This study investigated relationships between personality types and job satisfaction, and performance among school food service dietitians. An online survey was conducted on 200 school dietitians from March 1 to 31, 2022. Of the personality type factors, extraversion, openness, agreeableness, and conscientiousness were positively correlated with job satisfaction, whereas neuroticism was negatively correlated. Extraversion, openness, agreeableness, and conscientiousness were positively correlated with job performance, whereas neuroticism was negatively correlated. Regression analysis conducted to determine the effects of personality types on job satisfaction revealed conscientiousness predicted satisfaction with items of the job, agreeableness predicted satisfaction with supervisor’s supervision, and extraversion predicted satisfaction with colleagues. On the other hand, neuroticism was a negative predictor of satisfaction with the job, supervisor’s supervision, colleagues, and work environment items. Analysis of the effects of personality types on job performance established that openness was a positive predictor of satisfaction with roles of the organization and team, and of conscientiousness for the job, innovator, and organizational roles. In contrast, neuroticism negatively predicted satisfaction with job role items. Further studies are required to explore these relationships more closely by incorporating other major factors related to personality characteristics, job satisfaction, and job performance of dietitians working in various fields.

This research uses the Balanced Scorecard framework to create comprehensive performance indicators for foodservice programs in senior welfare centers. The study evaluates these programs in South Korean senior welfare centers from financial, customer, learning and growth, and internal business process perspectives. Thirty-five evaluation indicators were developed and validated through the Delphi study used for the survey study nationwide, and 115 were collected. Thirty elderly welfare centers participated in on-site evaluation by the expert. The results of the survey study, 81.4, indicate overall favorable performance, with social workers scoring slightly lower than dietitians and directors. On-site evaluations showed better performance, 84.4, compared to the survey study. The learning and growth perspective showed a significantly higher score on on-site evaluation, and the score was 20.9, which was 3.1 points higher than 17.8 from the survey study (p<0.001). However, there is room for improvement, including adopting nutrition management programs, defining roles for dietitians and cooks, enhancing food sanitation regulations, and providing financial support. Additional recommendations involve recruiting nutrition personnel, collaborating with local governments, and integrating centers for children’s foodservice management at the local level. This research provides valuable insights into enhancing the foodservice in elderly welfare centers to improve the nutrition and well-being of the elderly population.

For any research study, in order to achieve the researcher’s intended purpose, the depth of research is added, and the area of the subject is expanded by clearly defining the scope and objective. The study was undertaken to analyze the bibliographic data of 254 papers in the field of foodservice and restaurant published in the Journal of the Korean Society of Food Culture from 2002 to 2021. The study was divided into two periods: 2002 to 2011, and 2012 to 2021. Research topics were derived and research trends according to temporal changes were confirmed through analysis of keyword networks by period. In addition, analyzing the keyword network of simultaneous appearance of “foodservice” and “restaurant”, the research topics were compared and analyzed in relation to which keywords were expanded by period. Our analysis revealed that the research topics were mostly studied for satisfaction and nutrition. Additionally, they were classified into procurement, Korean food before employee menu, marketing, restaurant industry, and quality. In the period from 2002 to 2011, it was confirmed that studies encompassed a wide range of research topics, focusing on foodservice and restaurant; in the second period from 2012 to 2021, the research topics were more classified and subdivided.

This qualitative study analyzed various environmental factors and difficulties faced by school foodservices during the COVID-19 pandemic. Focus group interviews were conducted by enrolling 12 nutrition teachers and nutritionists. Data collected were subsequently analyzed for changes implemented during the pandemic, in hygiene management, diet management, and distribution management of the school meal. The content and method of delivery of information related to diet guidance and school foodservice by related organizations were also examined. Results of the survey show that personal hygiene (such as maintaining student-to-student distance, checking students for a fever, and hand disinfection) was duly applied, installation of table coverings and distancing between school cafeteria seats were conducted, and mandatory mask-wearing to prevent droplet transmission was enforced. Depending on the COVID-19 situation, the number of students having school meals was limited per grade, and time-spaced meals were provided. To prevent infection, menus that required frequent hand contact were excluded from the meal plan. Overall, it was difficult to manage the meal plan due to frequent changes in tasks, such as the number of orders and meal expenses. These changes were communicated by nutrition teachers and nutritionists wherein the numbers of school meals were adjusted, depending on situations arising from each COVID- 19 crisis stage. Furthermore, in some schools, either face-to-face nutrition counseling was stopped entirely, or nutrition education was conducted online. Parent participation was disallowed in the monitoring of school meals, and the prohibition on conversations inside the school cafeteria resulted in the absence of communication among students, nutrition teachers, and nutritionists. Additionally, confusion in meal management was caused by frequent changes in the school meal management guidelines provided by the Office of Education and the School Health Promotion Center in response to COVID-19. In anticipation of the emergence of a new virus or infectious diseases caused by mutations in the years to come, it is suggested that a holistic, well-thought-out response manual for safe meal operation needs to be established, in close collaboration with schools and school foodservice-related institutions.

Institutional foodservice is a type of meal provided to workers in industry and affects the health and psychological wellbeing of workers and productivity. Thus, research on customer satisfaction with institutional foodservice is important. In addition to food industry and food culture developments, the requirements of institutional foodservice customers are diversifying due to COVID-19. Therefore, the purpose of this study was to identify factors that affect customer satisfaction with institutional foodservice using a user-based approach. In this study, the quality of institutional foodservice was defined using customer satisfaction or dissatisfaction, and by using in-depth interview and open coding (a qualitative research method), we derived qualities of institutional foodservice from the user’s perspective and compared these with those of previous studies. This study is meaningful as the quality of institutional foodservice was analyzed using a user-based approach, in-depth interview, and open coding and compares results with those of previous studies.

This study was conducted to investigate the dietary adaptation and use of the university foodservice (UF) in Korea according to the residence period of foreign students. The average length of residence in Korea of t he subjects was 8.2 months. The period of residence was divided into quartiles: 1-4 months in the first quartile (average 2.2 months), 5-7 months in the second quartile (average 6.3 months), 8 months in the third quartile, and 9-66 months in the fourth quartile (average 18.3 months). The regularity of meals tended to be the highest in the 1st quartile and lowest in the 2nd quartile and then increased in the 3rd and 4th quartiles. The frequency of consumption of delivery food and convenience store food was lowest in the first quartile and highest in the second quartile and then decreased with the period of residence. The frequency of night eating increased according to the period of residence after the second quartile. The degree of adaptation to Korean foods was highest in the first quartile. The use of the university cafeteria was significantly higher in the 1st and 4th quartiles than in the 2nd and 3rd quartiles (p<0.05, p<0.01, respectively). The satisfaction with the UF decreased as the residence period increased. Based on these results, since international students are very positive and try to adapt to the dietary life in Korea in their early years of studying in Korea, it would be desirable to intensively support them to adjust to their dietary life at this time. In addition, since it takes about 18 months or more to assimilate the Korean food culture and show positive changes, it is necessary to continuously operate the Korean food culture adaptation program for international students over this period.

The purpose of this study was to investigate the perception of the quality of school meals by parents of kindergarten children in Seoul, analyze the acceptance price and the optimal school meal cost using PSM (price sensitivity measurement) techniques, and provide basic data for improving the quality of kindergarten meals. The survey was conducted using descriptive statistics and PSM analysis of the responses of 1,272 parents of 779 kindergarten children belonging to the Seoul Metropolitan Office of Education from April to May 2021 and prior research analysis related to kindergarten meals. 74.1% of the parents surveyed were women, with 61% of children attending kindergartens attached to elementary schools, followed by private kindergartens (28.9%) and public kindergartens (10.1%). According to a study of the quality of meals, private kindergarten parents are highly satisfied with all the quality attributes of meals, such as “sanitation of dining environment” and “nutritionally balanced food” (p<0.001, p<0.01). The analysis of the acceptance price range and the optimal price for school meals showed that there was no significant variation based on the type of kindergarten establishment, with parents' acceptance price range ranging from 3,596 won to 4,454 won with an optimal price of 3,948 won.

This study investigated the current status of foodservice management and the importance and performance of foodservice management according to the level of knowledge of workers. A survey was conducted between February 2015 and March 2015 for 329 foodservice workers at Community Child Centers in Chungbuk Area. Of these respondents, the majority (78.4%) of them were females. Most of them were in their 40s (40.4%) or 50s (33.4%). If the respondent's correct answer rate of knowledge was 0~50% or 51~100%, the respondent was classified into a ‘Low Group (LG, n=175)’ or a ‘High Group (HG, n=154)’. Among a total of 14 foodservice management questions, 6 items (personal hygiene: 1 item; food material: 2 items; and food processing: 3 items) had relatively higher performance scores for workers in HG than for workers in LG. As a result of Importance-Performance analysis, ‘Use different knives and cutting boards for fish, meat, and vegetables’ was a variable of high importance but low performance. It was found that improvement was most urgently needed. Results of this study can be used to derive important items for improving foodservice management and policy development for foodservice workers at Community Child Centers.

In recent years, interest in the welfare of soldiers is increasing. More specifically, soldiers enlisted to fulfill their military service obligations live a group life that is controlled by group life, unlike military officers selected by their will. Therefore, this study aims to verify whether there is an effect of improving the morale of soldiers by increasing the satisfaction of military service meals along with the trend of increasing morale through enhancement of soldier welfare. In order to achieve the purpose of this study, we surveyed 145 army soldiers working in the front and rear areas and used 137 valid samples for analysis. The results of this study are as follows. First, both SERVQUAL (Responsiveness․Assurance, Tangibles) and Servicescape (Spatial Environment, Spatial Design) had a positive (+) effect on military meal satisfaction. Second, military service satisfaction and emotional commitment have a positive (+) effect on morale. Third, satisfaction with military meals has a positive effect on emotional commitment. This research has also shown that improvements in SERVQUAL (Responsiveness․Assurance, Tangibles) and Servicescape (Spatial Environment, Spatial Design) improve military service satisfaction and emotional engagement. Military food service SERVQUAL (Responsiveness․Assurance, Tangibles) and Servicescape (Spatial Environment, Space Design) must pay attention to increase military morale.

This study was conducted to investigate dietary adaptations and use of university foodservice in Korea according to the religion of international students. The survey was conducted from April to June in 2017 and included 609 subjects studying at a university in Busan. Muslims showed the highest percentage of eating three meals per day (42.4%) but the highest rate of eating unbalanced meals (64.7%) and midnight meals (41.8%). The most frequent problematic eating habit among Buddhists was irregular mealtimes (46.0%). Adaptation frequency to Korean diet was lowest among Muslims and highest among Christians. Securing halal foods was difficult for Muslims in Korea, and demand for halal foods as a school restaurant menu was high. The response rate for experiencing Korean food at university foodservice was highest among Christians (79.7%) and lowest among Muslims (45.3%). The main reason for not using university foodservice for Muslims was “no menu to eat” for religious reasons, and other religious groups cited “lack of menu variety.” Preferred types and recipes of meats, fish, and vegetables also showed significant differences according to religion. As a result, efforts should be made to increase adaptation to life abroad in Korea, including changes in university foodservice management, considering the religious characteristics of international students.

This study aims to classify parents by considering important factors in the management of foodservice for children. An offline survey was conducted by enrolling 583 Korean parents whose children attended public or private kindergartens in Seoul. The important factors required for managing foodservice for children are meal service resources, menu management, and food allergy. Considering these factors, parents were grouped into 3 clusters: the allergy important group, environment important group, and high concern group. Evaluation of the demographic characteristics revealed a significant difference between clusters with respect to type of kindergarten. Parents perceived that a private kitchen is more required than a private dining room, and perceptions about the need for a private kitchen and dining room were significantly different among the clusters. Furthermore, the results reveal significant differences between clusters, when considering the need to support meal service. Therefore, the government needs to consider characteristics of the parent cluster if they plan to support the kindergarten foodservice. We believe that this study can be used as supportive data to establish a working policy.

This study was undertaken to examine the dietary adaptation in Korea, and utilization of university foodservice (UF), according to the nationality of foreign students. The survey was conducted from April to June in 2017, and included 604 subjects studying in a university in Busan. The questionnaire was designed to examine the adaptability to Korean food and the consumption of UF. The nationalities included students from China (63.4%), Vietnam (13.2%), Central Asia (8.9%), Southeast Asia (5.0%), and others (9.4%). Vietnamese and Southeast Asians showed higher adaptation to Korean food than Chinese or Central Asians. The degree of contribution of UF to diet was highest amongst the Chinese, followed by Vietnamese. The main reason for not consuming UF for the Chinese and Southeast Asians was ‘lack of menu variety’, and for Central Asians was ‘no menu that can be eaten, including due to religious reasons’. In order to improve UF, all groups asked for increased ‘variety of menu’, and Vietnamese and Southeast Asians also asked for ‘decrease in price’. In meat, fish, and vegetable menus, there were significant differences in the types and recipes of foods preferred, as per the nationality. These results indicate that different approaches by considering the national characteristics are required, to help international students adapt to Korean food, and to increase their consumption of UF.

본 연구는 지방 소도시인 경북 예천군의 100인 미만 어린이 급식시설 32개소를 규모별(50인 이상, 21인 이상 50인 미만, 20인 이하)로 나누어 어린이급식관리지원센터의 위생·안전 순회방문지도에 따른 개선효과를 조사·분석하고자 하였으며, 이를 바탕으로 지방 소도시에 위치한 소규모 어린이 급식시설의 문제점을 파악하고, 보다 효과적인 위생관리 지도 방향을 제시하고자 하였다. 규모별 분석대상은 집단급식소 25.0%, 소규모 급식소 34.4%, 비집단급식소 40.6%의 순으로 조사되었으며, 전체 조사대상 급식시설에 고용된 조리사 면허 소지자는 40.6%에 불과했다. 위생·안전관리 지도점검 결과 총 25가지 항목 중 18가지 항목에서 유의성 있는 결과를 얻었으며, 집단급식소는 총 5가지 항목(시설 등 환경 1문항, 개인위생 2문항, 원료사용 1문항, 보관관리 1문항), 비집단급식소는 총 13가지 항목 (시설 등 환경 1문항, 개인위생 2문항, 원료사용 1문항, 공 정관리 7문항, 보관관리 2문항), 그리고 소규모급식소는 총 7가지 항목(시설 등 환경 1문항, 개인위생 2문항, 원료사용 1문항, 공정관리 1문항, 보관관리 2문항)에서 유의미한 개선효과가 확인되었다. 총점의 경우, 전체 순회지원 전 55.89점에서 지원 후 75.11점으로 상향되었고, 규모별로는 집단급식소, 비집단급식소, 소규모급식소 각각 순회지원 전 63.5점, 52.1점, 50.5점에서 지원 후 79.8점, 76.7점, 65.4점으로 세 그룹 모두 상향된 점수의 개선효과가 확인되었다 (data not shown). 집단급식소의 경우 전문 인력에 의한 조리업무 수행 및 지자체로 부터의 지속적인 위생 점검으로 순회지원 이전부터 수행되고 있는 항목이 많은 것으로 조사되었다. 위생·안전 순회지원을 통한 개선효과는 비전문 인력으로 구성된 비집단급식소에서 가장 크게 나타났으며, 특히 개인위생, 공정관리, 보관관리 항목에서 뚜렷한 개선 효과를 확인할 수 있었다. 이와 같은 결과를 바탕으로, 지방 소도시의 어린이 급식시설에 대한 어린이급식관리지원센터의 위생순회방문지도가 위생 및 안전관리에 있어서 긍정적인 개선효과를 제공한 것으로 판단되며, 제한적인 지원 횟수로 인한 다소 아쉬운 평점의 상승폭에도 불구하고 지속적인 교육지원을 통한 개선의 가능성을 확인할 수 있었다. 어린이를 대상으로 한 식생활의 안전문제는 어린이 급식시설 즉 비영리급식 뿐만 아니라 어린이 식생활에 많은 영향을 주는 가공식품 및 외식 등 식품 산업 전반에서 함께 풀어야할 과제이다. 이는 지속적인 교육지원 등과 더불어 식품산업체와의 협력 및 상호보완을 통해 균형 있고 지속가능한 정책이 이루어지기 위한 구체적인 기반이 마련 되어야 할 것이다.

본 연구에서는 광주광역시 학교급식 농산물의 잔류농약을 모니터링하고 섭취량에 따른 위해평가를 실시하였다. 2015년부터 2017년 까지 광주광역시 소재 학교에 공급되는 농산물 320건을 실험대상으로 하였다. 농산물 전처리 및 잔류농약 분석은 식품공전 다종 농약 다성분 분석 제2법에 따라 120종의 잔류농약을 실험하였다. 검량선에 대한 직선성 상관계수는 0.9923~1.0000, LOD는 0.004~0.019 mg/kg, LOQ는 0.012~0.057 mg/kg으로 양호하게 나타났으며 회수율은 79.1~100.2%로 나타났다. 학교급식에 사용되는 농산물 320건 중 18건(5.6%)에서 잔류농약이 검출되었으며, 고구마 순 1건(0.3%)이 잔류농약허용기준을 초과하였다. 잔 류농약 검출빈도는 고추 8회, 파프리카 3회로 다른 농산물에 비해 높은 검출빈도를 나타내었고 가장 높은 검출빈도를 나타낸 잔류농약은 boscalid(4회)와 acetamiprid(3회)로 나타났다. 실험결과 학교급식 농산물 중 고추, 파프리카, 고구마 순에 대한 잔류농약 관리가 필요한 것으로 나타났다. 잔류농약 위해도 평가 결과 고구마 순에서 검출된 bifenthrin이 64.18%로 가장 높았으며, 고추에서 검출된 boscalid 등의 Hazard index는 0.03~8.23%로 나타나 학교 급식 농산물의 Hazard index는 안전한 수준으로 평가되었다. 그러나 채소류를 학교급식 식재료로 제공할 경우 잔류농약 식이섭취량을 최소화하기 위해 철저한 세척이 필요한 것으로 판단되며 친환경 농산물의 식재료 보급 확대가 필요한 것으로 판단된다.

The objective of this study was to investigate job understanding, performance, and job satisfaction of 150 school foodservice employees in Chungnam area from April 23, 2018 to May 18, 2018. The score of the relationship with colleagues was in the order of elementary school, middle school, and high school (p<0.05). Job understanding was ranked as follows: middle school, elementary school, and high school (p<0.05). Questionnaires on performance of food ingredients and working process management had 4.8 points for the cook and 4.6 points for the cooking staff (p<0.05). Based on the subjects’ position, the hygienic safety management performance was higher in cooks than in cooking staff (p<0.05). Job satisfaction showed higher points in elementary school and middle school subjects in all items as compared to subjects of high school (p<0.05). Cooks showed more job satisfaction compared to cooking staff (p<0.05). There was a significant positive correlation (r=.253, p<0.01) between job satisfaction and job performance. Job understanding showed a significant positive correlation with job performance. Job satisfaction had a positive correlation with performance for hygienic safety management (r=.275, p<0.01).

The standardization of food ingredients in the procurement system is essential to maintain the quality of food services. Currently, school food services in Korea do not have such a standardized system, which results in inconsistency of the procurement procedure of food ingredients. This study examined how school foodservice nutritionists perceive the standardization of food ingredients in the procurement system. In particular, this study investigated school foodservice nutritionists’ perception on the appropriateness, convenience, and necessity of newly proposed standardized procurement system consisting of a classification and attribute system. A total of 311 nutritionists from 123 elementary schools, 99 middle schools, and 84 high schools were surveyed via both online and offline from June 16-24, 2016. The major findings of the study are as follows. First, three quarters of the nutritionists perceived the newly proposed standardized procurement system to be necessary, while approximately sixty percent of the respondents reported that the newly proposed standardized procurement system is convenient. More than half of the respondents perceived the newly proposed standardized procurement system to be appropriate. The results suggest that the new standardized system directs a better way in terms of the classification and attribute systems of food ingredients. This study suggests that the standardization of food ingredients should be implemented at the operation of school food services.

본 연구는 어린이급식소를 대상으로 체계적인 위생관리 및 영양관리를 지원하고 있는 어린이급식관리지원센터 기반 유아 당류 줄이기 교육프로그램 개발 및 운영을 위한 기초자료 마련의 일환으로 센터의 예산규모에 따른 유아 당류 교육실태 및 요구도를 비교․분석하였다. 본 조사는 2015년 10월 온라인 설문조사를 통하여 전국 115개 어린이급식관리지원센터의 팀장 또는 팀원을 대상으로 이루어졌다. 센터의 예산규모에 따라 1~2억원 센터(21.7%), 3~4억원 센터(52.2%), 5~7억원 센터(26.1%)로 분류하였다. 1~2억원 센터는 읍면지역이 72.0%로 가장 많았고, 3~4억원 센터와 5~7억원 센터는 대도시가 각 46.7%, 56.7%로 가장 높아 유의적인 차이를 보였다(p<0.001). 유아 대상 당류 섭취 줄이기 교육 실태조사 결과, 교육을 실시하는 비율은 1~2억원 센터 8.0%로 낮았고, 3~4억원 센터의 경우 16.7%, 5~7억원 센터의 경우 16.7%로 예산규모에 따른 유의적인 차이를 보였다(p<0.05). 유아의 당류 섭취 관련 영양교육을 실시하지 않는 이유에 대하여 조사한 결과, 1~2억원 센터는 ‘영양교육 자료 부족’이 47.1%로 가장 많았고, 3~4억원 센터와 5~7억원 센터는 ‘당류 교육보다 더 시급한 영양교육 내용이 많음’이 각각 66.7%와 50.0%로 높게 타났다. 유아의 학부모를 대상으로 한 유아 당류 섭취 관련 영양교육 실시여부를 조사한 결과, 실시 비율은 1~2억원 센터가 8.0%로 가장 낮았고, 3~4억원 센터 28.3%, 5~7억원 센터 23.3%로 예산규모에 따른 유의적인 차이를 보였다(p<0.05). 유아 당류 줄이기 교육의 필요성에 대한 조사에서 ‘매우 필요하다’와 ‘필요하다’의 비율이 예산규모에 따른 유의적인 차이 없이 90% 이상 높게 나타났다. 유아를 대상으로 한 효과적인 교육방법에 대한 질문에 대하여 예산 규모에 상관없이 75% 이상의 높은 비율을 보인 것은 동화나 인형극을 활용한 교육 방법이었고, ‘영양교육 활동지를 통한 교육’은 1~2억원 센터에서 낮았고(p<0.05), ‘실험활동을 통한 교육’은 3~4억원 센터에서 낮았다(p<0.05). 효과적일 것으로 생각하는 유아 대상 교육 담당자로는 모든 센터에서 ‘어린이급식관리지원센터 영양사+담임교사’가 80.0% 이상으로 나 타났다. 이상을 통해 어린이급식관리지원센터에서의 유아 당류 섭취 관련 교육에 대한 필요성과 효과적일 것으로 생각하는 교육 방법 및 시간 등에서는 사업 규모별 차이가 없었지만, 교육 실태는 사업 규모에 따라 유의적인 차이를 보여, 1~2억원 규모의 소규모 센터의 경우 유아 당류 섭취 관련 교육의 실시율이 낮고, 교육 자료의 부족을 느끼고 있는 것으로 나타났다. 현재 어린이급식관리지원센터의 사업비 분배는 회원 어 린이집의수에 따라 1억원 단위로 비례적으로 정해지고 있다. 비록 본 연구는 영양교육 프로그램에 한정된 결과를 보여주고 있기는 하지만, 1~2억원 규모의 소규모 센터의 경우 예산 및 인력부족으로 사업의 운영에 어려움을 보이고 있고, 이로 인해 큰 센터에 비하여 상대적인 사업의 질 저하를 초래할 가능성이 높음을 보여준다. 그러나 소규모 센터의 경우, 인구가 적은 읍면 지역에 위치하는 경우가 많기 때문에 대상자가 여러 가지 사회․문화적 혜택으로부터 소외되어 있는 계층일 가능성이 높다. 따라서 국가에서 시행하는 사업에서 이러한 부분을 보완해야 할 책임 또한 더 클 것으로 사료된다. 따라서 사업의 규모에 따른 차이 없이 질적으로 평준화된 교육프로그램의 제공 및 소규모 센터의 예산 및 인력부족으로 인한 교육프로그램 개발 및 운영의 어려움을 해결하기 위해서 표준화된 유아 당류 섭취 줄이기 관련 교육프로그램의 개발 및 보급과 함께 어린이급식관리지원센터 사업 예산 분배에 대한 재고의 필요성이 큰 것으로 생각된다.

This study has utilized the Quality Function Deployment (QFD) technique in order to plan the tangible (menu) and intangible (service) product of dumpling restaurant. The engineering characteristics of tangible products were classified into product planning, purchase management, production management, and information management based on the production system of foodservice. The engineering characteristics of intangible products were also classified into physical evidence, human interaction, and pre-communication based on the service operation and delivery system. As a result of analyzing the QFD, it was found that the customer hope the hygiene factor and response factor to be improved. It is analyzed that product planning, information management, and production management should be improved first in terms of engineering characteristics considering consumer needs. In the future, by utilizing the systematic product development process that the requirements of tangible and intangible product consumers are converted to the engineering characteristics, the development of competitive product within the market will be possible, and furthermore it is expected to be useful for reducing the unnecessary time and design costs due to failure of product development.

The purpose of this study was to obtain data on the contribution of job characteristics (work, autonomy, reward, community, fairness, value) towards job burnout (emotional exhaustion, cynicism), job engagement (vigor, dedication, absorption) and turnover intention in school foodservice employees. Typically, 594 school foodservice employees in the Busan area participated in our survey. Workload (β=－0.512, p<0.001) had the highest negative influence on emotional exhaustion, whereas reward (β=－0.216, p<0.001) and community (β=－0.214, p<0.001) had the highest negative influence on cynicism. Community (β=0.305, p<0.001) and workload p<0.001) had the highest positive influence on vigor. Community (β=0.261, p<0.001) and (β=0.238, p<0.001) had the highest positive influence on dedication. (β=0.287, p<0.001) and community (β=0.224, p<0.001) had the highest positive influence on absorption. Workload (β=－0.195, p<0.001) and community (β=－0.182, p<0.001) had the highest negative influence on turnover intention. Overall, the results show that job characteristics are very important factors affecting foodservice employee’s burnout, engagement, and turnover intention. So should try to reduce the employees’ workload and increase the rewards for them along with activating communication among each other. Key words: school foodservice employee, job characteristic, burnout, engagement, turnover intention