding decision making on purchasing other than price in the trade of B2B market. Most researches that measure the service quality in service field have focused on B2C consumer goods and the limited number of researches are only being carried out regarding the service quality in B2B area. Initial studies in B2B borrowed the service quality scale that was made mainly based on consumer goods (Gounaris 2005) by partially using the measure of SERVQUAL that was developed and collected by Parasuraman et al. (1988). In this study, we tried to investigate two main objectives: (1) develop the measurement scale to facilitate assessments of B-to-B service quality and (2) investigate the structural model which deals with the relation between the service quality and B2B relationship performance. Considering that most previous researches about service quality were conducted in the business-to-consumer area, this study conceptualizes the various quality aspects of service that are considered in B2B market and proposes our research model which is the detailed quality measurement scale of B2B service. We developed a measurement scale called B-SERVQUAL for B2B service quality and tested research hypotheses and structural model. Conceptual background This study carried out the comparative analysis against the measured items of previous researches and the contents acquired from the qualitative research. Various different measuring items and aspects related with service quality evaluation can be drawn out through the in-depth interview with companies’ purchasing staffs. To develop items for B2B service quality scale, we followed the procedure proposed by Churchill(1979), and Gerbing and Anderson(1988). First, in-depth interview with purchasing staffs was performed regarding transaction experience with B2B service providers. As proposed by Homburg and Garbe(1999), B2B service was classified into professional service that is provided by service expert company and industrial service that is provided by manufacturer of machine equipment. The responders were instructed to answer some important factors required to evaluate service providing company and items for current service provider to improve. After performing the pre-test with the filtered measuring items, the scale of service quality specialized for B2B service was developed after checking reliability and validity of measurement items. Based on such results of pre-test, we finally carried out the survey of respondents of B2B companies. Our final scales to measure the service quality were composed of 5 factors with 19 items such as economic quality, technical quality, process quality, empathy quality and convenience quality. We determined to call this scale ‘B-SERVQUAL’. Research design We developed research hypotheses and proposed our research model to analyze the effects of service quality on relationship performance in B-to-B market. To verify the sets of hypotheses and study model, we conducted questionnaire survey, targeting the personnel in purchase departments of public corporation and in the field of distribution/logistics, financial services, construction, manufacturing (electricity / machine, textile leather, food). A total of 250 questionnaires were distributed directly or through mail and 230 responses were used for the final analysis. Result and conclusion Through the confirmatory factor analysis, reliability and validity of the study constructs were verified. By using the structural equation model, research hypotheses were tested and most research hypotheses were statistically significant and accepted. The final research model also showed the statistical significance with the goodness-of-fit indices. We found that service quality has a positive effect on relationship bonding, indicating that the superior service quality of service providers leads relationship bonding with buyers. Five dimensions considered in this study bring not only structural bond but also the social bond that refers to the emotional bonding. Relationship bonding has a positive effect on commitment. Relationship commitment appeared to be an important factor that has a positive effect on relationship performance, which demonstrates the reduction of management cost through commitment. This study reflected the economic and convenience aspects of services that haven’t been highlighted in the previous studies in the business marketing area. This study has academic implications in that it reflected the economic aspects of services, which have been dealt with conceptually by some scholars such as profitability, productivity, and cost. From the viewpoint of B2B service providers, the B-SERVQUAL proposed in this study will be helpful guide for B2B marketers to specifically identify the customers’ needs and manage their service quality in the business market.

본 연구는 산란후기 사료에 뽕잎의 수준별 첨가 급여가 산란계의 생산성, 계란품질 및 혈액성상에 미치는 영향을 구명하고자 시행하였다. 74주령 하이라인 브라운 산란계 360수를 4개처리 5반복 반복당 18수씩 배치하여 12주간 사양실험을 실시하였다. 처리구는 ME 2750kcal/kg, CP 15%인 기초사료에 뽕 잎분말을 0, 0.2, 0.4 및 0.8% 수준으로 첨가 급여하였다. 산란율과 난중은 매일, 사료섭취량과 계란품 질은 4주 단위로 조사하였고, 혈액성상과 난황지방산은 사양실험종료 후 채취하여 측정하였다. 전체 사양실험기간에서 산란율과 1일 산란량은 뽕잎 첨가구에서 증가하는 경향을 보였지만 처리구간에 통계적 차이는 없었고, 난중, 사료섭취량 및 1일산란량도 유의적 차이는 없었다. 사료요구율은 실험 전기간 뽕 잎첨가구에서 개선되는 경향이 있었으며, 특히 82~85주령에서는 통계적 차이를 확인하였다(p<0.05). 난백높이, 호유닛, 난각강도 및 두께는 처리구간 차이가 없었다. 불포화지방산은 뽕잎의 첨가수준에 따 라 현저하게 증가하였지만(p<0.05), 포화지방산은 감소되었다(p<0.05). 혈청 HDL 콜레스테롤은 0.4% 첨가수준에서 현저하게 증가하였고(p<0.05), 중성지방은 뽕잎 급여수준에 따라 매우 감소하는 경향을 보였다. 그러므로 본 연구결과는 뽕잎의 첨가급여가 산란후기 산란계의 생산성, 계란품질 및 강건성을 개선하는데 효과적인 것을 시사한다.

Individual safety is a fundamental concern. People generally try to avoid danger or mishaps in the workplace, and to consider safety as a primary condition for satisfactory employment and agreeable shopping experiences. Organizations can assure that workers, clients, the public, and the environment perceive that they are in safe environments by providing highly secure services. Secure working environments and safety-focused human resource environments are essential antecedents to safe performance and outcomes. Dangerous workplace environments cause employees to feel stress and anxiety. Thus their performance decreases and accidents and injuries increase. Workplace safety is the most important factor influencing service and performance, especially for allowing frontline salespersons to focus on providing customer satisfaction. In this study of workplace safety, we apply the service quality dimension to examine its relationship with employee perceptions of job satisfaction and their related job performance. We discuss theoretical and practical implications based on the results.

This study was conducted to grasp problems of the present and investigate the real condition of organizations by making how an organizational ISO/TS 16949 quality management system has a positive effect on process improvement, perceived organizational support has a significant effect on the relationship between ISO/TS 16949 requirements and process improvement, process improvement has a positive effect on customer satisfaction and organizational performance research projects. For doing them, it tris to suggest an effective application plan of ISO/TS 16949 certification through improvements about corporate quality management systems of the automobile field by investigating and analyzing literature of the precedent studies and ISO/TS 16949 certification effects actually, conducting and analyzing an survey on effects on customer satisfaction and organizational performance, and drawing the problems.

Background: In cerebral palsy (CP), parents’ quality of life and rearing attitude are considered possible factors that influence patients’ quality of life, function level, and performance in daily activities. Despite these facts, little attention has been given to demonstrate a relation between these factors. Objects: This study aimed to demonstrate the relationship between parents’ quality of life, functional level, and performance in daily activities, the quality of life of school-aged children with spastic CP. Methods: This study included 24 parents of school-aged children with spastic CP. The KIDSCREEN-52 and World Health Organization quality of life (WHOQOL)-BREF questionnaires (including physical, psychological, social, and environmental domains) were used as research tools to assess the quality-of-life profiles of the children with spastic CP and those of their parents, respectively. In addition, the function levels and performance in daily activities of the children with CP were assessed by using the gross motor function measure (GMFM) and modified Barthel index (MBI). Correlation and multiple regression analyses were performed to clarify the determinants of the quality of life of the children with CP. Results: The KIDSCREEN-52 score correlated with the total score (r=.735, p<.01) and all domains of the WHOQOL-BREF questionnaire (physical: r=.542, p<.01; psychological: r=.690, p<.01; social: r=.568, p<.01; and environmental: r=.783, p<.01). In addition, significant correlation was found between the KIDSCREEN-52 and MBI scores (r=.411, p<.05), and between the MBI and GMFM scores (r=.427, p<.05). After controlling for age, gender, paralytic type, GMFM, and MBI, the WHOQOL-BREF score (R2=.621), particularly in the environmental domain (R2=.699), remained independently related to the quality of life of the children. Conclusion: These findings suggest that the quality of life of school-aged children with spastic CP can be influenced by the quality of life of their parents. This study provides useful information for future studies to investigate the quality of life of children with CP

This study investigated the effect of dietary lysine and gamma-linolenic acid(GLA) levels on growth performance, carcass traits, and meat quality in finishing pigs. Pigs were provided with feed containing two different levels of lysine(0.45% and 0.75%) with three different levels of gamma-linolenic acid(0.0, 0.3, and 0.6%). Average daily gain(ADG) was significantly lower (p<0.01) in pigs provided with the lower level of lysine. In contrast, feed/gain(p<0.01), diet cost/gain(p<0.05), and intramuscular fat(p<0.01) were all significantly higher in pigs fed the lower level of lysine. Similarly, meat color scores(CIE L*, a*, and b*) and cooking loss were significantly higher(p<0.01) in pigs fed the lower level of lysine, whereas shear force(kg/2.5 inch2)was not affected by dietary lysine. The addition of GLA had no significant effect on any of the parameters measured. The results indicate that providing pigs with 0.45% lysine in their diet may help to increase intramuscular fat content, allowing the industry to produce pork products that meet consumer needs in Korea.

Due to the continuous development of international retailers in the Chinese market, and the merger and reorganization among Chinese retailers in recent years, the degree of concentration of the Chinese retail industry has been increasing, and the scale of retailers has been expanding. It is suggested by the report China Powers of Retailing 2014 that an increasing number of large-scale retail groups have been formed in the Chinese retail industry. In large and medium-sized cities in China, such large-scale supermarkets as Wal-Mart, Carrefour and RT-Mart have controlled most market shares of food and daily necessities. And large-scale household appliance chains, such as Gome and Suning, have controlled most market shares of home appliance. Due to the advantage of scale and brand of large-scale retailers, these retailers have gradually occupied a leading role in the supply chain, and formed buyer monopoly power and countervailing power. Intuitively speaking, retailers can acquire obvious advantages in procurement activities, no matter it is the buyer monopoly power or countervailing power that is being utilized. And the advantages are beneficial to the improvement of retailers’ procurement performance. However, it is pointed out by a number of scholars’ research that buyer power’s influence on retail enterprises’ performance is quite complicated. Whether buyer power can improve economic efficiency depends on the quality of retailer-supplier relationship. The quality of the relationships between retailers and suppliers exerts direct influence on the stability, durability and equity of the trade. In the long term, the reinforcement of buyer power will probably exert adverse influence on the suppliers and retailers. By imposing influence on suppliers with buyer power, retailers will cause twisted competition and prifit shrinkage to suppliers in the upstream market. As a result, the quantity of suppliers will be decreased, which will be disadvantageous to the selection of retailers and affect retailers’ utilization of their negotiating advantage. In the meanwhile, by imposing special prices and discounts, collecting extra charges and signing exclusive agreement with suppliers, retailers will lead to suppliers’ impaired benefit. It will further affect the quality of the retailer-supplierrelationship and ultimately exert adverse influence on both parties’ long-term earnings. In the existing research, few scholars have thoroughly discussed the influence of retailers’ buyer power on the quality of retailer-supplier relationship and retail enterprises’ procurement performance. In addition, different conclusions exist in the analysis of the relationships among the three factors, or between two of them. In order to empirically test the influence of retailers’ buyer power on the quality of retailer-supplier relationship and retail enterprises’ procurement performance, we established the theoretical model of this study in figure 1. The research will help us to cognize the influence of retailers’ buyer power more reasonably, and guide retailers better utilize buyer power, an attempt is made to explore the following questions in this research: 1. Does direct positive influence exist between large-scale retailers’ buyer power and retailers’ procurement performance? 2. Are there any differences in the influence of different types of retailers’ buyer power on retailers’ procurement performance? 3. What influence will large-scale retailers’ buyer power exert on the quality of retailer-supplier relationship? 4. When the quality of retailer-supplier relationship is brought in as a mediating variable, what influence will large-scale retailers’ buyer power exert on retailers’ procurement performance? From the perspective of the relationships among channel members, large-scale retailers in the Chinese market, such as Wal-Mart, Carrefour, RT-Mart, OUYA Supermarket and Vanguard, as well as suppliers of their products are taken as the object of the research. Methods like interview, pre-survey and official survery with questionnaire are adopted to verify different hypotheses in the research. During the indepth interview, twelve respondents are invited respectively to the interview. Seven of them are in charge of large-scale retailers’ procurement, and five of them are salespersons of manufacturers, who supply products to retailers. It can be seen from the result of the interview that the twelve respondents hold different opinions towards the relationships among large-scale retailers’ buyer power, the quality of retailer-supplier relationship and retailers’ procurement performance. In terms of the influence of large-scale retailers’ buyer power on retailers’ procurement performance, some believe that there’s positive influence, some believe there’s negative influence, and some believe the influence should be respectively analyzed according to the degree of buyer power. In terms of the influence of large-scale retailers’ buyer power on the quality of retailer-supplier relationship, some believe large-scale retailers’ buyer power exerts positive influence on the quality of retailer-supplier relationship, some believe it exerts negative influence, and some believe the influence depends on specific circumstances. During the pre-survey with questionnaire, scales of retailers’ buyer power, the quality of retailer-supplier relationship and retailers’ procurement performance are developed on the basis of theoretical overview and interview research. Specifically speaking, the scale of retailers’ buyer power is constituted of two level-1 dimensions (buyer’s monopoly power and countervailing power) and seven level-2 dimensions; the scalerelationship and ultimately exert adverse influence on both parties’ long-term earnings. In the existing research, few scholars have thoroughly discussed the influence of retailers’ buyer power on the quality of retailer-supplier relationship and retail enterprises’ procurement performance. In addition, different conclusions exist in the analysis of the relationships among the three factors, or between two of them. In order to empirically test the influence of retailers’ buyer power on the quality of retailer-supplier relationship and retail enterprises’ procurement performance, we established the theoretical model of this study in figure 1. The research will help us to cognize the influence of retailers’ buyer power more reasonably, and guide retailers better utilize buyer power, an attempt is made to explore the following questions in this research: 1. Does direct positive influence exist between large-scale retailers’ buyer power and retailers’ procurement performance? 2. Are there any differences in the influence of different types of retailers’ buyer power on retailers’ procurement performance? 3. What influence will large-scale retailers’ buyer power exert on the quality of retailer-supplier relationship? 4. When the quality of retailer-supplier relationship is brought in as a mediating variable, what influence will large-scale retailers’ buyer power exert on retailers’ procurement performance? From the perspective of the relationships among channel members, large-scale retailers in the Chinese market, such as Wal-Mart, Carrefour, RT-Mart, OUYA Supermarket and Vanguard, as well as suppliers of their products are taken as the object of the research. Methods like interview, pre-survey and official survery with questionnaire are adopted to verify different hypotheses in the research. During the indepth interview, twelve respondents are invited respectively to the interview. Seven of them are in charge of large-scale retailers’ procurement, and five of them are salespersons of manufacturers, who supply products to retailers. It can be seen from the result of the interview that the twelve respondents hold different opinions towards the relationships among large-scale retailers’ buyer power, the quality of retailer-supplier relationship and retailers’ procurement performance. In terms of the influence of large-scale retailers’ buyer power on retailers’ procurement performance, some believe that there’s positive influence, some believe there’s negative influence, and some believe the influence should be respectively analyzed according to the degree of buyer power. In terms of the influence of large-scale retailers’ buyer power on the quality of retailer-supplier relationship, some believe large-scale retailers’ buyer power exerts positive influence on the quality of retailer-supplier relationship, some believe it exerts negative influence, and some believe the influence depends on specific circumstances. During the pre-survey with questionnaire, scales of retailers’ buyer power, the quality of retailer-supplier relationship and retailers’ procurement performance are developed on the basis of theoretical overview and interview research. Specifically speaking, the scale of retailers’ buyer power is constituted of two level-1 dimensions (buyer’s monopoly power and countervailing power) and seven level-2 dimensions; the scaleof the quality of retailer-supplier relationship is constituted of three level-1 dimensions (cooperation, adaption and relationship atmosphere); the scale of retailers’ procurement performance is constituted of three level-1 dimensions (cost performance, time performance and quality performance of procurement). The questionnaire pre-survey is specific to retailers’ procurement staff and suppliers’ sales personnel respectively. A total of valid 179 questionnaires are collected, among which, 86 are from retailers’ procurement staff and 93 are from suppliers’ sales personnel. Based on the survey data, SPSS and AMOS software are utilized in the analysis of items, reliability and validity of the different scales. Finally, the factor structure of the scale regarding retailers’ buyer power is adjusted, and the scale regarding retailers’ buyer monolopy power is re-designed specially. During the official survey with questionnaire, questionnaires are handed out to retailers’ procurement staff and suppliers’ sales personnel respectively. A total of 340 valid questionnaires are collected, among which, 178 are from retailers’ procurement staff and 162 are from suppliers’ sales personnel. The samples, which are quite representative, are evenly distributed. Based on the survey data, SPSS and AMOS software are utilized to further analyze the reliability and validity of the different appraisal scales. Finally, the various hypotheses in the research are tested by causual steps of regression analysis with SPSS. After relatively complicated and elaborate statistical analysis, most of the hypotheses are supported, some are partially supported, and only one is not supported. One of the mediating effect analysis results is show in table 1 and figure 2. Based on direct regression analysis, we can get some important results: First of all, the hypothesis that retailers’ buyer power will overally exert positive influence on retailer enterprises’ procurement performance is supported, but the hypothesis that retailers’ buyer monopoly power and countervailing power will exert positive influence on retailer enterprises’ procurement performance is partially supported. Secondly, the hypothesis that retailers’ buyer power will overally exert negative influence on the quality of retailer-supplier relationship is not supported, and the hypothesis that retailers’ buyer monopoly power will exert negative influence on the quality of retailer-supplier relationship and the dimension is partially supported, and the hypothesis that retailers’ buyer countervailing power will exert positive influence on the quality of retailer-supplier relationship and the dimension is supported. Thirdly, the hypothesis that the quality of retailer-supplier relationship, as well as the dimensions (cooperation and relationship atmosphere) will overally exert positive influence on retailer enterprises’ procurement performance is supported, and the hypothesis that the dimension---the adaptation of the quality of retailer-supplier relationship will exert positive influence on retail enterprises’ procurement performance is only partially supported. Based on causual steps of regression analysis for the mediating effect, we can also get some important results: First of all, the relationship quality plays a complete intermediary role between the retailer’s buyer power and the procurement performance. Secondly, the relationship quality plays a complete intermediary role between the r retailers’ buyer monopoly power and the procurement performance. Thirdly, the relationship quality plays a complete intermediary role between the r retailers’ buyer countervailing power and the procurement performance.Some inspirations are achieved from the research. First of all, basically speaking, the direct influence of retailers’ buyer power on retail enterprises’ procurement performance is significantly positive. Secondly, the influence of retailers’ buyer power on the quality of retailer-supplier relationship is relatively complicated. Thirdly, basically speaking, the influence of the quality of retailer-supplier relationship on retail enterprises’ procurement performance is significantly positive. Fourthly, after the quality of retailer-supplier relationship is brought in as a mediating variable, the influence of retailers’ buyer power on retail enterprises’ procurement performance depends on the specific condition of the retailer-supplier relationship.

Even in the business-to-business markets, service quality is becoming very important factor which determines success or failure of the long-term business relationship. Our study aims to reveal how such recognized B-to-B service quality influences on realizing the relationship between the customer and the supplier. We began this research with two main objectives: (1) develop the service quality scale to facilitate assessments of B-to-B service quality and (2) investigate the structural model which deals with the relation between the service quality and business relationship performance. Considering that most previous researches about service quality were conducted in the business-to-consumer(B-to-C) area, this study conceptualizes the various quality aspects of service that are considered in B-to-B market and proposes B-SERVQUAL model which is the detailed quality measurement scale of B-to-B service. We developed a measurement scale called B-SERVQUAL for B-to-B service quality and tested research hypotheses and structural model. We found that service quality has a positive effect on relationship bonding, indicating that the superior service quality of service providers leads relationship bonding with buyers. Five dimensions considered in this study bring not only structural bond but also the social bond that refers to the emotional bonding. Relationship bonding has a positive effect on commitment. Relationship commitment appeared to be an important factor that has a positive effect on relationship performance, which demonstrates the reduction of management cost through commitment. This study reflected the economic and convenience aspects of services that haven’t been highlighted in the previous studies in the business marketing area. This study has academic implications in that it reflected the economic aspects of services, which have been dealt with conceptually by some scholars such as profitability, productivity, and cost. From the viewpoint of B2B service providers, the B-SERVQUAL proposed in this study will be helpful guide for service providers to specifically identify the customers’ needs and manage their service quality in the business market.

본 연구는 급변하는 경영환경 속에서 BtoB거래에서의 협업이 중요함에도 불구하고 협업을 구성하는 요소가 불명확하기에 협업Quality라고 명명한 측정도구 개발이 목적이며, 이를 바탕으로 BtoB기업의 조 직성과와의 구조적 관계를 연구한 논문이다. 협업Quality의 측정개발은 Study1, Study2로 구성이 되어있으며, Study1에서는 FGI를 통해 협업 Quality의 측정항목을 개발하고, 전문가 집단의 인터뷰를 통해 협업의 구성요인을 알아냈다. Study2에서 는 측정항목들의 신뢰성과 타당성을 검증하여 4개의 요인으로 도출하였고, 이 요인들을 신뢰, 공유된 목표, 정보공유성, 조직유연성으로 명명하였다. 마지막으로 도출된 요인들과 조직성과와의 관계를 규명하였다. 결과적으로 본 연구의 협업Quality는 BtoB거래에서 공급업체와 구매업체간의 협업을 의미하며, 개발된 측정도구는 향후 협업과 파트너십 연구에 기초자료가 될 것으로 기대된다.

Quality management system is a systematic quality improvement approach for firm-wide management for the purpose of improving performance in terms of quality, productivity, organizational characteristics, customer satisfaction, and firm’s profitability. Recently, many researchers have examined the relationship between quality management system and firm’s performance. The conclusion from these studies is that effective implementation of quality management system improves firm’s performance. This paper extends the existing research on quality management system and firm’s performance by examining how the impact of quality management system on firm’s performance is moderated by organizational characteristics and customer satisfaction. The paper is organized as follows. Section 1 introduces the necessity and purpose of the research. Section 2 reviews quality management system and summarizes the results of previous studies. Section 3 present the proposed research model, the hypotheses related to the relationship between quality management system and firm’s performance. Section 4 provides results from the data analysis. Section 5 presents discussions, results, further implications, and research limitations. An extensive literature research was designed to identify and retrieve empirical studies relevent to develop the hypotheses. The objectives of this study identify the factors of quality management system on business performance. The results are as follows: First, The management responsibility, resource management and product realization influenced significantly on financial performance. The management responsibility and product realization influenced significantly on non-financial performance. Second, the research showed a fact that organizational characteristics and customer satisfaction effect as a moderated between quality management system and business performance. The implications of our results are that organizational characteristics and customer satisfaction moderate the firm’s performance.

ISO 9001, quality management system, is widely known as advancing internal efficiency and productivity in various industry. As a result, the number of companies that have adopted ISO 9001’s certification have been increasing continuously year by year since ISO 9000’ family standard was published in 1987s. This fact shows that a lot of businesses are trying to get the accreditation for improving the competitiveness of quality. The purpose of this study is to present that ISO 9001’s certification motives affect to the requirement’s implementation and show that the execution of requirements influences on management performance in the small manufacturer. In order to carry out this research, we obtained 96 survey sheets and inspected twenty assumptions based on the reliability, validity of the questionnaires. The results of regression analysis are summarized as follows; First, the factors of certification motive influence on the requirement’s implementation except resources management. Second, the two elements of ISO 9001 requirement, resources management and product realization, have an important effect on the operational performance and financial performance considerably in the companies that choose the internal motive. Finally, the two requisites of ISO 9001 requirement, resources management and measurement, analysis and improvement, affect to the operational performance and financial performance significantly in the businesses that select the external motive. Based on the results, the companies that choose the internal motive have a good performance to execute the ISO 9001 requirements. Also, to implement the requirements of ISO 9001 is helpful for the companies to produce the operational and financial performance.

최근 정부는 신재생에너지 연료 혼합 의무화 제도(RFS)와 신재생에너지 공급 의무화제도 (RPS)를 적극 추진하고 있어 신재생에너지 연료의 중요성은 그 어느 때보다도 부각되고 있으며 적극적 인 연구가 필요한 때이다. 이의 일환으로 발전용 바이오중유 시범보급사업과 관련 연구가 활발히 진행 중에 있다. 본 연구에서는 바이오중유의 성능평가기준(안) 마련을 위해 중유와 바이오중유의 연료품질 특성 및 산업용 보일러에서 연소 후 배출되는 먼지, 배출가스의 양을 비교 연구하였다. 연구결과 바이오 중유를 사용할 경우 먼지와 황산화물 등 유해배출가스가 현저히 저감 되는 것이 밝혀졌다.

본 연구는 합창공연 서비스 품질을 다차원으로 구분하여 각 품질차원이 관람 후 행동의도에 어떻게 영향을 미치는지 알아보고 또한 각 품질차원의 상대적 영향력을 알아보고자 하였다. 합창공연 서비스 품질이 관람 후 행동의도에 미치는 영향관계를 살펴본 결과, 결과 품질, 물리적 환경 품질은 관람 후 행동의도에 긍정적(+)인 영향을 미치는 것으로 나타났지만 상호작용 품질의 경우에는 영향을 미치지 않았다. 또한, 결과 품질의 경우 물리적 환경 품질 보다 관람 후 행동의도에 더 큰 영향을 미치는 것으로 나타났다. 물리적 환경 품질의 경우 세부품질인 공연장 중앙무대의 매력성, 공연장 안내표지 시설 용이성, 공연장 관람좌석 편안함, 공연장 실내온도 및 습도 적당함의 순서로 관람 후 행동의도에 긍정적(+)인 영향을 미치는 것으로 나타났다. 상호작용 품질의 경우 세부품질인 공연장 직원의 정중함, 공연장 직원의 친절함, 공연장 직원의 약속처리, 공연장 직원의 완벽한 업무처리 순으로 관람 후 행동의도에 긍정적(+)인 영향을 미치는 것으로 나타났다. 결과 품질의 경우 세부품질이 행동의도에 미치는 영향관계를 살펴본 결과 합창공연의 흥미성, 합창공연 지휘자의 인기, 합창공연의 쉬운 이해, 합창단 예술적 수준의 순으로 관람 후 행동의도에 긍정적(+)인 영향을 미치는 것으로 나타났다. 따라서 합창공연을 준비하는 조직과 합창단은 관객의 관람 후 긍정적인 행동의도 및 행동을 위해 무엇보다도 합창자체에 대한 관객의 재미와 흥미를 유발할 수 있는 요소가 가미될 수 있도록 노력하고 합창공연 지휘자가 관객의 인기를 얻을 수 있도록 합창공연을 구성할 필요가 있다.

This study is an empirical study on the relationships among success factors of six sigma(support of top management, education and training, performance-based reward, customer and quality focused thought), job satisfaction, and quality performance. In particular, mediating effect of job satisfaction on the relationship between success factors of six sigma and quality performance is empirically analysed to find causes and impacts among these variables. A survey was conducted on the employees working in ‘H’ company which is applying six sigma at Ulsan City. The survey questionnaires were sent to 300 people and 216 of them were returned. Data obtained was analyzed with SPSS 18.0. The study results are as follows: First, there were positive relationships between critical success factors of six sigma(except support of top management) and job satisfaction. Second, there was also a positive relationship between job satisfaction and quality performance. Third, there were also positive relationships between critical success factors of six sigma(except support of top management) and quality performance. Finally, job satisfaction were full mediating effects on the relationship between critical success factors of six sigma(education and training, performance-based reward) and quality performance. Critical success factors of six sigma(customer and quality focused thought) had a partial mediating effect on quality performance. On the other hand, support of top management had no mediating effect on quality performance.

본 연구는 마늘껍질 생균제 급여가 산란계의 생산성 및 계란 품질에 미치는 영향을 구명하고자 실시하였다. 60주령의 산란계(Hy-line Brown)를 4개 처리구(control, T1, T2 및 T3)로서 처리당 6반복, 반복 당 6수씩 총 144수를 공시하였다. 시험구인 T1, T2 및 T3는 마늘껍질 생균제를 각각 0.5%, 1.0%, 2%를 첨가하여 4주간 급여하였으며, 산란계의 생산성 및 계란 품질을 분석하였다. 난중은 처리구들간 유의차가 없었으나, 사료섭취량은 대조구에 비해 마늘껍질 생균제 0.5%와 2% 급여구인 T1 및 T3에서 높게 나타났다(P<0.05). 계란생산량은 모든 마늘껍질 생균제 급여구에서 대조구에 비해 높게 나타났으며, 마늘껍질 생균제 급여량이 증가할수록 계란 생산량 또한 증가하였다(P<0.05). 계란품질을 평가하는 난각강도, 난각두께, 난황높이 및 haugh unit 값에선 유의차가 없었으나(P>0.05), 마늘껍질 생균제 급여시 증가됨을 확인하였다. 난황 내 아미노산 조성 결과, T2에서 높은 황함유아미노산 값을 나타내었으며, T3에서 가장 높은 불포화지방산 함량을 나타내었다. 또한 마늘껍질 생균제 급여량이 증가할수록 불포화지방산 함량이 높게 나타났다(P<0.05). 따라서 마늘껍질 생균제 급여는 산란계의 사료섭취량 및 계란생산성 증가뿐만 아니라 계란 품질을 개선시키는 것으로 사료된다.